Update to former review: Had a much better experience with both the service dept. and the sales dept. Went back for a Yamaha Test ride event and was impressed with the improvement I saw. Maybe just a few fluke experiences I had in the past read more

please make this your last resort, this place is all about money I brought my raptor 660 too this place I got overcharged for a part they claimed they ordered but when I called for updates they told me the part was on back order and i will be getting 300 dollars back from a STATOR REPLACEMENT, when I dropped my bike off I asked him too get the bike in perfect running condition I'll pay whatever!! he claimed it was a stator issue and that's all , I get my bike back 2 weeks after dropping it off when originally I was told a 3 day turn around, as I grabbed my paperwork the bike was put outside and left running soon as I walk too the bike it just cuts off ( same problem I was having when I dropped it off) communication sucks at this place !! and the bike was picked up the same way I dropped it off plastics hanging off the bike bolts in a bag, as a customer I asked these guys too do a couple things they did what they want, not even too mention i Paid 900 bucks for the bike too stop working THE NEXT DAY I got it from DUPAGE HONDA YAMAHA ( everything recorded with meta glasses ) everything I'm saying I have video proof!! really wish I took that 2.9 start rating serious.. came too the point where I knew not too call back cause it's not worth the headache and the job being done incorrectly you live and you learn not here too bash anyone just a upset customer sharing my experience so one doesn't waste there hard ear money!! have a blessed day (07/6/26) bike still not running -900 dollars price was originally 1200 read more

horrible service. too many lies. added extra $385.00 dollars to my final bill. i caught the over billed error of $385.00 dollars. please do not go their. awful dealership. awful service. awful parts department. i own a 2023 yamaha r1 read more

Surprised!!! I purchased a generator yesterday and I thought it was going to be like buying one at Home Depot where you pay and they give it to you and have a nice day. NOPE!!! It was so weird to be somewhere with this level of customer service!!! What a difference, they opened it for me, added oil, put gas in it then they explained to me how to use it, what to do for long term storage. Filled out the warranty info for me. Loaded on my truck. They offered me a water, gave me a free shirt. I hope everyone goes to this store, the level of customer service was something I had not experienced in years. read more

My dad was a longtime customer of this dealer, so therefore I was, too. He bought and serviced his Goldwing here, and I also had friends who did the same. Needless to say I've been inside this dealer at least 20 times in my life, and was always greeted well. I would buy my father bike-related gifts for Christmas and bdays here, and never once had an issue. The parts, sales, and service people were always kind to me, which I appreciate, because our local Honda dealer here in Scottsdale, AZ are completely opposite. Read: they ignore you, dont greet you, and when confronted are rather rude. They could learn a thing or two from DuPage Honda/Yamaha. Thank you for your years of kind service to my family and friends! read more

I went in there expecting to pay for a couple of nuts for my battery, too my surprise the gentleman just handed them to me and said to have a nice day! Greatly Appreciated - Going back today to buy my oil and filter. read more

Came in on Wednesday and met Mark (the GM), was quoted a price for a new waverunner with an extended 2 year Warranty. He wrote down the out the door price of $11,744, I told him I would be back on Saturday with my daughter since I was buying it for her. Went back on Saturday (3 days later) and he jacked up the price $250 and told me no extended warranty. I had $12,000 cash in my pocket that I guess he didn't want. Was extremely rude and had no desire to answer questions about the watercraft or make the sale. Very disappointing for myself and my daughter after I showed her photos of it. I would rather take my business someplace they value it. read more

DuPage Honda Yamaha - His Business card and paper in his own writing of the "out the door price" - Motorcycle Dealers Near Me - West Chicago, Illinois

I bought a 2022 CRF. Salesman Nick could not have been better. Responded to every call , answered a million of my questions. Made my purchase super smooth , A++ salesman. If your looking for a Honda , ask for Nick for sure. read more

Brought my bike in for what I thought was play in the swing arm. Ended up being my wheel bearing. They looked the bike over caught a few more things that I also had done. They were able to finish my bike before my trip . Very grateful. Kieth in the service department is awesome. Gets back to you right away. Bike runs great . read more

