I really try to like Dutch Bros..... but I've realized it's just not for me. I do love the concept, the vast menu and the staff! They are always great. Staff is super friendly and helpful. This trip I even got a cute sticker. So that's a bonus. I had a gift card I got as a gift so I came to give it another try. I got a blended Annihilator. I splurged and got a large. Took a few sips and it tasted good. Got about 1/4 of the way into it and my guts started gurgling.... Oh NO! Didn't sit well with me. So I threw the rest away. Bummed! read more

Dutch Bros Coffee - Coffee & Tea Near Me - Gilbert, Arizona

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Staff is far more interested in chatting with their friends in line than actually taking orders. They blast the music so loud they can't hear orders correctly so they make them wrong consistently. This is the only location I have been to that can't do their jobs correctly. The manager should be let go and the company should try again. Chatting with your friend for 10 minutes in line, then messing up the actual customer's order, then laughing about it is just pathetic read more

Emma is the best!!! The whole crew here is amazing!!! Saw some very rude customers in front of me and their attitudes towards the worker in line was disgusting. When they hit to me they had already shaken it off and still were very upbeat. This shift is going above and beyond today. So proud of these young people!!! read more

Dutch Bros Coffee - Coffee & Tea Near Me - Gilbert, Arizona

If I good give zero stores I would. This has to be the absolute worst Dutch in Gilbert. This is the only location that I have continued issues with. They don't care about your quality of your beverage and they don't even care to have correct information when you're ordering. I continue to give them opportunities to prove that they're better and every time I go, I am once again disappointed and regretful of spending my money at this location. I worked in the coffee business for 30 years and the fact that this location knows of these issues and still continues to not get their employees to become better not only at their craft, but also at engaging with customers. It's not an issue that I have to pay extra for something. The issue is that I continue to pay extra for something and continue to not get what I asked for even when brought up in person saying it's not what I want. Any other location I ask for extra cold foam I was taught by other employees at different locations to ask for five times extra foam for the amount that I want which in reality is literally from the first line right above the D on Dutch Bros on the cup. At every location, they give it to me perfectly now when I come here, they will charge me for it and hardly give me anything and today they tried today tell me that the max that they could give me was three times I didn't want to sit there and argue with them that that has never been told to me before so I said fine then they give my drink and I am posting a picture to show you and see if someone at Dutch Bros can answer me insane does this even look like the normal amount that you would put without even asking for extra? Because I literally have hardly any. So once again anybody that has an opportunity to go to any other Dutch Bros, I suggest you do and do not waste your money at this location because they seriously don't care about your beverage and they don't care about you as a customer. read more

Dutch Bros Coffee - Golden Eagle with banana soft top - Coffee & Tea Near Me - Gilbert, Arizona

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The lady that took my order in line was an absolute angel. The one at the window around 10:03 on 3/13 that gave me my order was not. She gave me the most disgusting look in her entire life and i was polite and said hi. Nothing was said back. She proceeded to ask if i wanted a bone in the pup cup. I stated no and she then dropped said bone into the pup cup. read more

I've had Dutch bros at least 10 times this past month. I've never had it beforehand and so far, every time has been great. Service is always pretty fast and so far, I've tried the golden eagle, cookie butter late, the caramel pumpkin brûlée, and the tropical lemonade with strawberry syrup (as recommended by the barista)! It's all good and my fav part is that every pretty much can be decaf read more

I love Dutch Bros so much. The drinks are so good, and I love the service that all the baristas provide. They are all so friendly, but Kate in specific is so kind and full of positive energy. The place has such a wonderful environment and I love all the bright colors. read more

Automatically this place gets 4 stars for not being Starbucks. I'm not a hater but I do like variety so I love the fact that Phoenix has more than one choice of coffee shops outside of "the monopoly". The 1 star that didn't make it was because I feel like a lot of their drinks are just dressed up versions of the same drink. I like my coffee dark and strong....these are a little on the milky/sweet side for me. Nonetheless, worth the stop. Staff is always friendly and helpful. read more

