These people don't speak English. They don't know their menu and they don't understand a word you're saying. It's absolutely crazy. You drive up to the speaker and the lady just keeps asking "How can I help you" even though you've already explained to her what you want. You can literally show them a picture of the item you want and they don't know what it is . Such a convenient location, but unfortunately, won't be back. read more

Nothing is more disturbing than an arrogant and cocky franchise owner chewing out his employee in the middle of the dining room. Staff was courteous but this guy was a complete cheeseball, calling the employee bro over and over, berating him in front of customers. Although the staff was friendly and attentive, I will never give this franchise and its machismo owner business again. Take a management class, bro. read more

Service was fast and efficient. The workers were friendly and quick in delivery. Well staffed!

The location is understaffed. It's a family running it. They ate rude. I've never had aanager yell at me when I disclosed that the app charged me twice for a drink. He tells me to go to my bank to get the issue resolved. Hey buddy it's your app and you customer service SUCKS. read more

There is just one woman working there and she seems overly busy and distracted. She couldn't find my mobile order at first and was confused about it, then finally got it for me, but left the muffin off. Since that was a few offer, I decided to not say anything, because she seemed dismissive, probably from being the only one working the drive through and the inside of the store. The other location is farther for me, but gets so much better reviews that I think I'll be going there next time. The Irish Cream iced coffee is tasty, though. read more

The MOST FRIENDLY Dunkin D's ever! They are just the best, I will always pick here over anywhere else for coffee and treats when nearby :) Plus their hash browns don't taste like the fry oil they fry them in like a lot of DD's do! THANK YOU GUYS! read more

Dunkin' - A gift when they found out I'm having twins! :) - Donuts Near Me - Annapolis, Maryland

Dunkin is my go to. Its iced coffee is soo good! The store is not always the cleanest but it's nothing you haven't seen before. Their donuts aren't always fresh either. I'll go and they'll taste a day old or so. I haven't tried much of their other menu items like the breakfast sandwich or breakfast burrito. My favorite things from Dunkin is definitely their munchkins. read more

Pretty consistent in their service. You are not going to get a "Starbucks or Chick-Fil-A" welcome when you walk in, but seriously are you there for customer service or the coffee? The drinks are always spot on even when the staff sometimes might be distracted. If you are looking to become friends with the staff, this is not your place. They work their bits off to get your order done quickly and accurate. read more

I don't know why they even try to do mobile orders. Every time I use the app to pre-order, I arrive to nothingness. So there I am having to place my order again, in person, and then they tell me to pay...but I've already paid with the app and now I'm showing them my phone receipt because they're acting like I'm trying to scam them out of a large hot tea. Today, I'm standing in the mobile pick up order line tealess while I watch people who did not pre order come and go. I'm so glad this gift card is now spent so I can stop coming here. read more

Very easy to place order by phone! Ordered several dozen donuts and they had them ready very early in the morning, would order from here again! read more

This is my favorite Dunkin' Donuts. They have the best staff!! Kamal and Vijay are super friendly, and you can always expect a smile and kind word with your service. I will drive out of my way for this location over other D&Ds. read more

I barely had a decent experience at any DD's from NY to Florida. Oh so many drive through wrong orders. Makes me shiver. This spot on the other hand was actually really great compared to any other DD experience I've ever had. Way way way better than any Starbucks. The folks working here are down to earth people and the sandwichs are pretty good too ya they are precooked and frozen, I know). I have been here 5 times with my wife and myself ate in twice, so far did not had a negative experience. read more

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Located on busy the West street in Annapolis. You will get the same order taker and cashier every morning and they are fast!

I go to this location occasionally when I feel tired on my way to work in downtown. And last week, Thursday, an old man in regular clothes asks me and my wife about our baby and if my wife wants to have another one. My wife is terrified to go and confront him. We won't be visiting this location again. read more

If I could give this place zero stars I would. They are the worst and I'm officially boycotting this place. I've gone multiple times and every time I leave upset. I have yet to have an easy time communicating with the staff, they never tell you how much you're getting charged and never get a receipt. I think only one time have I gotten what I've ordered. The most recent event, I wanted to try the new eggnog latte. They gave me a coffee with eggnog in it I think? I don't even know what The H they gave me. And I cant take it back because I didn't get a receipt! AVOID AT ALL COST! read more

My friend is coming to town and DD is a favorite spot. I decided to check out my local store. I came in here yesterday and there was no clean table. I pointed it out to the man at the counter and he sent a young man with one paper towel, a spray bottle and a could-give-a-crap attitude. I pointed out the streaks and blobs running down the pony wall and he ignored me. I'm back today and it is no better. I cleaned my own table and when a family with two kids got up and left no one cleaned their table or any others. I've been sitting, drinking my vanilla ice latte for 30 min and all the tables are still dirty. read more

