[[HIGHLIGHT]]Stellar customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Single man behind counter ( I think Randy is his name) is 5 star stellar.[[ENDHIGHLIGHT]] He made things happen ( replaced old Dyson tower fan) on the spot ... even when place was busy. [[HIGHLIGHT]]By far the best customer experience I've ever had.[[ENDHIGHLIGHT]] This guy deserves a huge raise. read more

The brush did not spin on my DC39 vacuum cleaner. I brought it to this center and I was told that they could not do anything because the serial number was not readable. It was was on the lowest spot of the unit and was partially obliterated because this spot was rubbing the floor. My son took it apart, washed, and now it works as supposed. When you change oil or tires on a car nobody asks for VIN, make, model, and year is sufficient. If a serial number is really important, which was not in my case, why to place it where it would be obliterated? read more

it was a wonderful and productive visit. [[HIGHLIGHT]]I was superbly looked after by Sean/Shawn who assessed my problem with my vacuum cleaner, offered all the alternatives available and assisted me without any pressure to decide on the best alternative.[[ENDHIGHLIGHT]] Great and professional service all around. I highly recommend this business. Adrianne read more

[[HIGHLIGHT]]What a fantastic place great service and a very pleasant assistant to help serve us.[[ENDHIGHLIGHT]] Wish they were closer to 20155 zip code read more

I couldn't get anyone local to work on my Dyson vacuum, so I drove an hour to another shop. They told me that a broken little piece of plastic about the size of a quarter had rendered my $500 vacuum useless. Said he couldn't get that part from Dyson. Dyson customer service said I would need to $$$hip the vacuum across the country to Missouri for repair$$. There was, however, a closer Dyson Service Center in Fairfax, VA (5 hours drive - probably cheaper than the cost to ship it). [[HIGHLIGHT]]I called Fairfax and spoke to Randy. When I sent a picture of the broken part, he assured me that it had nothing to do with the lack of suction - even sent a picture back to me of how/where the little thing fit and what it did (helps thread the ball shell in place)[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Then he proceeded to walk me through the process of finding and removing the clog in my hose wand. He must have spent the better part of an hour on the phone with this old lady using video chat to diagnose my issue, verify that all the little hoses inside the machine were working as they should, and pinpoint where that clog was hiding (inside the wand)[[ENDHIGHLIGHT]]. Thanks to Randy's abundant patience and remarkable knowledge, this 72-year-old lady was able to fix her own vacuum saving me tons of money on shipping and repairing. [[HIGHLIGHT]]I highly recommend Randy as a knowledgeable professional who has the patience of Job, a pleasant, helpful personality and is my new hero![[ENDHIGHLIGHT]] He turned a rotten situation into a stellar outcome! read more

[[HIGHLIGHT]]What a nice experience.[[ENDHIGHLIGHT]] This service center is staffed with great experienced technicians. I watched as they diagnosed and solved problems with several machines. [[HIGHLIGHT]]Thanks for helping me out as well.[[ENDHIGHLIGHT]] read more

Came in to get my dyson hair dryer fixed at 1:30(checked the other photos of when their hours of operations were) realized the hours have changed. 2pm is the afternoon start time, totally fine waiting 30mins. Was greeted by Shawn(hopefully i spelled it right) he was very informative and helpful considering he was new. 15 mins after taking a look, he let me know it wasn't repairable and gave me options going forward. He was very hospitable and handled the situation very well. Service 5/5 Side note - he said i got the last professional(licensed beautician) hair dryer they have in stock so if you need a replacement make sure to call! read more

Dyson Service Center Fairfax - New hours of operation - Appliances & Repair Near Me - Fairfax, Virginia

I highly recommend Randy at the Dyson Service Center. He diagnosed the issue with my Airwrap in 5 minutes, and fixed it right away. [[HIGHLIGHT]]He was professional and kind and really great to work with![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Does not answer or return calls gave up![[ENDHIGHLIGHT]] Dyson vacs are junk!!! Fixed known trigger issue. Onlly now won't tirn offf. read more

