I Have no doubt he cheated us from the very beginning. We have had to replace our ceiling for the second time due to leaks from a brand new central air system that Sean had put in. To be honest I never thought we needed a new one but i trusted him because he's our neighbor. What a mistake! read more

Left the business and took money I paid for service contract, after a decade of using them

if I could review with a negative number I would...its been the worst experience as a property manage to deal with them, they are all full of excuses, lack of professionalism, they send tech who have no idea what they are doing, cancelling appointments, its been a nightmare. DO NOT HIRE THEM, there are tons of other companies who not only need the work but are more educated to deal with home appliances without the bickering, excuses and lack of knowledge read more

Buyer Beware !! So by accident called the WRONG East Coast, meant to call East Coast Air Design Inc. instead called them, Knew it was weird when they could not find me in their system, instead the women on the phone told me the just updated their computer system so maybe thats why, in any event the service guy (the owner) shows up on time , literally went outside for less than a minute, and comes back and tells me I need a new heat pump and condenser ,quoted me 5.500.00 which seemed excessive, when I questioned the price he spent more time complaining about politics then breaking down the cost, In any event just got a really bad vibe, and even though I just spent 150.00 for a service call, I just felt. something was off, I called the person I was originally trying to call, East Coast Air Design Inc., they came and checked out my system, the system was low on freon, they charged system and the heat pump worked fine. If you are going to use East Coast Mechanical Services, i highly recommend that you do not trust them and get a second opinion. I feel i was ripped off of 150.00 service fee as he DID nothing other then try and rip me off. read more

Had an issue with my hot water and called Sean late at night. He was there the very next day. Very professional and friendly service. The furnace had an issue that was quickly resolved. Would definitely recommend... read more

I'm only leaving this review because one of the workers from this business decided to drive recklessly around me at a stop sign, then blew a red light. Clearly if they are driving like this in a business truck they don't care much about their job. read more

Very poor service after the initial install job. I had a service contract for heat, air and hot water and they rarely pick up the phone. After I had a small oil leak in the hot water heater, Sean finally picked up and said, "We don't cover leaks, just parts." He refused to come out for the repair under the service contract because "we're in business to make money," he said. I cancelled the contract with more than half a year left and they refused to refund any money. I'd stay away if you want good service. read more

Sean is the absolute best! He stalled my new heat/ac system and hot water heater. He's a hard worker that cares about his customers. The new AC system worked wonderfully all summer. Sean was here today, at my request, to make sure the new heating unit turned on for the first time without any glitches. I also really like the fact that it's a local business and not a huge company where you don't know who is coming when placing a service call. He's worked with many of my neighbors - all of them were happy as well - another reason I went with Sean. read more

I am a client of this shitty company. I called them to repair my washing machine and they want to charge all these hidden fees. They say that I am covered up to $500, but in reality I'm supposed to pay $383 up front, which is non refundable. I'm not sure what this is all about. I will never recommend these horrible people to my worst enemy. And on top of that , they don't guarantee that the washing machine will be fixed. I spoke with Jeffrey, the supervisor, which was a complete waste of my precious time. The technician's name was Arial, which was another very unprofessional person from that company, that told me the machine had to be taken to the shop at my cost. Izabella read more

I found East Coast Mechanical from their wonderful reviews on Angies list. When the owner came to my house for an initial consultation, he was so professional and knew exactly how to install a new Fujitsu tri-zone ductless unit in my complicated house. I needed a pump and the wires needed to go across many of the rooms- not a simple installation. It is a family owed business and they pride themselves on customer service and their workers are also knowledgeable and professional. They did as little cuts in the wall as they could and their price was reasonable. I would highly recommend them for any of your heating or cooling needs. read more

I had ECM install new A/C and Heat pump last year. The owner was right in telling me to install A/C and heat units together. The summer was cool and this winter, we are nice and toasty with these Mitsubishi units. I couldn't have had a better job done by anyone else. Very happy with their professionalism and on time delivery. You won't be sorry if you use these guys for your A/C and heating needs. read more

very impressed so far. my parents needed to replace their heating cooling system but ended up moving out to CA unexpectedly to watch my newborn while i worked (awesome parents i have). they had gotten three bids before they left and all seemed reasonable. i called them all and ECM stood out for me because the owner's son seemed to have some deep knowledge about the products available on the market - more so than the other bidding company. his dad had bid two brands for my dad and could have easily sold either brand to me but took the time to explain to me why the cheaper brand was actually a much better fit and value for my dad's needs even though my dad originally wanted the other brand. he was very logical and clear. i was also impressed that of the three bids this firm was the only one on the BBB. and unlike the other bids ECM only requires 10% down which makes a lot more sense to me than the 50% down that the others require. i think 50% down is ridiculous. companies come and go overnight in this economy so i'm not putting 50% down on a $6k-$8k purchase for anyone. i'll post again once the job is completed to let you know how it goes! read more