I love this store and my favorite person is Ina at the very front of the store managing Check Out, Etc. Saying that I'm not impressed with the staff in Kitchen Design Area, first of all I had to get 2 associates to track someone down, Adele wasn't available so Regie is assisting us, Now Donna has come to assist her, unbelievable???? I know good associates are hard to find, I'm actually assisting her once she got on-line. Regie did the best she could but a suggestion is to have someone in that Department at all times or someone to assist and make recommendations, not just Adele will be in tomorrow, when in fact she wasn't, so I will go back Saturday am to try and catch her. read more

My 80 year old mother had her kitchen remodel by Home Depot and as the work was being done, nothing was correct and she was charged for their mistake. Then they kept up charging her for things that should have been part of the project. I recommend that you never use home depot to do home projects read more

Dog friendly. It's a nice little Saturday! We love grabbing our pup and wandering around the garden section to look at the large selection of plants. We always find something fun! When it comes to house repairs, their employees are very knowledgeable and friendly! We can easily get a deal and get what we need! read more

The Home Depot - Dog friendly! - Hardware Stores Near Me - Peoria, Arizona

Honestly this is a hit or miss. I go back and forth between Lowe's and this HD as they are right across the street from each other. But this location seems to be either adequately staffed and I'm able to get the help I need right away or they are short staffed and there's nobody around to help answer questions or guide me in the right direction. They typically always have what I'm looking for but sometimes I have to check an ACE hardware store instead. This HD usually has a lot of options and tends to have really good deals around the holiday/Black Friday time. This is my neighborhood HD so I come here often. Only reason it's not a 5 star is because there have been times when I couldn't get the part/help/guidance I needed. read more

want to say how disgusted I am in Home Depot home improvement my mother started a $40,000 plus renovation four months ago and to date it's still not finished. Everybody passed the buck no transparency no communication no follow up. Can't get anybody to call her back. They said a kitchen reno would take no more than seven days. They barely started it a month four...and it's taken them a month and a half to finish and yet still not completed. then we bought double doors paid haven't heard from anybody can't get anybody to call us back either so she is almost $50,000 in and no results! I would never recommend a home improvement again. read more

I bought a patio set on-line and had problems putting the couch together. So I went and talked to Rick, the asst manager and he said bring it in and I will have my display person work on it. So I did and a about an hour later Rick called and said that it was all put together. I just wanted t thank Rick for the great customer service he gave me. Bill N. read more

Jonas in the nursery section is great! Knowledgeable AND Helpful and my wife and I loved his quirky style! Way to go Depot

The delivery of appliances is a joke and absolutely no care for anything. I'll never buy another thing from Home Depot ever.

I've had a horrible time trying to get anyone to follow through with ordering new doors for my patio. They sent someone out to measure on Jan 22 and said I would hear from them in 2-3 days to come in and look at options. After a week had passed I called them and was told that they didn't receive the measurements and they would check and call me back. No one ever called again so a week later, I went in and was told they would request them again right then. The measurements came in and I knew from an email they had received them. Again , no call so I went in again. They said they would write up prices for the options I was interested in and send them to me tomorrow. That was a week ago now, and absolutely no email again and no tollowup from them. At this point I want my money back and I'll go somewhere else with actual service. It's been since January 12th and still no estimates. I don't think they actually want the business. read more

So when I go up to the checkout with a cart full of things and 3 year old I need to watch and ask the 18 year old broccoli headed kid if there's a way for me to scan something to purchase a few bags of salt and then he says "oh yeah the bags have bar codes on them you can scan those." I clearly was asking if there's was a way to scan something so I didn't have to go get the bags then come back to check out. Not only was that not offered but he just stared at me while I went to grab my own bag of salt then walk back to the register to scan it. It's obviously not his responsibility but dammit man, customer service is just non existent these days. I've been working since I was 14 years old and the first thing I would've done when then was ask to either grab a bag for them or bring their cart over to the salt and load it up with however many bags they needed. It's just crazy to me how lazy people have become. It also looks bad on the manager of these places too. How is this not one of the first things you tell your employees to do? Like customer service is key over everything else. Like actually earn your money. Don't just stand there and take up space. Anyone can say hello or thank you. Idk this once thing is just very bothersome. People need to be better. read more