Horrible! When pulling up to the drive through I was greeted with "Yes". I kindly placed my order and absolutely could not understand what the person was saying. Im pretty sure he repeated my order back to me but I couldn't understand him at all. Once I pulled up to the window he handed me my drink, took my card and gave it back, and immediately walked away. There was absolutely no thank you or even an offering if I wanted a receipt. I just guessed it was okay to leave and he wasn't going to come back. And to top it off the drink was insanely sweet and absolutely horrible! Not only did this exact incident happen once, but TWICE! This Dunkin Donuts is not worth your money or time. read more

This donut place is mostly stuff made when the staff feels like it. Been here several times in the morning and they say not available. Is it? Is it..., or are you all just being lazy in the morning. Literally all you need to do is put it in a microwave. read more

Zero rating! But I had to give a star to post. Worst ever. I ordered a bacon , egg and cheese... the roll was so hard and the bacon wasn't even cooked. The guy was rude when I ordered a biscuit, he said we ha ent had them I. 4 years!! read more

Great Customer service! We ordered via the drive thru and when we got to the window I also asked for a cup of water. It was an extremely hot day. The owner told gave us a cold bottled water instead and told us to stay safe! Said he doesn't drink tap and doesn't expect us to either. Great unexpected bonus. We offered to pay but he refused. Very friendly. And the vanilla cold brew was delicious too! read more

They need to hire someone who speaks English. They got my order wrong. They gave me the wrong order. They charged me for something I didn't order. They didn't give me a coffee I ordered. Unprofessional. read more

How do I delete my star? I give none!! My dad had surgery two days before Christmas, I normally frequent the Edgewater DD but wanted to get a special treat to take on my hospital visit. I ordered his usual "triple shot of espresso" and the Oreo ice cream sundae (?), when I pulled up the gentleman asked me if I had ordered the same thing the day before...I assumed my sister may have done the same on her visit to my dad and possibly surprised him with the usual "triple shot of espresso". But when I explained it must have seen my sister.... he accused me of ordering the and not paying!!!! (I read the whole situation wrong- thought he was being friendly and had us mixed up as we look alike.). Sheesh I was totally wrong & shocked!!! I told him she would never do that...he really didn't believe me and wasn't going to serve me!!! *rolls eyes* Come to find out it was not even the espresso he was referring to but it was the Oreo ice cream sundae!! I was slightly embarrassed so I felt the need to call my sister and verify (already knew she would never do that) needless to say....that's the last time they will get my business. read more

It says open, but it is open for drive-thru only, staff is very unfriendly. Management should adress that quite seriously

I love Dunkin Donuts. More than Starbucks. But THIS location sucks. The staff is always horribly rude. (Well except once when I was heading to work at 5am and the guy in the drive thru was leering and flirting with me...) The coffee tastes like shit. I asked for an iced coffee BLACK on more than one occasion and the coffee came out so loaded with cream that it's nearly white. It tastes like you're drinking a glass of watery milk, not coffee. If you're lucky enough to get your coffee made right, the coffee is horribly bitter. Their donuts are no better. I've frequently received the wrong order in the drive thru. The donuts are usually puny and taste like yesterday's leftovers. The last time I was inside, there were flies buzzing all over the donuts. No thanks. I don't know why I expect it to get better if I keep going back, its clearly not. If you want a good coffee experience, hit the DD on Kent Island. Now that's a great place. read more

I don't like leaving bad reviews and to be honest my overall experiences aren't in the ball park of 1 star, more like 2. I rated it 2 stars because this particular DD's has had some customer service issues for a while now. It's hot and cold with the friendliness of the staff. The other day I went in and got some coffee and the young kid behind the counter seemed almost annoyed that I came in. Like I was bothering him. I got no smile, no have a nice day or anything like that. Instead I got just a cold stare and "here's your coffee, now leave". Just to be clear, I'm not one of those overly sensitive types that gets his feelings hurt easy...but come on DD's, you can do better then this. I love DD's so please understand my feedback is only to help the owner and this business. read more

Dunkin' - Donuts Near Me - Annapolis, Maryland

Stopped at this location's drive through as it's a Baskin Robin's combo location. I ordered a milk shake... WOST MILKSHAKE EVER. It was extremely watery due to excessive amounts of milk... I was in a hurry and didn't have time to go back to make them fix it. Needless to say, I probably won't go back to this location again if they can't make a simple milkshake. The guy should have know better than to give me sick a poorly made shake that pours like milk. I'm extremely dissatisfied with this. DO BETTER. read more

