Ordered an ice cream cake a week in advance for my son's birthday. I show up to pick it up, and they have no record of my order, despite my copy of the email confirmation. They offered a cake that was already made, but it's not the customized cake I paid extra for. Next time, I'll go to HEB or Costco. read more

WOW the donuts look like someone penny pinched every penny from the donut. The topping/glaze is like a tiny dollop on top, and the Boston creme had almost no filling, and the donuts themselves are tiny compared to the price. I went here only bc their drive thru is convenient. But I would rather eat store-bought donuts in my pantry than this trash. read more

Just read all the other reviews. I'm so annoyed with how they handled my order I don't even feel like writing the details here but it is in line with all the other one star reviews. Oh, and my bagel was disgustingly stale. This place is so poorly run by the employees that work there. Such a shame since I am a big fan of Dunkin' Donuts from growing up on the East Coast. Dunkin, I hope you read these reviews and either re-train your employees or replace them. read more

I come to this DD location quite often... about 2-3 times a week. It's on my way to work and close enough to home on the weekends. I hardly have any issues here. Had some issues when they first opened.... but we need to cut them some slack. They are a new location and we can't expect them to have it right on the first try. I think they've listened to the reviews... bad service. No donuts. Wrong coffee orders... they're getting much better. Donuts are readily available. Employees are kind. And coffee is good! They're trying! I visit during early hours, lunch time and after work and 99% of the time, they have what I want and they get my order right. I also appreciate that they now offer mobile ordering for this location. That makes a huge difference for me! Keep it up Dunkin!!! read more

Poorly managed and a complete disgrace to the Dunkin name. I grew up in the northeast US where DD means something... quality, good food done right. I have visited this local DD about half a dozen times. Every time they have either been out of something like Sesame Bagels or Boston Cremes, for starters. Also, they have made numerous mistakes on my order: wrong type of cream cheese, wrong bagel type, wrong drink order, wrong donuts in the box, to name a few... This place's manager's name is James. I know this because the man messed up my order 4 times in a row. After getting frustrated with him over it, I got to speak to the GM. It was a more pleasant experience and he fixed my order but customers are not the #1 priority over the manager's ego I'm afraid. I will not be returning to this DD despite it's convenient location and will go to others in the area that can get my order correct and offer excellent customer service. read more

My wife wanted donuts so we loaded up the family and went. We arrive around 30 minutes before closing. I ask for a dozen donuts and get told they didn't have anymore donuts for the night. We ordered a couple of drinks. When We get to the window I saw racks of donuts. I don't know where the disconnect is but that is unacceptable. I'll be getting my donuts from somewhere else. Thanks. read more

The ice coffee is basically sugar water. Employees are friendly though. They used to have nitro, which was great, now I guess back sugar water read more

I am not sure what is going on with this location. However this is my third trip pretty much in a row and they have no old fashion glazed. Apparently it is their best-selling donut yet the most least supplied. You would think that they would be more prepared and have it together. This is a very new location they really need to get it together maybe new management? New bakers? Something, needs to happen. When they improve my score will improve. read more

Dunkin' - Every 31st 1.50 scoops! - Donuts Near Me - Austin, Texas

I really want to love Dunkin but I cant because the service they provide. although the coffee & food is better then their competitor and way better priced Dunkin does not provide the same level of friendly service. Since this is the only location near me this is my only experience. This location is the worse the manager here has a horrible attitude shes always unhappy & they are ALWAYS short staffed. which maybe due to poor leadership. One day they locked all the doors and had a drive theu line for over an hour wait & didnt allow the team to remake drinks we ordered an hour ago! This location needs some real revamping & a better team. I have to now keep going to the competitors its closer and the service is A1. No matter how short staffed or out of items they are. read more

The employees here on my experience were nice, I was greeted after walking in and asked what they could get started for me. I was just there for half a dozen donuts and asked for them to just fill the box with whatever. Donuts were good and price was reasonable in today's times. Probably won't be back too soon as I don't eat donuts that often, but I wanted to try it out. read more

Had a great experience multiple times during my visit at this location. Brandee, one of the managers was awesome, and already remembered my order. She was so helpful and friendly. Our orders were made right, tasted great, and charged correctly every single time. Fairly quick service as well. Sometimes the drive thru can be iffy, but very happy to see this newer location open! read more

