I've going to this location for years. The people are super nice and professional. I can't remember my order ever being wrong and they keep the line moving!! read more

I travel all over the upper Midwest and Central states for work. I was hesitant at first to stop in to another Dunkin for breakfast for my customer as my experiences have not been good. I pulled in at 7:35 AM and ordered over $100 worth of breakfast items for my customer. This Dunkin by far is the Best experience I have had at any of their locations. I explained to them that I try to use their app, which is an absolute joke to make large purchases!! They were so accommodating, quick, friendly, and the facility was clean! When I'm in this area, this will always be my go to place. read more

The croissants are not fresh at this location. It was my third choice because they didn't have my first and/or second choices in stock.

Visited this shop for a breakfast sandwich and coffee and after purchasing my food, I asked to use their bathroom. I was refused access with the manager telling me they did not have a restroom; not just for customers but none at all!!This was a lie and was said to me while I was standing there my purchases in hand! I can understand a business not wanting to be used as a porta-pottie, but I was a customer. If there was a rating less than a star, these people would deserve that. JF in Hoffman Estates, Il read more

Clean, quiet space with a friendly and efficient staff. There is always a great variety of fresh donuts and munchkins when I stop in around 12:30. read more

Man, I hate to write a bitter, negative review, but I've really had it with this Dunkin Donuts. I love donuts. l love coffee. I love breakfast sandwiches. I love all of these items from Dunkin Donuts. But I cannot stand this particular Dunkin Donuts. The people who work here are impersonal robots who are out to screw you. Today they insisted on taking my coupon even though the menu price was the same as the coupon price. I wanted to keep my coupon in case I liked the waffle sandwich and happened upon another Dunkin Donuts that charged more for them, but no. (There was also one time when they charged me and my dad $12 for two coffees and two breakfast sandwiches, when according to the menu it should have been $9.) And, they were out of bacon. OUT OF BACON. How can that happen? What kind of world do we live in where you can't have delicious bacon with your eggs? I had ham on my waffle sandwich instead, which was really pretty tasty, but I just don't think I can keep spending money in this particular Dunkin Donuts. I'll drive a mile and a half down Main Street or over to Villa Park rather than come back here to get screwed again. read more

Wow- I can't believe how friendly, warm and personable the staff are at this location! What a wonderful treat. I have always loved Dunkin' Donuts and this is a great location. read more

I worked at this place over the summer and they treated me so poorly. I am white and I was only 16 years old. The people working there were all Indian. This one lady would just rip stuff out of my hand and would push me out of the way. Sometimes I couldn't understand what they would want me to do and they would get so mad at me and speak in there language in front of me. I would even hear my name sometimes, followed by laughs. This place is DISGUSTING. Do not work there!! read more

The woman working at 12:00 pm on Wednesday (no nametag) took 10 minutes to come to the desk to take an order, because she was sitting on her phone in the back. About 5 minutes after we had ordered, my friend needed a cup of water to take her pill, because she doesn't drink coffee. You would think it should come free, as it does in every other dunkin' donuts. However she wanted to charge us, when all she needed was frikin sink water. It took her 10 min to come to the desk, and it took me leaving the building and coming back in to come take my order. Shes also YELLING in the back, interrupting my morning coffee/meditation session. read more

Dunkin' - "The woman working at 12:00 pm on Wednesday (no nametag)" - Coffee & Tea Near Me - Lombard, Illinois

A convenient Dunkin' Donuts location by the Metra Station Downtown for hot coffee or tea with fresh baked donuts during breakfast, lunch or dinner. Dunkin' Donuts offers a nice, quiet place to sit and snack, while reading or simply waiting for the next thing to do. Next to the gas station at the corner of Main Street and St. Charles. Friendly service, while waiting in line for your order. read more

The morning manager is lovely. Always recognizes my husband and my boys individually and knows their "usual" coffee and/or breakfast order. Very unexpected for a large chain but perfect for our small town. read more

My fav Dunkin Donuts ever. The staff always has my drink ready when they see me pull up! Kanesha and her staff truly want you to have the best experience Thank you for offering such a warm welcome! read more

This Dunkin doesn't even deserve a one star rating. The service was poor, our food was burnt, our coffee was heavily watered down, and a cream stick didn't have cream in it. I have visited many Dunkin donuts in my time and am typically a huge fan of them however I would recommend this location to no one as their service is in need of some serious help. read more

I go here almost every morning and I always get the medium iced coffee and it's always amazing so glad we have a great coffee place like this in Lombard read more

Very friendly staff! They are also super quick sometimes depending on what I order I can be in and out within a minute or two it's amazing. Love this DD! read more

The management did reach out and apologies. then sent me a small gift card. Kudo's to that. .