This is the worst DD. The rudeness and impatience of the staff is unlike any other place ive been to. The prices always seem to change as well, notice how much you coffee costs one time vs another... shady? = yes. After pulling through the drive thru, i was asked "can I help you" 5 times after i told them i needed a minute to look at the menu. when asked the sixth time consecutively I told him i needed a minute then he said "its easier if you dont talk over me", what is that supposed to mean asshole? Then someone else got on and started saying the same thing, "can I help you, can I help you, can I help you, can I help you, hello, hello." all while I was trying to place my order. The food sucks, coffee is watery, staff is rude, impatient and can take direction no better than my 3 year old. The location of this place deserves way better management. I wont be returning. the one on riva road is way better. read more

Employees are very courteous and the coffee is great. It has ample seating and they have special doors which give an open feeling. Food is just OK. The location would be more competitive if it had a Baskin-Robbins but it lacks the space. read more

Every time I go to this DD the people who work here are rude. I don't know if this is a family owned DD or the fact that these people are foreign, but oh my goodness. You get to the window and they never tell you what you owe (yes I know it's posted) but still. Then they take your card, just about throw your coffee and food at you, give your card back and never say a word. This is the 4th time this has happened to me. The guy in drive-thru talks so fast you can't even really understand him when he repeats your order. Today is the last day I patronize this place. You can take my money but you can't be customer friendly? You can keep your goods. I'll go somewhere else read more

The service was not very good, however, they were very busy. I was also very disappointed by the donut holes "munchkins" we bought, it was 9:30am and they shouldn't have been as dry as they were. They were also not very well glazed, some were just plain. My breakfast sandwich was good but my wife's was partially burnt but still edible. Not the best experience but it was my first at this location. I'll give it another run and update. Everyone is dealing with the COVID changes and most places deserve a second chance. read more

Literally the worst Dunkin I've ever been to. I've never written a yelp review before but this was too frustrating to ignore. I sat for 18 min in the drive thru with no issue at all because it was 8:30am and of course they are busy. I placed my order for a cold brew and when I recieved it, it was clearly almost white from the cream and when I tasted it, it had no coffee flavor at all so I asked if I could just get some cold brew added really quick. The guy at the drive through said NO at first and then a nicer man said he would do it and the rude man said THERE IS A LINE AROUND THE STORE as if I did not know this or sit it in waiting for my turn. If I am paying for something, I would appreciate even the smallest level of customer service and not being yelled at for asking for something to taste the way it SHOULD. That being said, there will be at least one less car to worry about from now on. read more

I would give them zero stars. Just had the most bizarre experience when my cards fell out of my wallet in the drive thru. There was no one behind me so I started putting them back in my wallet when the man started screaming and banging on the drive thru windowsill. I asked him what was wrong and he yells "MY SPEED!" pointing to a monitor. Completely ridiculous and useless reason to rush someone. When I didn't move he got another employee to come out and yell at me.... Needless to say I am never returning. read more

I have gone through the drive thru at this location twice in the past 6 months. Both times the employees have said rude and downright bizarre things to me. No idea why. They need to hire better staff. I won't be returning. read more

This is the worst Dunkin ever. Every time I go here (usually drive thru) they are so rude!! They also often mess up my order. Usually go here in evening when it isn't busy. Never again. I'll hit up the Dunkin' on Riva Rd. Those people are way nicer and respectful and don't mess up my order. This dunkin' should close its doors. i wish i could rate it negative stars. read more

I've been here a few times, usually through drive through and the employees are always rude, the first few times they didn't make my drink right and acted as I was the one who said it wrong. Today they didn't even speak to me at the window when I pulled up the took the money out of my hand gave me my coffee, then my change, and shut the window. If there was another drive through location I would never return to this store, so I will only go when there is no other choice. I you like attitude with your morning coffee by all means go, but you've been warned. read more

The staff is always very rude and very short with me. I have been 6 times and every single time I have returned hoping they finally get my coffee right and each time it tastes horrible- watered down and discolored. After many dissapointments I will not be returning. read more

A great Dunkin Donuts. Always fast and courteous at the Drive Through. Awesome coffee.

Worst DD ever!!! The staff is so rude, I can even explain how I feel about this place, is a shame because is on my way to work and has a drive trough, but the service is awful and seems like there is not management, plus you get your order wrongs 90% of the time! Once I got yelled and charged for something that I didn't even order! read more

They should delete donuts from their name, because they seem to always be out of donuts, or have just a few of the unpopular flavors. And the coffee is weak and they don't make fresh pots after it's been sitting. The Dunkin on Fairfax Rd used to be better but not anymore. (same owners?) Drive to Edgewater or the one on West St. (across from Ram's Head). read more

I went through the drive thru and the guy taking my order literally it felt like he was rushing me. Talking so rudely, he made me not even want to order anything else after the first thing i said. Shit customer service read more