Just wanted to thank gold Rush Chevrolet and Taylor for outstanding conduct for taking care of my…read moreChevy Colorado see you guys soon !

Total waste of time. Dropped my vehicle off for an oil change and tire rotation with an appointment…read moreonly to come back 2 hours later to find the vehicle had not even moved. Thanks for wasting my time. Never again at this place.

My husband and I bought our first Subaru in 2020 from Gold Rush and the experience was superb then…read moreso, of course, when we decided to add a new vehicle into our lives our first choice was Gold Rush once again! We wanted to check out the brand new Uncharted EV and our salesperson was Jonathon. He was FANTASTIC! We are new to the world of EV but he has extensive knowledge of many makes and models and easily answered any and all of our questions. As most know, buying a vehicle turns into a long process and he also fed us dinner while working through paperwork, which was incredibly unexpected and so so appreciated! He has continued being involved in answering any questions or concerns we have had since. Absolutely fantastic help. We have had many great experiences through the years at this dealership and this is yet another great one to add to our list. Thank you Jonathon at Gold Rush Subaru!!!

Liars and scammers is what they are. From a young age people are told to not trust anybody, but i…read morewould happily add not to trust anybody from this dealership. They didn't tell me what was wrong with the car when I bought it, they didn't detail it, they barely cleaned it, and now a year later I'm stuck with the same car which has only deteriorated in value and has given me constant issues since purchasing it. The resale value is also little to nothing especially since all of the problems I have to deal with. If i could select negative stars I would, and I would recommend to never do business with these people.

I have never given 5 stars to a dealership service center - usually it is more of a battle to get…read moreyour car repaired for a reasonable price. I had problems with my Sienna key fobs. I showed up about 1 hour and 15 minutes before I had to leave to pick up my son - this probably wasn't a good idea on my part. But I told them I had to leave and they actually fixed the car within one hour - the other Toyota dealerships didn't come close to this. As it turned out the two key fobs only had a minor problem and they fixed them for free instead of charging me a few hundred for coming in. So I will be going back when I have a problem or for a new car when the time comes.

I made an appointment for service. Took the afternoon off of work to take my auto there. When I…read morearrived the told me I didn't have an appointment and they were too busy to accommodate me. They were very dismissive

Huge shoutout to Lenny for making my repair the easiest and most headache free experience I've ever…read morehad at a dealership from start to finish. Thankyou

four calls to this place today without a single callback. I did get a call from the sales…read moredepartment when I was reaching out to the service department for calls without a single return call. Nobody works on my truck, but a Ford dealership I am from out of town. I would not bring my truck here if my life depended on it I don't care how big you are. How busy you are if you can't return a customers call in eight hours. You don't get my business. I'll take it down to Sacramento to another Ford dealership. I did receive a phone call back from the sales department, but I didn't call the sales department. I called Service. I don't know what's happening in America but as a senior citizen, it's pretty disgusting and disappointing.

