porfavor no compren carros aquí los dan pésimos motor y trancmision muy mal muy carro te tratan bien al inicio y después no contestan las llamadas no se dejen estafar yo tenía poquito ahorrado y lo perdí todo me arrepiento demasiado de comprar un carro aquí read more

Don't come here they sell damn near broken down cars I'm not sure how they are even still in business Don't trust rigo or yari or even any "salesman" here read more

I just purchased my 3rd car from this wonderful dealership! All great cars, and good deals. Rigo is always helpful and cares about the happiness of his customers. I will be returning when it's time for an upgrade. Thank you Rigo and all of the staff at Los Primos read more

Very unprofessional I paid 4,000 they kept coming to town my car before 30 days after put me on repo list than re sold my car and told me I lost my money read more

First off, the staff is GREAT! Rigo and Jorge, I want to say thank you for all the help. Rigo goes above and beyond to help his customers and makes it happen. Thanks for giving me help time and time again. As long as your selling cars and I need one, I will buy and always recommend your dealership to anyone who needs a vehicle. Keep up the great job guys. read more

Los Primos Auto Plaza - My new ride from Los Primos baby!!!! - Car Dealers Near Me - Brentwood, California

Rating 0 Star's truly. Yelp makes you chose a rating but it would be a NEGATIVE RATING IF POSSIBLE. Growing up in the 925 Area I've always heard the shady stories about los primos, Since a kid I've always told myself I would NEVER buy a car from them. And it's true when they say "never say never" cause dure enough desperate times call for desperate measures. The end of Feb 2022 I went to look at a Van, we have a big family 5 babies myself and my Spouse. we found one that we loved and placed a holding deposit being that the banks were closed and we only live like 2 mins away.. so we came back the next morning and ANDREW greeted us and was ready to take payment we went to look at the van again really quick and it was gone. And in it place was the same exact style but a year older.. it also had missing nobs on the dashboard, "bit*h" carved into the trunk small but still visible, it clearly was not the same van we put a deposit down for nor the same van we test drove and videotaped. So needing a car we bought the van anyway.. WORST MISTAKE OF MY ENTIRE LIFE. after purchasing the van we needed to go to the Oakley/Brentwood location for the "detail and gas" because it was filthy and on E when we bought it. (They said they would have it taken care of before we left with it, but did not) and sure enough the original van was there needless to say I was upset. I asked them if we could just trade it since it was the original one we chose anyway but of course they declined. 2 days after getting the van the tires kept deflating they told me there is nothing they can do about that so whatever I just spent X amounts of money let me just spend more on new tires smh. About 2 months or just shy of 3 months the car starts making this really crazy noise I call them and they say they can have One of their mechanic friends to check it out then never called back or answered. So here I am taking it to shop after shop Diag after Diag just to find out BOOM bad transmission.. the entire transmission failed and "we can't help with that" is all they told me then it dawned on me no wonder why they pushed it so hard for us to get this van rather than the one that we chose in the first place. ANDREW knew exactly what he was doing, and so do the guys at los primos. It's really unfortunate and it's businesses like these that make it hard for people to trust and want to support locally. I Just Really hope people reconsider when coming here, I get it needing a car is essential especially for families or just in general but really do your homework please don't rush when shopping for a car no matter how good of a salesman they are just don't do it you will play yourself down the road and end up costing you more then the car is even worth. If I can give anyone any advice at all it would be to take your time when shopping for a car and do not shop here for a car if you're looking for a reliable vehicle DONT DO IT!! read more

Great car buying experience from beginning to end. The employees were honest with me when I had questions. The owner and his wife went out of there way to sell me the car I wanted at a price I could afford. Very satisfied customer! read more

0/5 stars ! I purchased a 2020 Nissan Altima that has had nothing but issues since its purchase. I've had the vehicle serviced, replaces the batteries in the fob, had to go see a brake specialist who informed me that they installed the brakes incorrectly. Now the vehicle won't start 2 days in a row and there's a system error popping up on the vehicle and it's locked up. DO NOT DO BUSINESS WITH THESE PEOPLE. I tried to give them the benefit of the doubt and they sold me a lemon. save your money and do business with a reputable dealership . read more