Attention Manager, please educate your staff on how to prepare an order for pint of ice cream. They don't seem to understand that a pint is a fixed volume end it should weigh 8 ounces... It has nothing to do with how many scoops when I ordered a paint the lady at the window gave me something like 2 1/2 scoops or so which was very very shy of being a pint that I am paying for... Please educate your staff on weights and measurements read more

First time stopping here- we were in a bit of a line, but they moved through the orders quickly, Daijai was at the window and was personable, efficient and helpful- we got milkshakes and they were delicious. Overall great experience! read more

I have been here twice, the staff isn't busy but still I get waved past the drive through to wait outside the front for my order. Even though no one is behind me. Looking inside the staff all have headsets in walking around in the lobby, laughing and carrying on. At least if someone had a broom or mop in there hand I would have some respect for there integrity. My food both times tasted like purely frozen processed food. They were very hot, but you can't burn off nasty. This is supposed to be a Duncan Donuts/Baskin Robins, but the drive through only has drinks and breakfast sandwiches. I would say they need to stick to the donuts, leave the heavier breakfast foods to McDonalds next door and the coffee to Starbucks two doors down. read more

OK this will be the last time I'm drinking DD Is terrible most of their drinks or water down or You taste mostly artificial flavoring. I usually don't like to post bad reviews but it's starting to get really bad not just this location but many of thier location. Is there a lack in training your employees to make good coffee? read more

Update:Kayla is gone I guess and now it's....well it's not the worst Dunkin, but like every other Austin Dunkin you'd better not expect consistency with your orders. read more

Upset, tommrrow is my dads birthday and he is a diabetic and wanted the no sugar added caramel turtle ice cream. I even called and asked what flavors were in the case. A guy who works there told me that he had it. We drove in from Manor and get there and ita not in the case. They just lost a sale. Maybe they should do their jobs fully and not half ass. read more

Great Donuts! There is a variety of flavors to choose from. One thing about this location is that it's difficult to really see all the donuts because of what is placed on the counter space. read more

Well, I had such high hopes since my last visit but I see this location has gone back to it ways. I visited in the afternoon and there was no customers inside and saw 2 cars in the drive thru. There were 4 employees working and it took 2 mins for one to even acknowledge me and my hubby. Only one was cooking & 3 tending drive thru orders? I finally got two doughnuts to go only to realize once we got home that they tasted like they were AT LEAST a day old. Not fresh at all! They need to close this location and let someone else who cares about their work and quality of service have the spot. Maybe someone who can keep fresh doughnuts. read more

I know Dunkies and this isn't even close. The bagels are hard, burnt, they taste old and inedible. I would recommend going somewhere else.

I don't normally do this! BUT I decided to go with Dunkin Donuts as my donuts for my pregnancy announcement and I'm already regretting it!!!! Ordered 3 dozens one glazed, one chocolate glazed and one assorted. I should have checked them before leaving that was my mistake! First and last time going through drive thru! I'll be leaving them in the car I'm already running late or I would have went and got my money back read more

Dunkin' - Donuts Near Me - Austin, Texas

Not sure who works the morning shift specially but they are always messing up my order. It's been 3 times already this week. Ridiculous. And if they don't mess up the order the drive thru isn't working. I only stop there because my 2 yr old likes the wake up wraps but if it wasn't for that I'd go somewhere else. read more

Not the DD's I remember. Haven't been to one in years & probably won't ever go again. Glazed donuts were dry & too chewy or doughie. Wonder if they have changed the recipe. read more

no atienden bien a las personas y uno pide algo y no nos dan lo q les pedimos trabajan re mal y aparte se empiezan a reír muy mala la forma de tratar a los clientes read more

Literally every time I'm here they're out of half the stuff they need. Staff is kind of rude but probably because they always seem overwhelmed. Still out of everything like chocolate chip cookie dough ice cream, ice cream cones, and chocolate donuts...plus the donuts I got were stale as hell! read more

If you're looking for below bare minimum customer service, and child employees who are only there for a paycheck, this is the place for you!! I should have known that since they just opened, their ducks and donuts would not be in a row. Yet I still went and spent 20 minutes in the drive thru, ignored and annoyed. read more

