The workers are rude and do not listen to you. They always mess up my order and never have anything else to help fix their PROBLEMS. Asked if I had everything and the person in the drive thru just looks around. Like what?!? read more

Friendly service. Arrived 15 mins early for my scheduled online order, and though no order received yet on their end, they happily put it together for me. They did ask to see evidence of the order. I then ask for a cup of hot water. I had just arrived at Dunkin from a 40 min walk in 15 degree weather, feeling like 6 degree with the wind chill. And though not cold from the brisk walk, was thirsty. That would be a $1 charge for the water they said. Same for cold water. It should be noted that there was no extra charge for napkins, Wi-Fi, or bathrooms. They even have convenient electrical outlets free for use. So be sure to BYOW. (Edit: On my way out after submitting my review, they were able to provide water (anyway I would like it) at no change if I provided the container, which I did, having a water bottle on hand.) No doubt policy, and maybe systemic, but just leaves a bad after taste. Relatively clean, this time smell was ok, but been to this location before when there was a strong burnt smell in the air that persisted at least for my length of stay, 15 minutes. read more

Dunkin' - Small but convenient seating - Donuts Near Me - Waukesha, Wisconsin

Doughnuts and coffee are good. Service is okay. However, the last time I ordered the breakfast sandwich had hair in it. Unfortunately once I see hair I don't trust the establishment anymore. read more

This place takes fucking forever and it taste awful, no matter what I get. It's either burnt or too cold, coffee tastes like it was made in the toilet. I've never had any issues at any other Dunkin locations I've been to read more

After going for a quick breakfast run, I am disappointed in the shape of my bagel. I assume that there was a bad batch produced, but it should be the managers job to communicate that customers should not receive these items. It was not worth spending money and receiving this. read more

Dunkin' - disappointing bagel - Donuts Near Me - Waukesha, Wisconsin

some nasty icky young lady named ana back in 2020 gave me a turkey sausage sandwich instead of the impossible sausage sandwich. I'm vegan so I do not eat meat and she refused to give me a refund or a new sandwich. When i went to complain when i drove back through the drive through she said the impossible sausage sandwich was suppose to have turkey in it. Which means shes an idiot and a lying NASTY. she also gave me half a smoothie instead of filling the cup as well as threw the straws through my window instead of handing them to me. ICKY. read more

WORST EXPERIENCE AT A DUNKIN EVER! We had multiple cashiers ask us our order multiple times, then they doubled and tripled everything we ordered and overcharged us. When we asked how we got that total, they told us prices that were incorrect and charged us more. I would highly suggest going elsewhere. read more

This location needs work. Slow service, VERY slow service, incorrect orders and uncaring somewhat rude customer service. Ordered extra large decaf coffee with swirl flavor (sweetened) + senior discount. Got a almost cold and only large size coffee with a flavor shot (unsweetened) and no discount. Coffee tasted old and stale. Almost like yesterdays coffee - YUK! I actually threw it away a few blocks down the road when I stopped at the Kwik Trip. I've given this location a couple chances at getting it right or at least having a friendly staff working. If you don't like your job, get a different one. Bad attitudes ruin everybody's day. A good cheery attitude can maybe lift somebody's day or make it more bearable. Shape up or ship out as my grandma used to tell me! read more

I am mortified by my experience. To start, when approaching the window after ordering (keep in mind no one before me and no one behind me) I was asked who I was picking up for--um myself? The order the girl relayed back to me was completely wrong and insinuated that I had added new items to my existing order...false. After clarifying my order I paid and wasn't given a receipt. The two girls made me feel like I was in the wrong for them messing up my order. I get my food and I drive home. When I'm home I open my bag to see this- crushed hash browns and what is supposed to be a bacon egg and cheese bagel, but not a bagel. I thought whatever not a big deal things happen. I was so grossed out after one bite I had to throw it away. The amount of grease that poured out of the breading was repulsive. It's a 6 minute drive home, there's no reason my meal should have tasted like it just came out of the fridge. It was cold and horrible and I will never spend a dime at this location again. read more

Dunkin' - Hash Browns--this is literally what I opened my bag to. Disgusting. - Donuts Near Me - Waukesha, Wisconsin

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donuts were stale and cashier looked scared these were the worst ive ever had, it looked closed and dead inside. thats how i felt after eating this donut. read more