i went to the hd store to purchase some glue to repair a broken plastic bin inside my lg refridgerator, which lg wanted to charge me $98 to replace. the glue products are located in the paint department. the young man working there not only advised me which glue would work best but went so far as to actually repair the plastic bin for me. i was so grateful and appreciative of his helping me going very much above and beyond what would have been just a minimal transaction. he left a lasting impression making me a forever supportive customer of home depot and their staff read more

This is the most useless Home Depot in all of Phoenix. Management at this location is useless. Their parking lot is always a mess. Carts everywhere. You can never find carts inside. The store is very messy inside, even for a Home Depot. I've spoken to management before and encouraged them to clean the store up. They are lazy and don't care and are only there for the big yearly bonuses. read more

The Home Depot - Carts all over the place. Lot is always a mess. - Hardware Stores Near Me - Peoria, Arizona

Tom was incredibly helpful and sweet today! We frequent this location multiple times a week because I'm always thinking of new home projects for my husband to take on and nobody has ever stood out to us like he did. Our living room fan broke today and Tom answered all of our questions and was very knowledgeable about all the different brands, sizes and functions. You guys are lucky to have him! Give that sweet man a raise. read more

Large location. This is one on the nicest Home Depots I have been to. Everything form the outside facade to the greenhouse-ish area was elevated higher than a typical Home Depot. Garden center was a little different than other Home Depots I have visited. There is the typical outdoor garden center. There is also a greenhouse-ish area. I say "ish" because the area doesn't have a glass roof. This area has many of the plants typically found in their indoor garden centers, potting soil and pots. Having it like this allows for more seasonal items inside. Selection was what one typically expects to find at The Home Depot. Employees were helpful. One pointed us in the right direction. In two other departments we were asked if we needed help. At checkout we used the self checkout option. read more

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I bought six LED Industrial HIgh Bay Lights made by Commerical Electric from this Home Depot store three years ago. Since then I've had two burn out. Very unhappy with these lights. They have a 5 year warranty. The first one burned out earlier this year. Even though I didn't have a receipt (which they don't last anyway) I was able to return it to this Home Depot store and they let me swap out the bad light for a new one. I went back today to the same store to swap out the second bad light and got turned down due to not having a receipt. They said that I had to deal directly with Commercial Electric. I don't have any confidence they will honor the warranty since I don't have a receipt. What irritates me is that receipts given out these days don't last and become unreadable after a few months. Very unhappy with the lack of customer service at this Home Depot store and in the lack of quality in the lights from Commercial Electric. read more

This must be the holy grail of Home Depot's. First time in my life that I didn't feel crazy anxiety in the parking lot alone. Usually it's a nightmare to even get to it...no matter location. The parking lot was easy to maneuver, people were nice and their garden center was to die for. I came looking for a certain paver for my backyard because we miscalculated after already visiting two other HD. Unfortunately again to no avail. Seems this is a popular paver. This location is a bit out of my way, but for the ease in and out with no traffic, crazy drivers or parking issues I'd come more often. read more

The Home Depot - Hardware Stores Near Me - Peoria, Arizona

One of my favorite Home Depots. Last year our local Home Depot canceled our Christmas light order and we were without. We made do and lined the house with strands with large bulbs to get by. I almost waited too long this year again! Our local location only had 12 boxes left. Concerned about accurate inventory I placed my order out of the North Peoria location so I was hopefully guaranteeing availability. I received my email and my order was ready in a locker. If your getting a lot of items make sure to bring a cart with you to pick up. Spscious clean Home Depot. Super friendly employees. Not as busy as our local location. Usually has better inventory. read more

