Jason & Country are men that go the extra mile to mark sure that you are driving safely! Ladies you…read morehave to go to J&M Motorsports! They won't take advantage of you!

I first dealt with J&M Motorsports in September of 2016. I was in the market to by a Sport Bike so…read moreI can commute to and from work when the weather was decent. I came in and talked to Richard and he is knowledgeable/ honest about the bikes. He isn't pushing you to buy a bike, he just wants to give you all the details to make you feel comfortable in your purchase. Most of these bikes are bought at auctions and then brought to this shop to go through their inspection and then resold. The first bike I bought was a 2006 Honda CBR1000 w/ aftermarket OEM fairings. Had the bike for just little over 60 days when the lower fairing flew off when riding down the freeway. Went back to J&M and said that I don't feel safe on this bike if parts can fly off the bike while riding without any warnings. The shop mechanic Daniel said he is willing to take the bike in on a trade and since they treated me fair I accepted and got a 07 Suzuki GSXR 600. This bike was mechanically and cosmetically sound. I was beyond excited to have the bike and put almost 1000 miles on the bike before another safety incident happened. My clutch cover engine case cracked and the clutch was completely inoperable. By the grace of God, I was only pushing the bike in neutral out of my garage when I heard the crack. I reached back out to the shop mechanic Daniel and he said he'd take a look at it. There was a bolt that wasn't properly loctite glued in place and that's what caused my clutch to give out and case to break. He had a spare cover and bolt in stock and once again came through to help me. After test riding the back and making sure everything was safely operable he gave the bike back to me. He did let me know that this wasn't caught by him nor his team because it isn't apart of their safety inspection. I'll admit when it happened I was highly upset that I had a second safety issue with a bike I bought from them. But Daniel and his team at J&M were empathetic and still made sure that I was taken care of. Overall, I still can firmly recommend J&M Motorsports to anyone. What happened to me with the bikes I got from J&M could have happened to anyone who got their bike elsewhere. Just look at Harley Davidson. They just had a recall on the 2017 bikes they made because the oil line came apart causing people to crash. So the fact that I got a preowned bike from J&M and they still took care of me even after I purchased the bike is what I call excellent customer service.

To be completely honest, I am biased. I already had a good relations with another dealership and…read morewent to this dealership since I moved close to it. The pro is they're one of the few dealers that sells new Yamahas around San Jose and they're open Sundays. That being said, I do not like their customer service at times. When I'm interested in a bike, they pull it out and let me see it. But there was a time I went with a bike I purchased at the dealership I always go. The employee at GP sports asked me where I got it and when I told them where, he laughed and said something like "they're not a real dealer, we're the real ones" and spoke a bit more talking down on the dealership I got my bike at. It felt very unwelcoming and uncomfortable because I felt very attacked since my choice and my motorcycle was talked down on. Don't get me wrong, they were probably joking but I always get some arrogant and cocky feel from a lot of their older employees. They feel very corporate. Another time, they showed no compassion and left it at "it's policy, we can't take in service bikes on Sunday" when my acquaintance crashed his bike right across the shop in the parking lot and wanted to leave it with them for a repair. Their service department was going to open Tuesday, and told us to tow the bike home and tow it back Tuesday. We decided to just take it home and repair ourselves. It is fair for them to have boundaries but the arrogant, "it's your fault" feel they had and con compassion made the experience very bad. I am coming from a very welcoming dealer that I believe would at least call the boss to see if they can take the bike in so I was very unpleasant. The younger employees and some other employees are very friendly and nice so it hurts to leave this review, but as a whole, it was never a great experience going there. It seems like I'm not the only one since I hear bad things about them, and you can read the other reviews for yourself :(

Brought my 2024 Yamaha Tracer 9 in for recall work related to the throttle control…read more End result - OMG - it's like a new motorcycle - it handles so smooth and gracefully now I regret not bringing it in sooner. They put the "sport" back into the sport touring. They did some additional tuning work with their basic service that certainly contributed to the end result. The only downside is that I had to wait 4 weeks to get the work done due to their busy schedule. Nonetheless, great work is great work. This establishment has my full and total endorsement ;-)

I wish I could give this place 20 stars it's so great! The funny thing is I never thought I would…read morebe grateful for my motorcycle almost getting stolen/getting damaged because if it hadn't happened I never would've found this amazing place I called Evolution Friday afternoon, told them what happened and they told me I could bring in the bike the next day. I came in this morning and was greeted by two of the kindest gentleman I have ever met. They were both incredibly patient, thoughtful and empathetic while we discussed the damage and what my options would be. I came back at the end of the day to some very good news and the even better unexpected news that they would go over my estimate with me to see where I could save on sourcing parts for the repair! Given that the last two shops I went to straight up lied and fudged the hell out of the estimate(to the point where I almost lost my bike because they claimed so much that State Farm wanted to total loss it) I was obviously nervous about going to a new shop to potentially have the same thing happen. I'm so happy to say I've found a new shop for life and that I've finally found people I can trust with my most precious belonging. Thank you guys so much for everything, you guys are the absolute best

"This was the second time I took my motorcycle in for repairs, and I absolutely love their service…read more The staff are incredibly kind, and they were quick to diagnose the problem. They gave me a fair price, and their exceptional friendliness keeps me coming back. I definitely recommend them!"

