It is excepted for us to wait for the goodness coming out DD....I am happy it is finally here and coming from CT, it feels a little close to home. read more

Love the donuts and coffee here. I wish they had one closer to me. This location has a very nice staff. Place is clean. read more

The east in the west. Best Donuts Ever and the delicious Coffee Miss those tastes Easy Parking for grab and go Stuff are friendly and committed Most Recommended read more

Damien, the Staffer that seems to have a great demeanor with the patrons. I will not come into this location, unless he is here. I have my reservations with the rest of the staffers. read more

This store FAILS because just last night before we decided to come in, we called to confirm and they close at 11:00... We came 15 mins before closing, an employee named Sep just stopped us by the door and didnt let customers in anymore because his excuse is they have to close now or else they couldn't go home soon. I understand that all employees wants to go home on time. But they have to follow the business hours first of closing the door literally at 11:00pm. Not 10 or more mins early. I am a store manager myself, I don't allow my stores in LA close early regardless if its busy or not. Customers didn't spend their time and gas to drive all the way especially after confirmation of their business hours. We even asked for the manager, Sep said that he is the acting manager that night. We need to talk to the certified swing shift manager instead. Malls,stores,markets and all other business locations here in LA follow their store business hours because if they open late or close early they get penalty. And just like I mentioned before, I know because I have stores myself. Its bad for a brand new store to have this comment but need a management action regarding about this. read more

After living on the east coast for a couple of years, I literally ran on Dunkin' Donuts. Now that I'm back in Los Angeles, I am ecstatic that DD has opened shop here! The donuts are great, but their iced coffee is amazing. Once you go DD, you'll never go back to ordering talls, grandes, and ventis. So glad it's in SoCal. Remember, "Friends don't let friends drink Starbucks." read more

Staff were not friendly. The guy on the cashier doesn't seem to like his job. When I ordered the munchkins, he seems mad while grabbing the munchkins. The supervisor is better but they need to train their staff better. Also, they don't have much variety on the donuts they are selling. I would avoid this location. read more

This is a great place to go for coffee. I prefer dunkin of other coffee chains. This location is always so busy. But it's worth the wait. We have had awkward encounters with rude employees but it is what it is, we go there for the coffee Definitely would prefer a Dunkin w more parking spaces or a drive thru read more

I was one of the first 10 people in the door on opening day and especially since we spent the night on the sidewalk we couldn't have had a better experience. My group of three arrived at 4:30 pm on sept 1st, just barely over 12 hours before opening. The management team had just delivered fresh muffins to the small group waiting outside. They came out to take pictures with us and the owner came to meet each one of us. As they left for the night (around 7:30pm) they asked if we needed anything. Jokingly we said deodorant, an hour later they were back deodorant in hand. The whole team was incredibly nice to us. As promised the team showed up again to turn on the lights at 3:30 am. The doors opened at 5am on the dot and we were gifted swag just as promised. Especially considering they had a never ending line ahead of them for the day ahead the team couldn't have been more chipper. They filled our orders quickly and efficiently and made sure the press was able to cover the event without letting customer service for those of us that had been in line so long waiver for a second. The coffee, breakfast sandwiches and donuts were as amazing as we remembered. They took extra care to make sure to get our orders right. There are a few parking spots in the back, metered spots on Wilshire and a few on 12th before it turns to permits. There is more non-permitted street parking a block south. read more

I am the happiest girl! Clicking my heals with this one! No more trips to Vegas for this craving!!! I am so stoked to have all of those amazing breakfast sandwiches and coffee. Thank u a million times. read more

Finally a coffee joint that will understand, "I'll take a regular ice coffee." It has been two years since I had double Ds. I use to get it to go on my drive into work on the Mass Pike. My lips have sure missed you Ds. I'm sure when that cold ice coffee dances on my taste buds memories of my home in Boston will fill my head. Thanks for coming to Cali! I've missed you!!! read more

I'm glad that the 1st Dunkin' Donut store opened in our Santa Monica neighborhood. I really like their donuts. Can't wait to taste their Munchkins, unfortunately they are sold out during the time of our first visit (09/05/14 - 7:00s pm). We lined up for more than an hour to taste the freshness and goodness of their donuts but much to our regrets, the donuts are not fresh as we expected. Looks like the said donuts has been baked for more than 24 hours. I believe few more hours and their donuts might going to turn like bagels. If Dunkin' can't change this, I will rather choose Krispy Kreme which is only a block away. Starbucks and Coffee Bean, which are also a block away, are way better than Dunkin's drink. The crews are friendly and helpful but the guy in the entrance door who took our dozens order was smelly and stink. Using a deodorant might be a big help! read more