This place is clearly a starter job for children who have no sense of responsibility, but want to talk my ear off about how my day is going when I'm in the mood to do so the real problem is their lack of attention to detail which they gladly sacrifice to speed the drive-through through. I wanted a nice drink to start my Sunday off because I was having a difficult weekend. Ordered it through the drive-through no problem didn't have to listen to anyone at the window and sincerely talk my ear off and ask about my day which is annoying and a policy. I think Dutch Bros should stop or at least teach people how to read when people want to hear that nonsense or not. I just wanted my coffee which happened because the drive-through was busy and they had someone outside the window ordering and delivering drinks as I pulled away, lifted up the coffee by the middle of the cup, which I always do went to drink it. It spilled all over the inside of my brand new vehicle as well as my clothes because the carelessly did not put the top on securely Because they were likely trying to speed through getting drinks out. I walked up to the window, clearly displaying what had happened explaining to the people inside that little box who looked at me as if I was crazy and the question the girl asked was "oh do you want a napkin?" Seriously?! A napkin I said no a napkin won't cut it. Explain to her what happened and she brought me back a napkin, actually three napkins, I want to give her credit for that at the very least, with maybe three drops of water on it and then she asked if I wanted a new top I said no thank you and walked away. I will never come to the Dutch Bros again. This is my second bad experience here and I would advise anyone else that is thinking of it. There are other Dutch Brothers locations one just down Higley Road near the freeway, which always pays close attention to your order and your needs and has people working there over the age of 12. I am extremely disappointed read more

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I love Dutch Bros and every time I'm in an area and see one I've never been I try and stop. This location is newer (four years or so) and the area is pretty nice with easy access to the freeway. Drive thru lanes are somewhat long so it helps not block traffic. Today was pretty busy, but we were on and out in under ten minutes. Cold brew is my go to and though I'm bummed they quite selling hwc. Its flavor is pretty good plain so no complaints. Add a bit of vanilla and it makes it even better. read more

The young lady at the window was condescending and quite rude. She acted like I was stupid and scoffed when I asked a question. She was working the window at around 6:30. read more

i asked for a PCB freeze with oatmilk and extra carmel and they gave me an oatmilk freeze with no flavor. i also got a regaae golden eagle iced and they gave me something with oatmilk. avoid this location at all costs. will be calling for a refund. read more

Slowest drive-thru I have ever been in! It is absolutely insane! If you have be somewhere give yourself at least 30 minutes to get through this drive-thru. Even if they don't have a long line. read more

This Dutch bros never disappoints! People here are so friendly and attentive! I've gone to other Dutch bros locations and the experience is never as good as this one. Highly recommend if you're in the area! read more

Heard really great things about this place from locals, but it did not live up to the hype. My girlfriend got the Annihilator and I got some Double Mocha drink. They both tasted super watery right away as if they were pre-made and were sitting in the heat waiting for us. Besides the wateriness, the flavor was only okay. read more

Dutch Bros Coffee - Double Mocha - Coffee & Tea Near Me - Gilbert, Arizona

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I was drinking a chocolate milk and it got to the very bottom of the drink and I sipped up something chunky, spit it out and this is what I found. read more

We love Dutch Bros ! Alex was super sweet & helpful! & helped me decide what to order! Thank you!! We'll be back!

This is my favorite dutch to go to and I've been to all of the neighboring locations and they never meet my expectations like this one does. There is one employee in particular that I always have a great experience with and always goes above and beyond and that is Matt!! He always has a positive attitude and is always making sure each of his patrons is happy and taken care of the correct way!! He definitely deserves some recognition because I have been going to this location since it first opened and am excited when I see he is working no matter what job he is doing I always know I will leave there satisfied with my order! read more

I wonder what happened that after being open for several years now this place had it's Yelp page pulled and rebuilt. Strange, but maybe they had to close for a bit due to Covid or construction I guess. Anyway, don't let the fact that this place only has a few reviews fool you. They have been there for a long time, as I mentioned. The coffee is banging, and they haven't messed up one of my orders yet. The kids working there are always perky, and the location is one of the easiest ones to get in and out of without getting hit that I've come across. An added bonus is that it's just a stones throw away from Backyard Taco! So I can get my taco and coffee fixes taken care of in one trip. Sweet! read more

I've gotten plenty of flack from my first review for being a "karen" or a real stick in the mud, but I invite all of those people to hang out in that parking lot for a week to see what we deal with. In any case, I'd like to give credit where credit is due. The franchise operator has reached out to my me and my neighbors and has been working diligently to improve the situation. He even came at a moment's notice and helped trespass some teenagers who were engaging in unsafe driving in the lot. We've finally made some progress in what previously seemed like an unwinnable battle. read more

