My hope is that the store manager will read this review and take action. All of the employees were very nice. The donuts looked attractive. I haven't eaten them yet; I froze them. Unfortunately, although all of the employees were wearing masks, one employee was not covering her nose with the mask. The person who boxed my donuts did use wax paper to pick up the donuts, but did not wear gloves. They did have a partition up, but the cashier was not behind it. She also was not wearing gloves. This is not the fault of the employees. This is poor training and lax management. Hands should be properly sanitized with either soap and warm water or hand sanitizer. 20 seconds of scrubbing the bank, front, sides of your hands, your fingers, and between each finger. Rinse thoroughly. Do the same scrubbing if you use hand sanitizer. It's the motion of scrubbing that removes the virus. After hand cleaning, food service gloves should be put on to pick donuts for each customer then thrown away. These are cheap and sufficient in this situation. I found myself wondering if I should eat the donuts at all. I did some research and with precautions it is highly unlikely that the virus will be transferred through food. Or, if it is, will survive through the acids in your stomach. But, I felt unsafe inside the store. I'm amazed at how many people do not understand the basics of Coronavirus transmission and the simple steps that can be taken to protect themselves, their family, and their communities. Unfortunately, I will not go back to the store until a manager convinces me that they have retrained their employees and provided the appropriate PPE. Or, until we get control of this virus. Wear a mask. Wash your hands thoroughly often. Social distance. read more

Best dunkin' I've ever been to -- food was exquisite quick and the drink is the best green tea that tickled my taste buds. I recommend the strawberry dragonfruit refresher, it's 100x better than the drinks they offer at dutch bros across the road! read more

Dunkin' - dragon fruit refresher - Coffee & Tea Near Me - Spring, Texas

I'm ordered a $5 drink from door dash with light ice. They didn't even fill it up all of the way and there is still a lot of ice. Didn't think filling up a cup of coffee was rocket science. read more

Dunkin' - Coffee & Tea Near Me - Spring, Texas

I have visited this place frequently due to its location to where I live. The staff is very unfriendly. Today, I had another negative experience with rude staff and asked to speak to the manager. The manager proceeded to look at me and solely say "okay." There are plenty of other Dunkins in the area that I would visit before this one . read more

Me and my friend were so excited to try the 6 dollar meal deal. We ordered online and were super hype for our bacon egg and cheese sandwich. That was until we pulled up to order and were told the oven was "broken". We expected to at least get our coffee since you don't need an oven to make coffee, but when we got to the window the rude lady working told us if we wanted coffee we'd have to come inside. We should've taken that as our sign to get starbucks instead, but we are naive so we proceeded to go inside anyways. We ordered our medium coffee, which got served to us halfway full and tasted like water. We were extremely disappointed in the whole experience. read more

I hate to give them this one star but something is needed to post a comment. For this to be a DONUT SHOP, and opened all day they sure do sell out of all their donuts before 10:30am! What kind of business is this! Common sense would be make more donuts as you go throughout the day rather than turn business away. Bye! I won't waste my time and gas anymore at this location! read more

Tried Dunkin' for the first time today. My eggs were cold to the touch in my sandwich and my latte was burnt. My friend got the "winter blend ice coffee" which tasted like water. Everything was so bad it was almost funny but it wasn't since I paid for everything. I'm not sure why people kept saying Dunkin was good, maybe it was all an elaborate joke and I was the only person not in on it. read more

Dunkin' - Freezing cold eggs - Coffee & Tea Near Me - Spring, Texas

I would give zero stars if I could. The only reason why I am giving two stars is because of the location of this Dunkin' Donuts and the friendly, smiling young lady at the window, that's it. I absolutely despise coming here but as a north eastern or who would go to Dunkin' Donuts every day that's the only choice I have. There is a constant changeover of people in the store meaning there isn't consistency across-the-board. Customer service is lacking, management is nonexistent, always out of donuts or other items, and they took away their military discount. just very disappointing overall for a Dunkin' Donuts! Cup dripping down the edges, staff couldn't even wipe it down! It got all over my car and my clothes and now my hands with no napkins given. Yuck read more