Very outgoing staff , I really enjoy stopping in . No drive-thru and crummy parking make it a tough place to visit BUT the staff make the difference ! read more

The absolute worst DD I ever been to. I visit other Dunkins 2 x week and they are very good. This DD is not good at all. The Manager Sandhu is incredibly mean and could use some.Customer Service training. I had ordered an iced coffee with caramel and when I tasted it was very bitter. I did not know what was wrong with it so I asked to have it replaced. Sandhu told his employee to just add some more caramel. When I tasted this adjustment it was super sweet. I asked Sandhu to remake it, he said he would and told me this was the last time he would do so and not to ask again. I explained that I have ordered this same drink at other Dunkins and there has never been a problem. He told me I was the problem. At this point I received my remade drink and it was fine. I asked Sandhu for his name so I could call DD corporate and report this situation. He told me his name and told me I can call his wife too. As you can imagine a few customers overheard our conversation. Several told me that this is the worst DD that they go to and continue to come here only for the convenience of buying gas and getting coffee. TERRIBLE EXPERIENCE!!!! I followed up with DD corporate. read more

Friendliest DD I've ever been to. It needs to be larger with more parking.

This place never fails to impress, the bagels are always on point, the coffee is that A+, and these reviews are lame the only reason I'm doing this is to give this place the 5 stars it deserves. read more

I do not like this place anymore. This lady working at 12pm on Wednesday was on the phone the entire day while we were trying to order some food. Every time we walked up she just walked back and continued talking on the phone after we needed service. Also i needed to take an Advil and do not drink coffee but she refused to give me a free cup of just sink water. We asked multiple times and she continued to make us pay which i did not because usually every place gives you a cup of water. It's not like i asked for a bottle or anything. Plus i made a purchase here in fact a few it's not just i walked in here and asked for free water. Plus she would not explain why she wouldn't give us water for free like every other place. Also she is screaming lol and i can't enjoy my nice date with my nice , sweet , amazing , beautiful , kind , thoughtful, girlfriend named Sarah. This was supposed to be a nice peaceful meal after my stressful game of chess. read more

I live close to this location, very busy. I have visited about 5-7 times and each time been served PROMPT and PERFECT coffee, and sandwiches. This place should be commended for its welcoming service and clean, inviting atmosphere. read more

I ordered a decaf iced coffee and was definitely given regular, which is a huge problem since I'm allergic to caffeine. Called to report it, and the man said it would be too hard to find my order and verify, as if I would make this up. Will NEVER go back. read more

The level of customer service is completely dissappointing at this store. They don't have the same variety of doughnuts offered at other dunkins. They do not post all the food that they sell so its confusing. I go to other dunkins and order a little tortilla sandwich for my kids witch is listed on the dollar menu. When I asked about it at this store, because it wasn't on their menu board, the worker mumbled something at me. When I asked for a milk he said, "No, milk." I didn't understand him, probably because of his mumblin' manner, and when I reordered it, he just repeated, "No milk." So to continue this awesome experience, I ordered 2 orders of hash browns. When I got my order, the female worker threw the bag at me. I looked inside and said, there's only one bag of hash browns, I ordered 2. She said, "You only paid for one." She could have tried to make my order right, instead she just walked away. (I guess my .99 hash browns weren't important enough to her.) I thanked them for their excellent customer service and am now writing this review. I'm only one small voice but I really try hard to spend my $ locally I fell prey to the convenience of fast food. Please join me at the Funky Java down the road at Villa Ave where they offer customer service as well as decent coffee. read more

Wow, pretty much the friendliest and most effecient Dunkin' Donuts EVER. I'm serious. I placed an order for the office which they perfected and handed to me and I was out fast. Being so close to the Metra they have their regulars, which I can see they memorize their orders and in most cases have them ready for them to go. Jimmy Johns can learn from the term, "freaky fast" from this place. The staff is very friendly and gives you a good morning spirit. Well done guys. read more

The friendliest staff, period. If you always order the same thing, Kanisha will memorize it. I love these guys! Just be sure not to park on the gas station side of the lot if you don't intend to buy anything at the gas station, unless you want to get yelled at! read more