We're from California and we had to come try out the famous Dutch bro's and see what all the hype was all about . Halley our cashier was beyond thoughtful , sweeet and so nice . All of our drinks came out fast and were delicious read more

It was my birthday yesterday but my app wasn't working so I couldn't log in. So I Appreciate the dutch people for giving me a my birthday yummy drink and by making it super easy! read more

Updating my review from a 4 to a 5. I previously stated that this dutch was friendly and makes great drinks but they are a little slow. I fully retract that statement because this dutch bros outshines any of other locations in Mesa, Gilbert, or Chandler. Great job y'all read more

Great service. The coffee was so good! Super clean. I'll go back!

The workers are nice 99% of the time and welcome you amazingly. However, I have never been through a slower dutch line. Dutch is and has always been a high volume spot, so long lines and wait times are nothing new. But i kid you not when I say, I have been in this drive thru before with only one car in front of me at the window, and I still waited 15 minutes to get to the window. Now imagine the wait when it's busy. It's a bit ridiculous. I worked in customer service so last thing I like doing is judging based off a couple of different factors, but the wait time is awful. Not sure if it's a staffing issue or overboard conversations happening. Not the place to go if you're on a time crunch. But at least the people are nice. read more

It's not often I go to this location, but when I do, I have such a good experience! Everyone is so nice there and welcoming. Mason and AJ both stand out to me! Super nice guys and made sure we were satisfied with our order, even recommending some new drinks! Will definitely be coming back more often! read more

Every time I come here the workers allow people to jump in front of me when I have bee in line for 10 minutes. The female workers that worked on 3/4 around 9 am were not nice at all. I do not recommend this Dutch bros due to their service. read more

Dutch Bros Coffee - Dutch bros - Coffee & Tea Near Me - Gilbert, Arizona

i love this dutch!! this is one of those locations where they connect with you without being halfway in your car asking you the same stuff they asked the past 100 people. i also love when i ask for a surprise drink and they give me something other than what's on the seasonal menu. they all seemed excited and happy to be there, unmatched service by the entire team, but especially tyler (give him a raise!! lol) read more

Amazing coffee, super friendly service! Much better than Starbucks. Get the golden eagle. So yummy.

First time ever at a Dutch Bros. The service level I experienced at this location was top-notch. Such a friendly staff and it isn't overdone. Just sincere friendliness and you can tell they truly care. Coffee was excellent as well. Other places could benefit from their customer service example. Love this place! read more

It was my first time visiting this location, I have recently switched from Starbucks to Dutch Brothers, just because of the customer service alone. I've had great service up until now, today was a game changer for me. I was having a very rough day, and kind of just stuck in a rut for lack of a better explication. Upon arriving, everyone was very nice but the cashier who checked me out was beyond sweet, and really turned my day around. I am pleased to know that this location is the closest to me, and I will be visiting here regularly for the positive energy. Thank you Dutch brothers, for having such a great company, and such amazing people working with you. Merry Christmas! read more

If you have 30-45 minutes to waste your time in line for a pretty good but super overpriced drink this is the place for you!!! Writing this as I have been stuck in line for over 15 minutes and looks like another 15 to go. Never, never, never will I come here again. read more

I love their drinks and the staff is so nice, but don't go here if you don't have at least half an hour to sit in line. They always take forever talking and stuff up at the window. I came with only about 4 cars in front of me and was in line for 35 minutes. It's hard to go into places to get a drink because I've got a young baby so I thought this would be ideal but it's hardly worth it. Then half the time by the time I get my drink they had already made it a while ago when the order was first taken so the ice is melted and it ruins the drink. I have observed at the window and most of the staff is just kind of wondering around even when they have 15 or 20 cars in the line. I just wish they would take all of these reviews saying how slow they are seriously and pick up the pace a bit read more

