The buying experience seemed pleasant and quick at first, but everything went downhill afterward. It took over three months to receive our DMV paperwork, tags, and plates, which is completely unacceptable. On top of that, we were clearly told the vehicle came with a 4-year engine and transmission warranty, which was a major reason we agreed to the purchase. Then, four months later, we received paperwork saying that the coverage was not included and that we would need to pay monthly for it. This was never disclosed at the time of sale and feels extremely misleading. Overall, this dealership lacks transparency and accountability. I would absolutely not recommend them and will never return. read more

Scammers. Whole business is sketchy and fraudulent. Didn't provide any paperwork & tricked my daughter into signing papers just for them to tow away the car after only a couple months. Worker named Jose is gross as well. He consistently flirted and tried to distract her as the car had trouble days after she purchased the vehicle. read more

Bought a 2013 Chevy camaro. Not a thing wrong with it. Clean interior and engine. I was very satisfied. The employees are very professional and personable. Ernie and Manuel are great ppl. Fast and easy process. Other dealerships would have you sitting there for what would seem to be endless hours. My appointment was at 4:30p.m. and was out the door with my car at 6:30p.m. The price couldn't be beat. But like other reviews advise, have the knowledge of the car you're buying, bring someone who does and/or take it to a place to find out. Thanks Ernie and Manuel for a great car and experience. I'll be keeping my eye on this dealer for future vehicles. read more

New Wave Auto Sales - Took my mom out to eat at Captain Crab in Stockton for the first time in the new ride and she wanted to take a pic of me and the car. - Used Car Dealers Near Me - Oakley, California

Bought a car here and had a pretty good experience although the car was filthy and I was promised that it would get detailed. I've tried to contact Manny 3 times to schedule an appointment and haven't heard back. Also had to replace a brake light when we drove off the lot and a front headlight the next day. Hopefully there won't be any problems with the car. read more

Great service, great people, they help out with whatever you need. I appreciate them. Good job guys.

september 25, 2023 update do not buy here, total fraud. i was offered a partial refund for the car and agreed to pickup check on saturday. i was notified on saturday that no check was made and it was meant to be sent today. they no longer pick up my phone calls. no tracking number has been made. i have complied with everything they have asked for. i will take this to court and the bbb. ------------------------------------------------------------------------------------------------------- september 19, 2023 update chevy cruze 2018 is a lemon. they valued more my down payment, than thier reputation... their vehicles will present leaks in less than a week. do not buy here! they will frame you with bad cars and doubtful credit providers. they take advantage over migrants! they sell accidented vehicles who's incidents were never reported. check carefully the paint on cars, the tones and colors mismatch on different parts of thier vehicles. mexicanos, no confien en este dealer. abusan de la necesidad ajena, de tu estado migratorio. te enganan con creditos falsos, "cancelan" tu compra culpando al banco y te dejan sin carro y sin dinero. ---------------------------------------------- september 14, 2023 i bought my first car in the us with dan and new wave auto sales, i managed to save a down payment with so much effort since i had to restart my life from 0. 5 days after my purchase, i recieved a message from dan saying that they had issues with the lender, and they were canceling my purchase, even though i have signed contracts with all parties in my power. simultanously, that same day, oil starts leaking like crazy from the oil filter area.... and still want me to return the car today despite having a huge oil leak, with out fulling acknowledging the issue with the car nor my signed contracts. im towing the car today back to them as an honest man, with great worry for my 4000 dollar down payment, the costs of traveling 2 hours to the dealership for errors comitted on their part, and with the chance of loosing it all. just to put it out strait, they do not respect signed contracts, nor sell reliable cars. i shall return the car as an honest man, and see what happends. what ever the outcome, good or bad for me, i shall come back to post it so all you kind people re-consider your future purchase. for the time being, today september 15, 2023, i do not recomend doing bussiness here. read more

I had a smooth experience at this dealership, all the guys were great and welcoming! Definitely recommend to everyone looking for some wheels. read more

The service was great and the salesperson Ernie was awesome. I definitely recommend New Wave

I deleted my previous comment Dan asked me to write, after the car sold to me had an issue I was not made aware of. I bought a car July. Found out it was due for an oil change. Took it in 9/2. The mechanic shows me a leak in the transmission and struts are worn. I was told not to drive the car far, so I canceled plans w/family in the Bay that day. Now, I did not have someone look at the car before I bought it, I was wrong to assume I would only have to do that if I bought a car on the street. I did learn a lesson. However, I am holding New wave Auto sales accountable also. I let Dan know what the tech discovered. Dan said he would've never sold the car to me in that condition if he knew. He says the repair shop they take their cars to, missed it. Dan asks me to take it to a place in Lodi for inspection. I said I was told not to drive it far. He says he wants to help me, and he feels bad, and he remembers what it's like being a single parent, etc. basically leads me to believe he truly wants to help fix this issue. He tells me Fri, that Tues he will see about arranging a tow (since it was Labor Day weekend ) Tues, no phone call. Wed. He finally responds to me with a text. He asks me to take it to Lodi AGAIN because he says he cannot tow it. I asked Dan to call me, I knew he was stalling. Dan said he'd call after finishing with a customer, but never did. Ernie, his boss calls the next day. Ernie says they will not pay for a tow and will not help since I bought it without warranty. Dan and Ernie could have done something, anything, to help me out, especially since I was told it should Not have been sold to me in that condition (Dan admitted this!!!). I know I was taken advantaged of. As a mom, I trusted to get a reliable vehicle from this dealership to transport my 4 kids to and from. Im telling the world about my experience, and exposing their character. Buyer Beware! Should they step up, and do what's right, I will amend this complaint. read more

Dan and Donnie are the best. I just bought a used car from them. As a young woman, I'm always on guard about being lied to or taken advantage of. These men are respectful, knowledgeable, and really helpful. I can't recommend them enough. Sad to see it's not getting the recognition it deserves. Great place. read more

This is a used car dealer at its worse reason people hate used car dealers. First he was going to give me 4500 for my trade in. At signing I notice he only gave me 4000 also mention that the bank insist that I get a extended warranty that was $1700. Once the bank called me to confirm this purchase I asked them about the warranty and they said that is not true and it will take a couple of months for it to get credited to my account. Then there's the big one my floor is missing on the passenger side there was carpet over it which is why I couldn't tell. tell a friend got in my car and said where the floor I go to, but I go back to them and explain the situation. They tell me that they were going to order the part I had got sick and because I didn't pick it up they returned it. I asked them if they could re-order it, and they said no. A month later car keeps dying out I take the battery to the auto store they tell wrong battery for car they couldn't believe it worked for this long. New battery $260.00. When I went to go confront him he tells me to get out of his shop. Please do not shop here. The big man there is so rude. I guarantee you this place will be out of business by the end of this year. read more