Great service - Friendly and knowledgeable team. Mechanic was awesome. My truck drives like new again. Will be back the next time I need service done. read more

Wow first I go on tire rack.com I order tires on line they say they will deliver the tires to me tire. Great I have a appointment for last Tuesday went in manager tells me the lift is not working so we reschedule for Thursday at 2 I go there have leave the truck I thought I had a appointment ok they mounted the tires could not balance the tires they said they didn't have the correct equipment they said they charged me for the installation of the tires which I already paid for on line they said find the paperwork come back for refund They said go to east ridge rd Mr tire that have the equipment so I went on line rescheduled for Saturday went there Saturday staff tells me they don't have the staff after explaining the situation they told me they don't have the equipment to balance the tires I now have to go to monro so I decide I'm going back to panorama for my refund for the on line installation I tell the manager What a DICK No refund 10 days maybe customer service what a idiot read more

This place is ripoff artists. Brought my car in for oil change and inspection on my 2018 Audi. Said the brakes were rusted over, failed my inspection and quoted me 1500 for new brakes and rotors. Funny thing is I have lived in Texas up until recently, where there is no snow/salt to rust out the brakes. Took it to Dewey auto who then passed the inspection, said the brakes weren't rusted out and that I had a sensor to let me know when I needed new brakes. Quote from Dewey's for the future.. 850 all in. Don't go to these scumbags at Mr tire. read more

I didn't end up getting my tires here but the staff were quick and friendly diagnosing the problem and supplying me with options. The Bills were on while a waited which is always a plus. read more

Mr. Tire Auto Service Centers - Bills on while you wait - Tires Near Me - Penfield, New York

My review disappeared Anyways the customer service was good however they way over charged me on prices but I was desperate and in a pinch. Break parts: $119.99 Break Rotor: $112.99 Caliper Bracket Left: $70.99 Caliper Bracket Right: $70.99 He said I only needed Caliper pins but charged me for the whole bracket. If you compare these prices with even the best parts from Auto Zone or anywhere else you will see that I paid more than double for each part. Like I said, customer service was good & I have no complaints about labor cost but the cost of parts is not cool. read more

Mr. Tire Auto Service Centers - Receipt with prices. - Tires Near Me - Penfield, New York

Stopped in on a whim to get air put in my tires. They took the time to do that and then drive my car around the parking lot until the light went off. The nice man at the front desk even helped me with my key fob battery. Really nice folks down at Mr. Tire! I'll definitely be back next thing I need my car looked at read more

I've always had a great experience at this location and feel that they are honest and informative. When I lived nearby, they were my go-to for oil changes and routine maintenance. I live out of state now, but unexpectedly needed new tires while visiting family in Rochester. I left my car early in the day, and got a call less than two hours later with the diagnosis and a long list of all of my options and different price points - they even called all over the city looking for the exact tires I might need! I really appreciate the customer service and the quick turn on the tire replacement. It's never fun having car trouble, but I'm fortunate I was able to give my business to these guys when it happened, because I trust them more than I would trust a new shop in a different state. read more

