Things were pretty chaotic here. Yikes. We walked in to a mop. To a 15 minute order since cashier was new, to a not sure who ordered a sandwich. We got 2 drinks and man oh man, I just wanted to go. I'm patient but it was a yikes. Only a few people inside ordering. Anyways, tasted good. This location could use some upper management helping out. read more

Could improve quite a few things. First thing, the woman running the drive-thru spoke very little English and did not even comprehend words from their own menu. What kind of doofus puts a non-English speaking person in an English state? read more

Hi everyone! I'm a local teacher, & on weekends I tutor a student - sometimes we do our sessions at Dunkin in Tavernier. I just wanted to give the biggest shout out to Victoria there! She is truly a light to everyone who walks through the door. Every time we visit, we leave feeling the love. Watching her positively impact so many people is such a heartwarming experience. She has a heart of gold & is someone we genuinely look forward to seeing each time. The best things in life aren't things -- they are people like Victoria. As my students & I would say, she definitely "fills our bucket!" I hope this message finds her so she knows how much she's appreciated read more

I just had the best experience at this Dunkin. Great customer service food was hot ready to go as soon as I pulled up to the window. Staff was so friendly and helpful. Haven't seen this type of customer service in a long time definitely will be coming back. read more

Came here yesterday after noon, I'd have to say eveline dean is the best you could imagine. Had a bad day got some coffee talked to her she made my mood happier :). She has great service ! read more

Love this Dunkin location! Always fresh coffee and Ebony Dean is amazing as amazing as the coffee. Be sure to stop by and say hi to Ebony! read more

Dunkin' - Donuts Near Me - Tavernier, Florida

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Probably the worst service I've ever had at a DD. Lady obviously hates her job. I wanted a cup of ice and was willing to pay for the addition. She was incredibly rude. Also has racist graffiti at Drive thru no one has bothered to remove. read more

It's 615am and there are only using the drive through. I'm in truck with a trailer so I can't go through there. When I walked to the window the employees said to walk to the front they were about to open the door. There is two employees inside and a third just arrived for his shift and they made him wait for about 10 minutes. When the employee open the door they told me drive through only very rudely. I won't be going to this store again. read more

Rude, Aggressive, told me to hurry up And managed to screw up my order. Clearly someplace and nobody should ever go to read more

Worst Dunkin ever. The woman in the drive thru was so rude that we got our coffee at McDonald's the following day. I highly recommend not visiting this location. read more

Most disgusting place. ALL WORKERS are extremely rude and lazy. No one here had common sense of what it takes to have a job. No one wears gloves and lady at the cashier needs some serious help. Extremely lazy and rude. Cashier lady was counting money and reading text messages the whole time. I have never waited so long at a fast food place. read more

If you don't want to be screamed at just because the workers don't keep any tabs or look at their order history (because it is THEIR job to remember your order), then don't come here period. read more

Went through the drive thru. Super quick and easy. I was pleasantly surprised the hash browns were ACTUALLY crispy and not soggy like other places. The lady at the window was very friendly and upbeat, definitely lifted my mood. read more

Last two times we've been to this location the donuts have been hard and cold. After getting the donuts, we asked if they were made today (it was 9am) and they kept saying they got there on a truck at 5am. Apparently they don't make them in house. We threw them away because, like I said, they were cold, hard and stale. read more

After yelp earlier led me to a pseudo Dunkin' Donuts staged in a gas station, I was looking for the real deal with all the fixings. Fortunately I was able to find this one with the old MK I eyeball. Apparently I'm the first to review it, and it was very clean, ergo the high rating. They had their flatbreads, they had their lattes, and they had their donuts. When all was said and done, I was a happy boy. They also have a drive through which I didn't use but seems like it would be very valuable thing if you were in a pinch for time. Enjoy! read more

Dunkin' - Main counter. - Donuts Near Me - Tavernier, Florida

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I ordered a bacon egg and cheese on an everything bagel. This bacon isn't even cooked and I'm disgusted. The woman who took my order was also ridiculously rude. read more

Dunkin' - Bacon - Donuts Near Me - Tavernier, Florida

Service was indifferent and snooty, but i did get what I ordered. Having paid for my overpriced order, I asked for a cup of water for my dog on this 90 degree day. "That will be $1". That's all I need to know about a business. No need to ever go back. read more

