Rude, unprofessional staff. Waited 1.5 hours like a fool to get my order...and it was wrong. Staff did not prepare anything in advance but waited for you to get to the window to ask what you ordered. Worst experience ever. read more

I've ran into the same man multiple times who's working the drive thru during covid-19 lockdown. Horribly rude older man who always sounds pissed is very short with you and never says, "thank you" or "have a good day". Always had good experiences here until constantly having to deal with this cranky older man. read more

First time at a Dunkin' Donuts and the service was absolutely terrible, I'll stick to Starbucks. The worker even threatened to eat my food because I wasn't listening, truly terrible. Never again read more

This place was very fast with my drive-thru order. They accommodated me to give me the veggie patty instead of the regular egg Patty as I asked. The place seemed clean and upbeat I liked it read more

No donuts whatsoever at 10AM on a Wednesday. No explanation, just "Our Dunkin Donuts doesn't have any donuts." It was actually pretty funny.

I've noticed that people here just don't understand how absolutely amazing Dunkin's coffee is. I just moved here from a city where there is a DD on every street corner, a convenience I took advantage of 3+ times per week. St. Louisans look at me oddly when I say I'm a devoted Dunkin fan like "Hey fatty, lay off the donuts, geez." I don't actually get donuts- just coffee. Lots and lots of coffee. Well, that and veggie egg white flat breads. And MAYBE a bagel sometimes. Mixed reviews about this location though. Major points for it merely existing, but I had questionable service during my last trip. Okay, flat out BAD service. We ordered two egg white flat breads, a bagel with cream cheese, two donuts and two iced coffees. For two people. Whatever, I was getting my 25 minute drive's worth. So... they messed up my order. Wrong type of bagel (plain although I said everything), cream cheese on the bagel (asked for it on the side) and my flatbread was turkey sausage instead of veggie. But I'll forgive you, Dunkin. They were all still delicious. Maybe it was just the universe's way of saying I should stop being a DD glutton. I only ask that you get my order right and open 17 more locations. Please? read more

If Dunkin keeps up the poor inconsistency of their product quality and availability, they may find themselves leaving the market yet again. The last 3 times we have gone to this location, they have been out of the Vanilla Creme twice. The last time they had them, but they were actually crunchy ( air stale). Their donuts are shipped in. All they have to do is add the cream so laziness is the the answer. I know this, as once when they were out, I got a bit vocal. A manager came and told me that they could have them out in a couple minutes, that all they have to do is add the cream. We had to wait while they brewed coffee. Come on- when you are in the business of selling coffee a pot should be made and waiting. If after a set amount of time passes, it should be dumped and remade. Dunkin is dumpin! read more

I tried this location for the second time today and i won't be back. The first time, i was greeting nicely by staff in the drive-through but when i got to the window the manager, i'm assuming, was yelling at them for something while i say there to get my coffee. I found it unprofessional to keep me waiting while she yelled at her employees. This second time, she took my order and was extremely rude, rushed me through an order when no one was behind me and no one was parked or inside. I got something i didn't want because she didn't want to take more time for me to wait. She just kept asking "what do you want", but the girl who gave me my order was very nice and asked me how my day was going. This manager needs to chill tf out. thank you. read more

I'm genuinely shocked. I have never received such blatantly rude and shameless treatment before. The woman taking drive-thru orders on 7/16 at 9:50 a.m. must be going through some sort of rough time because her behavior was the furthest thing from acceptable. She wasn't wearing a name tag - and we couldn't ask for her name because we could barely even get our order in without her yelling in agitation - but she had black straight hair extensions and was wearing silver glittery eyeshadow. When my significant other tried to add an item to his order, she legitimately yelled, "No. Pull up to the window." When we pulled up to the pick-up window, that same woman handed our order to us - then legitimately demanded it to be handed right back. (Meanwhile we're sitting in confusion like ??? okay, no problem?? Why are you yelling ??) A few seconds later, another bag was handed to us and again, we were yelled at but this time to go pull around the corner to wait for our food. We sat waiting for our food for an additional 20 minutes which wasn't the most convenient thing in the world because we had somewhere to be, but we were understanding because it was busy. When the food was finally brought out by another employee, it was the incorrect order. When the order was brought out again, it was by the same woman we had previously interacted with in the drive thru - she joked about sending out the wrong order and only then did I realize she seemed a bit disoriented as if maybe she was high? She stumbled away from our car laughing while doing something on her phone and we were left sitting there like, "what in the world just happened?" read more