By far the BEST motorcycle dealer and mechanic shop in the bay!…read moreHonest, genuine, and accountable business. If you are worried about the dealerships overcharging you or taking advantage of you, you won't have to worry about it here. They even give you a discount on all parts and labor if you purchased your motorcycle with them! I am a regular and have bought multiple motorcycles and plenty of parts from them. They helped me so much getting my childhood dream bike (which came in as their used inventory). The bike had few issues since it's a 25+ years old motorcycle made in 1999, and they were quick to repair the issue and offered me compensation for the inconvenience as well. There's still some smaller problems on the bike after 2 years, but they are very nice to guide me for DYI repair as well as offering me a fair price option for the repair if I decide to bring in the bike.

S/O Ted!! Yoo..he made this whole experience feel right from the start. I'm truly thankful for…read morehim!! his genuine commitment, integrity, & easygoing personality took all the pressure out of buying my first bike. He was patient, helpful, & really cared about making sure I found what was meant for me, not just making a sale. What stood out even more was how prompt he was with communication throughout the entire process. No matter how busy the shop got, he always made the time to respond, follow up & keep things moving smoothly. That kind of consistency and care means everything, especially for a first-time buyer. Dude.. living in Fremont for so many years, I finally stepped inside this place lol! and I'm so glad I did!! It's a true local gem. Walking out with my Honda Rebel felt like everything aligned perfectly. Even getting to meet the owner added to the experience!!just solid people all around! Thank ya'll so much! If you're thinking about it, go in and ask for Ted. You'll be taken care of the right way.

I came in here to get emissions stickers put on my motorcycle. This can only be done at Husqvarna…read moredealers. There are not that many husky dealers in the bay area so I'm fortunate they are near me in the south bay. I worked with TJ and it was super smooth to get this all done. he took photos of my bike and proceeed to create a ticket with husqvarna USA. exactly one week later I got a phone call to come in. He was kind to put the stickers on my bike in the proper locations. The thing to note here is that this is a service where they don't make money from, but simply to help out motorcyclists. I appreciate their efforts!

As a habitual motorcycle buyer and lifelong deal seeker, my current search for a new bike led me to…read moreThe Motor Cafe in Campbell. One of the salesmen, Dalton, answered all my messages, inquiries, and issues with professionalism and respect. Dalton helped over the course of a few days and made my shopping experience very positive overall. Zero time wasted - open and honest communication. 5 star service from sales - specifically Dalton.

Looking for Tom... left several voicemails over the past weeks with no callback. Finally drove up…read moretoday to visit the store at 1pm on a Friday. Shop is locked up and nobody is home. Does anyone know if this business is still operating? Tom comes highly recommended and I would love to give him my business!

Tom is the best. Service by appointment only. On time. Fast work. Great price. Wear a mask.read more

I am trying to buy a Suzuki GSX-8R that I saw on their website, went in, no response for 15…read moreminutes, lady comes out saying someone will be with you shortly, there were 2 Suzukis, one was 8s, and the other was 8r, guy come out after another 15 more minutes of wait, asks me to follow me to his office, I ask for a quote for both, gives me a quote for 8r, says the 8s has a deposit, why is it on the floor? asks me what is time line for the purchase, I say if a good deal, maybe today, the guy doesn't know how to speak to customers, comes back with a quote asking me to take a picture, I ask what is the best deal he can give, says this is the best as advertised, if interested call me tomorrow, thanks, and I say thanks!!! They don't know how to treat a prospective customer, not going there again! horrible experience, take your business elsewhere.

I worked with Chris on the sale, he was great and genuine, Myself and my sister went in on a…read moreSaturday to buy a ninja 650, and the DMV had issues processing the registration, Eric i believe his name was offered to deliver the bike at no extra cost since we could not walk away with the bike, over all the experience was great, there was care put into the customer experience and a team that was very helpful, Thank you Chris and Eric!

Crosspost of my Google review of my firsthand experience of renting a motorcycle from there, and…read morejust how blown away I was by the overall experience. tl;dr -- local area intimidated total beginner squid had a very good overall first experience renting a moto and getting on the road for real As a brand new rider fresh off my M1 endorsement, I came in more nervous than I'd like to admit. Nini at the front desk was absolutely perfect for the job imo: compassionate, reassuring, and exactly what a first-timer needs before throwing a leg over a bike for the first time for real. Freddie and Henry were great too, really easy dudes to talk to and very helpful with sharing tips and other pointers for me. I'll be honest, I dropped the bike an equal number of times on both sides over the weekend, all at zero mph (embarassing af). Symmetrically bruised ego, perfectly balanced. Returning it felt intimidating, but the whole team handled it with zero judgment and genuine professionalism. I didn't try to hide anything and they made the whole process painless, albeit with some monetary penalties caused by my inexperience (I own up to this though). I'm leaving with my wallet lighter but with my heart genuinely fuller for the experience. The environment this shop creates for nervous beginners like me is genuinely rare, and it made me feel supported and motivated to come back and do better next time. Will absolutely be back for my next rental and keep getting ride time in, because real experience gained like I did is priceless. The human element of the shop is just cherry on top, and makes me feel good I'm supporting a local business. Shoutout to Nini, Freddie, and Henry. You made a squid feel welcome.

The best shop for motorcycle maintenance and repairs And…read morethank you for all the staff and thank you so much Alfie.