We have been going to Mr. tire for many years for all vehicles in our household for oil changes, some repairs and purchasing new tires more than once (and we have referred 3 people who also regularly go to this place). Staff has been pleasant and the work was quality (at least we thought so). I went for an oil change a couple of weeks ago in anticipation of taking a road trip. That oil change included "a courtesy inspection of your vehicles fluid levels (and filling), battery, brakes, steering and suspension, tire tread depth and pressure and more". I got my vehicle back and a day or two later we left to take the thruway to another state. I used my windshield wipers twice and it ran out of fluid on the second try. There also was a very loud humming noise which was unusual. My low tire pressure light was on. The tire pressure was definitely low and it was not checked and they were not filled up. My husband informed me that they did not rotate my tires (which he mentioned to them upon picking up the vehicle) and in fact, when looking at them, based on at least two of them, it is obvious that I need new tires soon. After we returned from our trip, when we noticed all of these things, I called and spoke with someone at Mr. Tire and started with confirming what is included in an oil change. I then explained my situation to him. He apologized several times and said he "would speak with his mechanic". I asked if he was going to call me back, assuming he would offer to correct this. He stated that he wasn't going to call me back, but he could offer me "a little bit of a discount on my next oil change". At that point I would have not trusted the service if I had to push to receive what I paid for. I then took my vehicle to another mechanic that we know and trust and found out that I needed rear wheel bearings on both sides and there was a brake shoe that was frozen and rubbing against the rotor. And, from what he could gather, no other fluids in my car were checked/filled. I forgot to ask him to check if the oil had been changed. Both of these needed repairs can be very dangerous to drive with. Bad wheel bearings puts stress and strain on the hub, the CV joint, the axle, and the transmission. If a damaged wheel bearing fails completely, the wheel will suddenly completely seize up. We were driving in areas with a 75 mph speed limit. We drove this way for 1000+ miles! In addition, my husband also had an "oil change" on his truck the day after mine. Same thing!! No tire check or rotation and fluids were low. Not only have they lost customers, but they lost the potential of additional of income based on repairs and new tires that were needed. We were deceived on what we thought we were paying for, AND we were placed in a situation that could have had dire consequences. I will not return to a place with a mechanic who has no qualms about lying and potentially putting lives at risk. We will never return there or recommend them!! read more

FROM ROCHESTER, NY We just recently started going to Mr. Tire for the first time early last year and so far, we've gone to two locations; the Ridge rd and the Panorama trail locations. I have to say that overall, that I'm not that impressed at all, and I probably will never go there again. Every visit with them with different vehicles, just continued to get progress into a more unpleasant experience each time I went. To be fair, I will state some of the PROs I've had with the Penfield location. They did seem to be a bit more willing to be more informative than the guys at the Ridge rd location, and at one time they saved us some money on the diagnostics of one of the vehicles we brought in. But here are my CONs that I cannot ignore. BOTH LOCATIONS WERE UNDER STAFFED I can't hold them to this because it's not necessarily their fault, but it does play a factor into how fast they can service your vehicle. Most times, you're expected to bring your car there, and leave it for a few days; not having any real knowledge of how long you'll be without your vehicle. It's just a reality we have to accept, and we should upon going to them, decide ahead of time whether or not we wanna leave the car with them, but it's still very annoying, and fortunately, not one that a customer is obligated to continue to deal with since other car shops have more mechanics on hand than these guys do. LACKADAISICAL VIBE I understand that doing this kind of thing (or ANY other job) every single day can get tiresome (no pun intended) and it could breed an appearance of a lackadaisical attitude towards the customer, but unfortunately this was personally one of my biggest issues with dealing with some of the individuals at both locations. I've been to them at least four times with four different vehicles, and every time I went, there was the same lackadaisical vibe regarding when they would look at the car and how soon they would fix it. The problem with this 'vibe' is that it also gave me the impression that they will not give you the kind of service that your car needs; leaving you with the fear of you possibly overpaying in the end if you're not educated on car repair. I would image that such a fear would be more prevalent for the women that go to them for service, but I'm speculating at this point. AS FOR ACTUAL SERVICE One of my first visits was with a car that allegedly had some brake issues. They gave me the same shpiel; "we can't look at it until a couple days. You can leave the car here, and we'll get back to you." Some time later, I get informed that the car required a fix that would cost more than the price we paid for it. So we ended up getting a new car. Shortly afterwards, we brought another car to them because this new car was vibrating while driving. We took the car in, got the shpiel; "we can't look at it until a couple days. You can leave the car here, and we'll get back to you." We left the car with them for a few days, we got it back, and thankfully the vibrations were gone.......but then the vibrations came back two days later. We again brought in another vehicle with its own unique issues. Again, we got the shpiel; "we can't look at it until a couple of days. You can leave the car here, and we'll get back to you." A day later I get a call from them telling us that they not only COULDN'T fix the car, but that they WOULDN'T even attempt to fix it because of the type of problem it had, and that they didn't wanna cause anymore damage to it in attempt to fix it. Turns out they the reason they couldn't fix it is because they didn't have access to particular parts that the car needed. So again, overall, my impression with this company has been extremely mediocre to say the least. If I ever return to do business with them, it'll only be because I'm forced to do so because I have no other options, personally I'm not interested in dealing with them anymore. I hope this review is helpful. Thank you. read more