While I haven't purchased anything from DuPage Honda, I have been there a few times for service. Service was completed on-time and at a reasonable price. Most recently, I had tried taking the seat off of my Goldwing and had trouble getting 1 of the 4 bolts back in. I called the service department and ended up talking to one of the mechanics. He told me that he had an idea what the issue was, that it would only take a few minutes, and to bring the bike by. He had it fixed in less than 5 minutes and didn't charge me anything. He demonstrated great customer service and an interest in building a relationship as far as a return customer. read more

Website shows business OPEN today 12/27. Drove 10 miles one way to find place closed with note on door. It's SO easy to update a website. Please update your website with holiday/winter hours. read more

Called to speak to the parts department today at 11am. The phone must have rang 15 times before someone answered. They told me they were transferring me to parts. 5 mins later someone came on and said "who are you holding for?" I told them the parts department and they said "they have a line of people at the counter now. He will have to call you back." This was fine by me. I gave the man on the phone my name, phone number, and even the Honda OEM part number for the oil pump I needed. It is now 8pm and the business is closed without a call back. I ordered the part online instead from a retailer out of state. Tried supporting a local business, but guess they don't want my money. read more

My portable Yamaha generator, a specialty item, was surging and DHY was the third place I took it to. I was visiting the area from southcentral Wisc and their location was on the way. The initial e-mail and phone inquiries were answered quickly and in a friendly manner. When I dropped it off Keith was very amicable and I felt reassured with their well-equipped shop. It is big and busy. I had to wait only ONE business day to get my generator back. The techs had a trick to get it working, so it bodes well for their experience. The tech even took time to discuss how to avoid future problems. The cost was a mere 25% of what I was quoted at the previous places since it didn't even need a new carb in the first place. So It was a good experience and I will go there again for anything if needed next time. Good Job! read more

Sad Mike , I came in years ago for a rear tire on my Cafe racer . He wanted over 500 bucks for tire and remove and replace. When your the only guy in town , doesn't give you the right to whack your customers. I read your reviews and the writing is on the wall . You've been here for a long time. Bye bye Honda - moved on . P.S , maybe you should just sell scooters ? read more

Worst customer service, no intention to show product. Gave a trade in offer with out looking at the trade ($3800) below everyone els trade offer... read more

DuPage Honda Yamaha - Motorcycle Dealers Near Me - West Chicago, Illinois

Sales department may be ok...but...under NO circumstances should you try to get any repair work there!! The guy will tell you he'll call "after lunch" and then he'll make you wait for 4 days. (If you try to call them, he won't be available and you'll sit on hold for an hour) By then, he still will not have taken a look at your bike, won't be able to diagnose the problem...but will still somehow bill you for 2 hours work. And to justify the 2 hours he'll say: "I took out the spark plug, checked it and put it back in." Huh...I'm amazed they have any business at all. Take your bike somewhere else or buy something with pedals. Seriously, it's your only hope with this ridiculous place. read more

This place has a very good smell of unprofessionalism and careless. I Came there to buy a bike. I found an interesting bike, but one of the workers just turned me off when I asked him to have some specific information. The person just went out in the office and never came back, I was waiting for 25 minutes, walking around like a dummy. When I referred to the other worker he just found the best solution not to work, he just said "I don't know" anyway I decided that it's better to leave. Just wonder if you get this type of service now, and what's going to happen to that service later, when you'll have to maintain your bike! Plus it looks like many negative reviews are simply disappearing! read more

arrogant, I purchased my vtx here in 2003. It was a good experience so I went back to look at new Goldwings and was ignored. So I will go somewhere else to buy it. too bad for you. read more

I had came to this shop once a year ago to look at a 50cc honda. The price looked great on the price tag but then when you go to the office to try and buy the bike the prices are jacked up as much as possible AND WONT OFFER ANY DEALS WHAT SO EVER. read more

Meh... About the best thing I can say for this place is that they have a donation box for American veterans, at least. They don't really seem like they care whether you are a customer or not, promise to call when your parts are in then don't and say they did, and act like oh well when you call them on it. Ancient wisdom teaches that if you can't be faithful in small things who's going to trust you with bigger things? If you can't even be bothered to take care of selling me parts,why would I consider buying a motorcycle from you?. Just my opinion read more