Terrible dealer! We have been trying to buy a truck for a month. When we left the dealership the check engine light came on and the truck died 7 times. Took it back and after one month they still don't have it fixed. Had to do paperwork over 3 times due to the delays. The owner Rico is never available and the salesman are not knowledgeable. I don't know how this place has not been shut down. They required us to put insurance on the truck before we left the dealership. Which I had to cancel the next day to mechanical problems. The loan company contacted us for payment when we didn't even have the truck back yet. I plan on reporting them the BBB. Rico needs to lose his dealer license. Don't waste your time by going to this dealership, even their loaner cars are POS!! Update: We ended up buying a different truck from their sister lot after having so many issues with the Brentwood location. It's been 2 months since we took the 1st truck back to the after having it for one day. Then last week we received a ticket for the first truck that we didn't buy. 2 months after returning to the dealer. Avoid this dealership at all cost read more

Great place, great dealer, Rigo is a great salesman. If you need a car or if you have any questions please call rigo. She works hard for her customers. read more

I bought a car back in January 2023. I got a flat tire last night driving through town, and when I went to go look at my car to see if there was a spare there wasn't. However, there is a place for a spare tire. When I called them to ask why there wasn't a spare tire in the car. He told me a lot of cars after 2015. Don't have spare tires in it. Like I said there's a spot for a spare tire and there is none. He told me because I bought the car as is that they cannot help me out with this situation. Do not buy a car from them. They have poor customer service and none of their employees know what they're doing. read more

In love with my car! Amazing experience every time at Los Primos! The whole staff is so nice and welcoming. And let me tell you, it's not a lie when they say they got the best deals in the Bay Area. This is my second car and recommend this place to everyone. Good or bad credit, they will hook you up :) read more

Los Primos Auto Plaza - Car Dealers Near Me - Brentwood, California

As first time car buyers we were very nervous about this venture but the staff was so helpful and not pushy at all. All of our questions were answered and we left with a great car that I'm so excited about. Rigo Pena made sure we were taken care of and that our car was in excellent shape before we left the lot. Everyone there was friendly and helpful and the experience was way better than I expected. When I think of buying a car I envisioned a long drawn out stressful process. Our encounter with Los Primos was the opposite. We felt comfortable there was no pressure and no stress. And Julie went the extra mile to help us make sure we got the very best financing to fit our needs. I recommend this business to anyone who is looking for a used vehicle. read more

I had came down and purchase my vehicle October 1,2022 not knowing after I purchased the car it was having problems only 3 weeks after I got it the engine light came on then as I called to get my car checked out they told me my warranty was up I had no idea they didn't tell me anything about my warranty bein up until I called. my car been having the same problems since I brought it from them & no I don't recommend buying cars from them !!!!!! read more

Love los primos I got three cars from rigo and his team and every time they went above & beyond to make sure I was satisfied. If you need a good reliable car you should check them out I'm sure you won't be disappointed read more

5 star customer service and seamless transaction. A one stop shop - satisfied! Thank you Jorge read more

Don't let the bad reviews deter you my husband and I have bought three cars from here Julie the owners wife and the owner Rio Are truly great people and try to do the best for their customers you have to remember when you're buying a used car it's obviously not gonna be in mint condition but it's your choice to buy a used car. They are very honest and upfront when you have inquiries about the cars and give their honest feedback on which car is best fit for you and your family. I have referred my friends and family here and we have bought from them more than once this time around refinancing and although we had a little run around in the beginning Rio and his wife got everything figured out for us and we couldn't be happier I will definitely keep doing business with them both locations are great I highly recommend Andrew at the Antioch location if you go to that one either way Rios the owner of both and he's amazing. We love our Durango that we purchased from them go now and ask for Julie or rio ! read more

Bought a 2007 Honda Element from Rigo and Gallo. Had a very good experience. I did most of the due diligence over the phone with Gallo and drove all the way to Brentwood to seal the deal. Rigo was very reasonable. He was honest with me and gave me a good deal. I noticed that the alignment was off and he deducted the cost from my final price. It's refreshing to work with an honest person since the stereotype of a typical used car salesperson is rather negative. They partner up with Millennium Auto Repair across the street to do their vehicle inspections and any repairs. Update: It took them 3 months to send me the title to the car. I called them 3x throughout the three months and each time it took them over a week to respond. Very disappointed in this. They also mentioned that they would send me new license plates. 4 months later, no new plates, no pink slip. I paid cash, so this should have been a simple deal... read more