: I've always…read moretrusted Gold Rush Subaru with my car's service needs. I even travel almost two hours one way to bring my Subaru to this service center, but my recent experience was a rollercoaster, to say the least. To start, in the summer of 2023, my LCD radio screen began to develop "bubbles" across it. When I called to inquire about it, I was told it was my fault for wiping it with a wet washcloth--which I knew was completely untrue. After doing a little of my own research online, I discovered Subaru of America had issued an extended warranty for this manufacturer defect. I called back to explain this to the service advisor, and we discussed bringing my car in for a replacement. Fast-forward to April 2024. After speaking with the service advisor, he said he would call me back within a week or two when a loaner vehicle was available. However, month after month passed. I even made multiple appointments that ended up being rescheduled--sometimes due to something on my end, but more often on theirs. In the meantime, a laundry list of issues developed with my car. These included a tear in my seatbelt, the TPMS monitoring system lights flashing on and off, and, worst of all, an extreme stutter that made the car nearly undrivable. When I finally dropped the car off, I explained to the service advisor that the stutter only occurred once the car was warmed up and driven at least 10 miles. The next day, I received a text message from the service advisor stating that there was nothing wrong with the TPMS system and that the mechanic was unable to duplicate my concerns about the stutter. He also said the radio and seatbelt would be replaced under the factory defect warranty from Subaru of America. However, he insisted that my car needed the 60,000-mile servicing. When I informed him that most of the major components of the 60,000-mile service had already been completed elsewhere, he suggested spark plugs and throttle body cleaning would help my supposed stutter--if there even was one--since the mechanic "couldn't duplicate the issue." His tone was condescending, rude, and dismissive throughout the entire conversation. Not only did he dismiss my concerns and make me feel like I was imagining the issue, but he also failed to follow my instructions to properly replicate the problem. Despite my clear explanation, he drove the car just 2 miles in the two weeks it was at the shop (as proven by the total miles at pickup)--nowhere near enough to trigger the stutter. He assured me that replacing the spark plugs would fix any problem I thought I had, which turned out to be partially untrue. While the spark plugs did make a noticeable difference, the stuttering issue persisted after coasting or at certain RPMs. The service advisor refused to acknowledge or apologize for being wrong at any point. He even charged me nearly $1,000 for warranty-covered work and unnecessary repairs. To make matters worse, when I picked up the car, I noticed they had replaced my dark gray/black seatbelt with a tan-colored one that completely clashed with the interior. His lack of accountability, dismissive attitude, and blatant disregard for my concerns completely destroyed my trust in the service center and their mechanics' capabilities. Thankfully, the service center manager, Marquis, stepped in and turned things around. Marquis was incredible--genuine, honest, and deeply committed to resolving the situation. He refunded the unnecessary charges, ensured all issues were properly addressed, and kept me informed throughout the process. Although it took another two weeks (a total of one month), Marquis personally ensured my car was fixed and safe to drive again. His professionalism and integrity restored some of my faith in the dealership, and I'm incredibly grateful for his exceptional customer service. On the drive home after picking up my car for the final time, my husband mentioned how refreshing it was to have a situation involving high emotions and a significant financial investment--having spent $40,000 on this vehicle--resolved so professionally. No one had to yell, fight, or scream. Everything was handled properly, and I left the establishment feeling heard, seen, validated, and deeply grateful. While I still have concerns about trusting the service center as a whole, Marquis's dedication saved this experience from being a complete disaster. If you need service here, I highly recommend requesting Marquis's oversight.

Nicest Service team ever! But, I recently had suspensions, alignment and brake work done on my…read morevehicle. As I was driving home, the warning lights came on for tire pressure. When I took my car back in, I was told that two of my four sensors were all of a sudden not working and it was going to cost another thousand dollars to fix. Obviously the work I had done to my vehicle previously caused the new issue. They aren't taking responsibility so I am not happy.

Linda and her crew did a phenomenal job fixing up my car despite the fact that it was a complicated…read moreprocess. They went above and beyond to help ensure that the process was a smooth as possible. The team has great customer service and they are super transparent and fair about the pricing of services. They're also very patient with me asking a bunch of questions as I work on being more knowledgeable about my car. 10/10 would recommend to anyone looking for a reliable mechanic shop in Auburn.

Very comfortable with rates. They have a very honest team, you get the good bad or ugly.read more

I have been going to HTS since they were off of Grass Valley Hwy. Joseph is so nice and explains…read moreeverything. His prices are very reasonable and the car is always ready when they say it will be. He only suggests what needs to be fixed if it really needs it. He doesn't try to upsell what you don't need. Being a woman, it's hard to find a mechanic you can trust. Joseph is a family man who understands honesty. He is an upstanding mechanic and trustworthy man.

Had an issue with my sunroof in my F250 King Ranch. Show up on Monday morning with no appointment…read more Rain forecast - he asked me to come back the next morning I did and by 1100 get diagnosed. The guys are straight legit. Never been more pleased.

Giant logo on their website stating "send us a text." I sent two texts with no reply. Last place…read moreI'd buy a vehicle with zero communication. Looks like a hole in the wall used car lot.

Review written by my husband, and I endorse every word…read more "I purchased a used 2013 Chevy Tahoe SSV (special service vehicle) this July. I have to say that this was one of the easiest vehicle purchases I've ever made. Jim, our sales person was knowledgeable and honest about every aspect on the vehicle and financing. He assured me that EMC Motors would stand behind the purchase if anything went wrong with the truck. They TOTALLY lived up to their reputation to stand behind purchases, as I had 2 issues crop up after I took possession. One issue was a bad brake pedal sensor and easily fixed, the second issue was a front wheel bearing that again they fixed the next day after diagnosing the problem. Jason , their mechanic diagnosed it quickly and did quick work to repair it. Jason also advised me what EMC does to verify the mechanical condition of all their vehicles. Everything he said they had done was verified by my own inspection. I know this is a used vehicle and it would come with unforeseen problems, however Jim and EMC have assured me that they will stand behind the truck and 'make things right' . That's what they did! I couldn't be happier."