The donuts are donuts. But the coffee.... the COFFEE. That is why America runs on Dunkin. Cream and sugar please!! As locations go this one is always fast and friendly. I like the new southwest veggie burrito too. read more

I'm not much of a coffee drinker. It makes me sick. Literally. But I've been running on an average of 5 hours of sleep per night this week, so DD was a necessity. I've been dying to try their coffee, anyway. I wanted to know what all the hype was about! I like that they have a drive through. I ordered a vanilla latte with an extra shot of espresso. It was delicious and creamy. WAY better than starbucks -- there was no bitter, metallic taste at all! I also had a few donuts (you can't go to DD without getting donuts!). Honestly, DD's donuts aren't my favorite. But they did the trick, I suppose! read more

I went to get some munchkin treats and all i got was a box full of trash. Initially i was excited that i got so many free extras until I realized that all of the munchkins were old and stale. I had gotten a variety assortment and each variety was equally stale. I went in to get my money back (almost $6!) and instead i got a fresh box. Why didn't i get the fresh ones to begin with you jerks?!? Don't give me your throwaways hoping the cold weather/inertia will keep me from coming back to call you out. But even the 2nd time around these lazy dips**ts got it wrong. I had asked for the variety assortment, and instead I only got 2 kinds. no jelly??? How many tries does it take to get my order correct? Donut run = major FAIL. read more

Too many excuses no donuts not just donuts other foods sometimes give you the wrong order you can only make so many mistakes then they don't care if they did and give u attitude excuse me if I'm wrong but isn't this what we pay for?! read more

Remember when Krispy Kreme first came to St. Louis? Lines were out the door? The drive thru was a disaster? People just couldn't stay away, couldn't get enough, and we all ended up a few pounds heavier for it. Well, I think this Dunks is having much the same effect on St. Louis. The line is out the door, the drive thru line is atrocious, and frankly, most people are just there because they are excited about the hype. Dunks failed miserably in St. Louis nary a decade ago, and now we are welcoming it back with loving arms. I can't say I am upset, as a former New England dweller, I love my coffee regular from here and though I'm not a donut fan, even I can appreciate a box of Munchkins. I am just curious to see how long this lasts. We are a local donut town. Just look at how empty Krispy Kreme is today for proof. All in all, I love my Dunks. I will always love my Dunks (more for the coffee than anything). I will be anxious to see what this place is like when the hype calms down and I just can run in for a coffee whenever I choose. For now, they are still trying to get used to the crowds and looked at me funny when I asked for my croissant toasted on my egg and cheese sandwich. I mean come on! How difficult is that??? read more

Bagels are just blah. But get a number six flatbread and some hash browns read more

Dunkin' - Medium with extra skim no sugar - Donuts Near Me - Kirkwood, Missouri

Service was super quick and everyone was friendly. Ordered a small iced Carmel cappuccino. Unfortunately, it is the worst Dunkin' Carm. Cappuccino I've ever had. I do no typically dish out more than $2 for coffee (if ever) and decided to treat myself on a rainy Monday morning. Tastes like the Carmel was completely forgotten or just a splash was added. read more

Nestled close to the intersection of 44 and S. Kirkwood road this Dunkin' is a prime stop for an early morning coffee. The drive-thru is efficient, well most of the time taking a couple more minutes when they are busy. The staff always has a smile on their faces and a friendly morning comment which makes the whole experience feel a little more personal. The coffee itself is average, but for something that is quick, one cannot complain. On occasion, when ordering an iced drink or one that contains sweeter; the staff seems to be a little heavy handed. This morning I ordered an Iced Latte with Almond Milk (always nice to have options) and Caramel Swirl. Overall, it was okay. A little too sweet for my liking so next time I will go for something a little stronger. read more

Dunkin' - IceLatte with almond milk and caramel swirl - Donuts Near Me - Kirkwood, Missouri

Service was not good. Employees were rude, and not helpful. My husband ordered a Wake Up Wrap and didn't realize there were options for the contents and was met with total annoyance when I asked what the options were. The lady who took our hot food order, then wouldn't take the rest of our order and said the lady next to us would ring us out. She didn't even have the hot food on there, so we had to order again...It was just total chaos and not even that busy!! Hot food was fine, no better than your average fast food place. Chocolate long john donuts were good! read more

