Box o Joe is super convenient and serves at least 10. The coffee is great and exactly what you expect from DD. Smooth, not acidic and no burnt aftertaste. I like that they have avocado toast which is a great alternative to a donut. And of course, they have donuts, often cleverly decorated for various holidays or special events. read more

The drive through employee not knowing what an ICED MATCHA Green Tea Latte is today was hilarious. We ordered two large ones, and they answered "we don't have that". We tried again saying only "iced matcha latte", still nothing, not because they're out, but because they "don't make those". Yes, yes you do. It's a menu item and I can see it on the board... read more

Dunkin' - A matcha latte - Donuts Near Me - Cary, North Carolina

I like to order thru the app because it is so much more simpler and I don't forget what I want. So every time I order here, my beverage is done, not a lot of wait time, my drink is like how I want it, and I don't have to get out of my vehicle with my kids. Last time I came here, I got the bagel bites and they were good. Temp was spot on! This is one of DD preferred spot. read more

Today, 6/30 I placed a mobile order. The two young men working there seemed completely out of it. They were slow and just seemingly uncaring to actually be working. The bacon was barely cooked, I could not eat it, and couldn't run back in because I was also working, so could not turn around and go back in. Pretty disgusted, was a waste of my money. read more

$3 flavorful avocado toast! Stopped by Dunkin and wasn't sure what to order since the items I used to order have been discontinued. I saw the avocado toast image on their window and decided to give it a try. I'm glad I did since the flavor was delicious and it was surprisingly filling. I also ordered a chocolate frosted sprinkles donut. The size and flavor were good, I was just hoping for more sprinkles! Pros: - convenient location - friendly employees. Thanks Ransome S. for the great service! - employees wearing masks - easy to read menu - reasonable portions and prices Cons: - one missing item from order - the donuts need more sprinkles! read more

Dunkin' - Chocolate frosted donut - Donuts Near Me - Cary, North Carolina

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Placed a mobile order for pick-up 15 minutes in advance on a Saturday morning in late November. The lone person on duty had not yet touched my order, and was unable to find or identify a "cruller", telling me they were out of them (there were half a tray's worth right there). The donuts looked man-handled and abused with the sugared donuts already getting that wet look that they do after being out for too long. One jelly donut was a "jelly donut" in name only. Reading back in the ratings this location has a long history of poor performance... yet oddly at 2 stars remains one of the best rated Dunkins in the Triangle. read more

Slow service & Rude Employees, Ignorance at its finest. I'm glad they hired both of them to stand around and not take orders. If America Ran on Dunkin' we'd all be out of gas read more

Dunkin' - The employees - Donuts Near Me - Cary, North Carolina

order online, drink was halfway filled, donut was missing. EVERY time i order online this happens. it's like they enjoy ripping people off for online orders. pathetic. won't be giving my business again read more

here at 6 AM on Sunday morning and the doors are closed. I thought Duncan was open at 5 AM. Poured their hours online.

Young guy, scruffy with dirty shirt took my husband's and my order while wiping his nose with his hand/fingers the entire time. He then took our cash, made change with money, continued to rub his nose and then proceeded to grab the inside of our cups to make our coffee and was touching food items. No understanding of hygiene in the least! Disgusting. I quietly mentioned it to a woman working, her excuse was that "he's new". I couldn't care less if he was new or been there 20 years, basic hand hygiene when handling money, food and drinks and wiping your nose should be understood and practiced when in food service. Gross. read more

Donuts are always stale. Always. I kept thinking it was door dash or the time of day but truly at open its stale. Maybe they don't make them at this location? They always taste like day old grocery store donuts. It's so confusing bc I thought all Dunkin's made their donuts but these may be delivered and that's why they are always stale? read more

For my past 2 orders, they gave me all the wrong donuts. I went in to get the correct donuts and all they had was blueberry and maybe one other choice. I did keep the disgusting ones they gave me in my order (because it was a Door Dash order). Husband threw his donut out after one bite, said it was stale. Will never waste my money at this location again. read more

The Dunkin Donuts in this part of the country are HORRID. I pulled up here to the drive through, waited a few minutes and that line wasn't moving. I went in to order and that was also at a stand still, so I walked out to leave. I came back to my car and noticed the drive through line had moved so I decided to try my luck in there again since I had driven ten minutes out of my way to pick up a coffee. Luckily the drive through line finally moved along and I received my coffee quickly. The Dunkin in Apex is just as horrid and slow! Getting a cup of coffee out is a once a week treat for me, but it's such a stress fest here. I'll just stick to brewing my k cups at home and save $! Please train your employees to efficiently move lines along! It should be simple and easy to pick up a hot coffee! read more

