My experience with this tow company was extremely disappointing. From the beginning, communication…read morewas poor and the interaction felt unnecessarily difficult for a vehicle release process. I was forced to use this towing company because I needed OCSD help. When I asked to get a quote from the towing company they WOULD NOT TELL ME, until I got to the tow yard and my vehicle was already in their possession. As well as charging me for a full day of storage when I wasn't even there for a full 2 hrs. All they care about is money. I presented a valid power of attorney, which was not accepted. I was informed that a contract with OCSD affected the release(due to me not having registration but again they REFUSED A POA), but this was not explained clearly or handled in a helpful way. I was not informed of what information they needed to release my vehicle until I was already there. They then told me I myself had to go get the help of the police services station in sjc to release the vehicle to me. During the conversation, one older staff member (50s-60s) was dismissive and acted like he could care less. Rather than receiving guidance, I was met with hostility and refusal to accept legal documentation(POA). It was not until another staff member told me to go to the station for "permission" so they (the towing company) could release the vehicle to me. Overall, the issue was not just the delay, but the huge lack of professionalism and clear communication throughout the process. In an already stressful situation, this made things significantly more difficult than they needed to be. All in all, choose somewhere else if you have the option.

Dispatch notified the driver within 1 hr so we could claim our car. Driver also runs the…read moreoffice/lot. Darryl was outstanding, courteous and professional. Thanks for helping us in this stressful time.

While no one ever wants to need a tow, Aliso Viejo Towing & Recovery has been a lifesaver for me…read morerecently. First, they helped when my battery died near my home. Since I had purchased my previous battery through them, it was still under their 3-year warranty, and they replaced it entirely for free. Two weeks later, my transmission light came on. They arrived promptly, handled the situation professionally, and towed me 15 miles to RSM Honda--even letting me ride along to the shop. Thank you for being there for your customers and making a stressful month much easier!

0 stars if I could. Absolutely terrible experience…read more AAA Roadside Assistance contracted AV Towing to tow my car to my mechanic last night, and this has been one of the worst roadside assistance experiences I've ever had. When the tow truck driver arrived, he initially told me that I had to be physically present at my mechanic to receive the car because the shop was closed. I called AAA and put them on speakerphone with the driver. AAA explained to him that I did not need to be physically present if the mechanic had a key drop box. The driver could simply leave the car in an appropriate spot and put the keys in the drop box. At that point, the driver explained that if there was no space available in the mechanic's lot, he couldn't just leave the car somewhere outside the lot because it could potentially be towed. AAA then explained the policy: if there was no appropriate place to leave the vehicle at the mechanic, the driver was supposed to take it back to the towing yard and store it overnight, with me responsible for the storage fee. The car would then be towed to the mechanic the following morning. The tow truck driver acknowledged that I would have to pay the storage fee, and I said, "Yeah, that's fine." At that point, it was already around 8 p.m., I had been waiting over an hour for the tow truck, and I have two young children, ages 4 and 6, who needed to get home for dinner and bedtime. I just wanted to be done with the whole situation. I was completely fine with paying the storage fee for the night -- just take the car back to your yard, store it overnight, and we'll figure it out with the mechanic in the morning. I left assuming that was exactly what was going to happen. Except that isn't what happened. This morning, I called my mechanic and was told my car was not there. I then called AV Towing, and that's when I found out that the driver had apparently left my car in the parking lot next to the side of the road where my car originally broke down. Not at my mechanic. Not at the towing yard. And despite the fact that he had my phone number and knew the situation, he never called or texted me to tell me where he had left my car. So now I'm left having to drive over there and hope my car hasn't been towed from the private parking lot where it was left. I then called AAA again to have the car towed to my mechanic, and I was told that they now needed me to be physically present to receive the car. At that point, it honestly felt like they were simply refusing to provide the service I pay for. I don't understand how this is acceptable. AAA gave the tow company clear instructions, I agreed to pay the storage fee if necessary, and instead the driver apparently decided to leave my vehicle somewhere completely different -- without notifying me. I'm now left dealing with the consequences of their failure to follow instructions and communicate with me. I've filed a formal complaint with AAA, and I'm going to do everything I can to have AAA's contract with AV Towing terminated so other AAA members don't have to experience what I did. This has been an unbelievably frustrating experience from start to finish. I pay for roadside assistance specifically so I don't have to deal with situations like this, yet somehow I'm the one who has had to spend even more time and effort trying to locate and get my own car to my mechanic. Absolutely unacceptable.