I dropped off my Honda rototiller to be repaired for a float problem in the carbuerator. After waiting 1-1/2 weeks to hear back from them, they quoted me $335 to rebuild the carbuerator. All that was needed was a new needle seat and needle on the float, and for that they quoted $335, when I can buy an entirely new carbuerator on Amazon for less than $15. Stay away! This place will rip you off! I will never go back! read more

I went there yesterday (07/16/2022) to buy one of the waverunners that they have in stock. When I asked for the price, I was told that I have to pay $2200 over MSRP as a market adjustment and because it's shortage on the market. (Two month ago I bought waverunner from Highlands Yamaha without any extras and the whole process was seamless.) That being said, it's another dealer in Illinois that is trying to rip off customers. Other surrounding states, such as Missouri or Indiana do not assess this fee to their potential buyers. On top of all, the customer service/sales at Honda is horrendous, and the 2 people (I didn't get their names- it was an older man and a lady) I dealt with was very rude especially when the lady said "good luck finding something in the market" as I was walking out of the door. They just lost a customer that can bring you more business over the years. If you're in the market for waverunners, and if you prefer to work with More pleasant sales people to help you, a better business model of helping customers throughout the sales process and above all, SaVE MONEY, go to another Yamaha dealer in Countryside. read more

Cancelled my order finally. They said they would have it in a few days after I ordered it. About a week after I called and they said it was on backorder. Called a week after that and the back order has been extended. Said they would find a different supplier, at that point I canceled the order. Found the battery on amazon, now the battery will be here in a hour, a day after I ordered it. Fuck dupage Honda and Yamaha. Don't waste your time with these losers. Wasted two weeks with those fuckers and missed the last few nice days of riding. read more

I had service done on my 2013 Stratoliner (got from Wisconsin) for about 3 years. And this year I bought a 2018 Yamaha Venture from this dealership. So I have worked with sales, service and parts and they are all fantastic!! They shared in my excitement in getting the Venture. Service work is excellent, parts keep me up to date (Yamaha was the culprit for being slow on the Venture options but it was cold enough I wasn't riding yet). BTW this year the parts manager helped with my choice in buying a helmet and I am very pleased. I like all of the employees who work at DuPage Yamaha and I highly recommend them for your motorcycle needs. read more

First of all this was my first experience with DuPage Honda Yamaha. With that being said this place needs a major remodel renovation. It looks as it has never had any improvements done to it. There is no comforts of a waiting area in service. The Saturday pit stop is very disorganized! People waiting for service and Guy's meeting for a ride is in the sane place? I was instructed to park my bike to the left of service. Only to find out it was on a honor system ? I went from first in line to last!! A pit stop consisted of a 5+ hour wait!! No where to wait while this was being done, No picnic tables, No Benches. Ended up sitting in the sales department where the were friendly and aloud me to sit. Everyone was polite though a little Chaotic when first opening. Mechanics are very knowledgeable and throughly and polite. It does have a feel of being understaffed however? At $129/Hour there should be some profit to reinvest in some creature comforts in service and sales. This is not my first bike and been to many Bike(Harley Dealerships) and cars. This was the worst I've been in. Kevin the service writer was polite till you had a issue and got smart with anyone asking him why if aprobelm occurred? My advice make a appointed drop it off and pick up when done. The pit stop not worth the aggravation and the lack of a waiting area makes for a uncomfortable wait.. on the bright side I think he might of been the owner or Manager offered me a bottle of cold water and brought donuts in. Nice guy. I hope this review gets to the right person. read more

I called the dealership to ask for pricing on having some tires for my motorcycle mounted. I brought the rims off the bike and new tires(not bought at dealer). I was told the price would be 65-70. I figured the price would really be around $80ish. When the bill was finalized the bill was $117. They charged $12 for stick on wheel weights. I asked why the bill was so much higher than quoted and the reply was because I brought my own tires which they knew about ahead of time. They did finish the rims quickly(less than 45 minutes), but charged 1.2 hours of labor:( I paid the bill and tried to contact their manager via email several times before writing this review but was ignored. I usually go to Fox Valley Cycles and went to Dupage because it was closer to work....guess I won't make that mistake again. read more

