Great Dunkin location! The service inside at 6:30 in the morning was great. I ordered bagels with cream cheese and they did not hold back. There was more than enough for the bagel, my cheeks and the bag- YES! I ordered pickup on the app and my coffee was black. I asked them for some lumps and creamer and they gave it to me separately to put it together. I appreciate the help and service they provided. read more

Poor customer service, extremely unclean, and unfriendly staff. The establishment is not management well. We waited for 10 minutes to be served inside with three people working. The focus was on drive through. read more

Dunkin' - A sign of how unclean -- wiped the screen with a dirty cloth. - Donuts Near Me - Savannah, Georgia

Took 15 minutes for two maple bacon sandwiches. I was the only one in the drive thru, they pulled me forward for no reason, no one behind me. Where i waited for 10 minutes, honked my horn to talk to SOMEONE. She peaked her head around the corner asking "what was i missing". I told her im waiting on my whole order. two sandwiches. 5 minutes later someone else comes over - no apology, no justification for waiting 15 minutes for no reason. Definitely not coming back. Oh and they didn't even put bacon on the MAPLE BACON sandwich. YALL BE SO FR. read more

Really Dunkin? I could tear this whole company apart with the amount of BS I've seen from numerous franchises over the years. The 25+ minute wait for the drivethrough, orders wrong, food missing, but damn. A coffee bean in my matcha? Are you for real? read more

Dunkin' - a plastic cup filled with green liquid - Donuts Near Me - Savannah, Georgia

I understand we're dealing with a pandemic and all but to have your doors closed while a drive through line stretches out absurdly long, sorry, I ain't buying anything ever there...ever... I also understand it's the business owners prerogative to either follow the CDC guidelines of wearing a mask, social distance, and all else, or simply close their doors. But when I've been to other DD establishments and all of those have remained open while safely following CDC guidelines, and this one instead does...this. No thanks. I'll go to one of the others before I will ever be back. Heck, I'll start going to Starbucks instead... read more

You know on undercover boss when the owner picks the best employee and gives them the world? No doubt in my mind...It would be Amy . I love going to this Dunkin' Donuts and Amy makes it that much sweeter. She's always so positive and welcoming and she seems to actually enjoy her job. What looks like the manager will always politely correct the employees if they are doing some thing not to standard, i saw her check if my hash browns were warm... because who doesn't hate more when they get cold hash browns. She's awesome. My drinks are always consistent. They even put the actual cookie on top of my cookie butter cold brew! Thank you! read more

Mobile ordering is my new best friend! I've never pursued Dunkin as much as I have in the past 3 months. Matcha lattes are my newest obsession, and I find myself doing a quick order on the app, earning those points, and then enjoying my drinks in minutes! Always quick, ready and pleasant. Plus chocolate glazed cake donuts are my go to! read more

Worst DD ever! Rebranded as Dunkin Drive Thru. But should read drive thru, be told to pull forward, be ignored, wait 30 minutes, park, and go in to get an order. I ordered 1 dozen donuts and 10 wake-up wraps (the pre made, pre-heated heated wraps that are assembled and heated on grill) and waited 30 minutes. Went inside and was given the excuse that they were jam- pack. The store was empty when I entered. Wraps were room temperature, and they got the order wrong. I paid $41 to get poor service, cold rubbery food, and be called Love (preferred DD pronoun) by the employee. The manager offered me a single free donut for my inconvenience, which I declined since I had a dozen donuts that I paid for getting cold waiting on rubbery wraps. Save yourselves trouble and bypass this location and visit the local Donut shop on the corner of 17 across from Food Lion. They have better donuts and freshly made breakfast sandwiches. read more

The prices locally (Savannah, GA) have gone up and the owner is making public statements that no one wants to work anymore and price increase is due to this. I am disenchanted when such derogatory comments are being used. I am apprehensive about spending my money with leaders that blame instead of inspire! read more

Dunkin' - $3.09 for a cup of ice. - Donuts Near Me - Savannah, Georgia

Amy is always kind when she is taking orders! I have noticed it's faster than that it used to be.

I decided to stop by Dunkin' Donuts because I was craving something sweet and I had a coupon. So this was a bonus trip for me! I decided to go through the drive thru because I simply did not feel like getting out of my car. When I pulled up to the drive thru there was no one in line and I was immediately greeted. I asked for a Boston Cream donut and an Original Hot Chocolate and the lady told me that the store was out of the Boston Cream. Although, i was disappointed I asked if the woman could tell me the other donut options. The woman went through the list and patiently waited for my response. I told her that I had a coupon and she told me to drive up. At the second window I handed her the coupon and bank card, she adjusted the price of the items, and handed my card back. Right afterwards I was given my Strawberry Sprinkled donut and my Original Hot Chocolate. So excited to dig into my donut I completely forgot to take a picture so sorry. However the Strawberry Sprinkled donut was a good second option. I only wish that the donut was slightly warmed. Afterwards I grabbed my hot chocolate and took a large sip. Wrong idea! I definitely burned my tongue. The hot chocolate was extremely warm and it took at least 15 minutes to cool down. Nonetheless, I was delightfully surprised that the hot chocolate was filling. The liquid had a thickness that I couldn't quite put my finger on. As you drink the hot chocolate it coated your mouth with a chocolate taste. I wouldn't say the chocolate flavoring was the best quality, however the mix they use to create this drink was amazing and I would definitely get another simply for the texture. Overall the restaurant deserves a B+. The drive thru was quick and easy since this was out of peak time (4:30 pm), the hot chocolate has a thick velvety, smooth texture, and the employees were pretty nice on this trip. Pitfalls, getting to the restaurant is difficult make sure you slow down as you are driving on 17 because you may miss the turn and although the hot chocolate was great I believe the warming temperature should be lower because this could have been bad. read more

