Things are definitely done differently at Jimmy's…read more While I was dreading the idea of having to visit used car lots, and negotiate, and everything else that buying a used car might entail, my experience at Jimmy's was entirely pleasant. They are professional, nice, smart, helpful, honest, and I didn't feel any pressure to make any decisions before I was ready. I not only got the exact car I wanted for a very fair price, but they offered to try to help sell my old car at no risk/cost to me. Given it's condition, my plan was to just donate it as a tax write off. It was a very generous offer on their part, and they sold it within two weeks. So basically I drove in with one car, drove out with another and they took care of everything else - title, registration, selling my car, sending me a check, and have been entirely nice and patient throughout the whole process. ...and I love my new car.

Super quick DMV services! AAA's appointment service changed my original appointment without me…read morerealizing it till my said appointment, needed to do a transfer title today & was able to walk into Jimmy's auto and get it taken care of in less than 10 mins.

Extremely disappointed with the service department regarding my 2024 Ford Bronco warranty claim…read more My Bronco's motor failed, so we brought it to the dealership expecting support and communication under Ford's warranty process. The service representative, Mauricio, informed us repairs would take about a month and promised us an update by mid next week (around 05/13). That date came and went with absolutely no communication. By 05/18, after multiple unanswered voicemails and no callbacks, I finally asked to speak to a supervisor. Suddenly, Mauricio was available to take my call. When I asked for an update, I was told the exact same thing we had been told two weeks earlier: "Ford hasn't approved it yet." I then asked for Ford's direct number so I could understand why my repairs were delayed. Mauricio provided me with a customer relations number and a repair reference number that he apparently knew would not work. After realizing I had been given incorrect information, I went into the dealership frustrated, understandably so after weeks of poor communication and feeling ignored. Instead of helping resolve the situation, Mauricio's attitude was essentially "back off and leave." I later contacted Ford Customer Relations myself and learned the truth: Ford Warranty was actually waiting on the DEALERSHIP to send photos of the motor. In other words, the delay was not Ford -- it was the dealership failing to do their part while I was repeatedly being told otherwise. Customers should not have to chase down answers, be ignored, or feel lied to. Communication, honesty, and accountability go a long way, and unfortunately I experienced none of that here. Very disappointed with how this situation was handled.

I had a pretty frustrating experience at Bill Brandt Ford working with Kole Monello…read more To start on a positive note, they did give me a fair trade-in value and we agreed on pricing before I drove out, which I appreciated. However, once I got there in person, things changed. They added a "non-removable" theft etch fee that wasn't clearly part of the original deal. Then I was asked if I'd be comfortable with a $400/month payment on a $10k loan which is honestly unreasonable. They also tried to load the deal with extras like LoJack, warranties, and other add-ons I didn't ask for. When I asked them to use my credit union approval, the interest rate was increased higher than it should have been. At delivery, I declined a car wash and simply asked for a tank of gas, and was told no because I already "got a discount," which felt petty. Now that I'm home, I've noticed the windshield is chipped something that should have been addressed before delivery. Overall, I'd rather take a loss than go back there. It felt like the focus was more on squeezing extra money out of the deal than actually taking care of the customer. Customer experience clearly isn't a priority here, and that matters.

I was recently in an unfortunate accident. All parties unharmed. My insurance was great. Moreno…read moreAuto sales turned me onto this awesome Chevy Cruze! It has everything and is in excellent excellent condition. I couldn't ask for a better car at a more epic price. They are very fair and fast. They are very kind and courteous to work with. You couldn't ask for a better car lot to work with. No pressure. They have everything too! If you're looking for a boat or a car go looking. They may have a boat you're looking for . Enjoy and good luck

Moreno auto is is a professional family owned business that's been serving Oakley for a few years…read morenow!! I have bought cars from this business and am well pleased to say the most respect people friendly customer I have always been satisfied!! This business deserves recognition for their fine sales personnel!!

Had the pleasure to work with Brian. Great respectful guy…read more He's not pushy at all. He worked with my situation and was able to get me into a newer vehicle.