Dunkin' - Avocado toast - Coffee & Tea Near Me - Spring, Texas

I am not sure who taught this group how to scoop ice cream, but to pay 4.99 for a double scoop, you would expect something a little more then what I got....See receipt attached and picture of 1 scoop....the other one was the same size....and my wife got two scoops as well....and were the same or smaller.....Looking back, should have bought the carton's in the freezer. So, warning to consumers, not much value for your money. read more

Dunkin' - $11.24 for 4 scoops that were literally 2 bites each scoop. - Coffee & Tea Near Me - Spring, Texas

See all

the service is so quick. the line moves along. got order correct. convenient drive thru

I drove 15 min cause it's the only store open and boy worst Experiance ever the attitude and feel like they don't even want to work no welcome no thank you not even one word barely heard when the girl said can I help you read more

They were out of the first three flavors I ordered, Which I picked off their website before I drove there. I ordered 1 single scoop........ $3.29 1 double scoop......$5.19 1 Specialty Donut..$1.69 1 Medium Shake...$5.99 They charged my card $20.82 They charged me for two donuts that I didn't order. When I said something to one of the employees she got Galvin (The Manager) he disagreed. I parked in the lot and went over the receipt. When I went back to show him the receipt he finally decided to refund my card $3.08 plus tax. Which will go back into my account in 2 or 3 days. By the time all this took place my ice cream was melted. He told me to give it to him and he would make me another one. (I didn't) I was shocked he was working as an employee much less a manager. The two employees that were there with him were obviously embarrassed. One of the employees wanted to pay me back with his own money. Galvin was rude and confrontational. Not only did I have to drive back up there due to their mistake, I had to prove myself for 20 minutes. read more

Dunkin' - Receipt - Coffee & Tea Near Me - Spring, Texas

Do not and I mean this with the upmost sincerity DO NOT BUY doughnuts from this location without checking before you leave. They consistently sell you pebbles and bricks with a smile. I don't know if they just don't care which is clearly the atmosphere but still this is by far one of the worst locations in the Spring Tx area. Maybe need new management or suppliers but this isn't an establishment I would dare recommend. read more

Lucky to getting a one star. Being an Uber driver & having numerous pick ups from there the staff is lazy. Then one time I was going to purchase something & they wanted to charge me to warm it up. They lost a sell on that. Yes the place is clean but service is poor. read more

I usually get my coffee from this spot but I think this will be the last time. My coffee was given to me basically see-through because it was super watered down. (Like they didn't change the coffee filter before brewing another) and I asked politely if I could get a new one, and they gave me back the same one. read more

I purchased a large iced matcha green tea. This is the most expensive cup of ice I have ever purchased in my life! I had more ice than the matcha itself... Just ridiculous. The person that took my order appeared as though he did not understand how to provide customer service. For you to hand a customer with a drink which you filled the ice up to the rim of the cup is unacceptable. The true rating for this establishment is a zero, but it is not an option. read more

This was my first time here. Staff was super confused and the chai latte is half filled watered down poor excuse for a latte. read more

Dunkin' - Coffee & Tea Near Me - Spring, Texas

The whole morning staff is always amazing!! My coffee is always made perfect. Mikey does such a great job.

Brought the kids in for a sweet treat. This location is a Dunkin Donuts and Baskin Robbins location. Great & fast service. The place was clean. They have the perfect size ice cream cup for little kids. read more

See all

Rude and disrespectful! My card was charged twice and her computer and then told me that's a me issue!

Great coffee at a much better price than other places and good donuts, not the best I've ever had but pretty good. This location though seems a bit understaffed and overwhelmed but they did a great job with our large order. read more

This place is great Great job on the real world market and the donuts are great thanks read more

So, this location is extremely dysfunctional and disorganized. The staff was nice but unprepared.

Omg talk about worst customer service, can't take a simple order and to top it off the latte was not good , who serves ice cold bagels, bacon wasn't cooked . This will teach me to cheat on Starbucks. Never again read more

Every time we come to this place they never have the very basic ice cream flavors. Why put the 31 brand on your shop if you run it like a basic shop. read more

this place is something else. From someone who has worked in the fast food industry, I've never given someone a cold latte no matter how busy I got in the drive thru. And no matter how busy you are, you shouldn't give your customers lots of attitude, especially if they're being patient with YOU. hope this store works on their customer service skills. Coffee was trash and so were their workers. read more

Looking for cold donuts and lukewarm coffee? Then this is the location for you. In-app use is very convenient though.

