Stop early in the mornings to order my iced coffee and the woman that takes the orders is not very friendly. She talks way too fast and too loud. There used to be a guy that worked at the drive thru window. Miss him. He was very polite everytime Also, their coffee doesn't have the freshest taste. Will have to go back to Starbucks read more

I've been meaning to write a review of this place for a while now, but by the time I get home from work, I don't have the energy or I've completely forgotten. I've had mixed experiences here and for as much as I love Dunkin, I have to keep it real with my experiences. Overall, the place is clean and the bathrooms are in good order. I've done both the drive thru here and the counter, and by far the drive thru's the quickest way to get anything done in regards to speed of service. Up until literally this week, the counter service was slow to non existent, to the point that I drove by it a few times and didn't stop in because I really didn't have the energy to wait 5 minutes for someone to notice me at the counter. The coffee and muffins here are on point, which is what keeps me coming back. Occasionally they're out of chocolate chip muffins but everything they make is so good I just get the coffee cake instead. Coffee is consistently good as always, so that's a bonus. As I stated earlier, the counter service has been consistently slow, which really could use improvement. The drive through line does move quickly and efficiently and isn't more than one car ahead of me unlike Starbucks and the coffee here isn't burnt from being over roasted. If the counter service is as good as it's been this week, and stays that way I'd be willing to up it a star. read more

Dunkin' - a cup of coffee on a table - Donuts Near Me - Warren, Michigan

Worst location EVER!!! Do yourself a favor and do not waste your money there. I used the app to order 2 dozen donuts for a birthday party. The app does not give a time of pickup nor does it give any information pertaining to rules if you take long to get there. I ordered them and paid upfront for them at 10am, I went to pick them up at noon and the manager said they sold them because I took too long to get there. So this crap place took my money and charged other people for the same donuts. I yet to receive any kind of refund and no one answered any of my calls. I will never buy anything from Dunkin. read more

All the workers here are so sweet and kind, they move quickly and are amazing! Specifically Dipika who shows me so much kindness everytime I see her. Great service, great workers! My iced coffee is always perfect read more

They don't carry donuts after 4pm. Your coffee is delicious!. Sometimes, the wrapped around the building for service.

Horrible I mean horrible service all of our drinks tasted like soap absolutely disgusting. Went inside and talked to them about it and was told there is nothing they can do. DON NOT I REPEAT DO NOT GO HERE downright disrespectful and rude they don't care about their customers or the products they sell read more

I go to dunkin atleast one day out of every week. Every time, the same 3 people are there and this one lady does not care at all. i will be waiting for 5 minutes standing at the empty counter waiting for someone to take my order and they take forever. the only time i get acceptable service is when the manager guy is there. he recognizes regulars and is super sweet to everyone. the food that they serve could be better but fir this location it is mediocre. hit or miss basically. the seating area is always clean which is good, but the woman's bathroom is always out of order. i hate this location but it is closest to me so i end up going anyway. don't be like me and waste your time here. read more

Came to the location on a Friday afternoon. One young lady was sweeping the floor the other behind the counter. No customers inside when I walked in I no longer saw the lady that was sweeping the floor and the one behind the counter never even spoke she said nothing ! I walked to the counter she just kept doing whatever never said anything I stood there 5-10 mins ! Well I'm not spending my money when people came recently speak ! I turned around left and went to the one on 10 mile and Schoenherr everyone speaks in there ! read more

We were at this location on Tuesday 06/06 between 6pm and 7pm. I would like to start by saying that the young woman helping us was amazing. So polite and so helpful, and our entire order was correct. She was running the entire restaurant, inside AND the drive thru, BY HERSELF! The reason I knocked off stars was due to the business owners practices. The poor girl was working alone. I had inquired as to why she was working alone because I thought that maybe the other employees called off. However she said that she usually works alone at that time because it is not that busy. To me, this is absolutely unacceptable. This is both unsafe and unfair to this employee. While she was helping customers inside and the drive thru, other customers left due to the amount of time it was understandably taking just one person to wait on them. If I were her, I would have walked out of this place due to stress immediately!!! In addition to the ridiculous amount of work she was subjected to as just one individual, it is very unsafe to have her working in there alone. Anything could happen, from a medical emergency such as passing out on the job, a slip and fall, or even a robbery, god forbid, and nobody else would be there to witness or help her. Please change this immediately and treat your employees better!!! They are working hard for you!!! read more

So about a week ago, I visited this location of Dunkin' Donuts. I ordered a vanilla bean iced coffee and a everything bagel with veggie cream cheese. When I got to work, they did not give me my right drink. They gave me a caramel iced cap and a regular bagel with vegetable cream cheese I called and talk to the lady that was working that morning and told me to come back a different day and they would have no problem remaking it for me. I came back this morning 23rd and they gave me nothing but problems about remaking it or who I talked to and then they didn't want to refund me the bagel that they messed up as well just the drink so I offered to pay for the bagel. I said whatever I was done. I was over it, then their Apple Pay card was not reading and they treated me very disrespectfully. Would not recommend this location to anyone. If you can't have good customer service skills all day dosent matter if it's 5am find a new job, I work everyday with great customer service and with respect for my customers and start most days at 4am! DUNKIN THIS WAS A DISAPPOINTING END OF OUR BUSINESS RESLATIONSHIP! read more

No bagels ready at 515 in the morning. They say they just opened. Tim hortons sucks and you were my next option. Put a disclaimer that we open at 5 but you can only order these items. read more

Last two times I was at this location dark roast iced coffee and cold brew were both unavailable. Just disappointing.

