A friend recommended this auto repair shop. Both owners Sham and Jay are honest hard working…read moremechanics. I now take all my vehicles to them for repairs.

I brought my Chevy Equinox in because of rough idle. Jay diagnosed the issue and said it's an easy…read morefix bro! Told me all I needed was an engine treatment, also said I could do it my self if I get the treatment at Oreillys for cheaper. He could have easily overcharged me for an oil change but was honest and saved me some money. What mechanic does that now a days? His honesty has earned a customer for any car troubles I may have in the future.

Took my car in because it was making a loud whining/grinding noise and I wasn't sure what the issue…read morewas. They spent the time to properly diagnose it and found that the problem was actually the differential. They explained everything clearly, were honest about the situation, and gave me their genuine opinion instead of just trying to get me to spend money on repairs. Really appreciate how straightforward and helpful they were throughout the whole process. It's hard to find a mechanic you can trust, and I'd definitely recommend them.

Low cost, very convenient, extremely friendly…read more Great work, done on-time. Would definitely recommend.

The gentleman I spoke with on the phone is knowledgeable and honest. I appreciate him for also…read morebeing truthful and helpful. I went to the dealership this morning and they tried to charge me an arm and a leg worth of services that I didn't even need yet cause I called this mechanic and he said it's not necessary yet so I appreciate him for educating me on the mileage needed for those services. He definitely put my mind at ease so thanks again! I highly recommend this mechanic.

Called Sunday morning, got a text an hour later from Fabian. He agreed to meet me at a dealership…read morefor a pre-purchase inspection for $250. He showed up on time. He started the inspection but admitted he did not have the Ethernet cable required to get the service codes on a Volvo. He read the CARFAX history and gave me recommendations for questions to ask and things to keep in mind. He looked for structural damage and looked under the hood. He did not require the $250 because he didn't have the ability to read the codes, after all. I appreciate his honesty and am thankful to have had someone knowledgeable to talk to about the vehicle. Thank you Fabian!

Eddie is a awesome and Honesty guy! I have been coming here for about 2 years now for my oil…read morechanges and he is always upfront about everything. I appreciate the explanation of any issues he finds as well as images of the issue. I am happy to say that this is the place to come to for any mechanical needs! I am also glad my family is starting to come to him as well . Eddie! I appreciate you man! Thank you for the top notch customer service and amiability ! I truly value your knowledge in the automotive industry.

I took my car in for a suspension refresh, and I couldn't be happier with the experience. They…read morereplaced my front shocks and struts, lower ball joints, outer tie rod ends, front sway bar links, and control arms. Eddie was incredibly quick to provide an estimate and kept me updated throughout the actual repair. When they pointed out a few recommended service items, there was absolutely no pressure to get them done immediately, which I appreciated. I highly recommend them to anyone looking for quality work and a hassle-free experience!

After taking my dad's truck to another alignment business, they informed me they could not do the…read morealignment without buying alignment pins. I took the truck to Matt at Top Alignment as I heard he does great work from a coworker. Matt worked quickly and performed a great alignment and showed the before and after results of the work he did. For the value and the great customer service I highly recommend taking your car here. He even was able to do the alignment without the alignment pins, saving us money. Also, make sure to say hello to the best manager around, Buster, as he walks around ensuring all work is done properly.

I called ahead to confirm that this shop performs alignments on a Mercedes-Benz Sprinter, and I was…read moretold yes--so I made the trip and brought my van in. When I arrived, the front desk experience was immediately off. When I asked about pricing, I was met with an unprofessional response: "Didn't you already get a quote over the phone?" I simply wanted to confirm details in person and ask if anything additional might be needed. Shortly after, a technician took my van for a quick drive--literally about two minutes--then came back and said they couldn't do anything because the van has a 2-inch factory lift. This didn't make sense to me, considering the vehicle comes that way from the factory and other alignment shops are able to work on it without issue. It honestly felt like a cop-out excuse to avoid doing the work. If this shop isn't equipped or willing to align Sprinter vans with factory specs, that should have been communicated clearly before I took time out of my day to bring it in. Overall, this was a frustrating experience due to poor communication and lack of professionalism. I would recommend they be more upfront with customers about their capabilities and improve how they interact with people in person.

Every single shop wants to charge arm and a leg this guys been in the business for way to long and…read morekeep low low prices with good quality parts They rebuild my alternator I trust this place highly recommended

Beware! Made an appointment, showed up on time, charged me $140.00 to change a brake light and…read morecheck to see why I had engine light on. He turned off the engine light, which turned back on 4 hours later, He said I had not made an appointment and is why he was charging me this amount. Went to another mechanic and in less than 5 minutes hooked up my car to his hand-held machine and told me why exactly I was being notified about engine light and what part needed to be ordered and and charged me "zero" to tell me that! I highly recommend to NOT COME TO THIS MECHANIC as he takes advantage of people by overcharging ridiculous amounts of money.

Got the service done at a low cost and were very helpful, answered all my questions. Waiting area…read morewas nice with a couple couches and coffee machine.

New Era is very thorough and upfront. Casey is a very good communicator. They are very expedient…read more They definitely didn't waste time. They got me right in when they said they would and let me know when it was ready.