Honest and friendly! Definitely my go to for car help. Even squeezes me in for emergency situations. Saved me multiple times. Thank you MR. TIRE in penfield. read more

1. Run over a bolt on Penfield Rd. 2. Go to Unnamed Tire Place where they tell me I'll need two new tires for $240, which doesn't include tax, labor costs, disposing of the old tires, etc. 3. Find out Unnamed Tire Place doesn't have my sized tires in stock so i'll have to come back tomorrow afternoon and drive around with the bolt stuck in there until then. 4. Go to Mr. Tire where they patch my existing tire in 20 minutes for a fraction of the other guy's cost! read more

Awesome customer service but both times I got it back the lug nuts were way over torqued to the point where I had an impact goin on it for 15 secs plus and still wouldn't give, them being over torqued caused my rotors to warp both times so no longer going here and I suggest you avoid it as well, coulda saved myself $400 in break stuff and a lot of headaches read more

It is amazing to me that a business can be staffed with such rude individuals. After having a couple of brief phone conversations with a Mr. Tire employee, I checked ratings on google. There were plenty of good reviews, but - if you read through everything that is available - you will find multiple reviews that mention one very rude employee in particular. It is because of that one rude individual that I opted not to schedule an appointment at Mr. Tire and have taken my business elsewhere. read more

I will never use this business again. This place is a typical female rip off business. I should have read reviews first. Went for NYS inspection and oil change. I had coupons, which I mentioned to manager. The total came to $135.00 with 3 coupons. The manager gave the 3rd, even though coupons state cannot be combined. The tint on my front windows was removed to the cost of $35 per window. They failed to mention it was per window, and by the way, my car has passed inspection for 3 years prior with the tint. Very unprofessional business. People eating lunch in front of customers, private phone calls in front of customers, yelling at customers on phone, will not return. read more

exceptional service Danny and Brian are honest people. took my car to many mechanics prior to fix my brakes and E brake. and they were putting the wrong w brake. brian and Danny figured out it was the wrong cable and adjusted my breaks car is brand new. this place has come a long way. read more

Went in for a oil change they noticed a piece on my suv was broke gave me great quote and was fixed in minute great workers very friendly i would recommend to everyone... #1 read more

The first few times I've come here, the service was quick and the staff was friendly. However, I came in today and was greeted by Damon, who was a bit condescending towards me when I asked a question about my tires. I let that slide. Then, a younger staff member came in with lunch for himself and Damon. Apparently the younger guy didn't buy the right lunch for him, so Damon goes on a tirade, SCREAMING at the younger employee (who I think was named Connor) telling him how he can't do anything right, how dare he put sour cream on his taco, etc. He proceeds to take a phone call and also screams at whoever is on the other line. He is perfectly friendly and nice to me and the other customer in the room, who also expressed her discomfort at this man's tirades, but as soon as he'd walk into the shop, he would scream at all the employees in there. As a young female, it made me extremely uncomfortable and honestly scared. I will not be returning here and I suggest you all do the same. read more

Highly recommend that nobody ever uses this location for their car issues, especially if the tall, gray haired "gentleman" is the one working the desk; he has horrible customer service skills, zero professionalism and does not even listen to what you say before he's jumping to conclusions and giving false information. From the minute I walked in, he was very abrasive, rude, and very unhelpful. I asked for a simple code read, he claimed the car needed to be left for the day to perform this, then continued to lecture me on common check engine codes for the make/model of a car I do not even drive... when I disagreed and explained a different location previously performed the check and explained the diagnostics to me within 10 minutes, he became even more upset than he already was, and told me to go to the Henrietta location then. After telling me that, he told me to take my business to Auto Zone if I didn't like the scenario he presented me with, which I absolutely did, because the people at Auto Zone clearly understand and know more about cars than this particular guy. I would rate this location 0 stars if I could all because of the "service" this particular guy offers. Overall, this was a horrendous experience considering all I needed done was a simple check engine light code read. read more