I wish I could give negative stars! Usually my husband picks up the order...Now I get to see for myself why this place is so lowly rated! It's never great, especially the customer service, but this was the absolute worse it ever been. (9.25.22 - 11am) I place a pretty large $40 mobile/app order (prepaid). 50 munchkins, dozen donuts, coffee roll, 2 Apple fritters and a few hash browns. Get there less than 10 minutes later. They tell me they never got the order but they'll work on it (they took a picture of the order on my phone, which also showed the order was paid). An HOUR later they tell me they are OUT OF pretty much EVERYTHING. They also inform me they have ZERO donuts, NO coffee roll, NO apple fritters! How is a donut shop OUT OF DONUTS???? They tell me they can refund what they don't have which was half my order (they only had the munchkins, but not all the flavors). They do absolutely NOTHING to make to make it right. No offer of a gift card, a coffee or even an extra few munchkins. Absolutely no effort to make this right! Out of everything and having me wait an hour. I made my order at 11:07 and I walked out of the store at 12pm! They made zero effort to make this right. Absolutely nothing!!! Barely an apology. "We can't control the app". You can control keeping me waiting an hour. You can control on a Sunday morning being slap out of donuts. You can control taking other orders while making me wait. You can control a modicum of customer service. When they hand my daughter our munchkins she said thank you and the girl replied "ya". I know a lot of young people aren't taught manners any longer. But how about the store teach customer service! When the guest says, "thank you," you might want to say "you're welcome". read more

I'm not sure what to say about them. First off they close at 3 or 4 pm. You never really know as it can be in the bright afternoon and the store will be closed. Only got one thing from there and it was a chocolate doughnut that was hard. read more

It's Dunkin, so my heart gives it a 5 star, but my head gives it a 2, so they can meet in the middle and agree on a 3. The constant turnover in staff leads to a lot of new faces and a constant learning curve, Dunkaccinos are often mistaken for cappuccinos, but I blame the fact the drive thru microphone faces the street. The coffee itself is great, and they have been remembering to make Cold Brew, whereas there was a while about a year ago or so they kept forgetting to brew it the night before. The staff that has survived the constant turnover are wonderful, and engaging with their customers. I appreciate this location and hope the team can continue to grow and improve. read more

Being from NH I was sooo excited to find a DD near my work. 1st order was this morning. Egg white veggie bites. Surprisingly very good, wish I could say the same for the other 2 items. My Chia latte was not only cold there was no flavor. It was like drinking warmed milk. The roasted tomato & hummus toast, well just not good if it comes without . read more

While ordering at the drive thru everything seemed fine, but when I asked to change my order the worker said she would at the next window. They made my drink with sweet tea instead of iced coffee. It seemed intentional. I don't know if she was annoyed at me asking to change my order, but no matter what I was very disappointed and will not be returning. read more

Good place if all you want is doughnuts. They often make the wrong drink, even when ordering one of their signature drinks. The managers are always very apologetic but the service hasn't improved. read more

I will NEVER eat there again. Let's talk about the coffee that was luke warm, watered down and tasted awful. The French cruller was undercooked and doughy. Dunkin donut is KNOWN for its coffee. If you can't get that correct you should just close your doors. Avid coffee drinkers like myself have no room for subpar coffee. I took one sip and threw out the entire cup. Ughhhh read more

Don't bother. This location is closest to us so we've been here a few times. Donuts are stale and drinks are wrong. My husband was working across the street and made the mistake of going today. Not only did my matcha drink not taste as it should, the cup was only half filled! Staff is nice but can't seem to get it right. Never again! read more

Every time I've ordered a bagel with cream cheese they have given me an amount of cream cheese that's not even sufficient for one half of the bagel, much less both. Knowing that, last time I asked for EXTRA cream cheese and that must have been difficult to comprehend because I got an amount of cream cheese that was less than one of those single servings in the little gray plastic container that you get at a hotel breakfast. They stick both pieces together too, so it's basically like you're just eating a bread sandwich. I also ordered a coffee with 4 cream and 4 sugar, and it did not possibly have more than two of each. This is a company who does nearly a billion dollars of revenue per year and is publicly traded. Are stockholders upset and wanting the company to cut costs, and proposing they cut back on cream cheese, cream and sugar distribution as a means to do so? Otherwise, I can't understand it. If I go back it will be only because of the convenience of the location, but I will be sure to clarify to the person taking my order what the word "extra" means. read more