There was a young lady and a gentleman working on day I took my vacuum in for service. I had an issue with the cord on my Dyson, and I couldn't be more impressed with the service I received from the staff Not only did they promptly address the problem, but they also had my vacuum back in working order in just one day! The speed and efficiency of their service truly exceeded my expectations. I highly recommend this location for their exceptional and quick resolution. Thank you for a job well done! read more

Dyson Service Center Fairfax - Sample vacuums - Appliances & Repair Near Me - Fairfax, Virginia

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I left my Dyson at the store two weeks ago, which was the time frame they told me they needed to repair it. [[HIGHLIGHT]]I called the store to see if I could pick it up, but they didn't answer the phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We had to go to the store in person to ask, and there they told us we had to wait another two extra weeks... and that's not good customer service.[[ENDHIGHLIGHT]] read more

I wish I could remember the names of the techs who worked on my Dyson vacuums because they did not suck. See what I did there. I like to hit up these service centers as they are getting harder to find with some closing or having shortened hours due to staffing issues. One of my Dyson vacuums (DC50) is actually a model that is no longer being made and parts are getting harder to find. I only bought it about 9 years ago but hey I should have known that the deal was too good to be true when I bought it. The devil is in the details. Yes 9 years ago these Dysons keep ticking. In fact when I brought it in the guy at the front desk said he has never seen one. That did not stop him and he figured out what was needed and called around asking questions and finding parts for it eventually. The DC50 is now good to go. This service center might be out of the way with so few around but with the cost of these machines it is worth taking advantage of the free checkups to keep your investment going. read more

I took my Dysons handheld vacuum cleaner today to the repair center. In minutes they diagnosed and fixed my problem. The technician was great-he explained the problem, fixed it quickly and then told me what to do in the future to prevent similar problems. I highly recommend this business. read more

So in January, I had the unfortunate event of two of my Dyson vacuums breaking. The cyclone part for my stick vacuum cracked, and the upright vacuum stopped sucking up anything. At the time, I never thought I should have written down the serial numbers or contact the customer service by phone first. Because I live relatively close to the nearest Dyson Service Center, I figured I could just swing by real quick, have it diagnosed, repaired, and go home with a working vacuum again. Oh how wrong I was. I wish someone had told me that it will be the LAST TIME I'll ever see my upright vacuum again. So the first and the last time I've gone to the Fairfax Dyson Service Center, I was blown away by how cramped and disorganized the whole situation was. The inside was very dusty and the line had 6-8 people ahead of me. There's no sign in sheet and only one person working. The phone is ringing nonstop with nobody answering. I waited about close to an hour for my turn with many people leaving unhappy. It was sort of astonishing how many of the same models of vacuums were getting dropped off or ready to be picked up! And the people queuing to drop off their devices also had the same model, mine included. Anyhow, once it was my turn to get my vacuums dealt with, I was able to have my stick vacuum repaired there and then. The cyclone was entirely replaced right away. I was told that they don't have the necessary parts to repair the upright vacuum that day and need to leave my device there. "Can I help the next person in line!!" said the service center guy. I didn't want to make other people wait so I left without asking more questions. Long story short, I never heard back from the service center. I was told that someone will call me to give me a quote for repair and pickup date but never did. Mind you it was dropped off in January. It's March 2nd today. Well, a whole week went by after the vacuum was dropped off and not a word was heard from them. I tried calling them only to reach voicemail or a voicemail not accepting any messages. It eventually updated the voicemail recording instructing to email them. So I emailed them and heard nothing back. Meanwhile, I have reached the Dyson Customer Service twice. The first time around, they told me to call back in about 14 business days because nothing was showing on their end of the system. I was informed that they could try locating it if I have the serial number for the device located ON THE VACUUM or the manual.......well if I had the vacuum on hand, I wouldn't be calling in the first place? No? And the manual was tossed and recycled awhile back. It's readily available to view it from the Dyson website so I never thought I'd need to keep it. So another 2 weeks went by and I had heard nothing from either places-- not the Fairfax Dyson Service Center or the Dyson Customer Service. And by then, I was entirely fed up with the whole ordeal. The crazy amount of dust and dog hair in my household, the multiple unanswered calls and emails to the Fairfax Service Center, and the non solution offered by the Dyson customer service representative. And now that it's March and I enjoy having a replacement vacuum altogether, I'm writing here to let everyone know that if you ever need your Dyson serviced in any way, CALL their customer service first. ONLY take it to the physical Dyson Service Center as a last resort. Those are the exact words given to by the customer service rep I spoke to the last time and realizing my upright vacuum is forever gone. I am just hopeful that something like this doesn't get repeated again!!! Not for my household or anyone else for that matter! read more