Every Saturday, after waking up, we go out to grab donuts for the fam. We love Dunkin Donuts and know that the staff at the location closest to our home is unfortunately rude, impatient, and unprofessional. We'll drive out of our way to other locations but every now and then we'll stop in thinking that something has changed. This morning proved us wrong yet again. The folks working the front counter were once again so unfriendly and unhelpful. DD management has to step in and do something. Otherwise, we plan to stay away completely. read more

Worst service ever! I went to this location 2 times and was greeted by the same nasty woman. She couldn't have less enthusiasm for her job. She is just rude. The owner should really think about who is representing their business. Maybe corporate should also consider who is representing their brand. read more

When I go to DD I only get the coffee or some kind of drink. My fav thing to get is the Mocha Swirl Coolatta. Not healthy, however super delish! read more

Used to be good, but in the past couple of months they have gone way downhill. On three occasions recently the drive-thru has taken 20 or more minutes, and sometimes when you finally get to the microphone to place your order after all that waiting, they tell you they are out of food! Like, put up a sign or something! Used to love taking the kids here for doughnuts and even had my son's birthday here one time. No longer. read more

And by "meh, I've experienced better," I mean at other Dunkin Donuts outside of St. Louis. I'm not talking about lil mom and pop donut stores. This is definitely an apples-to-apples review. One appeal of fast food Is that it's always the same. A frosty from New York will taste like a frosty from California. It's always reliable and just as you remember it. Such were my thoughts when I pulled up to the drive thru to get the iced coffee I'd so been craving since this DD opened. A few weeks ago, The Riverfront Times splashed a big headline on its page with the review "Dunkin Donuts Coffee is Irredeemable Swill" I was one of many who scoffed at such blasphemy. It is, in fact, so freakin good that they sell it by the pound. Like Starbucks or Kaldis. Take that, McCafe! But, after my 1st sip of my iced coffee, I was inclined to agree with Ian. It was weeeaaakkk. The color was even so off to make me question if they accidentally gave me tea instead. Disappointment doesn't even begin to describe it. It was like attending the 2008 reunion show of the band you worshiped as a child only to realize that they really never were that talented after all. (Cue sad trombone.) Now, maybe the workers here are still adjusting to the art of the iced coffee. We're not really much of an iced coffee kinda town, but this was BAD. The donuts were ok. I can't say I have any emotional attachments to the donuts here. Oddly enough, there were no napkins in my bag of donuts. Glazed donuts. That I got to eat in my car on the way to work. I was also shocked to see the line literally out of the door and into the parking lot this morning. For fast food. Breakfast fast food, true, but nonetheless. You could almost feel the jealous glares from the empty Steak n Shake across the street. read more

Ah Dunkin... I didn't know how much I missed you. Don't leave me cold again. I need you Dunkin. If you stay we could be happy together forever. read more

Dunkin' - Donuts Near Me - Kirkwood, Missouri

Was just at the store and the staff was friendly, the service was fast and the coffee was prepared correctly. I will go back.

Went there for the 1st time a few weeks ago. The service was friendly and the egg white/turkey bacon flat bread sandwich was good. I was not aware that the iced coffee did not have sugar but the coffee was good so it really did not matter. I actually like the egg white sandwich better than Starbucks. Update..... they stopped making the double chocolate muffins!! :( I wished they would have waited until after finals!!!! read more

I would give less stars if it was possible. I was really excited to try Dunkin' Donuts for my first time. It was the nastiest thing I've ever had. How do you mess up a glazed doughnut and a Carmel iced coffee. The doughnuts had no flavor probably because there was almost no glazed icing on them. The iced coffee tasted like 2 day old burnt coffee grounds, there wasn't a single hint of Carmel in it. I'm glad me and my wife spent $15 for food I literally threw away, I honestly wouldn't feed this to someone who was starving or even to an animal. I'm not being dramatic if you don't believe me try it for yourself or read anyone else's review of this location. SAVE YOUR MONEY AND GO SOMEWHERE ELSE. read more

Wonderful customer service lovely lady with glitter eyeshadow remade my drink and was super nice about it