Being from the northeast, have always loved Dunkin Donuts. It was the coffee/donut shop I grew up with. But the biggest problem with this location and DD in general is consistency. The coffee tastes different at each location and the employees are quick to mess up your order and forget things or put in the wrong allocation of sugar/creams that you want. This location is no different. Plus, they make slight modifications to your order without telling/alerting you. This morning, we ordered an old-fashioned donut, but I assume since they were out or didn't bake those, they gave me a glazed donut without explanation. Why not communicate they are out of an old fashioned and see if I wanted a different donut? In general, service is slow and accuracy is a disaster. I have ordered a hot chocolate or dunkaccino on multiple occasions where all I got was a cup of hot water with no flavor. DD needs to step up their game, as the nostalgic merit is starting to wear thin. read more

I ordered a pink velvet macchiato cause I was feelin the season of pink. BUT GOD FORBID I HAVE COFFEE. THEY LEFT OUT THE ESPRESSO AND GAVE ME PINK MILK! So if you want milk that's pink I suggest you venture over there. read more

Dunkin' - two cups of drink in a car - Donuts Near Me - Cary, North Carolina

My last visit to this place. They're always slow and today was no different. One woman waiting for her order never got her green tea. Numerous kids just standing around while one person makes breakfast sandwiches. HALF the donut trays were empty by 10AM. And if I'd noticed the B rating (89), I'd never have ordered. read more

My son lives in a group home down the street from the Kildaire Farms Dunkin Donuts. We visit every Saturday to pick up a dozen donuts for the children and the staff. We have been there almost every Saturday for the past three years. We have seen the slow decline over the years. Two weeks ago we ordered a dozen donuts and they didn't have a box, once again to hold the dozen donuts. The girl who served us tried talking on the headset, to us and to another employee all at the same time. She then had very long hair and it kept touching the box she was holding. She then charged us the wrong amount, as we order the exact same thing each week, we knew it was incorrect. A young man came over to the register and fixed the register to show the correct amount. I then asked to speak to the manager. He told me he was the manager. He then said, "What's the problem?" I explained to him about our weekly visits and how we had seen the decline in the amount of donuts as well as the quality. I also explained how there were never any boxes to fit a dozen donuts. His answer to me was they were slammed this morning. When I got home I wrote about my visit on the website listed on the receipt. I did get an email saying someone would be calling me within four days. Guess what! It's been over a week later and no call or email for that matter. This weekend we visited my son and did not stop by the Dunkin Donuts. Instead we stopped at the Krispy Creme. Everyone had their hair tucked under a cap. There was a good selection of donuts and they even had a box for a dozen. The young lady talked to me only and not to several people. Such a pleasurable experience. The Dunkin Donuts we visited for three years every Saturday has been replaced. read more

Such a poor representation of a great brand. EVERY time I have been there, they are out of essentials. ie: donut holes, glazed, plain bagels, flavored coffee, sausage, etc... The employees are definitely not equipped or trained to handle the adversity either. Hopefully someone with the ability to change it notices. A brand and a good location can hold them up for only so long before an entrepreneur with enough cash drops in competition right next door and runs 'em out of town! I won't return until I read enough positive reviews on how things have changed from Yelpers I trust read more

Our coffee spot was closed for the holiday, so we decided to give Dunkin another try...at a new location. The Dunkin Donuts we tried in Raleigh left us rather disappointed, but here, the staff seemed professional and polite and the menu items were as expected. It honestly isn't anything to write home about, but it was nice to be able to drive-thru and get something quickly for a pick-me-up! I'm not sure what exactly happened with our donut order, but it was not what we expected! It's quite clear that you need to know exactly what the item is called or you may be surprised with what you get. We wanted a regular looking donut with chocolate glaze, ordered a chocolate glazed donut and ended up with something resembling chocolate cake with regular icing on top! So...just be sure to check the menu and order exactly what you want....or be ready to try something new! ;) Overall, the donuts are a step above a supermarket donut imo...but you don't even need to get out of your car to obtain it ('Merica!). When I really crave a donut, this spot makes for an easy fix. The coffee...even after a few more attempts, it's still not great. We're left somewhat perplexed as so many people we know have raved about their coffee. Not sure if we're just ordering the wrong thing, or if we just don't have the same preferences as the people who love it... it'd be nice to have an amazing drive-thru coffee nearby again though. That's something we miss from the Seattle area for sure! read more

I live across the road from this location. The front line staff are friendly but this place is run so inefficiently that it takes forever to get orders. Most recent experience was that only half of my call in order was prepared (hot items). After requesting the addditonal items i waited another 5-7 minutes and then had to remind them about the order. By the time i got home, the hot items were cold. Every time i go here there is a similar issue. The manager needs to be replaced with someone that can organize the team the right way. There are plenty of friendly people working but zero coordination. I recommend finding a different Duncan since there plenty of options read more