I just bought a 2015 ford fusion hybrid from Los primos worst decision of my life as soon as we left the dealer the check engine light comes on it's been a month and still nothing terrible service the salesman was a liar told us our down payment was 1500 and on paperwork has 2800 I already called the corporate office read more

Purchased a 2006 Honda accord in 2014 and three years later still fixing issues that they failed to tell me what's wrong with the car. All I will say is shady business will do shady things. Stay away! read more

Looked at Facebook marketplace . Was searching for a cargo van. I was contacted by someone that said to "come on down ". Went during normal working hours. No one was there. All the sales staff were late. And didn't have keys. They then waited for a young lady to let them in. When I told a salesperson I was there to look at a cargo van. He motioned to a computer and asked me for the keys to my trade. Nope nope nope. I said, " no I want to look at YOUR vehicle." He stated they were not on this lot...? Wtf!? I dont like to be late, or wait for someone. Its disrespectful. Then to be told they dont even have them on site. Also there are only 2 customer parking spaces. Wow!? So I said, thank you for wasting my time. ( something that is more valuable to me than $$$$). I have a feeling that they are not any kind of a stand up business. Of course they purchase low at auctions. Have some under paid, kinda mechanic look at things. And off they go to the unsuspecting customer. The family next door didn't have anything nice to say about them either. It was mentioned that the owner went into an auto parts store. And when he was asked if thatvwould solve the problem, he responded. "I really dont care. The car just needs to get off my lot and drive 10 miles...YIKES!!??? Buyer beware! Bring your own mechanic... read more

Where can I start?? LOS Primos gets 4 stars from me for many reasons. 1. They were a perfect car lot to go to for first car buyers. 2. Upon my purchase, I had very minor problems. I mentioned them and they were fixed right away. No problems. 3. Everyone is very helpful, great customer service and they honestly try their hardest to help any one who comes to them for a car. Jorge was my sales rep, great guy. Every thing as far as paper work, looking at the car & having all my questions answered. We sealed a deal with a 2011 Sonata within 1.5 hours. Fast, and very to the point. Rigo has also helped me with a lot as well. I'm pretty sure all the reps are great & I highly recommend Rigo or Jorge. Receiving my plates and tags took less than 30 days, more like within 15 days. To me that's pretty fast for other car places I've heard of friends and family dealing with. When car places say they take care of their customers, Los Primos really stands up to that! Check out Los Primos , hopefully your experience finding a vehicle will be as great and exciting as mine was. read more

Terrible workers, i made all my down payments on time and then apperantly my plates came in to there shop and they only pay partial amount, so i was told i had to pay $300 more when i went in to make my last payment. I asked when it was due and i was told to just pay it when i can , sence then i've got 2 calls from there collections department saying im passed due and they could repossess my car. When i was never told a due date , the first time i talked to them i told them the story and they said okay and we were left to we will pay when we can . Two days later i get a call saying my car is going to get repossessed because they wrote on the notes that i said i was not going to pay it , (i never said that) it's complete bullshit. there workers are lazy and unprofessional. read more