Counter help needs to be trained in the art of manners. Addressing a customer with "what you want" is unacceptable. Along with this came a look of disgust and disdain when the order was changed. The quality of the food was excellent, but was not worth being talked to like I am a dog. I will not be back. read more

I have tried to give the staff a chance and they cannot get a grip. They ignore what you're saying when you order and then when you get to window they will hands down 1000% give u wrong drinks and think it's okay. I should not go there and have to tell three different employees what I ordered and be practically in their faces to get the order right. Absolutely insane. I will not go to this location ever again. read more

I went through the Drive Thru to get an Iced Coffee only because I had a coupon for a $0.99 Iced Coffee. When I asked if their Iced Coffee was sweetened, the woman in the Drive Thru sighed deeply and said in a rude tone "If you want it to be." She was very discourteous, and I definitely did not feel like I was being valued as a customer. The drink itself was also terrible. She added the sugar first to the ice and cream, which meant it sank to the bottom of the cup. When she added the hot coffee, it melted the ice but never reached the sugar, so now I have luke-warm coffee with sugar sitting in the bottom of my cup. I am extremely dissatisfied with my purchase and with this restaurant, and I would definitely recommend that anyone considering going here drives somewhere else instead. read more

I give this location two stars because they sell donuts. I deduct 3 stars from this location because they STINK at serving coffee. Ya know, a lot of people love their coffee. I, myself, am not a huge fan of it. From time to time, I will stop and get an iced latte in the morning, but I am going to take my specialty coffee orders to Starbucks from now on. Everytime I order an iced latte with skim milk and a half a pump of caramel, it comes to me looking differently. This morning the gentleman put my latte on the counter and I said, "whats THAT?" he responded, "yo latte." "why does it look like that? it's so.... white." "its the skim milk. or the caramel. it's the milk. skim milk." "I ordered one earlier this week that didn't look like that." "it's the milk." "uh, the one I ordered earlier in the week also had milk in it." [hands me the drink] "thanks for coming to dunkin donuts." ....uh... thanks for the slightly latte flavored milk? and for ignoring my obvious distaste that I just paid $4 for something I did NOT want. It will now sit in my car while I head into the office, and NOT be consumed. Have a little pride in your product and show some consistency. I get that you are hiring donut slingers and not baristas, but recognize that people are paying a pretty decent amount for your coffee, almost as much as Starbucks. I'll pay the extra $1 and go somewhere I know my coffee is going to taste the same as it did the last time I ordered the exact same thing. read more

First time here the place is clean, The people are friendly. I ordered and Angus steak bagel and a mocha latte. The latte didn't have any flavor to it. Not the best mocha latte i've ever had. read more

Great Doughnuts and coffee! A must stop when we are near by! Great product and great staff! The drive thru is fast!

Stopped in the other day "cuz I was over that way. Not bad, but not as wonderful as I remember. There really was nothing wrong. The coffee was great, the doughnuts were fresh, the service was friendly. But I have grown so fondly of this one little shop near me, that DD didn't really measure up this time. read more

Their hot chocolate is great but sometimes their food is just "ok" . The staff is always rushing when there's nobody in line but me.

Stop by from work today to get a snack for the road home. I purchased two donuts and chocolate milk..being from California where donut shops are plentiful but seem to be scarce here..i was excited to have a donut..i got a vanilla cream and a cheese square Carmel cheesecake donut..both donuts tasted like day old store..i was sooo disappointed...the cream tasted like shorten and cheesecake..what can you say when it did not tasted anything like cheesecake...the two stars was for having my favorite chocolate milk. read more

To be fair, the hash browns are awesome! Really, and my breakfast sandwich was decent! However, the Donut ... it was stale, and I got there at 7AM, so what gives. I don't understand how at 7 AM, I am served a stale dried out Donut? Nevermind ... I wont be back! read more

Only good thing is the drive thru is very quick. 3 our of 4 times I go to this location they make my iced coffee wrong and without any flavoring. Just tastes like dirty water. It's not that hard to make an iced coffee. Figure it out. read more

I, like America, run on Dunkin. Dunkin coffee that is. So now that there are a few Dunkin Donuts popping up across town, I was very excited to have some of my favorite coffee in the STL. Yeah, it's a chain, but there is nothing better than a medium regular coffee with 2 creams and 1 sugar. It really gets my day going. This location still seems brand new and very nice on the interior. I love those long john's too. read more