This is thus far the worst shop I've been to, not only they lied about adjusting the height of my car but also the attitude from the owner and cashier were beyond what I would call decent or professional. I chose this place because I always see nice performance cars parking in the front plus they have their own racing team. It gave me confident that they could do the job correctly. I recently installed coilovers on my Lexus and forgot to adjust the rear springs to be the same height before putting them on, plus I needed to do an alignment. I called and asked for a quote, they told me ride height adjustment and alignment for car is $250, so made an appointment and went there the next day. I dropped off my car at 11am and spoke briefly with the tech that was gonna work on my car, I told him my request was simple, I just need him to adjust the rear driver side height to be the same as rear passenger and dont worry about the front. He understood the task and told me it would be a quick and easy job and everything will be done in 1.5 hours. I left and came back at 12:45, assuming my car was done or soon. To my surprise, the car was still on the lift with the wheel off but nothing was done. I waited another 1.5 hours before walking up to the owner and the cashier and told them my concerns. Instead of apologizing for the delay, they took an aggressive attitude towards me and said not to rush them if I want to do the job done "correctly" and if they know my car was gonna take this long, they wouldnt let the tech work on it or charge me just $250, so either I continue waiting or have them put everything back the way it was and just pay $80 for the labor thus far. Obviously, I have been waiting for 3 hours already, theres no point to stop the service, yet having to pay them without any work being done to my car, so I agreed to keep waiting. I was really disappointed so I waited the owner to go outside and had a convo with him, I explained to him how it was abnormally long to adjust one corner of the car, my car isnt exotic nor high performance, the rear has a divorced strut and spring set up, which required the control arm to be dropped to adjust the spring. But there are many cars nowadays with that set up so it's nothing new or difficult. Once again, he got defensive and told me he wouldnt accept the job if it was taking this long and every car is different, he blamed on the stripped bolt, but from my understanding, everything was fine when I put all the bolts back in during installation. He also said that his tech only does suspension work so he is good at it and there is no reason to doubt his tech's skills. I went back inside and waited another 30 mins, the cashier informed me the work was done, I paid and went outside to check on my car. To my surprise, the height was still uneven, it was exactly the same as when I dropped it off, I called the tech out and show him what I saw, he told me the car was on the lift for too long and it hasnt settled down yet but he took it for a test drive and neither side in the rear was scraping and I just need to drive a little while to see the height get even again. I was still not convinced but he told me that is the truth and I could talk to the owner again or come back if im not satisfied. I drove my car for a week and it was still uneven height, I decided to adjust myself because the owner didnt look happy about my car taking too long and I doubted that he wants to deal with me again, I called my credit card company and filed a claim because the service wasnt performed correctly. When I took my spring off, the adjustment was exactly the same as when I installed it so the tech didnt even touch it, yet he told me he adjust it 1.25 inches to match with the other side. My guess is that he couldnt drop the control arm down all the way to loosen the tension on the spring and therefore couldnt adjust it. I discovered a piece of plastic that situate between the spring and spring perch got deformed from incorrect placement, I guess they forced their way and it displaced this plastic piece. read more