Some girls car broke down in the drive way. Caused everyone to have to back out of the driveway. I know things happen so I'm not complaining about that. What I am complaining about is how when they got the car restarted and going, they did not communicate with the customers that already PAID. People who just got to Dutch started driving into the drive way and that cause me ( I paid already) to have to wait behind a whole bunch of new customers that drove up at that time. I was on my way to work, this was supposed to be a quick trip. Instead I got caught up waiting for some girls car to restart, and wait for all the new customers that cut in front. VERY INCONVENIENT. I would've left had i not paid for my drinks already. I asked this guy that took our order if we could have a muffin top for the inconvenience while we were still in line. He Went inside and didn't come back out. Met him by the window, all for him to tell me they couldn't spare one muffin top for their bad customer service. Red head girl and blonde girl were laughing when I was explaining how they should've prioritized the people that already paid for the drinks first. Whole bunch of children working here. Go to another Dutch read more

i'm the biggest dutch bros girly, i swear theres never a time i dont have a rebel in my hand!!! BUT oh my god the girls working the higley/202 dutch bros location today are so rude. like how are you gonna talk trash as loud as you did while i was right there at the window over the fact that YOU made the drinks wrong. two small rebels that i asked for as iced not blended (its not that serious bro). i was nice about it & i even apologized if i misheard her when she confirmed with me what i had ordered & was actually disregarded by enother employee while the girl who took my order went on a rant in the background while remaking the drinks that took 60 seconds tops!!! very upset but glad i have one a mile the other direction with employees who are kind. read more

Has great hot chocolate, rebels that can either be blended and iced(Dino egg was my favorite), water is always nice from there since their cups are giant! I had their sparkling soda ones and really liked the outcome. A place where you have to be specific about No caffeine and No tea, they will work with you and provide you with something incredibly good! I will one day try the smoothies! Thanks for being awesome Dutch! Keep up the good costumer service and cleanliness. read more

hi there. left the line tonight (7/12) @ 7:19 pm. scooby snack rebel, check xenial you'll see me checking in with the app to get my points. wait wasn't terrible, we saw 3 people on shift so we get it. the red headed girl was outside line busting and you had 2 other gals (one with dark brunette hair with lighter bangs and dirty blonde hair). 1. linebuster walked up and didn't ask how we were just face down and "what can i get you". disappointing but also, when you're stressed and honestly probably new a long line is anxiety inducing especially in this heat with these customers 2. rolled up to the window and no one was there. no hello, no hi guys! we proceeded to be up at the window for maybe 3 minutes and up until the drink was done did we get "hey, did you guys get the scooby snack rebel? okay, have a good night" we all know there's something wrong here obviously especially the upper management reading this. maybe talk about the wiseman building blocks when you talk to them about this? 3. they both walked by the window a few times before having the drink ready, at least 1 made eye contact with us. no acknowledgment until it was time to give us our drink and even that was a sorry sight. and not to mention the comments about how someone kept calling their apple watch? something, but seemingly bothered by something else rather then the paying customers at the window. listen, i get it. i really do. maybe staff your pms better? maybe talk to them? maybe have the creed next to the window or a "culture" meeting or have the leads talk about talking at the window during the preshift. it's your choice but just know its noticed and it is repelling especially coming from someone with experience. i've been there and i have stepped away but at least a "hi, we'll be right with you!" or a "thank you for ya patience, is this that drink for you?" read more

I never leave reviews because I too work in customer service and know the feeling of being backed up or maybe under staffed but this drive thru line was awful. It took almost 40 minutes for me to get to the window from the time I entered the drive thru. Which entering the drive thru alone was a literal nightmare because your cones come out do far that it directly clashes with people trying to exit. As if that wasn't aggravating enough the person at the window didn't even seem to be happy or give a single care to greet or be friendly. I have 0 interest in returning to this location, most likely this review will just warrant an eye roll from whoever at Dutch reads it. However the efficiency isn't there. read more

I have lived in the area for two years and live at Blackrock because this Dutch Bros for some reason is one of the busiest and slowest. It took me 42 minutes from entering the line to receiving my drink. The employees talk way too long to friends at the drive through window. I witnessed one car 3 drinks at the window for 4 minutes after receiving their last drink. If you leave early 30 minutes for a coffee at this Dutch bros, better make it at least an hour. Oh yeah, that's all day long. Horrible business in terms of "drive thru" read more

One of my favorite locations of Dutch Bros! I always have a good experience when I come here! Today, Mason and Aj made it such a good experience! They were welcoming and really sweet and made sure we liked the drinks we were given, really cool! Such a nice crew !! :p read more