We visited about 9pm the first night, and the munchkins were dry. We visited another night, and got some donuts, and they were better. read more

Dunkin' - two cars parked in front of a dunkin donuts store - Donuts Near Me - Tavernier, Florida

Avoid this Dunkin'. After reviewing our order twice with the snooty drive thru worker they still ended up not getting our order correct. How hard is it to mess up two donuts and drinks? Drive a little more south to the Starbucks. Disappointed. read more

These are the happiest crew members I have ever met! Jessica specifically is great on the window with a great smile to brighten up your day! They have have quick, fresh speedy service and an extra pleasant demeanor. Give these folks a raise! They get many people through their sluggish grumpy mormings and turn their frowns upside down! Love this place! read more

The manager, "Ms. Liz" at the Tavineer location needs a psychiatric evaluation and anger management classes and should be immediately terminated. Today, at 10:30 AM, I was getting doughnuts for my church on Sunday morning with my two small grandchildren in the car and asked for the Halloween doughnuts. The attendant at the drive-through asked that I drive up to the window and give my order there and I obliged her. For some reason, "Ms. LIz" was standing over her and began with calling me, "Honey" and "Sweetie" (in a rude manner) and yelling at me (for no apparent reason) and I asked her not to address me in that way and to stop yelling at me.. The attendant was able to get my order exactly right and handed me the doughnuts when "Ms. Liz" reached over and grabbed the doughnuts out of my hands and squeezed them all over my car and the floor and on my church outfit. My 3 year old granddaughter began to cry (they were the last 5 of the "spider doughnuts) and said she refused to wait on me and slammed the sliding glass door shut. The police got involved and I have a case number and asked that they review the surveillance camera which would show what happened. I intend to contact Corporate regarding this because of the trauma it caused my grandchildren and myself. She wasted food, company money, and set a bad example for the employees who were very accomodating. If she did not lose control of her temper in the last five seconds of my order, everybody would have been happy and we would have been on our merry way to church. I wanted to press charges because she effectively assaulted me and waiting for the police report as I asked them to review the surveillance tapes and include that in their report. I frequent that store with all of my family and want to be able to return there but not if she is any part of it. Thanks. read more

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2 days in a row I order on the go. When I get there and wait 10-15 min I have to ask for my food and then they start making it. Also very rude staff not only to me but every other customer. read more

I have been going to this Dunkin' for years now, and I've enjoyed it all those days until today, so to start off I'm going to order and ask for one moment, as I'm looking at the menu, the lady goes "are you ready" I answer with "yes I guess". Usually when someone is ready to order they will let you know, but anyways, after I say yes, she than proceeds to say to give her a minute, and I'm like ????? But when I get to the window her and her co-worker were arguing and she was giving me attitude and made my coffees wrong. She was on shift today (09/08). read more

If I could give this place 0 stars, I would. Went through the drive thru because the door was locked at 4:00 in the afternoon. Ordered 1 large HOT coffee with milk. Pull up to the window and the girl says $5.36. I am instantly shocked and I asked her, for a large coffee?? She gets all snooty and say yes! I'm thinking, Okay, I'm from Fort Lauderdale, maybe the coffee down here is more expensive, I mean, it's the Keys, right?? I pay for the coffee, and I pull out. I get to the light and go to take a sip of my HOT coffee, and it is barley luke warm. So.... I pull out my receipt to go back and get HOT coffee, and I look at the receipt, She charged me for a Large LATTE, not coffee...but she gave me a coffee. Hmmmm... sounds a little scammy to me. I go back to the window and I explain to her that I ordered a coffee, she gave me a coffee, and she charged me for a latte. AND gave me a cold coffee. I pass her the receipt and the coffee and she takes it and instantly give me an attitude. "Well, what do you want me to do?" So I tell her I want my money back. She tells me that she can't do that! "My manager is not here and I don't know how to do that, so you are going to have to come back in the morning." I explain that I am driving home and will not still be there in the morning and she says, "Oh well, I don't know what to tell you, because I am not giving you your money back!" So I tell her, take it out of your tip jar and you speak to the manager in the morning to get YOUR money back, since you will be here and I will not. She has the nerve to tell me, " I don't like your attitude, come back in the morning if you want your money back." and proceeds to slam the window in my face! So...she took my money, my coffee and the receipt and I got nothing! They have thieves working for them there. DO NOT GO TO THIS DUNKIN DONUTS!!!!! I will be contacting her manager as well as the corporate offices. read more