Absolutely disgusting! I ordered a pumpkin spice latte, when I took a drink it tasted like straight whole milk. When I looked at my cup I had a black hair in my coffee! I have long blonde hair so I new it wasn't mine by any chance. My cinnamon raisin bagel was hard as a rock I couldn't even bite threw it! When I called them to address the issue they did not answer. Very unprofessional! read more

Dunkin' - a close up of a drink in a tall glass - Donuts Near Me - Warren, Michigan

No one was wearing masks. Preordered 5 iced coffees to pick up at the drive thru. No one came to the speaker, and when we got to the window, the girl got snippy with us and told us to pull forward. It took 15 minutes to get 5 iced coffees that I had already paid for. If it had been for my family, I would have left, but I had ordered these for essential workers a mile away. The girl that brought the coffees out had an attitude as well as no mask. Terrible customer service and I will never return. read more

Ordered delivery and the donuts were old and received nothing that was requested. The hash browns were burned. The only decent thing was the coffee. Won't be ordering here again. Tim Hortons is way better. read more

This location is HORRIBLE! I went to their drive thru and used my credit card and my CC info was compromised! When you go there to use your credit card they don't give you the CC machine out the window you have to give them your card so she had time to copy all my info. There was numerous charges to Lyft as well as an online charge to Victoria's Secret! When I called the location to speak with them about the issue there was no manager to speak with and the girl that answered the phone didn't even apologize, all she said was, "Really?" with attitude! I don't know what type of people they have working for them but DON'T GO HERE!!!!! THEY STEAL FROM YOU!!! read more

Food tasted good but was incomplete. Ordered sourdough breakfast sandwich which was advertised as being made with 5 half strips of bacon. It only had two. read more

I preferred Dunkin' Donuts over Krispy Kreme and Tim Hortons. As being from New York that's one of the things you get all the time while you're there. You just grow up having Dunkin' Donuts. So I was pleased when this one came in. I found myself a new stop now every day to get some. The employees are really nice and helpful. My donuts were really good and happy about it. read more

Dunkin' - Donuts Near Me - Warren, Michigan

This place is going downhill. They never mix the cream and sugar in the coffee so you just get a mouthful of sugar. Waited 13 minutes for two coffees. Terrible never going back. read more

Horrible quality of donuts here. They only ever have a selection of 2 flavors of donuts to choose from. Also the cashiers never ring up coupons the correct way. read more

Nope. Terrible customer service. Automated sign on menu was clearly advertising the 2 for $5 mix and match combo and owner refused to honour it saying it was old from July. It was August 25! If the deal was over why was the advertisement still actively displayed on the screen? I can only attribute this to GREEDY owners!! read more

I've seen the same young lady working inside several times and each time has just been really helpful.

I like to make a stop on the way to work. Breakfast is the most important meal of the day along with large coffee triple triple and two shots of espresso. Theres a few good places along the way but this Dunkin Donuts is by far the best for service, hot coffee, awesome food, and the staff is amazing. Thank you Dunkin Donuts for taking care of me. read more

So happy this place opened up near our home. The team is always friendly and I have never had a wrong order. Love the iced and blended coffees. Great addition to the neighborhood! read more

This is the Dunkin Donuts that converted me over from Starbucks. The coffee is great, the employees are super nice and friendly, and they keep the store very clean. I get a coffee on my way to work five mornings a week and pay less than I would for two mornings at Starbucks. Go and enjoy this DD! read more

I got donuts from this dunkin a couple of times and was very disappointed. They put very little filling in the donuts compared to other dunkin donuts locations or bakery's in general. I don't know if this is a lack of training or just an owner trying to reduce cost. I stopped going to this location. read more

This location is large enough to hang out, it's new and clean, but best of all the staff are friendly, thorough, quick, and helpful. Its the best dunkin donuts in the area. read more

I've been here a few times and there's always only one employee working who seem undertrained and stressed. My drinks come out wrong and not how they are supposed to be made. The other day I ordered a frozen mocha and I think he literally forgot to put the chocolate in so I basically had a frozen milk with whipped cream on top. Disgusting! I never really leave reviews but I just feel so bad for the employees here that I had to say something because this is due to poor management. Why would you put a person working by themselves if they do not know what they are doing yet? So sad. read more

Worst Dunkin donuts ever stood in line for 10 minutes while they ignored everybody at the counter and focus strictly on drive-thru I will never come back to this location again read more

Was soo happy when this small strip mall opened this Dunkin Donuts ! Their employees are friendly. A quick in and out any time of day ! Great coffee and love their cheese bagels !!! And when you let them know your a Senior Citizen.. Wahla .... you get your senior discount ! But you have to mention it . read more

I went for an iced coffee on Easter, and they only had one worker. She was new with minimal training. Didn't know how to do promotions for after 2pm iced coffee pricing. Was overcharged after waiting 25 minutes. Will never go to this location again. How can you force a new worker to operate a business? Very unprofessional management to leave this girl working alone. She said she would likely quit after the day was over. I truly can't believe such horrible management with a brand new location. Wouldn't be surprised if this is one isn't around much longer. Absolutely pathetic. read more

As someone who used to work at this location (for a year and a half), I was part of the opening staff and I LOVED this store! Ownership changed about a year ago and I know the guy who runs it now and he is a total jerk. He treats his employees like garbage, calling us idiots, morons, etc and NEVER gives encouragement or positive feedback. A minor was working 40+ hours a week on the regular. Management is poor. Employees are forced to pay for short drawers out of pocket. Lots of shady stuff going on. Since most of the former employees, including myself, left I noticed that the service has been slower and inconsistent. I feel bad for anyone who goes to this location, I even noticed the New sandwich guy didn't use gloves when he made my sandwich. I asked him to make me a new one. I'll stick to the Cass and Groesbeck Dunkin, it's worth the farther drive. This way I don't give the lunatic who runs this franchise anymore of my money! read more