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The WORST CUSTOMER CARE ... do NOT go to this location. Purchased a $3898.00 Bosch refrigerator- 2 weeks having it - leaks water inside the door - call HD said contact Bosch - Bosch service comes 1 month later replaces ice maker - ice maker does NOT make ice - contact HD MOD - sorry let me give you a loaner fridge, but it's much smaller!!! No I need service before September 25th that they offered. Aug 25 Bosch service comes out says - this is deemed not repairable I'll write a report. Today HD MOD Natalie says sept 20 your set up with a new ice maker and some other part!!! - I said NOPE NOT OK contact this company - do what's right for your customer. I'm not Busch's customer I'm yours I bought this from HD your location. - now we are 2 months and freezer freezes over and fridge is condensation. Well my credit card company has taken on this fight - and Home Depot don't you worry I'd never come there! Folks ... B&B appliances awesome customer care see James read more

The Home Depot - Freezer - Hardware Stores Near Me - Peoria, Arizona

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Honestly kinda bummed.. I'm a local contractor and spend a lot of money here, they have advertisement for tools and free 8.0 battery's when they have zero. They tell you do it online but the online is completely different deal. Stop advertising stuff that you don't have, 2 days in a row now on 2 different tool packages. Advertising a tool free value of 199 for the battery but can't even match it to even a different battery read more

On service. Since we couldn't get anyone to help us, we went home and ordered on line. What a huge mistake! They use a 3rd party delivery called "ONTRAC". ONTRAC's customer service told us our delivery window was from 10 am to 9pm and there was nothing else they could do for us. Their website asks for your tracking number. Entered the tracking number and it states "out for delivery". I did that at 10am, 12pm , 2pm, 3:45pm...just states out for delivery. I blame Home Depot for using such a shoddy, fly by night delivery company. Shame on you Home Depot. read more

This is my go to place for any home repair good or really a lot of things. My dog loves that they are pet friendly and all the new smells he gets to explore. I've had great customer service over the last 5 years coming to this store and Today Robert inspired me to write a review. He went above and beyond to help me find something I needed. They were out of the original item but he had a different idea which ended up saving me time and money. read more

The Home Depot - Doug getting my hose - Hardware Stores Near Me - Peoria, Arizona

This tool repair shop is horrible, took 2 blowers in for repairs witch one was all really fixed they put a new pull rope on it still won't work, the other one just a cleaning and spark plug, took them in on 1/21/23 , never a phone call we had to call them every time, picked them up today mechanic Mark said he couldn't figure out the one they put a pull rope on, and the other said that they rebuilt the carburetor, but no spark plug. They both looked like they were never touched, the one that they supposedly rebuilt the carburetor won't even start. Horrible service, will not be going back and wouldn't recommend them for anything they do pickup date was today 3/5/2023 over a month and a half later read more

One star because I wanted to get my point across. Why pretend you have something for sale, we pay and we never get it. We bought a new grill and was told it would be here on 4/19/25. Its now 6:39 PM and no grill, no call and a bunch of people who just don't care late in the day. Why would the delivery team REJECT the delivery? The so called manager hung up on me because she couldn't handle an upset customer, but she would be angry too if this happened to her! Do they want to sell product? I don't think so. Its horrible that they can't even text you or call you to let you know, hey, I know its been 8 hrs of waiting but we aren't coming! And to the DEI manager who hung up on me, you are the last person anyone should hire as a manager. I spoke to a REAL manager at another store and she was excellent. You on the other hand were HORRIBLE and clearly have no customer service at all. I'll be sure to let corporate know about you! Bottom line, don't buy anything from Lake Pleasant Home Depot. You won't get it delivered anyway! read more

I went into the store this morning to buy an electric space heater their website said had 21 in stock. The item was somewhere in the store but they were not sure where. Someone in customer service took my name and phone number to call me after she found more information. When she didn't call back I placed the order online to pickup at the store when ready. Someone called to let me know what I wanted was still on a truck, wouldn't be available for a few days, cancelled my order so it doesn't hurt their performance metrics and asked me to place the order again after a few days. Are you kidding me? Bought the item elsewhere online which I should have done in the first place. read more

