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    Dynasty Cleaners

    3.0 (2 reviews)

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    10 years ago

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    10 years ago

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    West Bay Cleaners

    West Bay Cleaners

    (91 reviews)

    $$

    Can give great quality advice with speciality items - helped me clean a high end white coat my…read morefriend needed to borrow for her wedding

    Today was my last day stepping foot into this business. Never again! I will happily spend my money…read moreelsewhere. I always default to the nearest neighborhood business, and this is the closest dry cleaner to my house. However, I have been routinely disappointed by the negative, patronizing attitude that David has with customers. Today I walked in and as usual, there was nobody up front and no way to summon someone from the back. I've asked before whether there is a bell, and there is a bell - but they've decided to keep the bell behind the counter where customers can't use it. I waited 5 minutes before David happened to notice that I was standing there. This happens every time I've visited before (3-4 times). He said "how can I help you?" and I replied "I have 4 shirts to pick up." He looked at me like I was a moron and had just said something rude to him. "Do you want to help me out with your name or phone number?" was his taunting reply. Why didn't he just ask for my name? Customer service seems to be the absolute last priority here. Every time I come in I am poorly treated with a demeaning, negative, impatient attitude. Everything I say is seen as an insult or an inconvenience. I feel "in the way." And, have fun getting someone to pay attention to you while you wait after entering the business.

    Ladera Cleaners - Proudly recognized as the  winner of Almanac Readers' Choice  for multiple years: 2015, 2016, 2017, 2018, 2019, 2021, and 2023.

    Ladera Cleaners

    (27 reviews)

    $$$

    Ladera Cleaners is expensive, has slow turnaround times, and poor customer service. I brought in a…read moredress that was in perfect condition, only to have it returned with noticeable damage that was definitely not there when I dropped it off. What makes this even worse is the complete lack of accountability. When I pointed out the issue, the staff was dismissive and refused to take any responsibility for the damage. Instead of offering a solution or even a sincere apology, they directed the blame at me, saying that the damage occurred after pressing and must have been my fault. (For what it's worth, I have since had the designer look at the dress, and they clearly determined that the "type of fraying observed is consistent with fiber stress or agitation affecting the integrity of the fabric during the cleaning process"). A dry cleaner is trusted to handle items with care, and this business failed on both the technical and customer service fronts. I will not be returning, and I strongly recommend taking your clothes elsewhere if you value your wardrobe.

    The team at Ladera Cleaners has done it again! I always bring our household's cleaning and repairs…read morehere. Most recently, they did a wonderful repair to my beloved old bomber jacket. The repair was not simple; because the lining was shredding and impossible to zip, they had to deconstruct part of the jacket. Ladera Cleaners did a great job letting me know ahead of time what I could expect, both in terms of price, and that the repair would unavoidably be somewhat visible. I consented. I got it back this week and I'm so impressed with the result. They found a sympathetically striped fabric and lined up the pattern. It shows creativity and attention to detail. As they projected, the mend is visible, but if anything, it adds to the beauty and unique style of the garment. It's very true to the artistic intent of the original designer. I'm so happy to be able to wear my jacket again! Thank you Ladera Cleaners!

    Vogue Cleaners

    Vogue Cleaners

    (149 reviews)

    $$

    I've been coming here for quite a while and have always had a great experience. The service is…read morereliable, the clothes are always handled with care, and the staff is friendly. Luke is especially professional and really knows how to communicate with customers - always helpful, attentive, and easy to work with. I've recommended this dry cleaner to many of my friends and will definitely keep coming back. Highly recommend!

    Don't let this unassuming small shopfront fool you, Vogue Cleaners is professionally run with…read moreexcellent customer service. Talk to Luke, he takes his work seriously and is honest. Vogue Cleaners does a great job and they keep their word. I came to Luke with several blazer jackets that had been either ruined or improperly cleaned by Green and Fresh Cleaners on Rengstorff. There were two blazers where Green and Fresh put NEW stains on my jackets, and you can see they were clearly put there with their ironing press, because the press marks are in the exact same place on both jackets. Those jackets sadly were ruined, but there was a cream white blazer that looked grey and dingey after it was cleaned by Green and Fresh, and Luke told me he might be able to fix it. I had one other grey double breasted blazer that had stains that were NOT removed after Green and Fresh "cleaned" it, and Luke also said he'd work on removing those stains. For the cream white one, he told me if he couldn't fix it, he'd waive the charge. A week later I came to pick up my two blazers and lo and behold, the old stains on the grey double breasted blazer were gone! Imagine that, bringing your blazer to be dry cleaned and the stains actually getting removed. Vogue Cleaners successfully got the job done and removed the stains, when Green and Fresh could not. For the cream white blazer, there was still a subtle greyish tint to it, but honestly Luke made it so much better that it's at least wearable again. Because he wasn't able to get it back to its original state, he kept his word and waived the charge. I will be coming back to this shop because they take their work seriously and treat their customers fairly. I've been going to the same dry cleaners Green and Fresh Cleaners on Rengstorff for years and know the family there. As a result even though I frequently noticed subpar results, (e.g. I pay for the dry cleaning but all the original the stains on my items are still there), I just assumed the they had done their best but the stain was "too tough" to remove. I let it go on too long. I even started to question, what's the point of dry cleaning when it either makes the stains worse or my clothes look the same before and after cleaning. The answer is, Green and Fresh don't do the cleaning themselves and don't care if they damage your items. When I talked to the owner's son and asked him how often they replace or check their solvent, he told me he didn't know because he doesn't do the cleaning and brushed me off, even after their dirty solvent had turned my cream white blazer into a greyish white blazer. When I questioned why my blazers looked worse and were damaged from the cleaning process, he gaslighted me and acted as if they had nothing to do with it, like "not my problem." No apology, no offer to waive the cleaning fee or compensate me for the damaged items. It wasn't until I went home, angry and shocked at how I was treated, and then finally came to my senses and went back and demanded the refund because they had not only ruined two jackets but also improperly cleaned the other two, that he gave me the full refund. It was so disappointing, how the entire situation was handled. Fifteen years of trust and repeated business from me-- broken in 15 minutes. Luke, on the other hand, listened to my concerns, empathized with the situation, offered solutions, and knew exactly what I was talking about when I talked to him about the solvent, because he understands the dry cleaning process and manages the machines himself. That's what you need when you go to a dry cleaner. Knowledge, honesty, and a dedication to great customer service. Highly recommend Vogue Cleaners, and especially Luke.

    Dynasty Cleaners - laundryservices - Updated September 2026

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