The lady that took my sisters and my order was so rude. Cut us off multiple times, yelled to correct or clarify, etc. my sister was on the verge of tears by the time we left the drive thru. Would not recommend. read more

If these ladies don't make your day I don't know who will. Not sure what all the negativity in the reviews is about because I come about once a week. The ladies working the drive thru are always so friendly & in the greatest mood. I credit the white lady who I think is the manager...now only if all the other Kmart & fast food workers in this town were up this level... read more

We just went through the drive through and she was fast, friendly and the iced coffee is lovely on this hot summer day. It makes me sad that the ratings are so low for this location based upon many reviews from years and years past. Keep up the good work Dunkin of the Keys! read more

Pulled up 12 minutes before closing and they literally turned the lights off while I was sitting at the box to order.

Don't use the drive-through. Slow, as slow as possible. Either you pull up and they ask you to wait then don't take your order. OR they don't even say anything, after 10 minutes you go up to the window and see the employee with their headset around their neck. I understand there are other customers, I get it. But when you see someone who walked in after the fact you had been sitting in the drive-through, come back out with their drink or food, its frustrating. Bad customer service. read more

Worst service by far from any dunkin we've ever been to and we love our dunkin coffee. Ordered multiple sandwiches and drinks, 2/4 of the sandwiches was wrong, one was cold and had half an egg on it. Coffee was completely wrong and we repeated our order multiple times AND read it back to us and still handed it to us wrong. We went back in to have the cold sandwich fixed along with the other sandwich made wrong, and they proceeded to reheat the same sandwich burning the bagel 3 times because they wouldn't listen to the correct order, got an attitude because it was incorrect to the point where we just left. Worst customer service I've ever had and rudest employees. THIS PLACE NEEDS SERIOUS HELP! read more

Amazingly rude worker! Not worth spending your money here when there are plenty of other places to go that will be friendly.

Worst Dunkin service ever. All we wanted was a dozen donuts and they really struggled. Also: asked for no sprinkles, got sprinkles. Had almost no flavors we asked for. read more

Showed up at 5:58 pm on a Sunday. Doors locked. Operating hours are until 8pm I called and someone inside the store answered saying that the "new hours" are 6am-6pm. read more

I have been to Dunkin Donuts all over the country, and this is the worst one I have ever been to by far. I asked to order a Frozen hot chocolate machine was down, so I then ordered a smoothie the machine was also down. Pulled up to the window it was very dirty, and the cashier had a terrible attitude. Not to my surprise the two items that I ordered were both incorrect. -Mak read more

Terrible do not waste your time! After giving them several chances after numerous negative experiences. Today was the worst! I went to get coffee at 6:35am and they were closed. Someone rudely yelled at me from a car " we are closed ma'am!" Now the particular location is opened at 5am. The owner needs to get rid of current staff and start over! Pay locals a little more and perhaps you will get employees who want to work and treat customers respectfully. read more

After driving from key west we mapped how far a dunkin was for some coffee to help with the rest of our drive. Pulled up at 5:48 pm and walk in and the uneducated employee said "we ain't got no ice coffee"... confused my bf said "you don't have ice?" She says "na we poured the coffee out because we (finna) close in 10 min" very rudely! Wtf? This incident just happened on 11/17. Maybe they should compare the dates with past complaints and I'm sure it's the same employee sounding like she's straight from the hood read more

Customer service is crap. Could barely bother to take our order the first time we came through on Friday at 5 pm. Then we came by today Monday, at 12 pm - LUNCH HOUR and 3 staff members were sitting outside. As we pulled up to order at the drive thru we were told that they were going to be closed for an hour and they were sorry no other explanation on why so I am assuming they were all taking lunch at the same time during the busiest time of day for coffee runs. Won't be coming back here. read more

Everytime I go to this location I have to repeat my order at the window... and it's still usually wrong. Save ypurself the trouble and just go to the marathon station up the road and order a cafe con leche. Or visit the key largo location, it's slightly better. read more

Worst place ever coffee Undrinkable. Hardly any donuts left. Drive thru very slow, don't go to this one.

The Manager Liz and her crew are the most friendly and polite. They always greet you with a smile and as a matter of fact yesterday the manager, Liz made my day when I ordered my coffee. Keep up the good work read more