You can only do so much research--read reviews, watch YouTube, compare specs--but none of that…read morereplaces real confidence when you're making a big purchase. Erik is exactly why I came into Home Wise's showroom. He took the time to understand what I actually needed and guided me to the washer and dryer that fit those needs perfectly. Erik was incredibly knowledgeable and genuinely personable, so the whole experience never felt like a transaction. He was also transparent about the entire process from start to finish. On top of that, my washer and dryer were delivered the very next morning with zero issues. Erik and Home Wise have earned my business for all of my future appliance needs. Highly recommend!

Everything went well. Fernando B. ia very knowledgeable and…read morepersonable. He knew the different makes and models well.

Mike helped me with a 25 year old Thermador oven that wouldn't heat up...very difficult to get…read moreparts, but he traced through the schematic to find the fault. he diligently stuck with it for two hours, but he found that the relay for the bottom heater was not sending power. Instead of telling me to find a difficult availability part....he cleaned the contacts and reshaped it to make it work. Very Thorough, Patient, and in the end very fair with the billing. I Trust, and Highly Recommend!

Our 20 year old Thermador Professional range/oven wouldn't heat up. We called and Mike immediately…read morecontacted us and we scheduled an appointment. Mike kept in communication with me and arrived promptly. He was professional and was able to troubleshoot the problem and provided me with quote. He was honest and explained issues that might arise due to the age of our unit but was confident and explained the issue well. He notified me when he found the part and when the part arrived an appt was quickly scheduled. He arrived on time and fixed it quickly. He offered advice on some maintenance of the unit and ensured everything worked before he left. His repair costs were reasonable and I am ecstatic with the end result! Mike saved our Thanksgiving by fixing our oven!

Wonderful store for kitchen appliances... super helpful... beautiful selection of higher end…read moreappliances... bought a thermadore cooktop which measured the exact size as my old one but it turned out the granite needed to be trimmed a quarter of an inch ... they sent someone over who took care of that and disposed of our old one and did a great job ! Would use them again

They are closed and went out of business. I don't k own what happened to them. We bought a…read morecomplete Thermador kitchen set from them but never received the Fan and the Hood. Now there in no one to contact about this

Over the many years, APD seems to always have the part I need. AC capacitor, fridge defroster,…read moredryer resistor (although they recommended I just replace the unit) and now washing machine thermistor. If you are a handy person, this place is probably already on your radar. If not, make a note for yourself. Advice is also helpful and insightful. Thank you!

We started hearing extra tumbling noises and seeing our dryer shift when running. We weren't sure…read moreif it was time to get a new dryer or to repair it, but since we repaired our dryer once by ourselves, we thought we'd searched online for the issue and try to find the parts at Home Depot for repair. They didn't carry what we need but referred us to APD Appliance Parts Distributor. When I dropped by, I was really impressed by Jim, who when I showed him a video of our dryer and the model number, he was completely familiar with our dryer model, and knew what was wrong. He found the kit we need with all the pieces we need to repair and priced very reasonably. He also told me exactly where I can find more info for how to repair, and was super patient to explain all the details until I felt comfortable. Because we were also experiencing another issue with the dryer needing several cycles to dry (even after servicing our dryer with a dryer vent cleaner company), he also explained how to clean the lint from inside the machine. We took this weekend to repair the dryer and it is now working. We are super grateful for the help from Jim and would not hesitate to recommend this store!

I would like to recognize Laurie Dancoff for her exceptional customer service. After visiting five…read morestores and spending countless hours trying to find a refrigerator that would fit my cabinet space, I was fortunate to work with Laurie. She was an excellent listener, highly knowledgeable, and incredibly patient as she walked me through specifications, dimensions, discounts, and pricing. Her expertise and guidance made the decision easy, and I confidently purchased both a refrigerator and a cooktop that day. Laurie exemplifies service excellence and is a true asset to your organization.

Just a mess of a store. Horrible customer service, disorganized, surly staff. Tonight I had an…read moreemergency and need to quickly get some things and found that an entire aisle was flooded with water. Seems that things like this are always happening at this store. Went to Lowes in Dublin instead and got what I needed. Much better service and shopping experience. From now on it's Lowes for me. Will never visit this Pleasanton Home Depot again.

Gary is one of the amazing guys who helped us on several appliance issues. I always choose him as…read morethe repair contractor with my appliance warranty company because he is an excellent troubleshooter and finds the root cause. Thanks Gary once again.

Amazing, quality service and skill! Gary called me back quickly and set up an initial appointment…read more He really tested and looked into my LG washing machine to find the problems. He came back less than a week later, after the replacement part came in. Got it fixed in under a week and at a reasonable cost. Gary is very knowledgeable and easy to communicate with. I'm beyond happy!

If I could give Sergey 10 Stars I would. Sergey and Magnet Appliance Repair is top notch. You do…read morenot have to look any further you will not find anyone more professional, honest and helpful than Sergey and Magnet Appliance Repair. I had a GE Profile refrigerator that stopped cooling. I was afraid it was the compressor. Sergey arrived on time and he though it was the inverter on the compressor that had failed. He offered to replace it and if it didn't solve the problem he wouldn't charge me, that is unheard of these days. It not only fixed the problem he also pointed out the hose for my ice maker was leaking, and for a very small additional charge he fixed it also. I wish all repair people were as professional as Sergey. If you need an appliance repair call them, I highly highly recommend them. I didn't know people like Sergey still existed.

We had a great experience with this business. They were prompt, detailed and very helpful. We will…read morebe going back to them for all our appliance repairs in the future.

I walked into the store when it wasn't very busy. There was a salesman behind the desk, and as I…read morestarted to say what I needed, he let two men walk in and interrupt me. I asked him to show me electric fireplace inserts. He asked if I had a contractor to install one, which I did not. I referenced a competitor who offers installers and he said, "well, we aren't them." I thought it was a rude response, as I was just trying to get a feel for why some places do, some places don't. And, an overall idea of what is involved in the installation process. They only had one insert on display, which didn't impress me. I got an urgent work message, so left in somewhat of a hurry, but also left with no interest in giving them my business. Too bad.

The sales lady went through our options and in the end said we should call PGE to fix our leaking…read moregas fireplace . We did and she saved us getting a new one even if it meant losing a sale but also doing the right thing helping us! I later dropped off a bottle of wine as a thank you but this place is ethical and worth shopping here first.

We remodeled and repaired our hall bath in Nov of 2025. Amy Just was terrific and very helpful in…read morethe process of picking out the cabinets, counter, etc. When we got to the actual demolition and construction their project manager, JP was checking in every morning, and the quality of their work was terrific. Price was reasonable, and on the same level as other contractors, but these folks were WAY more responsive. Strongly considering them or a kitchen remodel as well.

We did a total renovation of our main bathroom. The project was completed on time and met all our…read moreexpectations. We were impressed by the skills and professionalism of the entire team; from design to project management, and the level of detail carried out by the skilled craftsmen.

One of the few contractors to actually get back to me via Yelp -- and I'm glad they did. Top-notch…read moreservice from start to finish. He texted me ahead of time with a clear explanation of the problem and the cost. Upon arrival, he double-checked everything before replacing the bad igniter. Professional, efficient, and thorough. I'll definitely be using him again in the future.

First to reply. Quick On time, did a very good job…read more My refrigerator works fine. I recommend this technician.