Ordered 2 dozen donuts. For the first time in my many visits, the cashier casually brushed me aside and started serving five other customers. Okay, I got that it was busy morning time and what not. Finally she caught me standing there still waiting and proceeded to impatiently dumped the donuts in the box. Okay, I got that too; maybe her other coworkers were supposed to help out. Finally got my boxes. NOT a single word of apology. Really? read more

Love Dunkin Donuts...the vanilla latte is BETTER than SB for less $$. Donuts does not taste the same as NYC versions. But it will have to do. read more

Oh dear. Not the Dunkin Donuts I hoped it would be. The wait - 1-1/2 hours - was actually FUN. So many nice people in line, etc. I bought a small box of the Donut Holes - they were delicious. Fresh, and a nice variety for a small price (around $6). The staff takes your order, but doesn't show you a decent menu, nor do you get any pricing AT ALL until you get to the cashier. BAD!! The staff is grossly overweight, disgustingly so, and one guy had really rotten teeth. I don't know about others, and I'm not terribly into body types usually, but every single one of the men who was apparently in a management capacity was singulary out of shape, looked unhealthy, and had huge beer bellies hanging over their belts. REALLY? This is Southern California, people - there are thousands of really healthy people to hire. Even some of the cashiers looked like they were an extra 200 pounds. There is NO WAY you can actually VIEW the inventory unless you are standing in front of the cashier. The tall frosted glass blocks everything. BAD DESIGN. The coffee? OH MY GOD. It was AWFUL. I'm a big connoiseur of Dunkin Donuts coffee and before it was available in local markets, and my family on the East Coast would send me the coffee as a gift. This coffee was NOT the good ol' Dunkin coffee - don't bother to order it. You will be REALLY disappointed. And tell me this - since when does plain ol' coffee have a CALORIE COUNT? They must be using processed instant coffee. YUK! It's worth one trip, but probably not worth many more. read more

Terrible Donuts - Not even fresh, tasted stale. So not worth staying in line for these Donuts! Dunkin Donuts needs to just stay in the East Coast! read more

Slim pickings. I've been to a couple but this specific one has slim pickings for choice of donut. The staff was friendly enough. The coffee is awful and they don't even carry milk for your coffee! What?! Anyway maybe buy your coffee at 711 or Starbucks. read more

Strictly service related. They are soooo slow. Standing inside still takes 20 min to reach the register. People are waiting 10 min for their coffee and donuts when they take your order outside! Ridiculous. And at any given time, 3 hot shot "opening team" members are standing outside doing absolutely nothing when you have a line wrapping around the store. Nice. read more

This morning the line for Dunkin Doughnuts in Santa Monica seemed reasonable. Just a few people out of the door. Not the insane line that's been forming from dawn til dusk everyday. Might as well give it a go. Bad idea. They really don't know how to operate volume at that store. Even when I got inside it took 30 minutes to place my order. It's not for lack of employees. They had both registers manned. They had 2 people at each station. They also had people who stood around admiring the line and sipping their drinks. At no time did anyone try to shorten the line by saying "Can I get an order started for you?" In the end I got my breakfast sandwiches, a box of munchkins, some doughnuts and iced coffee. Was it worth it for a taste of home? Fuck no. Fuck the line at Dunkin Doughnuts. Also the doughnuts there are 100% not fresh. Maybe I'll go back when people get over the hype. read more

Yes, I travelled far and early to get Dunkins in Santa Monica. I am a Dunkins nut and the donuts & coffee are just what I remember BUT service is terrible. No, it wasn't crowded yet at all. They gave me the wrong box of donuts and did not make my coffee as requested. Both coffees! I mean, I got them black and left assuming they were done. Awful. Truth is, I don't think they care at all. If this is what Dunkins is going to be like on the West Coast, then I would recommend staying East. read more