Mr. Tire's store manager in penfield, is friendly, nice and honest. They are well priced, and reasonable. They will tell you what you need. They know their stuff, and know what they are doing. I wont take my cars anywhere else.***And if you need anything for your car Mr. Tire is where you should go*** read more

Terrible terrible terrible service... had my car for a week when I called I got the same answer every time I called to see if my car was done the answer was I'm sorry we haven't got to your call because I had a guy quit well that happened 3 times this place is a joke read more

not the best. Used to be a nice guy at the front who was helpful and cared. New desk guy doesn't really care about good customer service. Just seems like they aren't willing to hustle. They always seem "too busy" to care to help. I brought my car to another shop , where all I paid for was an oil change, but they took the time to tell me my parking brake was slipping from my rear caliper. Just had my rear calipers replaced at mr. Tire. Bring it back here and they say they "don't get into the parking brakes when doing the brakes" I'm buying a tire from them today and yet they can't make time to even look at the parking brake. I'd have to bring it back. The other shop was more than willing to look at it and I'm sure they'd be more than willing to fix it. Butttt I freaking just paid $300 for new rear calipers/brakes so why won't mr tire take the time when they screwed it up? Hate this place I'll go back to the other shop, which is vesa's automotive. They are nice. read more

What stood out was feeling like I lost my trust in these guys at Mr. Tire in Penfield, NY. I felt like Kevin and the guy who was part of the oil change tried to take advantage of my situation. The oil change guy informed Kevin that my inspection was about to expire in one week. I saw them looking at me while talking and Kevin cringing in body language. He mentioned my breaks, but seemed not confident in what he was telling me which breaks were needed fixing. Well, I just got the backs ones completely done including rotors and pistons recently and the front ones done a year ago. Kevin started off asking me if I had noticed any break problems my answer no. My breaks are good to go for a long time. Kevin seemed like his body language showed me he was unsure and lying to me. His statements contridicted a few times for example like my car might not pass inspection then changed to it will not pass inspection making me feel like I needed my breaks changed, he told me my rotors have metal shavings and breaks are at a 4 and my breaks will cost $350-$400 I asked which is it referring to the cost a few times he finally said $350 which I saw he was hungry for green dollars. I knew right then this was trouble and my busness with me tire was probably going to end so I asked him to write this all down because I was going to console a family member. My gut and intuition was correct on holding and not get pressured into buying new break work and inspection with these guys. I went and got a 2nd opinion. I passed my inspection at another place with no problems in fact the 2nd opinion place told me my rotors and breaks are so good Mr. Tire lied to u and even if you needed breaks rotors AND calipers (the price of calipers not included at Mr. Tires $350-$400 price told to me) would be $225 NOT $400 I now will be going to the new place for all my car work including oil change and inspections from now and so will my friends and family whom I consoled with. That's what word of mouth does. I'm extremely disappointed with Mr. Tire especially the Penfield location read more

I used to be really happy with this store. The people who worked there were helpful and offered good advice. This past December my wife went in and got snow tires. They to,d her that they would put the new ones on in the spring when she was ready, but never gave back the old tires that were in good shape. My wife understood that they were going to hold on to them, but they don't do that. Now they want to "help us out" with a tire deal - 4 for the price of 3 at $317? No thanks - especially since that's not a deal. They've lost a long time customer read more

Customer service at the desk is unfriendly at best. Been at the shop a few times once for tires which was ok. When I returned for a simple oil change both times they found additional problems which they have the parts for. The work was done as promised and done well. read more

In the past 6-8 months I've gone here three times, for two oil changes, and one installation of tires bought elsewhere. At all times the guy at the front desk (I think his name is Pete (?)) has been super friendly and easy to deal with. Although all oil-change places of this nature tend to bias toward replacing oil more often than the manual calls for, and the reminder sticker on the windshield from Mr Tire does the same, no attempts have been made to up-sell me to something I didn't need, and I really do like bringing my cars here. I think they appreciate the business, and it shows. read more

This location is near me and they've become my go-to place to make sure that the tire pressure is good on my 6-wheeled RV. They always treat me as though I were spending mega bucks even though they'll never accept a penny from me. I think they are customer friendly and know their business. read more