I love the ice cream at this store but I am a little bit more than disappointed in the advertising communication in this store in conjunction with door dash. I understand that the two things are two separate services but even in the store I have purchased a pint of vanilla ice cream and never been told I could get 2 for 1 pints in store, until today 7/23/23 (I have bought pints in store for $10 before and not been told this). I have been buying $20 pints on door dash with no notice of this in store policy, which may not be door dash's responsibility to communicate any in store offerings because they want to make as much money as they can, but circling back around to my visits to the store I didn't see a sign nor was I told to grab a second pint as they have a 2 for 1 deal UNTIL today, which is 11 months after I started buying ice cream at this store. Maybe the silver lining here is that this is the frustration I need to stop eating the ice cream so I can lose some of the extra weight I have gained, because it is incredibly frustrating to think of all the wasted money and lost product because of poor store signage and communication. read more

I ordered a iced matcha latte and my cup had more ice that matcha very disappointed. I This is ridiculous I am very dissatisfied I did not get what I paid for read more

Dunkin' - More ice than the Iced Matcha Latte - Coffee & Tea Near Me - Spring, Texas

Review for the Baskin Robbins at this location. We always hope they get better every time we try it again, but they always fail to please. Tonight, we tried the new tiger milk bubble tea. Ordered three cups. We were so excited for these, but when we tried it, there was a strong flavor of cinnamon. It tasted almost like a diluted horchata or cinnamon chai. Looking at the description of the Tiger milk tea on Baskin's page, there is no mention of cinnamon whatsoever. So we thought to call this location to ask. The lady on the phone did not try to help and stated that it was supposed to have cinnamon, there's nothing she could do, and she didn't know what to tell us. This location absolutely needs new management. Needless to say, but we won't be back here again. read more

This is a dual service location. It is also a Baskin Robins Ice Cream. I went in on 7/8/2023 at 10:30a to pick up a birthday cake for my daughter. When I walked in an employee named Chelsea was ranting and raving about another co-worker, openly, to where all dine-in customers were turning around. All while I was waiting to pick up an ice cream cake and have "Happy Birthday" written on it. I waited patiently behind the counter, when another worker came to check me out, I asked to have "Happy Birthday" written on it. The worker turned to the ranting Chelsea and she said, NO I DO NOT HAVE TIME TO DO THAT". What a pathetic attitude of a worker. Never again will I return to this location and will definitely spread the bad experience as much as I can through all social media. I will also reach out to corporate. STAY AWAY FROM THIS LOCATION. Plenty other better and more friendlier donut and ice cream shops around Rayford!!!!!!!! read more

I ordered avocado toast and every time the bread is old and stale very disgusting. Staff could not count change and we're very rude.

If you want a specific donut don't go. They are always out of everything unless you want glazed or frosted. I placed a order inline and they didn't have anything I ordered. If they would have called and told me no big deal. But they waited until I go there a hour later. Will not be back. I hope you have better luck. read more

Do not use the app to order from this store. They didn't have 1/2 of what I ordered and said I could either come back tomorrow for the other 1/2 of my order or they could issue a refund on my card but only if I had the card. I ordered and paid online. The manager Leslie is rude and overtalks and this isn't the first time she's been uncooperative and combative with any issue. read more

I went into baskin robins/Dunkin' Donuts 10 minutes before they close and they shook their head no and said their closed. Definitely won't be going back. read more

I tried to give them the benefit of the doubt, but today I'm done. This location consistently doesn't have many of the donuts only Dunkin has (French Crullers being my favorite). If they do have them, they're under cooked & soggy. Today was the final straw... second day in a row, no French Crullers. I'm done. Guess it'll be easier to stay on keto. read more

Just ate a cold kolache! Bummer! I love the ice coffees here but they're customer service sucks ass!! No greetings, no smile, they look miserable, and keep the conversations short. I say Thank you and I don't get a "you welcome" back. I guess! read more

Terrible customer service, I went earlier today and the girl didn't have any respect , she was basically barking at the customers , Never coming here again. read more

this place sucks. i ordered a iced coffee with cream and sugar. literally the easiest order ever. and it is overload with hazel nut. 0 stars. read more