Okay okay, so Dunkin is just one of those chains that I have a soft spot for! And now that it's back on the west coast, my heart did a little dance. I was thrilled to make a trip over to Santa Monica just to have a little cup of coffee and a few blueberry cake munchkins. This location is on a corner and it's a big space! It wasn't too busy on a Monday evening, but the staff was very friendly. So friendly, maybe even border lined flirtatious, that he gave us a massive bag of munchkins. I definitely was happy with the few blueberry cakes ones because it's less guilt since they are so small. Ha, who am I kidding though? Still a donut, small or big. I was absolutely content sipping on my cup and watching the cars roll by. Looking forward to more trips and less donuts. read more

SUPER BUMMED! So I recently moved here from the East Coast. And I am Dunkin Donut fanatic!! There are only 3 locations other then this one in California and I have visited them all. I was well please and wish I lived closer to any of them... BUT THIS ONE HOWEVER...Really blew my expectations. It seemed over crowded with staff and I felt rushed. There was no friendly greeting...They asked to help the next person in line and just stood there waiting for you to place your order. I have a Dunkin Donut cup that gets me 99 cent refills. But he rang it up at 2.50. I was like, no it's 99 cents refills. And the manager came over to fix it and she came up with 1.35. And the coffee just wasn't good. FAIL...I felt like part of my heart had died. I sent it back and said it needed more cream and sugar. I also ordered the vanilla creme doughnut which seemed really small but tasty. And while I'm trying to pick up my order the employee looks at me and says, "Did you pay for that cup?" WHAT? I didn't steal the damn cup. I own my own cup and get 99 cent refills which you didn't give me today. Yes, it's my cup...They just hired a bunch of young people that don't care. I'd stop in again if I was in the area but no special trip. read more

Sorry but ......I'm from Delaware! I grew up on DD. Not a coffee drinker, but love the donuts. Plus they're inexpensive. I want to give em 5 bc I just love them oh so much, but I've gotta go with a 4 because the variety and stuff at DK is better. They can't both be 5 stars. But I do love DD. Even this one, where they're made in Inglewood and transported to SaMo bc they just don't have the space to bake them there. read more

Awesome staff!! Sucks I have to make a drive from San Fernando valley to hear but it's well worth it. Came here half hour before closing and the staff had me in and out with no hesitation. Good customer service will be back later than sooner. read more

Showed up at 4:30am, was 2nd in line, and the line was only 5 people long by the 5am opening time. They had boxes of donuts already packaged up which was super convenient. Everyone was really nice! I ordered 2 dozen donuts, a hazelnut coffee, and sausage breakfast croissant. The croissant had a weird taste to it, but I can't pinpoint what it is. It was a little unpleasant, but the overall sandwich was good. The hazelnut coffee also tasted a little off, but the donuts were spot on! Thanks, DD! And welcome to Cali! read more

I bought a dozen of donuts for me and my coworkers. Unfortunately, half of these donuts were not fresh and tasty. We are very sad, because our coffee break was not so sweet as usually. read more

third time a charm. i waited in line for the third time in a week - this time at 6:30 am so i could make it to work in time and bring in fresh goodies and be the life of the party. mission accomplished - i was a rock star in the office. the wait was only 15 - 20 minutes at this early hour! and everyone was SO nice! the employees all were fast and friendly. there is a cashier to take your order, then a donut handler, a coffer maker, and a hot foods maker, whom all work as a team. the reason the line takes so long is everyone just takes forever to decide what they want at the counter. read more

Got: Strawberry sprinkle Bavarian cream, Hash browns (good) Bagel with GLOBs of cream cheese Ranch (missing) chicken wrap French vanilla iced coffee Hazelnut iced coffee The doughnuts aren't even made there, not fresh like Krispy Kreme... Pretty darn stale tasting and stiff. I was disappointed because it wasn't what all the hype made it seem it was. There wasn't a line which was good but for some reason the workers were rushing us and all crowded blocking the selection of goods. When ordered the new ranch chicken wrap (without bacon)... The employee forgot the ranch too! He didn't even offer to remake it like all the other places would normally do. Instead I was given some ranch in a torn piece of a coffee cup.... Overall: Chicken wrap was blah tasting, very bland and nothing special. Hash Browns were good. Doughnuts were a HUGE let down. Iced coffee was good, too much sugar though--- and can cause heartburn for some reason. Bagel was prepd by them with EXCESSIVE cream cheese. Not really wanting to go back. Nothing special. read more