Dunkin' - Donuts Near Me - Savannah, Georgia

Worst DD I've ever visited. Poor customer service, dirty bathroom, donuts not fresh, flies on the windowsill next to where we ate. I submitted a review and the manager contacted me asking for information. I shared my experience but never heard back from him. read more

Bathrooms clean, restaurant clean, tables appropriately blocked and separated. Good physical distancing measures, everyone masked. My coffee was great, but husband's coffee was lukewarm, and chai was weak. Wake up wraps were well made. read more

Service was ridiculously slow. Took 15 minutes for a frozen coffee. Then they asked me, "What did you have?"

Not good. Went inside, waited at window for over 6 minutes while 4 employees hung around the drive thru window and ignored us. Finally one of them waited on us and gave us the food but no drink. Another employee had to get our drink. Also the men's room had no hand soap or paper towels in it. If I can't wash my hands, neither can the employees. The only thing good was the food. read more

I walked in and basically there was kids running around screaming and they were bullying this elderly women for eating a Glazed donut and drinking regular coffee read more

Customer service sucked. Ordered a small drink got a large. Wanted an ice got a hot. Wanted oj got Apple. Ordered a dark got a midnight. Horrible!!! read more

Same here for coffee. They probably have the best coffee of any major chain. I tried their cold brew which was rich in taste and not bitter. Very impressed. My wife had their Carmel latte hot and it tasted like dessert, but wasn't too sweet. Maybe best part was the absurdly good smell of doughnuts or whatever it is that smells so delicious. read more

Friendly cashier. Very slow service. They were out of pretty much every donut/muffin. The donut setup has empty papers the donut sit on flung around with the donuts sitting on the metal trays. Overall, this store needs work and a lot of it! read more

Yea! Dunkin Donuts has arrived in Savannah. Really kicks the the others hands down. The coffee was excellent as well as the donuts. The ambiance is different. Has area with stand up tables and chairs as well as leather couch and leather chairs. Free Wi-Fi is solid. Employees were quick and friendly. Two large flat screens (CNN-Yuck, & Jerry Springer- Are you guys Fornicating Under Consent of King? Serious!! and one small one (Fox News) near the walk in/waiting line area My only complaint was they had a ton of house flies in the serving area. Really flies. What a way for a first impression. Only thing holding back from 5 stars. read more

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Must say we really enjoyed this DD. Staff very friendly! Clean bathrooms. So good we came back before we left town to get coffee for the road. Lindsay and Daphne thank you. read more

Terrible cust service donuts were not fresh cereal donut was terrible just overall bad

Dunkin' Donuts... can't go wrong. Pretty clean hang out with comfortable seating. Staff behind the counter not overly pleasant but not rude either. I'd probably be a little grumpy if I had to get up really early too on a Saturday. I'd go back. read more

Dunkin' - Donuts Near Me - Savannah, Georgia

Just to let anyone know who comes through this area to this Dunkin' Donuts they do not know how to treat employees. And just to let you also be aware their ice has mold in it. This Dunkin is definitely in need of a new management. read more

Quick stop to get me a Halloween donut and some coffee. Used the drive-thru because there was no line. There was trouble hearing my order, eventually we got it sorted out. When we got to the window she was apologetic about not hearing me clearly. My order was exactly what I wanted. read more

Dunkin' - Spider Donut - Donuts Near Me - Savannah, Georgia

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This Dunkin Donuts is historically understaffed with long wait times. The staffing problem often results in the lobby being closed. I usually chose other branches or go to Starbucks because I don't have time to wait around. Employees are always very nice and I know this is out of their control.. but the owner needs to do something here, this is getting ridiculous! read more

DO NOT GO HERE. KEEP GOING. Unless you're in to incompetent service and waiting in line for an hour. Somehow managed to put pumpkin in our drink when it was ordered and read back as mocha and coconut. Asked for chai latte and was put on hold in the drive thru for a minute because they didn't know what it was. It's literally on the menu. Bagel minis were barely cooked. Bagel sandwich not even toasted. It's embarrassing those people are getting paid to work like snails and completely screw up every order. PLEASE DONT GO HERE. YOU WILL NOT BE SATISFIED. read more

They have the best sandwiches and they're always on time. I never have a bad time coming through to this Dunkin . They treat me well and always greet me with the politest of manners. read more