Shervin was fantastic. Unfortunately their flat bed was down for a replacement part, so they were…read moreunable to move my big truck. But, he worked with me up to, and including, referring me over to their sister company to get my truck moved. He even offered to come over and help me try to figure out the move at no cost. Thank you for the incredible customer service, and the assistance with this project of mine!

Dispatch guy was very rude and not helpful. I was texting him since morning but was lagging…read morethroughout and when I finally got a call he kept asking the same questions and would cut me off when I answered. Very passive aggressive throughout the whole conversation too. I don't usually give yelp reviews even for bad experiences but I would put 0 stars if I could lol

Sea Country Towing treated us well! Nicest drivers I believe I've ever met and I worked for a…read moretowing company a few decades ago. On Friday, 8/28, had to have someone come out to check out the battery in my car. We ended up buying a new battery, and Darius S. Was the driver that came out and helped us. OH MY GOSH!!! What a personality on him! He was very professional and personable and treated us very kindly. Today, had to call for a tow. Our driver was Ahmad and he too was very personable and professional! Made the pain of money being spent, seem less painful, when he calculated the towing fee past the free 7 miles, LOL. Thank you, Sea Country, for hiring awesome employees!!

I have to say I had the best experience for the first time ever with a towing company. Johnny was…read moreso helpful and gave us actual helpful insight and advice and was SO NICE. It was the nicest experience I had that day especially being a rough start on my birthday. THANK YOU JOHNNY!!!!!!!!

June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

Blair's Towing responded to my call right away, and Brian arrived within 20 minutes to pick up our…read moreclassic Corvette for transport to a corporate event. Brian was extremely conscientious with our car and clearly knew exactly what he was doing. He was friendly, attentive, professional, and took great care handling the Corvette. Excellent service from start to finish. I highly recommend Blair's Towing--and Brian in particular!

Brian came exactly on time. He was super nice and knowledgeable…read more And the best part is that he jump-started my dead battery in less than a minute so I was finally mobile again!!! Thanks Blair towing for the super service!

We had a good experience after getting service at Crash Champions. We were involved in a dumb…read moreincident in a parking lot where the other driver wasn't looking behind her while she was backing out and we were stopped behind her, waiting for another car. In addition when she got out to go yelling into our window, she left her car in Reverse. Which of course she didn't tell us about. She waited 10 sec or so before she got back to being a bully and resumed arguing with us. Anyway, this body shop was pretty easy to work with. There were minor communication issues at first and the specialist at the front desk seemed to be AI-powered because she showed no interest or empathy to us. She did however schedule us for service with success. After a short time we got the car back in near perfect condition. We appreciate the frequent updates. We were worried there was structural damage, but this shop assured us there was none. They were open to my curious questions about how what would be done, and explained in detail without cutting me off (thanks Jaime). Would recommend them to my friends.

After getting into an accident you want to make sure your vehicle is in good hands and fortunately…read moreCrash Champions was on our insurance list of body shops. Jaime at Crash Champions in Laguna Hills went above and beyond, providing the best service we could have hoped for. The quality of the repairs were flawless, and his team handled everything efficiently and on schedule. Handing over your vehicle always comes with some uncertainty, but from the start we felt confident that our car was in great hands and the final result exceeded our expectations. Jaime is truly a great guy, and his hardworking mechanics clearly take pride in their work. Thank you, Jaime. You are the real deal!