Next day service this was a first for me plus nice people and good work ,I feel that I will be…read moreconfident to know that I will get my money's worth,and a job well done next time!

The shop is a little tricky to spot, it's located behind Rocky's auto. I just had my car inspected…read moreat Fairport Auto. Christine and Joe were honest, knowledgeable, and helpful! They were able to fit me in right away too. I've found my new auto shop. Thanks guys!

David is an outstanding store manager who consistently demonstrates exceptional leadership and…read morecustomer service skills. His professionalism and dedication to ensuring both customers feel valued are evident in every interaction. I explain to him I was not from the area and I was visiting a family member for the holidays and my car was making noise when I press the brakes David and his team took me right in without a appointment and immediately started checking the vehicle. They also checked other areas. I was not expecting them to check. They called it a courtesy inspection and gave me a printed copy to take with me about the conditions of my car. Whether you're in for a routine service or a more complex repair, David takes the time to explain everything thoroughly, ensuring you're well-informed and confident in the process. He's not only knowledgeable but also approachable, creating an environment where questions and concerns are met with patience and clear answers. David's ability to manage the store efficiently while maintaining a positive atmosphere is impressive. His team seems motivated and well-organized under his guidance, which speaks volumes about his style. If you're looking for a reliable, customer-focused experience, David and his team at Monro Penfield are a fantastic choice. Highly recommend!

Dishonest, Incompetent, and Costly Rip-Off…read more I took my car to this shop for service and regret it every single day. They are a textbook example of shady sales tactics combined with very poor mechanical work. They billed me for 5 hours of labor on a job that took only 3 hours. They completely failed to perform the wheel alignment properly after performing maintenance that required an alignment, yet they charged me for an alignment. Another mechanic later confirmed the front was way off and they hadn't touched the rear! When I asked them to correct it (since they had promised a follow-up realignment with the initial service), they made up an excuse that the alignment needed time to "settle" and refused to fix it. One month later, the toe on my front wheels was so far off that it completely destroyed my tires! I had to spend $1,300 on a new set of tires plus a proper alignment at a competent shop (I should have gone to in the first place) To top it off, they charged a 500% markup on parts -- five times what they should cost. This place overcharges, underperforms, and leaves customers with expensive damage. Avoid them at all costs. They wasted my time, my money, and damaged my vehicle. Never again.

This is the ONLY place we take our cars to be serviced…read more Quick, friendly, inexpensive and wonderful people!

I went to Schoen Auto today for the first time. It was only for a car inspection, but I feel this…read morewill be my go-to garage from now on. Unlike other garages, there were no fear tactics used to try to tell me I need new tires, or brakes, or whatever. Every interaction that I've had with them so far - phone and in person - has been professional and respectful. While waiting for my car, I listened to the interactions with other customers. I have honestly never heard auto service people speak as kindly and thoughtfully to customers. Also like other independent garages, there is an actual waiting area, with multiple tables, chairs, a window that allows you to look into the garage, a maintained bathroom, and a selection of Keurig coffees. Disregard the couple of bad reviews that have been submitted. Customers can be jerks and there are some people that are never satisfied. It seems that Schoen Auto's genuine philosophy is to do what is necessary to make things right with those rare unsatisfied customers. I hope this garage is around for a long, long time and remains under the same ownership.

Not long ago I had a very upsetting experience with Cortese Auto Group. It was regarding repair…read morework done and wasn't corrected properly. It got to the point I had to turn to the Attorney General for help. They reviewed my notes and determined it was a valid claim. They forwarded my notes to the DMV Albany main office. They too agreed my claim was valid but needed an outside opinion. So I went Camelot Auto Repairs in E. Rochester. I met and spoke with Doug the owner. Doug listened to my problem, went out with me and looked my car over. He detected a problem and prepared his professional opinion for the DMV. I sent his written opinion to the DMV office and they accepted it. The DMV in turn assigned a regional inspector who did get my problem straightened out. I was very pleased with Doug and his help for me. It was a very stressful thing dealing with this. 5 stars for Camelot Auto Repairs. On a final note, the time I spent with Doug, I must say his shop is very well organized and it appears he has good technicians working for him

inherited a car from canada , Doug was able to bring it to US safety standards. Amazing what he did…read moreplus kept the cost down. Doug you're number one in my book. Thanks for your help, you have a life long customer. Jonathan