[[HIGHLIGHT]]We had an extremely positive experience with Matt who was friendly and very knowledgeable about Dyson vacuums.[[ENDHIGHLIGHT]] He helped us think through the pros/cons of repairing our 18 year old Dyson (which we loved) vs. buying a new one. In the end, we used the trade-in discount to buy a new one and we are thrilled with the quality of the vacuum. read more

Last time I arrived with three vacuums only ten minutes before closing. RANDY was the tech helped me clear up all the blocked passages, as well as changing a filter and a broken tube. He also showed me how to check blockages and filters. [[HIGHLIGHT]]He stayed after hours so I didn't have to make another trip.[[ENDHIGHLIGHT]] The machines worked like new again. I've always had great experiences with this shop- been there three times in the past twelve years. Dyson has great products. Knowing their repairs are hassle free adds the extra assurance. read more

I'm sure they do a good job on repairs, but absurdly understaffed. [[HIGHLIGHT]]I walked in around 12:15 (they close at 1) and there were 13 people ahead of me[[ENDHIGHLIGHT]]. Make sure your product is registered, otherwise you have to do it there. [[HIGHLIGHT]]I am surprised how understaffed this place was.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]the people there were very nice and fixed my Dyson air wrap very quickly.[[ENDHIGHLIGHT]] since they took the serial number, I didn't have to provide anything else to verify the product or warranty, they just knew what to do! read more

Terrible service, extremely rude. [[HIGHLIGHT]]From the beginning when we came the representative was extremely snappy, and we ignored it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then when we bought the new part, the representative said I will trash the new part.[[ENDHIGHLIGHT]] We said thanks we will actually keep it. [[HIGHLIGHT]]He got extremely rude and said YOU SURRENDERED THIS PART WE WILL TRASH IT. He kept repeating in a loud and rude tone I AM GOING TO TRASH THIS[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I said no we never surrendered it we bought a new part from you and we will take this part that we own back with us as well.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]it's ridiculous how this is supposed to be a place to provide customer service and we are giving them our money meanwhile they're trying to show authority and rudeness in that manner.[[ENDHIGHLIGHT]] I will never return here. read more

[[HIGHLIGHT]]Again, SO grateful I live near this Service Center![[ENDHIGHLIGHT]] Today, Rich had me in + out in less than 10 minutes!

RICH IS THE BEST!! We came in with a broken vacuum and left in less than 20 minutes with a new battery and a smile. [[HIGHLIGHT]]Rich is the man!! Highly recommend this place, super friendly, efficient, and great customer service.[[ENDHIGHLIGHT]] 11/10!!! read more

