I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

I wanted to upgrade my services to include recording and not only did Jan make it so easy but he…read moreended up saving me a lot of time and hassle. He was able to just change my box and it ended up being affordable and just a wonderful option that saves me money! I can record my shows and I don't have to bring the box and chords in it should just reset and record! I just really appreciate his excellent customer service and how easy he made everything and how comfortable I felt talking to him. I definitely recommend calling the store directly and getting your issues fixed so you don't have to make a trip down busy Camelback Road in Phoenix

I had a great time getting my modem from Mikah! I hope I spelled that right. He was very…read moreinformative and walked me through everything and even helped me trouble shoot some things when I called back. Very chill and cool dude. I was definitely stressed that day and my interaction was very stress free and brightened my day. Thank you Mikah!

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.

Went into get my daughters line added to my plan and was helped by Pedro Cruz. He did a phenomenal…read morejob and even took the time to helped walk me through all the details of my account thanks so much Pedro I will definitely keep coming back here for his help for anything else !

I am trying to terminate my service before the next payment date coming 02/02/2026…read more This is actually hysterical. They won't let me cancel my phone. Seriously funny as ****. So, since "THEY" will not let me cancel. I just killed the money to the account so, come 02/02....The Money will be funny cause you ain't got it honey. **** You Verizon, happy trails.

We have had Century link Fiberoptic for 5 years great service, until the last couple of weeks after…read morethey were bought out by AT&T. in the past week our internet has been on and off, today when the internet went out again, there was no human I could call, all of their customer service in automated, I finally gave up. I am having COX come out tomorrow to install their internet.

Worst ever. We get no service more often than service. Buffering is what we pay for.read more

Set up new service drive 4 hours to meet them. They were scheduled 8am-11am. I called Heather at…read more10:30 for ETA. She said he was on his way. I called at 12:30 they said they had to reschedule cause there truck broke down. I probably would still be waiting since they never called I had to call. Horrible !!!

After MANY attempts to get our motorhome television systems working, we encountered Eric Granillo…read morewho claimed his techs could fix our issues for a special price available only for a short time. We were not sure at first, but decided to give it a good try. We scheduled a visit and installation of a traveling satellite dish on the roof of the coach, receivers for the newly incoming signal and activation with our choice of Dish Network. The installation team made the process easy and, in a relatively short time, we were watching our desired satellite channels and programs. These guys were able to make things work for us that other " experts" said could not work at all in our coach. MANY THANKS to Eric and the C M Wireless team for solving the unsolvable problems as if the were routine and not problems at all. They know what they are doing!

Thank you for Ricardo for helping me and my friend. He helped us when it was packed in the store…read morewith no effort and made sure everything was working properly before we left the store.

stay far away from this TMobile location. I went in this week and got a new phone. They said they…read morecould sync all of the information messages from my old phone onto my new phone. New phone cost $600 by the way. It took them over five hours to try and sync everything I went back to pick up my phone and they said everything synced over just fine. I get home. I have none of my text messages. Half of my contacts are gone at least eight of my apps were not synced over with the login, information, passwords, etc. Total waste of my time and it is taking me forever to get everything back on. Zero stars.

Today was supposed to be a beautiful moment. I walked into T-Mobile with the intent to surprise my…read moremom -- to treat her, to show her she's loved. I walked out frustrated, disappointed, and honestly heartbroken that what should've been a feel-good memory turned into one of the worst customer experiences I've ever had. T-Mobile -- what happened to you? You used to stand for something. I remember a time when your brand meant care, simplicity, and service. Now it feels like I walked into a retail graveyard staffed by people who either weren't trained... or just didn't care. Daisy, the main rep, seemed completely out of her depth. I genuinely tried to give her grace, but when I -- the customer -- seemed to more about what was going wrong than she did, something's off. The phone wouldn't update due to full memory, and instead of addressing that, she just kept tapping the same button to update an app -- over and over -- like she was waiting for a miracle. It wasn't troubleshooting... it wasn't creative problem solving... It was robotic, vacant, and frankly alarming. She didn't look like she was all there. Then Xavier, aka "X," stepped in -- and somehow made it worse. His contribution? Telling us: "Everyone loses info when they get a new phone." That's your customer support strategy? Disregard, deflect, and disappear? I've transferred form device to device plenty of times and never missed info. Just boils down to how much you want to try and help. And as if to underline how little we mattered, he warned us WiFi would shut off in one minute -- then vanished behind the back room and killed the signal. You know what that communicates? "We don't care. You're not our priority. Good luck out there." T-Mobile: this wasn't just poor service -- it was a masterclass in how to destroy brand loyalty in almost two hours. I didn't just waste time or money today. I lost a moment I'll never get back. And I want someone at the top -- not just support, not just management -- but someone who still remembers what this brand used to be to ask themselves how many other customers are being driven out the door like this. Because if this is your standard now? You've stopped being the "Un-carrier." You've just become another soulless corporation.

The night was already shaping up to be a cringy experience !…read more So after I have a 2nd brain health tests, failure To appear, is not even in my vocabulary! .

Mojo Broadband delivers me fast, reliable internet with excellent customer service. Their…read moreno-data-cap plan ensures seamless browsing, streaming, and gaming. Their consistency, speed upgrades, and precisely what I needed. Highly recommended!

Let's just say that the last three weeks has been "touch and go" with internet service from Phoenix…read moreInternet. Many times with no service at all. Checked the modem every time, and the white lite was on; no connection. several times I did a "reboot" , still with no connection. Many, many times, still interruption after interruption . Service is fairly good when, and if it's working. Then this past friday, I get a charge on my bank account for a $10.00 late fee, even though I have been on autopayment since we got the "service" HHHHMMMMM. I am currently awaiting a return call from them about the late payment. they said we will definitely call me back within no more than 5 minutes........ well that was 50 minutes ago ! great service. They'll probably blame AI, which has become the habitual response nowadays, because NO ONE takes responsibility anymore. GOOD SERVICE ???? HHHHHHHMMMMMM.

The signal goes in and out all day and night. While working from home, I get booted from my online…read moremeetings and in the evening, TV is out dozens of times per night. No one is ever available and the recordings you get if you call are never up to date.