My biggest complaint was the waste of time this place cost us. We ordered an impossible sausage sandwich on Door Dash only to have it cancelled with no explanation. We drove over to order it and was told they removed it from the menu..Ok, so really remove it from all menus or tell individuals why your order is cancelled!!! Then we ordered the hash browns which were served to us FULL of grease and smashed up! We should have taken a photo before we tossed them so you could see for yourself! We will definitely not be returning to this store. read more

0 stars if possible. This location gets worse and worse every time I visit. I have never had a order that was correct. They are rude, play on their phones and ignore customers, and seem to have no management to rein their circus. Oh and for being Dunkin' Donuts they never have donuts! read more

The poor ratings for this location are generous. Came here 11am on a Saturday & they had only 2 or 3 kinds of donuts left. Ordered a hot chocolate & received a coffee. Employees spoke in 1-2 word sentences and are devoid of emotion. This place is the Island of Misfit Toys (minus any donut selection and happiness). Do yourselves a favor, get your coffees @ Starbucks (a mile west on Sunset, inside the Target) & your donuts at Pick & Save (next to Target). If you insist on coming here do yourself a favor and lower your expectations. You'll still be disappointed. read more

This place is literally awful. I used to work at a different Dunkin', so I know how lax it is and how not devoted to customer service the management is (why I quit) but this is beyond outrageous. The workers are rude and inattentive and barely can comprehend anything when you order, it's like they aren't even literate. Awhile ago my boyfriend ordered a sandwich at 6pm and they said they had turned the ovens OFF even though they close at 10. They're just rude and lazy at best and have the IQ of a grape at worst. read more

VERY slow service. If you go here leave yourself extra time because you are going to wait!

Cannot even give one star. Ordered AVO toast - the layer was so thin you couldn't hardly taste avocado. Tried calling the store and of course no one picks up the phone - tried several times. Horrible will never return read more

If I could give this place half or no stars I would. My fiancé and I were very disappointed. We had to wait about 10 mins for them to actually take our order. The girl taking our order had an attitude and was very quiet. We ordered two caramel iced coffees with cream, both barely had any cream in them all you could taste was a very strong coffee taste. Only one employee had a mask on and the other didn't. I get that they mostly have two worker but their service was horrible. I've gone here one other time and the service was amazing, they got my order quickly and had my drink ready to go when I go the the window. read more

Dunkin' - Caramel iced coffee - Donuts Near Me - Waukesha, Wisconsin

I wish I could give no stars! They put the hash browns in the same bag as the pretzel bites. I said that was not acceptable since they were for two different people,and the pretzel bites were hard and burnt. The manager said he would make new pretzel bites. That did not happen got home and the food was mostly hard and burnt. He obviously just put the pretzel bites in a different bag and just gave me the same ones! Not the first problem here, last time they put the frosted donuts upside down in the bag. I will go back to the other Waukesha location since I still have money loaded to my DD app I sure hope they are better! So disappointed read more

Dunkin' - Donuts Near Me - Waukesha, Wisconsin

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Super long wait? Check. Running out of donuts? Check. Employees that need to be trained? Check. I avoid this location at all costs. Go get a bagel from Panera or make the drive to Caribou coffee instead of going here. read more

Ordered a coffee with a little ice. Got cream and the coffee was not hot. Too busy talking to each other and texting and not getting the orders correct. read more

Drinks are never mixed, sugar is always sitting at the bottom of my coffee so when I try to drink it feels like sand

So l don't know where to start! My morning was going good until this Dunkin dount worker mess everything up. She caught a whole attitude because she got my order wrong. # Like l pack the bag myself # l didn't give you the job # tell your boss to let you work in the morning! read more

Nice people but the product is not good at all and very over priced even if it was good. Coffee very weak. Doughnuts not worth ordering kwik trip sooooo much better at a much better price. Hot sandwitchs are nasty i have no other word for them. Sad back in the day dunkn (doughnuts) no longer the name. Had the best coffee and doughnuts and fresh too nothing lasts forever. I don't understand how they have enough sales to keep the doors open. read more

Friendly staff but they are always understaffed. Expect a long wait. I want this location to be successful but they'll need more employees to keep business! read more

Employees are not very nice. They hardly ever get my order right. Every single time I go there, I'm more disappointed. I stopped going.