I called Corporate Fleet Sales on 11/20/25 at 10:25 a.m. The call was answered by a woman who asked…read morewhat I needed. I asked who I was speaking with, and she said her name was Arlene. I asked Arlene if I could speak with her manager. She then asked if this had to do with me wanting to return a vehicle. Mind you, this was the first time I had ever called this place, and I thought that was a red flag. I responded that no, it did not, and that I simply wanted to speak with the manager in charge. She then changed her tone with me and said he was not available at the moment. I said okay, no worries, and asked if I could get his email. She then asked what this was about. I told her the issue had nothing to do with her, which was why I was asking for a manager. At that point she became aggressive with me and said that if I didn't give her my name and number, she wasn't going to help me. Before I could get a word in, she transferred me to a line that rang twice and then asked if I wanted to leave a voicemail. I decided to call back. This time, the phone was answered by a man named Dennis. He seemed polite at first, but his tone gave off a bad demeanor. I asked if I could speak to the manager in charge, and he asked what the call was regarding. I told him the same thing I told Arlene, but unlike Arlene, Dennis was beyond rude. He said that if I didn't give him my name and number, he was just going to hang up on me, and that no matter how many times I called, he would continue to hang up. When I asked if he was a salesman there and why he cared so much about why I needed to speak to his supervisor, he simply hung up on me. After calling a third time, Dennis was treating the entire situation like a game. At one point, he kept cutting me off and repeating, like a lunatic, "No name, no number, I'm not going to help you." After saying that about seven times, he hung up again. I called back a fourth time, and now they just hang up every time. Based on the way both Arlene and Dennis handled my calls, it's clear this dealership has serious customer-service issues and an unprofessional internal culture. Their hostility, refusal to provide basic information, and repeated hang-ups weren't just rude--they signaled a place that has no respect for customers and no interest in resolving concerns. If this is how they treat someone simply trying to speak with a manager, I can only imagine how they behave once they've already taken a customer's money. This interaction alone was enough to make me completely lose trust in this dealership.

I walked in wondering if I'd even qualify for financing for the Jeep Wrangler I spotted on their…read morelot. I'm a huge Jeep fan. General Mgr Steve Hambaugh was amazing. Not the typical salesy-type, he showed me every step of the process in a low-key, casual way; answered ALL my questions and concerns, we went for a test drive and VOILA - I walked out in two hours with my "new" 2005 Jeep Wrangler! Great experience! If you're looking for professional service and a great used vehicle, then Brentwood Motorsports is the place for you! :)

I have been in the market for a diesel truck for a while and decided to take a look at this…read moredealership. I met with Carl and told him what I was looking for and what my budget. With in 2 weeks, Carl contacted me and told me he found something. I liked the vehicle and Carl immediately took care of the issues the vehicle had. Purchasing the vehicle was just as easy. I negotiated with Steve for only a couple of minutes. Steve, Carl and I quickly agreed to a fair purchase price and the truck was mine. I look forward to working with these guys again because it was probably the easiest and hassle free car buying experience I have ever had.

I had a great experience being helped by Gabriel. I didn't end up getting the car I test drove, but…read morehe gave me a very fair price for my trade-in and the car. He was kind, honest and professional. Recommend this place!

I bought another car from here. It's the fourth one I've gotten. They have good customer service…read moreand I always get a fair deal.

My wife and I just bought 2 cars from Alex. Alex is very professional and knowledgeable, very…read moredetail-oriented, well understanding with no pressure at all. He full of energy and have sense of humor. I am going back again; this time I am taking my families and friends along. Thank you, Alex, for the job done.

they told me the kbb offer for my car in fair condition was 1-2k however i was looking at the same…read moretime on my phone and jt was 5k. went to a different dealership and they did offer me 5k for my trade in. the car i was looking at had squeaky brakes and when i asked about it i was told they just had the brakes looked at and the tint on the back windows was peeling as well

Bought a 2018 Mazda3 GT from them. Great experience smooth purchase experience. Felt very…read morecomfortable driving away with the car! Thanks YC!

​ BUYER BEWARE: Deceitful Practices & Horrible Condition ​I…read moream ranked in Google's top 2% of reviewers worldwide, and I review fairly and accurately. Take my advice: stay far away from this dealership. Mufasa and his staff are highly invasive, deceitful, and the epitome of shady used car salesmen. ​Here is exactly how our process went after purchasing a vehicle through CarGurus: ​Bait-and-Switch Condition: In the listing pictures, the car looked beautiful, in amazing condition, and free of serious defects. However, when our independent transport driver arrived for pickup, he immediately called us because the car looked incredibly beat up. He wanted to document the heavy damage so he wouldn't be blamed. When confronted, Mufasa brushed it off and claimed "they've seen pictures." We were never shown the actual damage on the vehicle we received. ​Abysmal Communication: We filled out an application and were approved immediately, but it took them over a week just to get back to us. ​Shady Contract Add-Ons: They didn't send out the contract for a week and a half (which was their version of "overnight" shipping). When it finally arrived, Mufasa had snuck in a $2,500 warranty that he previously claimed was "included." ​Registration Nightmare: We had to threaten litigation just to get our registration paperwork. When it finally arrived, they had registered the vehicle in the State of California, even though we explicitly live in Arizona. ​This entire experience was filled with dishonesty, delays, and zero integrity. Save yourself the stress, money, and legal headaches. Do business elsewhere