What happened to hiring people with experience? This Home Depot is 80% inexperienced children. Asked a manager for a recommendation on products they carry for tiling a shower today, he left to bring back someone who "knows that area". Brought back a kid and when I asked for a recommendation, he confessed he had no experience and that I could pay to have someone install the shower for me... all I ask is that you have someone on staff who has some experience with the products you're selling. read more

Writing this review on behalf of my mother in law. She went to Home Depot with intention of renovating her kitchen. She selected all of her cabinets, countertop, etc out and paid in February 2021. It is now September 2021 and the kitchen is still not completed. My mother in law is tough as nails and had consistently pleaded with Home Depot to get the job done. And I have never seen her so distraught. Issues: zero communication, she would call Home Depot to get updates would pass her off. She would go to the store to be able to talk to someone to try and get an update on when her kitchen would be worked on. Workers showing up without knowing what they're doing, without supplies, tools - claiming they can't work on the kitchen. Ripped out her existing backsplash; it was supposed to remain in place. Was without a sink for 4 months for who knows why. She was washing dishes in her bath tub. Countertop not installed appropriately, cabinets not installed appropriately (gaps, warping, etc). The biggest issue is the communication, there was none, when there was they would blow smoke up you know where. Home Depot would claim not their fault that contractors weren't getting things done. Home Depot partnered with the contractors, received a huge check; it is their responsibility to make sure the job is done right and in a timely fashion. Do not work through Home Depot unless you have tons of time to kill and don't care to use whatever room you are paying them to remodel. read more

I went to buy a staple and brad gun. I found the gun but I couldn't fine the brads. I asked a employee if they could help. He said I have to find Greg and he will help. He finally show up. He said they don't sell them but I had it in my hand. I asked where are the brads? Over there. I asked which ones? He grumble and walk off. So I walk off too. This is the not the first time that employees are helpful like Greg. read more

Went in for 2 lawn chairs. Picked out and up and the register. Wait no UPC codes. The young man said I can't ring these up with no code? Then he said you run back there and get another chair with the code? No dude I'm handicap and to get these in the cart to the register was a feat! Then he said well you cant have the chairs then! WTH. I stood there and he started checking out someone else! Home Depot what the heck is wrong with disabled people ? I'm 70 yrs old the checker could have used a microphone to call for service or back up! I think your customer service is the worst ever, up your game or fire the lazy rude kids and get real people that give a crap to work there! My god your right next to one of the biggest senior communities in Az. You just screwed that one up! Never ever will I step foot into that place again. Ace Hardware here we come! read more

Great garden local stores lots of shrubs ! Regularly visit it Have annuals, shrub and perennials and trees.0 read more

The Home Depot - Hardware Stores Near Me - Peoria, Arizona

I am deeply concerned with the service I received at the store 0424 on Saturday about an installation order I placed. So wanted to see whom should I approach for my grievance and after a lot of research I couldn't get any way to reach out to supervisors or concerned authorities of homedepot. Its about order a kitchen countertop installation service order I placed with associate at Lake Pleasant-AZ Home Depot. I got this order placed with Michael Barlowe, the kitchen designer I wanted to order a kitchen countertop installation service. Chose a granite and talked to MIchael on the process. He asked me to pay the total money as per the estimates if i need to visit Arizona Tile showroom to choose and hold granite slabs for my project. I paid him $5263.75 on the spot. And when I as supposed to get all the copies of agreement, he did not. And insisted me to wait till 3 business days for the order to process and some contractor to call me to fix and appointment for measurement. He said as I have paid the entire estimate, I can now visit Slabs showroom to choose one. I drove 45 miles one side to the showroom to choose slabs, and then I was not allowed to do so since the representative there confirmed that there are many cases like mine where home depot associate asks customer and choose slabs just after payment and even before homedepot contacts them with my order. The biggest catch is I found the copies of agreement in my email that says that the cancellation period of agreement is 3 business days - and that the home depot agent asked me to give as a buffer for appointment fixation - a total lie/ switch and bait on the face of customer. Now I saw that he intentionally didnt give me the print outs of complete agreement that he got me signed on some false pretext. Then I got a call from a very very badly reviewed fabrication company asking me time to fix an apt for measurements. Now from that time I am trying to reach home depot on the matter to at least get a good reputed contractor company to take care of my project - as I know there is not just 1 contractor that works with homedepot and - to this time there is no response from anyone on the store either - with the associate who worked up all this for me is not available in store today - is what I got to know from store many times. I have been a customer with homedepot since i can recollect off but this is what I am getting in return. read more