I'm now a loyal Dyson fan for life! My Dyson V10 vacuum stopped working - it wouldn't turn on. I found out their cordless vacuums have a 2 year warranty and mine is only a year old. Based on their technical support, I had the option of either mailing it in or going to a service center. This service center is less than 20 minutes away so I took my vacuum in. The gentleman who helped me asked me what was going on, I told him my issue - that I would press the trigger and it wouldn't run. He said "okay give me 5 minutes" and went in the back to fix it. Exactly 5 minutes later, he brought out my vacuum completely fixed! No exaggeration. Also, while I was waiting to be seen, he brought out another customer's vacuum and even though it was out of warranty, fixed it for free as a courtesy this time. Overall, amazing customer service and I will only purchase Dyson vacuums from here on out! read more

I am at a loss for words. Today my stick vacuum broke, the trigger/switch broke, it was starting to fail, but this morning it finally broke for good. I made the 40 min drive hoping for a quick repair, there was just one person working the store, I wish I would have got his name. I watched him explain to an older couple why their battery was draining so fast, he then went to the back room and after a few mins came out after replacing 2 batteries (they had two machines). They asked him how much, he said have a nice day. I was really surprised, batteries are expensive. Then it was my turn, he said the part would be a week and that he would call me, I really needed a vacuum, so i was going to buy one right then and there. It was his lunch time, so I told him I would be back. I came back about 45 minutes later and said I was ready to buy a second vacuum while my other one was waiting for repair. The next thing I knew he came out with my vacuum fixed. I was floored, never expected it. I asked him how much I owed him, he said have a great day. He saved me a return trip and 350 bucks on another vacuum. Dyson is a great product, we love our vacuum enough to buy a second one, this just shows me how much they stand by their product. That guy was doing great things for people today, he deserves a bonus! read more

This service center is a joke. No one ever answers when I call. The hours are not the same as what it advertises and they have had my vacuum for almost 2 months. When I received the text to pick it up and advertising said it closed at 4 when I arrived at 330 the post on door said 3! It is 45 minutes from my home and this is the 2nd time I've come to check if it was ready and even with the text to confirm no luck! Dyson vacuums have gona down in quality because they can't even have a service center open normal hours and so many machine are malfunctioning. I am very frustrated ! read more

Truly excellent service at this officially-licensed Dyson service center (DSC). If you have a malfunctioning piece of Dyson equipment and you are nearby, I'd recommend going directly to this location instead of trying to work through Dyson's over-the-phone troubleshooting program, which I found to be a waste of time. The DSC technician received my machine - which had completely stopped working - spent five minutes replacing a critical part that he offered free of charge despite our vacuum's warranty's expiration three months prior. Helpful and efficient staff. Couldn't recommend more highly. read more

We kept calling to check hours but nobody picked up the phone. We decided to go with the hours Google had on their page. It was accurate. The battery in our V6 lasted only about a minute at a time. The guy at the service center promptly greeted us, took our vacuum in the back and 3 minutes later, returned our vacuum with a new battery! We weren't charged anything! Very friendly, fast and efficient service here and I highly recommend. read more

They won't answer the phone, so it's impossible to get a status update on repairs. After calling numerous times repeatedly and getting the answering machine, someone answered! And then they disconnected 10 seconds into the call. They never called me back. I called five times right after and got the answering machine each time. Very frustrating experience. Update: since we called numerous times throughout the day without a response we called dyson customer service. They said our vacuum service hadn't been updated into their system so there is no record they have our vacuum. :( read more

[[HIGHLIGHT]]We have been here four times this week for repairs and always closed even during posted business hours[[ENDHIGHLIGHT]] and phone just rings and rings-please help and let us know where we can go for service thank you! read more

SUPERB service! I had an issue with my Dyson V7 battery (randomly died...) and got it replaced for free. THANK YOU! :)

Carlos was a great help to me! He knows His brand Dyson! After spending hours on the phone with Dyson they made me order parts that were not needed! Within 5 Minutes Carlos fixed my 15 year old Dyson! read more

The reviews for this place held true!!! I've had my Dyson vacuum for a few years and I have taken it to this location for service twice in the last year. Both times they repaired the vacuum for free!! The service and quality of Dyson really how you get the value for the money you spend on the vacuum. They store is very nice and clean. They also have several new and slightly used Dyson products for sell (and at great prices) cheaper than you would pay online or at the store. I almost walked out with 2 more vacuums, but was able to refrain myself. read more