The coffee tasted terrible. The donuts were dry. They told me I couldn't add an item at the window. I needed to get back in line or come inside. I drove around got back in line for the item. I'm told they have been sold out of the item. Don't waste your time or money with Dunkin Donuts. There are much better options that I'm sure will have much better service. read more

The staff tried to be helpful...they were very nice, but know what filling was in some of their filled donuts. I got a mixed dozen, including 2 Apple Fritters. The only problem is there were no apple pieces in them and no apple flavor! They were dough, cinnamon, and a very light glaze on top. They really weren't really even sweet. 7-11 (which I usually do not recommend for anything other than their gasoline) has better Apple Fritters! I am really disappointed in this Dunkin, and I can't recommend it at all. read more

Wrost customer service!! The young lady cut me off right in the middle of my order she did not answer when i requested to add another item. At the window i was not allowed to add it either. No thank you or an apology. Nothing!! read more

I come in the morning before 7. The staff is awesome and so friendly. They have a great stocked selection and are very patient.

Awful customer service. I miss my Dunkin Donuts back home where you are always greeted with a smile and the crew serving coffee is happy to help. The employees at this location must hate their jobs, because they act annoyed when asked questions and rarely get my order correct. Super disappointing. read more

My favorite dunkin to grab breakfast before work. Great customer service and the drive thru is very fast . I would recommend this location.

Great location but every single time I got thru the drive through I sit in line over 10minutes.Staff has no idea what they are doing.its ridiculous read more

Always get my iced coffee/latte orders wrong. I clearly just ordered a iced latte and got an iced coffee. Never tastes right when I get it regardless. The round rock location is much so much better. Mobile ordering never works. read more

my bagel taste like plastic and i swear every dunkin in a 50 mile radius also had bagels/bagel bites that taste like plastic.

This dunkin is ran by complete fools they are extremely slow they are rude they mess up your oder just ridiculous avoid at all costs

Service was ok it's a Dunkin' Donuts and baskin Robbins! Genius idea! I had forgotten this was just built down rd from me. I love Dunkin' Donuts. Although not much selection on donuts in afternoon, the two guys there and the lady were working their butts off. read more

Donuts are not made fresh every day. I waited for 15 minutes for a stale donut and a toasted bagel. Stood at the counter for 15 minutes while staff stood around not doing anything. Seriously, 15 minutes. read more

I actually had placed an online order and I was just there to pick up when I walked in the girl said the lobby is closed I thought I'm just here for online pick up she asked me the name I told her the name she said we don't have it I said OK well I just ordered it about 20 minutes ago but we don't have it don't get your receipt and show me proof that you ordered it OK so I went and I got my receipt and I showed it to her well I can't help you we don't have that order I said OK well that's fine can I speak with a manager and she got the manager for me and came back and told me I told you we don't have it and the manager told her it's OK I got it and the girl was back there throwing things obviously angry but the manager told me that they did not have my order but since I do have my receipt and I already paid for it they were go ahead and make my order for me OK that's fine thank you I appreciate that well the girl that had initially told me they don't have my order was back there slamming things giving me evil eyes you know and just slamming her hands on her legs raising her hands up in the air mumbling under her breath very very unprofessional I will not go back there were maybe five people in there working there was no reason for that young lady to take her frustrations outOh me all I wanted was my order and her huffing and puffing and slamming things around raising her hands in the air mumbling under her breath giving me dirty looks made me very uncomfortable and I'm not really even sure if I'm going to drink these drinks because I don't know if she did something to them I will never go back read more

I wouldn't put a star on this review if possible.This place is so unprofessional.Ive been there a few times they never get my drink correct they're rude and they don't know what light ice is .I went to get a machiatto during the 99 cent sale they had going on I wasn't aware that wasn't included in the sale.Once I got to the drive thru window she charged me 3 something when she gave me the recipient.I told her about the sale the manager said it wasn't included I told her I didn't want it and the manager snatched the drink got my card .she opened the window gave me my card and shut the window she gave me no receipt back with the refund.5 days later and no money back for the drink .For a place that just opened they're full of crap. read more