I was so pleased with this company and their commitment to service. So pleasant to deal with. I…read morewill always be using them as needed and highly recommend them. The cost was extremely reasonable as well!

They fixed it dishwasher. It was clogged, and making a huge mess. They fixed it, and cleaned up…read morewell after.

AFC Cleaning & Restoration 3131 Wheeling Avenue…read moreKansas City, MO (Their website says Edwardsville, but a card I was given by Joe says KCMO.) As soon as we had the furniture moved after the heavy rains of July 16-17 got into our basement, I called AFC Cleaning & Restoration (Thursday) and told them I needed to have the water removed from my carpet. They had good online reviews. Robert arrived at 6:00 PM and started talking about tearing out the walls and carpet. I told him I wanted to try to save the carpet, as it wasn't that old and that the water came in through the window, not the foundation. He agreed to do that and then brought in fans and a dehumidifier. "Aren't you going to remove the water?" I asked. He said he was just going to set up fans and would be back. He assured me that if there was air movement, no mold would grow for three days. I texted him on Friday at 1:37 asking when he was going to work in our basement. I did not hear back from him until 10:36 that night when he said he could arrive between 10:30 and 11:30 on Saturday morning, would I be available. I did not see the text until 9:30 the next morning. "Yes, please" was my answer. A young couple showed up in a rusty pickup truck and said they were here to take out the pad. They had nothing to extract the water. They turned the fans to the inside of the room rather than to the edge where the carpet was the wettest. I texted Robert at 11:48 and told him the pad was out, but they put the wet carpet up against the baseboards and it was beginning to smell. I didn't hear a thing from him that day. I set the edge of the carpet up on plastic bins to get it off the baseboards and help get more air to it. On Sunday at 3:00 PM he texted me and asked me if he could swing by and take readings. Not expecting to hear from him on Sunday, I didn't see the message until 5:00 and responded "readings of what"? His response at 6:48 was "It's okay. Are you available tomorrow?" My response was "Yes, I need a time, though. I need someone to clean and sanitize the carpet and get it dried. It now smells. Readings of what?" I could have told him it was still very wet. His response "I'm not done drying it yet. It will start to smell better as it dries. I will also spray an anti Microbial spray." "So, you are never planning to vacuum the water out of the carpet - the one thing I asked for on Thursday?" His response "It gets cleaned after it's dry and the pad is replaced." Robert came by on Monday, but the carpet was still wet. He returned on Tuesday. The carpet was dry, five full days after the flood, and he sprayed microbial spray. When he was done, I mentioned that it still smelled and that I was unhappy he never extracted the water. "Oh, now that I'm done, you complain" was his reply. I was explaining that I had asked for the water to be extracted on Thursday and continuously through the process, but he just talked louder over me when I spoke. I told him that if he knew he couldn't extract the water, he should have told me at the beginning. He said it would have taken his crew longer to extract the water than using fans (no doubt). I reiterated that if they didn't have the crew available, they should have advised me in the first instance. He was frustrating me, so I told him to leave. I called the office the next morning and without identifying myself asked what they would do if someone had water in their finished basement that came up around their shoes. She proudly stated that they would first extract the water from the carpet. I said "Good, and how do you do that?" She explained that they have big machines that extract the water and remove it. I told her my name and that they did not do that in my basement. She agreed to send the manager to determine if the work done at my house was representative of their work product. A nice enough man named Joe came by and told me he didn't smell anything but carpet glue that had been made wet by the flood. On all other matters he agreed with me, but had no authority to do anything about it. He said he'd have the owner come by. The owner showed up and said all he smelled was acetate from the carpet. It was clear that his goal was to blame me. He said they didn't follow IICRC standards, because I asked them to try to save the carpet. I said, "So, you didn't follow your own standards, but you blame me?". He said "Yes". Yet, he didn't do what I asked him to do. I told him the young couple put the very wet carpet up against the baseboards and he said that wouldn't matter. I told him I asked for the water to be extracted several times, and he told me that using the fans was extracting the water. I disagreed. Not a single google search defines extracting water as using fans. Fans are the next step after extracting the water. I told him if he couldn't extract the water, they should have told me from the beginning, so I could have called someone else. He got up and left. What do they want for fans? $3000.

We had a pretty frustrating experience with AFC Cleaning and Restoration. We hired them to have our…read moreair ducts cleaned in our house. They charge per vent then spray an antimicrobial agent in the ducts after cleaning. The first tech that showed up to our house was 3 1/2 hours late and did not have all the tools to complete the job. Multiple vents were never even touched. He let us know that he was done with the job and my wife asked about the antimicrobial spray. He informed us that he did not have that machine on his truck and would have to come back at a later date. We also asked about the forgotten vents and he said that he would get those when he came back. I was told that I would not be charged for those vents. I had a conversation with the owner who was very apologetic and wanted to make it right. So I agreed to have them come back and finish the job. The second time they came out with two techs and were an hour late. They completed the rest of the job. Later I received an invoice for the entire job, including the vents we were not supposed to be charged for. Eventually I got the correct invoice and settled up with them. Overall just a headache of an experience.

Jaron came quickly and repaired our oven. Great service! He also fixed my mom's microwave a few…read moreyears ago.