I ordered a large ice coffee with just creamer and no sugar and 3 chocolate glazed donuts& a wake-up wrap. Not only when We got to the window to pay did I have to repeat my donut order 3 times cause the girls at the window wouldn't take their AirPods out of their ears to be able to hear me but then they gave us the wrong donuts and forgot to give us the wake-up wrap. But it gets worse they put tea in my ice coffee and mixed it up, that was the worse tasting ice coffee I have ever had in my life. Never have I gone to a Dunkin and they accidentally added tea into my drink. I tried calling to see if I could get a new coffee made but no one would answer the phone. read more

I am really disappointed in the customer service. the lady told me to order when i was ready so i was trying to figure out my order when she said "are you ready to order yet" i felt very rushed so i started ordering and kindly asked if she could make me a matcha latte and add chai (which i have gotten plenty of times at dunkin') and she said "no" with no explanation and in a rude tone. Definitely not going back to this dunkin' read more

This is Dunkin Donuts. Nothing more, nothing less. I find it difficult to write a five page Yelp review about Dunkin Donuts describing the textures, colors, and flavors of coffee and donuts from a chain. So here it is: The coffee is hit (or cold depending on what you order), the donuts are fresh. Three starts because: They are beyond slow and struggle to get the orders right. It is Dunkin Donuts people. Not a five diamond restaurant. Well I continue to go to DD because of convenience. But that is all. The accuracy of the ordering has fallen below par. The other day I ordered one hot coffee and one iced coffee. I received two iced coffees. Today the coffee tasted like a poorly cooked steak - no joke. Maybe clean the filters? read more

Apparently this location changed a bit, so our Google navigator kept trying to take us to some random other location, but we finally found it across from the Walmart on Ogeechee. My wife is from up in the Northeast, so she is very sad that Huntsville, AL has no Dunkin. I grew up on Krispy Kreme, but I have been converted to cake donuts and breakfast sandwiches offered by DD. This location was nothing special from the others, but we enjoyed it immensely! read more

They are not consistent with their drink making, and I have gone thru the drive-thru twice now and gotten the wrong donuts. Seems like there is a lot of turnover in staff minus 1 or 2 people, and the new people just don't seem to care. It's hit or miss every time. Good luck. read more

This store is dirty and not very efficient. Service is slow and questionable. Even pounds of coffee are dirty and all mixed up.

Hey, I love donuts, Dunkin Donuts has revamped their menu items, bringing you lunch items and cool drinks. The inside atmosphere is laid back. Grab a jelly donut, and ask one of your cop friends to come join you for lunch, cops love donuts. The staff is friendly, but they may have trouble understanding my New York accent, I speak proper English, therefore, when I order a chocolate covered donut, I mean the type with the icing and not a full chocolate donut. when I got home and realized I received the wrong donut, I said " forget ta bout it'..and ate a half dozen with milk, while watching the Jetson, felt like a I was a kid again,..it took an hour of a work out to burn off my sugar intake...but hey, I got a sugar rush..and I enjoyed every bite...yeah. read more

Lots of indoor seating, comfy leather sofa, free wifi. Iced coffee is pretty good, reasonably priced, and so big I couldn't finish it (size medium). The sweetener makes it overly sweet in my opinion, so I skip it. Munchkins were fine and only 50 cents for two. Service was friendly. But I didn't like the random piles of crumbs in several places on the floor where someone started sweeping, then stopped to do something else, and left them on the floor with the dustpan. They sat there my entire 15 minute visit, and I saw the same thing the day before. It's tacky and doesn't mesh with the coffee house vibe they're trying to create. read more

This location is always fast, my coffee, or food is always ready before I even finish paying. Fastest drive through service I have gotten anywhere. I love the pay with your phone app and the friendly smiles here. I'm a happy customer here! read more

Dunkin' - Donuts Near Me - Savannah, Georgia

The food is good; what you'd expect from Dunkin'. However, I had a pretty bad experience with DoorDash when they (Dunkin') cancelled my order after I had been waiting an hour. read more

In any fast food service, it's imperative that the drive through crew does everything in their power to get things 100% correct. On Sunday morning, after waiting in the drive through for nearly 10 minutes to place my order and another 5-10 minutes to receive it, I pulled away and got on the highway. Took a sip of what was supposed to be a medium black coffee. It wasn't. Sugar and cream. As a diabetic, I couldn't enjoy that. (note: it was also a large, which I couldn't tell the difference 'cause I don't patronize them often). I couldn't resolve my issue for several hours until I was on my way home. Went inside and the manager (same one who handed me my order) was very gracious and refunded my purchase as well as provided me with with a replacement coffee. Here's my gripe - the order screen wasn't functioning, the price display at the window wasn't working, and I had to ask for my receipt. In this case, the receipt was correct - I was simply handed someone else's drink. Separate to the poor initial service, the vegetarian flatbread tasted like cardboard and their coffee is WAY over priced. I don't plan to visit them for food in the future, and being diabetic, I don't get to go for their donuts. I thought I was getting a convenient breakfast, but all I really got was late and thirsty. 3* rather than 1 or 2 because of the gracious response by the manager. read more

:-).. Love to have happy guest!! For any reason your experience was less than satisfying pleaae come on in and it will be fixed!! read more

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