Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.

I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal…read morecustomer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner.

I had a great experience with this agency. After getting poor service from another company, I…read moredecided to go back to State Farm and this agency had good reviews on Yelp. I worked with Jonatan, and I couldn't be more pleased. He was very efficient (I bought condo and auto insurance in less than 1 hr), but also personable and pleasant to talk to. Plus I saved almost $1300 on the 2 policies.

These people are happy to take your money, but don't look to them for claims help. Talked to Shane…read moreRoberie today to try and get info about a claim for a flooded basement and he informed me that they don't help with claims at all. You are forced to use their automated claims system that is completely un-navigable because god forbid a billion dollar corporation invest in customer service.

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

They were very professional and thorough I explaining everything. Will definitely recommend.read more

From the owner: To help our customers plan for their dreams and recover from the unexpected by providing the…read moreperfect products according to individual needs. By building deep and lasting customer relationships, my office will grow into a staple of the community that offers personalized suggestions to anyone with insurance and financial needs. License #: IL-3003440834, IN-4120350

I've been a customer of State Farm for over a decade and the last few years have not been a great…read moreexperience with this location. Requests are not answered in a timely manner, I have to consistently follow up to get the adjustments needed on my policy and now I am at risk of not submitting documents on time because this location has been lacking on their end. In the last week I have had to reach out 4 times three different avenues just to get a response. Definitely will be the last year with this location. Twice I have called asking to speak with a manager and have not been able to and I'm told they are going to take care of what I need and get back to me. Today is the first day that I actually got a call back after I called them first.

My Mom recommended Gus many years ago and I've never left as their service is great.Thank you Gus…read moreand Team for helping us with our insurance.

I have condo insurance with Kevin and find him very knowledgeable and always accessible. Great…read morerates too. I have consulted him several times even about insurance and finance questions unrelated to my coverage with him and he's always eager to help. Highly recommend!

I have been a loyal customer of Kevin's for several years and cannot say enough good things about…read morehim. Not only do I look to Kevin for my personal home and auto insurance, but I am in the mortgage business and I never hesitate to send my clients his way. I know that Kevin gives the best insurance rates and that my clients will be happy with his expertise. He always responds in a timely manner and goes above and beyond his call of duty. He treats his clients like he would treat any of his close friends and thoroughly gets to know their needs and wants of insurance. I would highly recommend speaking with Kevin if you are looking for home or auto insurance. He is simply the best in the business.

Too bad I cannot give a ZERO. This company preys on the…read moreelderly, particularly those with dementia, who do not even understand what they are presented over the phone and who unknowingly sign up for auto repair coverage. I just attempted to cancel a $99 per month policy for my 78 year old neighbor with dementia, who I have been supporting over the past two years. The MEPCO rep refused to acknowledge my attempt and proceeded to re-sell the coverage and told my neighbor to tell me to shut up and stay out of it. Unbelievable. STEER AWAY FROM THIS BAND OF THIEVES!

Scam - stay away!!! They prey on the elderly, selling bogus…read moreauto repair insurance over the phone. Disgusting and immoral.

My daughter is a college student driving a 2020 Kia Forte. Mike steered us to AAA insurance that…read morecharged her $1800 dollars for 6 months. He is only out for the dollar. Don't trust this guy.

I contacted Mike P. based off a referral. I'm newly married and knew Life Insurance is important…read morefor myself and my family. I knew NOTHING about insurance.He was super informative!!! Mike was VERY patient and helpful! He seriously gave me every option I needed without hesitation. I finally made a decision and couldn't be any happier with his service & my policy! Thanks!!!! Would highly recommend to all!

I've lived in Edgewater for 40 years, and Karen Ayers is widely respected here--not just for her…read morebusiness, but for how she supports our community's diversity. I have been a client of hers for 25 years, and she is truly the best in the business. We started with a basic renter's policy and, as life progressed, Karen handled everything from our auto insurance to our homeowners and landlord liability once we purchased our apartment building. As a landlord, I require my tenants to carry renters' insurance; it is so affordable for the safety it provides. While I don't mandate that they use Karen, I've never had a tenant decline her services when I suggest her office. For many, it's their first time dealing with insurance, which can be overwhelming. Karen provides me with professional "getting started" packets for prospective tenants, and the feedback I receive is that the info is very helpful during the stress of moving. She makes the process easy to understand as they begin their journey toward financial safety. On the rare occasion we've had to file a claim, Karen's office provides true "white glove" treatment, taking the stress out of the situation and handling every detail with care. Whether you are a first-time renter or a long-time property owner, you won't find better service across the Chicago north neighborhoods. I also want to give a huge shout-out to her AMAZING staff. They are the reason this is a worry-free business. Their communication is incredibly proactive; I never have to follow up because they are always the ones reaching out to me first. It is their dedication and attention to detail that truly sets this agency apart. On a personal note, Karen and her team are just so very kind. In stressful situations, such as when you need to file a claim, kindness combined with top-level communication is the best thing a person could ask for. Thank you, Karen, for your dedication and for your wonderful staff.

I appreciated being able to speak to someone when I call! They are friendly, helpful, and…read moreknowledgeable and recently put me at ease after a car accident. Highly recommended.