I would give it no stars but it's not an option. I left a deposit on a raptor 90 after more than a 2 month wait on receiving the 4 wheeler. Nick from sales could have not been ruder than he was on the phone and in person. After being told "did I studder " I had enough asked to speak to the owner who didn't even offer and apology at the way his employee spoke to me. He instead asked Nick if he was OK and he responded well i told her 2x already why the price is 100 more which isn't true. I will never purchase anything from here again. Buyer beware read more

I wandered in here to try on some helmets and actually left with one. Yahoo! All the guys here were really attentive and J.R. was extremely helpful with explaining the differences in sizing, helmet brands, accessories, features, tips, etc. There seems to be a decent selection of gloves and jackets and of course there are plenty of Honda bikes to choose from too. read more

GREAT Service!!! Mark and staff were awesome and very easy to work with! Helped me with questions I had and also , very knowledgeable with the gear and other products they had to offer! Overall good service! read more

They have bent over backwards to try to make things right. And they have. I will remain a future customer.

The mechanic that worked on my bike was pretty unfriendly and when I left with my brand new break job I noticed that they squeaked right away so, there was no way they could have missed that noise or they were just simply either to lazy or LACK experience and intelligence to do it right! Spread the word AVOID! read more

THey didn't have what I needed but pointed me in the right direction as to where to get it. Decent i thought.

Carl, Keith and Mike as well as the service team get 5 stars. Staying late to take in my bike to helping me order the right parts over the phone to serving my bike next day. Thanks again. read more

This is my go-to motorcycle shop. I never feel uncomfortable, out of place, or that they are trying to take advantage of me. Selection is fairly limited but they can usually order what you need. Had to schedule a routine tire change almost 3 weeks ahead, which kind of stunk. Considering the relative scarcity of bike shops (compared to Florida) this is one of the better. read more

I walked to the back and spoke directly to a mechanic. Thats the way to do it. He was very friendly and threw in a lot of little extras here and there for me. He also offered to help me even though they were getting ready to close. The person behind the desk overcharged me quite a bit just for an oil change. Great service - I think they were just busy. read more

After having the worst possible experience at the dealer I bought my Honda Rebel from (Fox Valley Cycle) I found Dupage Honda online, and even had a co-worker tell me his buddies owned the place (FU - sent me). They treated me great, got me right in for service, everyone was friendly and eager to help me. They are completely out of my way logistically speaking, but I am a customer for life. Even upgraded my grips and bought a helmet from them. Guess the dealership I bought the bike from(Fox Valley Honda) didn't want my money. read more

Great service and a wide variations of bikes. Negotiated to a price i felt was fair. Overall very happy with my purchase and service received. read more

listen, listen!!!!!!!!!!!!!!!! I bought a bike from there and it fly's like a bird - cuckaaw, cuckaaw. The kids in my neighborhood call me the dirtbike kid cause i can bunny hop a newspaper in my driveway. I love to start it in the garage and rev it to the sound of Phil Collins on the stereo. I plan on taking it to them for all service, I thought the whole bike could be disassembled with channel locks but it cant and thats the only tool i have. They also sold me a cool helmet that matches my bike, i was wearing a football helmet autographed by Mr. Rodgers but i dont want to ruin the signature. Best store ever. Right Right Right just yelp it read more

Just bought a Yamaha R1 from Robert and his team. One of the best buying experiences I've EVER had. Do yourself a favor and if you want a great bike with awesome customer service-just ask for Robert. read more

Big dealership, lots of bikes good sales team but cannot the same about service cost. Went there to install tires on my wheels, had the wheels and new tires with me and all it was needed was to use the tire machine to remove the old tire and install the new - the service guy behind the counter wanted to charge $ 156 for changing the tires said it was 1.5 hour labor charge. It takes less than 10 minutes to change a tire and other dealers including the Harley dealers charge $ 20 per wheel. Went to Fox Valley Cycles - great place good staff and service got both the tires done for $ 21.00. Will not recommend this place for service. Too expensive. read more