Disappointed DD lovin Chicagoan :-( At 7:30 am Coffee was good but wasn't sweetened much at all. Glaze donuts were smaller, dry, hard and the glaze was cold, slippery and gooey. I'll give em another try - after some time but ONLY when the line is less than an hour wait. read more

Once a week I drive past two different Dunkin Donuts in Santa Monica. This location is more convenient for me, but I prefer the Dunkin Donuts on Washington. I haven't had luck with this location. They generally have a pretty limited selection towards the end of the day, while I never have an issue at the other location at the same time. I also was disappointed after unwrapping a breakfast sandwich and one of the two tiny pieces of bacon hanging out was burned. I thought they just microwaved the bacon, so I didn't think it was possible. Since it was hanging out, it was also pretty obvious to whoever wrapped it. read more

I MISS DUNKIN DONUTS SO MUCH! I'm SO excited that they've finally come to Los Angeles! Their donuts, coffee, and egg sandwiches are the best! read more

If this is the east coasts example of good donuts I am lead to believe that the east coast likes crappy donuts. This is me and my wife's second trip. The first time we went it was right after dinner and we wanted a tasty treat so we got a vanilla chai and a pumpkin latte. The pumpkin latte is was AMAZING. The vanilla chai was bomb(so she says). However, the first time we were too full for donuts. Tonight we decided to grab another latte and chai and maybe experience these so called "amazing" donuts east coasters are raving about. We get there wait in a line OUTSIDE, for about 10 minutes, not too bad. Go inside wait for about 10 more minutes then we the drinks, yum, and donuts. A simple chocolate frosted and pumpkin pie donut. Oh yeah and had to try the donut holes or Munchkins as they are called. I get the holes sit down and take a bite. The toughest, gooiest, nastiest donut holes ever. We get home to try the rest and dodo who put the chocolate donut in the bag put it in upside down so all the chocolate was on the bag not the donut. The pumpkin pie donut was NOTHING special. If you like good coffee stop on in. They have some good coffee. However if you are jonesin for a good donut DK's is real close and sooooooo much better, as is almost any other donut shop with the plain moniker of "Donuts" read more

Completely unprofessional, a shame to the entire donut industry and the fine name if Dunkin Donuts. They would not allow paying customers and donut aficionados such as myself and my colleagues entrance EVEN 1.5 hours BEFORE closing time. A pox on these charlatans, they do not deserve the fine title of frymen! read more

whats the big deal? who cares about DD. If you love it so much move to the east coast, there's like a thousand of these everywhere. Gross growing up and still gross. Krispy Kreme is much much better plus they give you a free glaze donut when they're hot off the line. read more

Yeah, not so much! I grew up in St. Louis were we had DD everywhere so I was excited to have more of them opening up here. The service was slow, the counter was sticky, I actually saw a fly buzzing around inside the donut case. The people hanging around in there made it look like a casting call for a Fellini film. We have lots of good donut places in LA, this just isn't one of them. read more

Slow and unorganized. Dunkon Donutas at airports are more organized than this place. I walked out of line twice since the staff looks confused and didnt care to get people out of there quickly. I know they are new come on while i was there a dozen people left. That is money out the door. Get it together your loosing customers ans money. read more

Donuts are always stale. No matter what time of day we stop by. Surprising considering the place is busy. Such a disappointment! Think we will stick with the local shops. read more

I give this place a 3.5 stars but rounding up to 4. I'm an eastcoast girl and grew up with Dunkin Donuts. It's the first place I hit whenever I go home. So I was super excited to get one here. I went on Wednesday morning and waited in line for about 45 minutes. Not too bad. I will say the staff there are super nice and pretty fast. My gripe is with the donuts. Not a huge variety like they do back home. No white powdered donuts and no cinnamon powdered donuts!! What the hell? The breakfast sandwich I got was pretty good but I was seriously disappointed in the variety. I'll give it another chance but only when all of the hype dies down. read more

They close the line an hour early... They close at eleven.. They don't notify anyone, and I came from out of town for these. Hmm....

The guy behind the counter was a total jerk tool!!! I only wanted a donut and what was I keeping you from doing something? He was rude and made it seem like I was bothering him. Then why are you working there? I think he was a manager totally unprofessional. Just opened the bag and he squished my donut what A _______! read more