Dyson Service Center Fairfax - Hair dryer. - Appliances & Repair Near Me - Fairfax, Virginia

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[[HIGHLIGHT]]Excellent experience.[[ENDHIGHLIGHT]] Brought my upright vacuum in on Aug 23 as change over valve had a hole and needed replacement. In less than 10 minutes the technician had replaced the valve and I was on my way home. Vacuum works great again. [[HIGHLIGHT]]Thank you.[[ENDHIGHLIGHT]] read more

I visited the Dyson Service Center in Fairfax today with my Dyson Outcast as it had suffered a heart attack. I think from the time I walked in the door to the time I left was maybe 8 minutes. I was helped by, Rick, who understood the assignment and replaced the motor in my motorhead. I gently handed her over to him and into the back room he went, and just like that magic happened and he turned right around came back out and said it's all fixed, you're all done. [[HIGHLIGHT]]I've never been so excited to have my vacuum back.[[ENDHIGHLIGHT]] I've only been without her for two days but if you know, you know. [[HIGHLIGHT]]Many thanks to Rick and an amazing job. I appreciate you.[[ENDHIGHLIGHT]] read more

I had a sudden issue with my Dyson vacuum, the bin was stuck and won't move. Came in without the appointment, and got helped right away! Carlos was very nice and fixed the issue within 10 minutes. read more

HORRIBLE.....just HORRIBLE... avoid Dyson products if you want to maintain your sanity. The products "might " be ok but the technical support if you have to return an item is UNIMAGINABLY BAD. Do yourself a favor and read as many technical support reviews as you can. BUY THEIR COMPETITORS PRODUCT! You will be forced to deal with online troglodytes if you buy Dyson. read more

Dyson dyson dyson this will be the last product i will be using. The customer service just shock me. I went to fairfax store to replace the battery they didn't have it on stock they order it for me. At that time they couldn't give the receipt but he told me there will be email sent. Money was charge that day, but Never received it. Call the store phone went straight to customer service they also told me not in stock call back in week. So i did and still not in stock. Than i got email to pick it up in store i went to store. And store person says no still not in stock. And it looks like someone canceled the order without money back. So He reodered it. Between calling customer service and the repair shop they push to each other. There are more to say about customer service in both place. Never again buy Dyson. read more

I like Dyson products. This store or the service not so much. We have an upright ball style vacuum that still sucks up direct. The problem is it no longer glides across the carpet. You have to push it hard, and it leaves deep tracks in the carpet. The man working there said it is the carpet's fault, that is what happens with old carpets. Ours is 2 years old and high quality. Nothing matted down. But he looked at me like I was head case when I explained that and literally rolled his eyes. The worst. read more

Absolutely great service every time I go their. Definitely will go back. Buying a Dyson is an investment that keep getting better. read more

It was worth driving out here from Kensington, half an hour during rush hour, no less, to get my vacuum cleaner looked at. Unbelievable that my Dyson cordless wasn't working perfectly. Pier, the young man who helped me knew right away what was wrong!! He didn't even make me feel stupid when he showed me and helped me figure it out in the future. Mind you, I've had this little wonder for years. I was interested in an air purifier because of my allergies and new puppy. He gave me good information. He was so helpful that I drove back the next day to purchase the latest model. He took his time and really explained things to me. For the money it's the least I can except! Pier is a champ, though!! Highly recommended service and Dyson - goes without saying!! read more

Shawn (I hope I spelled it right, or Sean) was awesome! Despite having his hands full with repairs, he managed to remain in touch with me through multiple call backs, he was able to help us repair our Dyson Animal 2, we'll remain Dyson fans forever! Thank you so much, we highly recommend this Dyson Service Center Fairfax, VA (close to Merrifield) location. read more