I love my neighborhood Home Depot. The store is always well kept & the employees are always helpful. There garden department is the best! read more

The Home Depot - Hardware Stores Near Me - Peoria, Arizona

Love this Home Depot. It is way bigger than other ones I've been to. It has everything including tool rental at this location. Every time I go the staff is always friendly. When you walk by them they say Hi and ask if you need help. About half the time I go I need help, so that is nice not needing to chase people down. The garden area is big and full of lots of plants. The self-checkouts are always nice to get out quickly. My only real complaint with Home Depot is every one is laid out differently. So, when you go to a new one for the first time, you run around trying to figure out where stuff is. lol.... I have this one down now. read more

The Home Depot - Self check out lines...fast! - Hardware Stores Near Me - Peoria, Arizona

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I have to share my amazing experience today. But let me start with this. I've been going to the other big box DIY store (probably to harsh of a potty word for this forum...LOL!), because I always felt I can't get any help at Home Depot. And when I could find someone, they acted inconvenienced. Anyhow, I accidentally ended up at HD today because I forgot to turn right. So I though "what the hay, I only need 2 things." I didn't feel like going back out into traffic to go to the other place. As I walk into the garden center entrance, I'm quickly and pleasantly greeted by Tyler. He asked if he could help me with anything. I asked where I could find pumps and weed killer. He instructed me exactly where to go with simple and correct instructions. I got right to it piece of cake. While I was there, I realized I was in over my head on selections. I walked all the way back to Tyler and asked if there's anyone that can assist me with weed killers. A guest is simultaneously walking up to ring out. Tyler can't leave the area as he is the only one tending that entrance and register. So, Tyler helped them while calling someone he believed could help. He quickly said Dominic would meet me over there. Now, let me note that Tyler got no hesitation from Dominic on the phone. It was a super quick decision for Dominic to go over to weed killers. So I headed back to weed killers. I didn't wait more than 2 minutes for Dominic to show, and I though I'd be waiting at least 5-10 minutes. He even had someone else needing his help as he walked. He very politely with eye contact asked the guest to give him just a few minutes while he helped me. With 100% of his attention and no feeling of being rushed, he guided me through my selection. I left feeling super confident with my selection. He then told me to have a nice day and immediately went to help the other guest. Let's be honest. You can't be a HD employee and not get pulled by guests every which way as you walk from one point to another. He was just so gracious about it and had a smile on his face the whole time. You almost felt as though you made his day. I went back to the garden center register to ring out. Tyler immediately asked if Dominic helped me. I said yes and that he was so nice. Tyler rung me up with a smile. I then told Tyler that he and Dominic really changed my long-time opinion of HD. That and the whole stereo-type that millennials struggle to deliver and understand good customer service. Mind you I have 20 and 22 year old sons that get it as well. Tyler and Dominic blew me away with their customer service. I just had to spend the time in return to share this experience with others. I will start shipping Home Depot exclusively...breaking my previous loyalties elsewhere. Thank you for the great team! I'm heading to the site now for my receipt review. read more

I think this store closed. I ordered a door last week. Been calling the store for the last two days to check on order. Either no one answers, or after 100 rings, they transfer you to another line where no one answers. Tried every extension, no answer. Pic is a call where some answered after I let it ring close to 200 times. They transferred me, and I just let it ring. The call eventually dropped (or they hung up on me). Hilarious, 9 minutes of ringing. read more