This place is terrible. The owners aren't much better. Bought 5 sandwiches and all were cold in the middle. We waited 10 minutes at the drive-thru window for cold food? The staff barely said 2 words to us. Filled out the survey and the owner said in a short e-mail that the "management will be talked to". Never going back to this dump. read more

Service is slow and my order has been incorrect sometimes. Rewards and location are main reasons I come back. Hopefully they can get employees trained and up to par soon.... read more

Extremely disappointed with this dunkin location. I went at 4pm today. I was the only car in the drive through, yet it took about 10 minutes for someone to take my order. I proceeded to order an iced tea, and a dunkin' employee rudely informed me there is not enough left to make the drink. I was willing to wait until more was made, but the employee said I was unable to do so. I'm not sure if this was because they were out of the ingredients to make it, or if it was just laziness by the staff. Customer service was poor, I will not be back to this location. read more

Me and three other customers just spent over 30 minutes waiting for simple orders of breakfast sandwiches an drinks. Very understaffed for a Saturday morning, not trained well or communicating with one another. Lots more issues as well, really disappointing. read more

I sat stuck in the drive thru for over 15 min because you were not open; I am very disappointed

Customer service isn't great... it's really slow too. If you want to get your coffee in a hurry, I wouldn't recommend. The coffee doesnt taste to good either, it always has a burnt taste if that makes sense. The breakfast sandwiches are cold in the middle too. read more

I want to like this place. I do. But every time I have been there, it has been a train wreck. Orders are always wrong. Always. Every time I've been there, a line of people have come in from the drive thru with their incorrect orders. I waited for so long for a Dunkin Donuts to appear on this side of town but this one is just awful. read more

I spent months coming here multiple times a week to get the same thing every single time. I'm a polite person, and I try to treat people with respect. But most of the employees over the course of the last two years have an attitude every time I show up. There isn't a "hello can I take your order?", it's "proceed with your order" or something else in with a condescending attitude. There are a couple people that have been nice but they're mixed way too far and few in between. That's just the employees and then you get to the food and drinks. Don't get me wrong, when someone knows what their doing it's good, really good. But the turnover rate is so ridiculous that no one knows that the hell is going on apparently. Sandwiches burnt more than half the time, drinks always inconsistent, and even worse when you say something they feel offended about it! Anyways long long story coming to an end. Dunkin' Doughnuts has truly lost my business and I will never return. read more

workers are not friendly dont get what you pay for i bought a 50 pack of munchkins and only got 38 munchkins ,manager wont answer her phone or return the call,this is not any way to treat a customer read more

I feel bad for the employees as they are clearly not trained properly. Owners are losing money because they had to throw out my drink twice before getting it right. And that hasn't been the first time. Who ever manages this store either doesn't care or doesn't know what they are doing. read more

The current manager is quite rude. We won't be ordering coffee from there if she's working. She's not friendly at all, however, the rest of the staff are great! read more

I have had many experiences here and most of them were bad your employees have an attitude and are rude. Some days I'm waiting in the drive thru for 30 minutes for a small simple order. While okay I understand if you only have two employees on but when you have more then four employees on and two of them are standing around talking doing nothing it's not okay. Today, I thanked one of your employees and she responded with a, yeah, have a nice day. I thank your employees and they can't or don't say thank you back. I don't get told my total after ordering and often don't get a receipt back. My order has been handed to me wrong on multiple occasions and sometimes I ask for decaf and it's caffeinated which may seem small to you but my mother can't have caffeine it affects her heart negatively. Your employees don't follow the mask mandate either which could get you fined... I understand each employee has their own polity views but when your working with FOOD I expect the standards to be higher and political views to be put aside and for your employees to take your customers health a little more seriously. read more

Very friendly employees. However, they're veeeery slow and run out of common things often (caramel, hash browns, their oven wasn't working).

Worst DD I have ever been to. They are either always out of something or the food is completely burnt. After my last visit, I will never go back again. I tried to order food through the drive thru and was told the oven was broken so I left. But after I pulled away, I decided to go back in just to order coffee. I was shocked to see they were serving food inside! So I'm guessing they were lying because it was too busy for them to handle food orders from both the drive thru and dining room. I now drive further to visit the New Berlin location instead where I know I will get good service. read more

Worst service ever. Just stopped there to get my usual coffee and this one was on the way versus the grandview location, i always go to(great service there). Waited for almost 5 minutes for the person in front of us who literally got a water and a munchkin then proceeded to watch them talk and watch t.v. for over 4 minutes then one they were reminded i was waiting they proceeded to pour ive in my container talk for another 4 minutes so i just left. Literally left. How ridiculous to wait almost 10 minutes for an iced coffee with mo other customers in the store. HORRIBLE SERVICE. GREAT FIRST IMPRESSION read more