Wow first I go on tire rack.com I order tires on line they say they will deliver the tires to me…read moretire. Great I have a appointment for last Tuesday went in manager tells me the lift is not working so we reschedule for Thursday at 2 I go there have leave the truck I thought I had a appointment ok they mounted the tires could not balance the tires they said they didn't have the correct equipment they said they charged me for the installation of the tires which I already paid for on line they said find the paperwork come back for refund They said go to east ridge rd Mr tire that have the equipment so I went on line rescheduled for Saturday went there Saturday staff tells me they don't have the staff after explaining the situation they told me they don't have the equipment to balance the tires I now have to go to monro so I decide I'm going back to panorama for my refund for the on line installation I tell the manager What a DICK No refund 10 days maybe customer service what a idiot

This place is ripoff artists. Brought my car in for oil change and inspection on my 2018 Audi. Said…read morethe brakes were rusted over, failed my inspection and quoted me 1500 for new brakes and rotors. Funny thing is I have lived in Texas up until recently, where there is no snow/salt to rust out the brakes. Took it to Dewey auto who then passed the inspection, said the brakes weren't rusted out and that I had a sensor to let me know when I needed new brakes. Quote from Dewey's for the future.. 850 all in. Don't go to these scumbags at Mr tire.

On time all the time Excellent service…read more Scott and his crew are so professional 5 Star all the time

Fast, reliable service! They got us in and out with smiles on their faces :) Definitely a…read moretrustworthy garage....you won't be disappointed :)

Ron is a true master mechanic who takes pride in his work. He's knowledgeable, honest, and can…read morediagnose and fix problems that others miss. You can tell he genuinely cares about his customers and stands behind his work. If you're looking for someone you can trust to keep your vehicle running its best, Ron's Auto is the place to go. Highly recommended!

Aligned my vehicle, while the ball joints were ready to fall out. Also, the bolts to another part,…read morewere not all secured.

It's so refreshing to find a car repair center that is honest and respectful. My car had been…read moremaking a strange noise for weeks and I was concerned. Bill Sayles spent the better part of the morning investigating and finally called to say there was a major problem that would cost over $1,300 to fix. I told him to fix it but he recommended I call the dealer and see if it was something they would cover. He was right, it was covered and because of Bill I saved quite a bit of money. Stans garage will be taking care of all of our cars from now on.

I have been a customer at Stan's Auto for about 20 years. I have found them to be honest and fair…read more I can trust their recommendations about the repairs my car needs. Yesterday I had a flat tire and dropped my car off, with no appointment, before work. Jon took care of the car, replaced the tire and noticed my inspection was up. (Oops!) Bill, the owner, is knowledgable and fair. I highly recommend Stan's!

I needed a last minute oil change before a road trip, and they were able to fit me in same day,…read morehours before. They were courteous in the phone and in person. Service was great and efficient- will definitely use for future car service needs

I had a positive experience with Jim at Rytek automotive…read more I have a 2016 Audi that had some exhaust issues a few months ago. A combination of rust and damage from backing into my garbage bin lid, caused clamps to break off and resulted in my exhaust dropping and dragging on the ground. My car sounded terrible. Pulling into and out of daycare was a bit embarrassing. I was desperate to find an auto shop and stumbled on Rytek. I was amazed that they offered to look at my car the same day, but I opted to bring it in the following day (Friday). Jim communicated promptly and effectively via text. He took pictures of the car and highlighted the issues. They are closed on the weekend but somehow managed to order the parts and do the repair in time for me to pick it up Monday afternoon. They also offered a loaner car if my repair took longer. Overall, I had an A+ experience with Jim at Rytek and wouldn't hesitate to return. I can't comment about their pricing. They seem on par with repair cost googled online. However their ability to fit me in right away made the decision easy. Also I was pleasantly surprised to find a handwritten thank you card with a $5 Wegmans gift card recently. What a thoughtful / nice little touch.

I like this place but they never answer the phone, which is frustrating. It's hard to get them to…read moreanswer to make an appointment, and last time I had an appointment, I didn't hear from them that it was done. If you can make the appointment and get the service, they are great and reasonably priced.

The service the shop provides always goes above and beyond anywhere. Kent and Paul interact with…read moretheir customers with patience, kindness and empathy. And of course there is the skilled mechanical care of your vehicle. Thank you for more than 15 years of great care.