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    A-Z Appliance Repair

    5.0 (4 reviews)
    Closed • 9:00 am - 6:00 pm

    Services - A-Z Appliance Repair

    Appliance repair

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    13 years ago

    We called this company, and the nice gentleman, helped us over the phone to fix our Refrigerator-Freezer .We would highly recommend them.

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    Homewise Appliance

    Homewise Appliance

    (553 reviews)

    Worked with Erik Valdivia. He was super nice and helpful, and he wasn't pushy or trying to upsell…read moreus. The showroom was also very nice to look around. I'd recommend this spot to anyone looking for new appliances.

    Have been a loyal customer for about 11 years but the recent experience was very dismissive. We…read morehave purchased many appliances from Airport Home Appliance, going back 2015 --a time when the older gentleman operated the stores on the other side of the street. During January 2026, I purchased a new LG dishwasher from Homewise Appliance (formerly Airport). About a week ago, our dishwasher motor began making a high-pitched sound and in three to four days stopped working. We called them immediately sharing our concerns that this is happening within the warranty period. I have elderly people at home for whom I care, and this is a major inconvenience for us. Erik, my sales manager had provided a very good sales experience and spoke very highly of LG. Homewise Appliance also sold me an additional service plan at an "additional cost." I was specifically told that purchasing this service would get us immediate attention from technicians who worked closely with Homewise Appliance, instead of our having to rely on a home-warranty company or find our own appliance-repair technician. I was also told that if the appliance could not be repaired, it would be replaced. I verified these assurances multiple times and paid extra because home-warranty companies do not generally show any urgency. I have now called Homewise Appliance several times, but no one seems concerned about resolving the problem. I am now being told that Homewise has no control over the repair company and I need to deal with LG myself. If that is true, why was I sold any additional service plan besides the basic warranty at all? The truth is that many independent appliance-repair companies in the Pleasanton area will respond within 24 to 48 hours. There is no reason for customers to pay Homewise Appliance for an additional service plan if the company cannot provide the prompt and reliable assistance promised during the sale. A good sales experience with a family-owned business means very little if the company disappears when the customer actually needs the service for which they paid. I expect Homewise Appliance to arrange an immediate inspection of my dishwasher and honor the terms and representations under which this additional service was sold to me. Instead, I am now faced with having to deal with LG directly, without any support from Homewise, while Erik is away on vacation.

    Kitchen Fantastic - Custom wood hood and stacked glass cabinets

    Kitchen Fantastic

    (54 reviews)

    $$

    Kitchen remodelling is one of the most intricate and very detailed oriented task to tackle. It is…read morethe heart of the house. Being said and before you decide to do kitchen remodelling, make sure you have the time to work closely with your contractor! I worked closely with KF from the design to execution throughout the completion of the project. Let me share my experience with KF in details. Working with their sales rep was a smooth process. We worked with Dean through the selection of cabinets, floors, countertops, sink and faucet. Then here comes the selection of appliances. We shopped around and selected the appliances we will put in our kitchen and then gave the details to KF to incorporate it into the layout of the kitchen. A layout and a 3D model was made for review to visually see how the new layout of the kitchen will look like. This is where the critical part of the work needing your attention. Make sure to check the clearances provided for the appliances are all correct. The designer did not check the size of stove we will use. Mistake was made to our layout. We didn't catch the mistake as well and drawings got released for final approval. Then the execution, demolition to our kitchen took place as scheduled. 2 guys came in to remove all the old cabinets, countertops and appliances. It was a 3 day process to demolish and clear the debris. Prepare the walls for new construction. The electrical work. One electrician started to put new outlets and upgrade our electrical sub panel. This is where it got tricky because the new location of our panel is still part of the walk-in closet. The city inspector pointed out it is against the building code to relocate an electrical panel from a closet to a walk-in closet. The good thing was I was able to divide the walk-in closet into two rooms. I contructed a wall to divide this room into a storage where the new electrical panel is located and a separate walk-in closet. I did this work myself because it was not part of the contract. It will be an additional cost if I have KF do this work! The intallation of the cabinets! This is where we discovered the layout was incorrect. The clearance made for the stove is 36 inches, we ordered 30 inches stove. The location of the cabinet for the garbage was wrong too. KF ended up replacing 5 cabinets at their own expense to correct the layout. Make sure that during this process you check every position and clearances for your appliances are correct. This your final check before countertop measurement! The measurement of countertops and backsplash. A guy came in to make a template for the countertop and backsplash for fabrication. The process is to measure and install countertop first and then measure and install the backsplash. Make sure to check the level and squareness of the backsplash and countertop. I checked the backsplash and it was out of square. I have them corrected it on the spot! This is a very critical process and very expensive to correct if installed incorrectly. The installation of new flooring. I picked LVF to replace our carpet and hardwood. There is only one type of floor we use for the entire house. This went very smoothly and efficient. The worker even show up on Saturday to do the work. He knows how inconvenient for the owner is to move things around to clear the areas to install new flooring. Kudos to this worker who did our floor. The installation of appliances. It went smoothly except the anti tipping bracket of the stove was not properly place to capture one foot of the range. I went back and forth with the installer to correct it but I ended up correcting it myself to get approval from the city. The final touches. Ensure you are there and inspect every square inch of the cabinets and walls. You have to point out to the workers to put caulking on every holes you see. KF workers were not very thorough on their final touches. The final inspection. This is where the city will come in to inspect the electrical work, the wall I constructed, the undersink cabinets and do some testing on new circuits of the kitchen. Check and check their work. If you are not satisfied with their work. Make them correct it. This is your only time to tell them to correct things you are not satisfied. For example I have them replaced the valve of the faucet where one of the hoses has tight bend. Check fittings for leaks. This is very important! As I elaborated above, KF has the means to do the work. The coordination with their project manager was not very proactive. You need to make many follow ups to get the work done. Some days have no work activities. A couple of days they worked upto 8 in the evening! Overall I am happy with the result of their work but I also spent many hours to work with them. At the end of the day, it is you who will live in the house and it's your kitchen! When it comes to cost and the hours I spent working with them, the overall cost of this project was expensive.

    They have subcontractors to do the work, these workers don't care about quality. They say…read moreeverything is included but it is not, if you need help when they're done with the job, good luck I'm still waiting for some information, they just don't care because they got paid.

    A-Z Appliance Repair - appliances - Updated September 2026

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