Just drove from Surprise to get an item I was told was in stock after calling to verify. I have everything off the box including antique brass as the color... You have zero in stock and your sales people treated me like I was stupid. I had the wrong ski number because your Surprise location had them stocked incorrectly . I'll order straight from Pima Door and Supply. read more

This is one of the better Home Depot locations I've been too. It's particularly clean and I can usually find some help in a reasonable time. Not always, some days it just seems hard to find people. I like the efficient self-checkouts, the ability to use Paypal, and to use Apple Pay. Also getting your receipt e-mailed; much more convenient than paper I have to scan! read more

I have to give a shout out to this store again. I am here weekly with some hair brained project/idea or with some repair need that is WAY out of my skill set and these employees patiently and enthusiastically assist me in my quest every time! read more

This is the place to go if you need help with your lumber buying questions, ask for Cody!

The doors and windows department at this location is absolutely horrible. I just got through with quite possibly the worst process and customer experience I have ever encountered. I will never recommend professional services through Home Depot to anyone. I write this review in hopes that it saves someone else the headache and wasted time that it cost me. There is simply too much to write to include all of the things that went wrong with my order but below is a high level: - First set of doors were ordered to the wrong dimensions and arrived 3 weeks late. - I was told I had to pay for delivery when I was originally told that the installer would be delivering upon installation and that cost was already covered in the initial payment. - Doors were re-ordered and yet again were wrong (door handle on wrong side of door, doors were beat up, trim was coming off, doors were unpainted). - Management asks for emailed pictures showing damages to doors and incorrect specs then never calls back to address the problem. - Throughout the whole process I as the customer had to continuously follow up as to what next steps were, when things were going to get done, etc. - When trying to get a refund, I was offered store credit for part of it versus the method in which I paid (VISA). When I finally do get agreement for a refund, I have to follow up multiple times because I am told it has to be done partially through a check (I never received a call back but just happened to receive a check in the mail). - Not once did I receive an apology or see any sense of urgency to get my issues resolved. All in all, Home Depot had my nearly $1,500 dollars for the last 5 months while I have nothing but phone calls, emails, receipts, lost time and no doors show for it. Home Depot - Let me know when you want to make this right. read more

Poorly maintained tool rentals. Uneducated Staff. Went in on 2/11/19 and spoke with a guy named Broc for a quote to rent a demo hammer and scraper. He quoted me $60 for 4 hours and $80 for 24. I went in on 2/16/18 to rent the tool and the price was completely different. From $60-80 to $150-200. The staff were not sure what to say so they referred me to a guy named Lenny. Lenny was running a gas engine inside the rental area at the time (OSHA VIOLATION) and the fumes were horrible, he looked up at me and said the price was $150-200 in an unprofessional way. Even the staff recognized his poor and unprofessional communication and pulled him by the arm to better communicate with me. All things aside I needed the tool and rented it anyway. After many unexpected delays at the job site I didn't get a chance to use the tool until around 9pm. The adjustment lever was jammed and required me prying with a screwdriver to adjust the height. I was unable to get the hammering function to work on the cart so I had to hold the tool and cart in an upright position the entire job. The tool was not performing as it should and was very difficult to complete the job in a timely manner. The next day I returned it to the store and pointed out the issues I had with it. I asked the staff if I could prove it was not working and they said they were unsure how to use it. A wonderful lady named Crystal saw the adjustment issue and taped on handle and said she didn't think it was right to charge me for the rental because if the issues I had. She was issuing me a refund and had to have a managers approval. After waiting for the approval approximately 15-20 min she came back and said the manager disapproves and would not even talk to me or look and the tool. This is very unsatisfying, I have been a loyal customer to this location for 4 years and have spent over 20k in renovating my house. This isn't the first time I have been treated poorly here and this is where I am putting my foot down. You have forever lost a customer. read more

The Home Depot - Handle - Hardware Stores Near Me - Peoria, Arizona

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