I'm giving the Dunkin' Donuts located at 3511 Kildaire Farm Rd & Ten Ten Rd, Cary, NC 27518 a 3 star review because I just suffered the one of the worst customer experiences I've had in a long time. I prefer not to go into too much detail, other than to say that I was sorely disappointed because in the past, I've had nothing but very good experiences there. The difference I think is that other times I've been there have been early in the morning where a very eager-to-please staff is in place. However today I happened to catch a later crew who apparently was in the middle of a 1pm shift change, where from what I could overhear, was in a bit of disarray as someone or ones hadn't shown up as schedule. The only person who knew what they were doing was the woman working the drive-thru window. She was all hustle. Will I go back? In the early mornings yes. Meanwhile, I got what I wanted -- whole coffee beans on sale -- at the DD on 800 Perry Road Apex, NC 27502 -- where the staff there was friendly, helpful and cheerful. UPDATE: After making the management aware of this issue online, I did get a call from the store manager. She was very apologetic, and insured me that the 'shift lead' would be better trained. Still, I don't know if I'll go back for beans as I found said seeds purchased that day were not the same quality of beans I had obtained from Dunkin' Donuts in the past. In fact, to use them up, I've been grinding them up in small quantities w/other higher quality beans -- they're that tepid in their taste and texture. read more

This is the worst Duncan I had ever seen in my entire life and I am old!!!! I work for UPS in I come in daily and daily the price changes for a medium iced mocha latte with an extra shot of espresso. Sometimes down the $3 range sometimes in the $4 range. I went in today and it was $5.50!!! AND This Dunkin should be torn down! read more

Management needs to get a handle on this location. I've ordered coffee here 10 times and 7 have been wrong. Including a steaming cup of plain hot water I was given once instead of tea. Today I went inside thinking at least if they mess up I can tell them to fix it and stood at the register for 10 minutes without even a greeting. When I asked if I was going to be helped they told me, "after the drive through." I walked out and won't be back, which is a shame because I live so close. You guys need to get it together. read more

This Dunkin' was....not great. I love Dunkin but guys please get it together. I went this morning and the line was so long, the service was so slow, just not the best I have seen compared to other ones in the area. I was assuming all of this was because of COVID but then when I came on here and read the other reviews I realized it was always this bad. The iced caramel latte had literal GRANULATED SUGAR pieces in the bottom; when I drank my coffee I got the occasional crunch from the sugar. Ontop of that the sausage in the bagel I got was cold. They messed up my order, I had to ask then for the 2nd coffee I ordered because they forgot it, they gave me the wrong doughnuts and my coffee was messed up. It was definitely not worth the $15 I paid, I will not be coming back to this location. They need to get it together!! read more

Worst Dunkachinos around. Whenever I order one, it is weak and watered down. Even after going back to request another, the second is just as bad. Can management get a handle on this? I know Dunkachinos aren't the healthiest things in the world to drink, but when I treat myself to one every few months, I'd like it to be top quality. Other DD locations make very good Dunkachinos, but this location's are worthless. read more

They've always been very quick with my orders even if there is a long line in the drive thru and the employees are always super polite. Probably one of the best Dunkin' locations I've been to. read more

Good, friendly staff who work hard and are nice even to rude customers. Donuts are the same as any other Dunkin. My wife loves the selection of coffee drinks and flavors. In my experience, line moves as quickly as the size of orders allows. Large number of regulars testifies to steady quality - staff always happy to remake drinks if customer isn't happy. read more

We often go to Duncan Donuts when traveling. This particular establishment was awful. We ordered a combo to include hashbrowns in the drive through. They were still frozen in the middle. We had to go into the store to get properly cooked ones only to be given burnt ones. No apology and we even had to remind staff we were waiting. Third bag was still black. Locals, take your business elsewhere. read more

Great, cheerful staff who gets my order right almost all the time. Weekend staff can be a little spotty, but lately they are on point. The line moves quickly. The brews and donuts are fresh and delicious. The matcha latte is is great addition to the menu, I hope they keep it up. Best Dunkin' in the Triangle! read more

Very nice people, but they need to be trained on how to be a good barista. The 3 stars are for the customer service, but the coffee was unfortunately terrible. I'm sorry guys read more

Dunkin' - customers in a dunkin donuts store - Donuts Near Me - Cary, North Carolina

I love DD coffee, and this store is on my way to work every morning so it would make a great daily stop. But I can't go back there ever. This particular DD location on Kildaire Farm Road at Ten Ten, has a knack for hiring nasty people to work the front counter. These kids wipe their nose with their hand, run their fingers through their hair, run their hands over their face and every flat surface, handle money and credit cards and then reach into the donuts without washing up or using hand sanitizer. They use this little piece of wax paper as if that is a barrier to the filth, germs and effluvia, but they don't even use that effectively and end up touching your food with their nasty hands. I know it has to be tough hiring trustworthy people who care about their job, but these nasty people need some serious instruction in how to handle people's food. read more