I am writing to share my deep appreciation for the exceptional service my son and I recently…read morereceived. Last Monday, my son's car was towed from Newport Beach to Tri Auto in Chino because it was making a troubling noise and was no longer drivable. Danny, the owner, diagnosed the issue immediately just by listening to the engine--even before using his sensor equipment to confirm the problem. As always, he fixed the issue quickly and got the car back on the road. We were incredibly relieved not only to have the car running again but also by the fair pricing. While we expected the repair to cost four figures, it ended up being only a couple of hundred dollars. I have been a regular customer for oil changes and routine maintenance, and every visit confirms that Danny and his crew operate with the highest levels of professionalism and honesty. This review is a sincere thank you to Danny and his polite, dedicated team for their excellent workmanship. I highly recommend Tri Auto to anyone in need of car service, especially for Toyota, Honda, and Lexus vehicles. Once you experience their service, you will be a customer for life. May God bless Danny, his business, and his family. Dan

If zero stars was an options, that's exactly what I would give this business…read more I brought my Mazda in because it's making a loud clicking noise that feels like the axle could fail at any moment. Because this is a serious safety concern, I thought I would have received a proper inspection, because I mean that's what a true mechanic would do. Instead, Danny drove my car in a small circle around the parking lot and called that his "diagnosis." My husband asked if the car could be lifted for an actual inspection. Danny said no he already checked it and there is nothing more he will do, even though the only thing we saw was the quick circle around the parking lot and yes there was a lot more he can do, but clear did not want to. He then told us to go spend around $500 on new tires and an alignment first, saying that's about what he would charge just to diagnose the problem anyway. In other words, he suggested we spend hundreds of dollars before even identifying the issue. The moment I drove off the property, the clicking noise was still clearly there and easy to hear. It's hard to believe a mechanic wouldn't notice something that obvious. After reading other reviews, it seems several people have had similar experiences where they were expected to already know what was wrong with their vehicle, and if the issue wasn't immediately obvious during a quick look, no real inspection was done. I ended up taking my vehicle to another shop where the staff was respectful, professional, and actually performed a proper inspection. They were able to diagnose the issue instead of dismissing the concern. Because this involved a potential safety issue, I expected a much more thorough and professional approach. This was our experience during our visit and it was extremely disappointing. If you value your car or your safety, I strongly agree going elsewhere.

Ramona Tires is a fabulous shop! They've helped us numerous times and we wouldn't consider going…read moreanywhere else. Martin is always very helpful!

I gave Ramona Tire a second chance after a prior bad experience at another location. I was offered…read morewhat was described as a "deal," but it was simply a slight adjustment from their original quote and not particularly competitive with other pricing I had seen. Since my vehicle was already there, I moved forward anyway. After the service, I barely used the vehicle, as I primarily rent a car for work. Following a period of heavy rain, I entered my car and discovered significant water damage in the trunk area. Clothing, paperwork, and personal items stored in the trunk were completely soaked, and there was a strong mildew odor throughout the vehicle. In the five years I've owned this car, I have never experienced any water intrusion issues. Ramona Tire is the only shop that has ever accessed the trunk area, which they acknowledged. I brought the vehicle back for them to inspect the issue. Over two days, I was told they "couldn't figure out" where the leak was coming from. When I asked whether the taillight assembly had been removed or inspected (as another shop suggested that area could be the source), I was told they were unsure. While Raul, the Assistant Store Manager, was polite and professional, there was a noticeable lack of clear communication and accountability regarding what was actually inspected. The Store Manager did not acknowledge or greet me during my visit. I am now paying out of pocket for additional diagnostics, cleaning, and potential repairs related to water damage that appeared only after their service. After already giving the company a second chance, this experience has been extremely disappointing. Unfortunately, I cannot recommend this location based on my experience.

This is hands down the best auto repair shop I've ever been to. It's a family-owned business, and…read moreyou can truly feel the care and honesty from the moment you walk in. The front desk woman was incredibly knowledgeable, professional, and efficient. She took action right away and explained everything clearly. She was also genuinely kind--when I spoke with her, I felt 100% confident that I could trust her. That kind of honesty is rare these days. They replaced my car's battery in just 20 minutes. I even asked if there were any other warning codes or issues. She checked and told me everything was good--no pressure, no exaggeration, no trying to sell unnecessary repairs. Honestly, I was expecting to hear about "other problems," as has happened at many other auto shops, but she was completely honest. I was so impressed that I told her how amazing she was and even offered to leave a tip. She politely declined and said, "I'm just glad you're our customer, and I hope you'll come back in the future." That really meant a lot to me. This place is truly amazing, and I stand by every word of this review. My husband's car will be serviced here from now on, and I'll be a loyal customer for life--unless we move far away. I highly, highly recommend this shop to anyone looking for honest, reliable, and friendly service.

The service agents were knowledgeable, friendly and provided enough information for me to make an…read moreinformed decision. No pressure, no upsale, just the facts. We take out. 2018 Mazda, 2027 Highlander and our 2006 Altima. Very satisfied with the service, the great customer service and the reasonable prices.