Jaron is absolutely amazing. He is the owner of the business. I called and left a text message and…read morehe called me back about 15 minutes later. He had very good reviews on Yelp so I called because our dryer died. Gave us a window of 2pm-6pm. Called at 3 and was here at 3:30 with everything needed to fix it. He went above and beyond as we asked him to clean out the coils of our refrigerator that was not on his schedule. Outstanding small business owner. We will call him next time. He fixes all kinds of appliances and also has a store. Can't say enough about Jaron.

Did air duct cleaning and later came and did chimney work that was leaking inside my entryway…read more Everything done with quality and good customer service.

I have used Aardvark for 5 years to clean the chimney on my wood burning fireplace. They are…read moreprompt, quick, and thorough. They layout drop cloths, brush and vacuum the flu, and inspect from the inside and up on the roof. Many other services offer "cleaning if necessary". Don't know why this is showing California. I'm in Missouri.

My experience with Pro Carpet was great! When I called to…read moreset up an appointment a man took my call and answered all of my questions. He was very professional I knew right away that this was the best company to have clean my carpets. He even gave me a price over the phone and didn't charge me a penny more after the job was complete. I was very satisfied with the service and will definitely refer them to my family and friends. I'm looking forward to seeing them again for my six months carpet cleaning!!

I got some of the worst customer service I've ever experienced with this company, and never even…read moregot my carpets cleaned. I purchased a Groupon for this company last year, spending about $75. About 3 weeks before the Groupon was set to expire, I called to make an appointment. I think the phone number is someone's cell phone that he answered "Hello." After determining that who I was calling was, in fact, Pro Carpet, I asked him if I could make an appointment to redeem my Groupon. He said he was on a job and to email them. I emailed, asking for a specific date so that I could redeem before it expires. The response was simply a phone number. No salutation, not explanation. So I called and left a message. He called back and told me the next available time was not for another month, after expiration, but they would still take my Groupon. We traded several emails and phone calls over the next few weeks. I asked repeatedly if any weekend dates were available and he continued to send me week days that I am unable to make work. All of his answers were short and impersonal with no explanation. One of them was actually gibberish. He finally stopped responding to me after about 5 weeks of me constantly following up. Guess they just wanted to take my money without doing any of the work. Thanks for nothing.

Jerome came out in just a couple of hours to fix the "screaming " coming from our dryer. He knew…read morejust what the problem was. He fixed the problem, and cleaned around the drum and was pleasant while he did so! Will use again.

In the beginning of January 2026 I had a tech from Jay's come out (very quickly, I'll credit them…read moreon that) to look into why our fridge wasn't working at all, the water filter dispenser was broken and the freezer seemed to be overworking. He cleaned out the coils behind the refrigerator and went to the store to get a replacement part for the fan. He only installed a portion of the part purchased since he said the entire piece wasn't the issue, only the fan. He then said he ordered a part on back-order for the water filter and freezer issue. He came back a while later to fix the water filter but realized the kit he'd purchased was missing a part and said he would be back with it and would keep us updated on the back ordered part. It's now SEVEN months later and we've not heard back. My husband has tried to call many times and has not gotten any answers. We feel that we were robbed of our $666.40- our fridge is still not completely fixed nor is our water filter/dispenser working. DO NOT HIRE this company if you want positive results and good communication.

To say I was impressed with my experience would be an understatement. Called Monday morning, they…read morecame out within two hours! Everything went extremely well. Fixed the issue, person was extremely helpful and professional...and the price was much less than I anticipated. If I still used a Rolodex, their number would be added. It is certainly on my phone now!!!

The guy did a fantastic job. However, it cost twice as much for the same job six months ago.read more

We noticed a significant amount of dust buildup around our vents, so we contacted Steamatic for a…read morefull cleaning. When I called, they quoted a price based on our home's square footage. Since that didn't feel precise, I asked for someone to come out and confirm the estimate. A staff member visited, counted all the vents and intakes, and explained that we had more vents than expected for a home our size, which increased the price. I appreciated the transparency there. Before scheduling, I asked how long the job would take. I was told two hours. The day of service was where the problems began. Two Steamatic employees arrived at 9 a.m. They explained they needed to set up a large vacuum system in the basement. Unfortunately, this equipment required more power than anticipated, and it took nearly two hours just to find an outlet configuration that would work. Once they began cleaning, the process took much longer than the original estimate - they finished at 4:30 p.m. That's a seven-and-a-half-hour job, not the two hours I had been told. I contacted Steamatic to express my frustration. To their credit, the company responded quickly: a supervisor came out several days later to inspect the work and found several issues, including dust on walls and ceilings, vents missing screws, and others not secured properly. Within a few hours, a second crew was sent to correct everything. Steamatic ultimately made things right. I received a revised invoice with a $177 discount, which I appreciated, and a VP called me personally to understand what happened. The supervisor also explained that the job should have been estimated at five hours - not two. One final note: no matter how careful the team is, vent cleaning does create some dust in the home. That's simply part of the process. Bottom line: Based solely on the service day experience, I would have rated this a 1. But because of how they handled the issues- prompt follow-up, corrections, and a fair discount - I'm giving them a 3 out of 5.

I use Steamatic to drop off small pieces of furniture. I like old things and I tend to find used to…read morethings that need a "bath" before I use them. The office staff is friendly and kind, the discount for doing my own drop off and pick up is very nice! The cleaning work is good!