I wish I could give zero stars. I bought a BMW here in November. The very next day the oil light was on. Mind you, it was listed as "just arrived" on the website. The mileage matched the last oil change sticker, which was 2 months prior. The car sat for 2 months with the same mileage. I couldn't take it home that day because they ordered an OEM driver side mirror. I come back the next week to pick it up and there's still no mirror. I drive the car for a week without it before it "came in". I go to get it installed and it's not OEM or even meant for a car. It's a cut out of a mirror from a larger mirror. In December, the salesman starts calling me and texting me saying there's more paperwork for me to sign. He offers to come to my work for me to sign it which I just find odd. I go to sign it and it's not "more" paperwork, it's all of the paperwork. The bank wanted me to have a shorter loan, now I can see it's because the car wouldn't last 4 years. I ask for copies of the new contract, and apparently I have to come back for it. They said they'd call when it was ready and then never called. In January, I'm out shopping and the car won't start. I get it towed to my house and finally they got it towed to their dealership. They fixed it and I requested service papers or some kind of record for myself. Well, they call me at 8:30pm to come pick up the car. They closed so they left my key on the air conditioning box outside of their building. Still haven't gotten the contract. Before taking it, I told them that the heater also has been broken since I bought the car. They said they'd fix it. Wasn't touched. About a month later, my check engine light comes on. I paid a diagnostic fee at a legitimate shop and it turns out there's 21 codes. In the time before they could "take it to BMW to be fixed" a piece fell out from under the car while I was driving and I was having to add oil every couple weeks. I wrote on the paper with the codes and listed every other issue. The piece that fell off (which i put in the car for them to reattach), the heater, the squeaky power steering. I told Rigo that I was going to need a loaner car. I went to drop off my car and pick up the loaner and I told them that when I came back I needed my real plates (at this point they weren't in and my paper ones were expired), and my contract, and the service records from BMW. I get in the loaner and realize there's no registration in the car and the check engine light is on. It wasn't a big deal at first, but i had this car for over a week and by the end of that time the car wasn't driving properly. I told the woman when I returned the loaner and she said it did the same when she was just trying to move it. Glad to finally have a fixed car, I realize that the piece wasn't reattached or even touched. The heater wasn't touched. I asked their mechanic if the heater was fixed, he looked and said no but then said he'd have Rigo order the parts to fix it. I'd get service records in an email from Rigo. I went back the next day or so to get the records (believing the car went to BMW) and it didn't. He said he could send me his invoice for the 3 parts he bought at autozone to fix whatever he did fix. Needless to say, he couldn't find the invoice so I never got that. Still have a broken heater. I'm just trying to sell this horrendous car now. My family and friends all warned me not to go here, so please save yourself from making the same mistake I did. read more

Bought a car from here a few months ago and soon as i left the lot my breaks squeaked. I took it back twice where they told me the breaks were fine and that they squeak because they are brand new. Finally i took it to a mechanic because after three months they got worse. The mechanic said my car only uses ceramic breaks they put semi metal break pads and they were too small for my car so i had to replace the rotters too. My car was a good price but dnt be surprised if you have pricey repairs to do. read more

It's sad to be called Los Primos bought a car cash from them nothing but problems from the get go they put used parts from junk yard thought Raza would help one another come to see not Los Primos read more

I have had two Mustangs fro Los Primos the staff very helpful and friendly. I will come back her for my next Mustang Rigo is knowledgable and friendly. read more

julie and rigo were soo helpful when it came to finding a car that i absolutely loved. not only do they offer in house financing but you can also walk out with insurance. one stop shop. they helped me get my 2017 honda civic at such a great price and a payment i can afford. if you are looking for great costumer service and a good car this is the place to go. they will take care of you all the way. definitely coming back when my daughter starts driving. read more

I've had a HORRIBLE experience w los primos since I have bought my car mind you I am. A 21 year old first time car buyer !!! First problem was my low tire pressure light came on & also I had 6% oil life this happened not even a week after I had bought the car , Spoke w the owner of this Brentwood location where I had bought my car he explained that it was all sensors so my tire sensor was bad and also my oil life I advised him that I would like to have my cars oil changed and will see if that's the sensors after that has taken place so I get my oil change at the dealership and find out that it was not my sensors that it was actually no oil in my car and my next problem was the sales rep Leonard did not explain to me that I would have to pay my first car payment 45 days after to my LEIN HOLDER !! He told me after I'm done paying off my down payment then I would get a call from my leinholder stating when the payment is due .. My last day of my down payment was the 25th , & apparently I had to pay my first car note on the 16th so when I called in to pay my payment on the 25th they advised that I have a past due payment I went back to read my contract it does state that I had to pay on the 16 th so I went ahead and paid them the request amount , When I spoke w the owner he adv that my second month payment will be made thru the lein holder .. So it's coming up on the 16th now so my second payment is due still no call from the lein holder I gave them a call and they said they sent my contract back to to the dealership and to discuss further information w them so I called back to the dealership the lady on the phone told me that there still working on the contract w the lein holder and I would just have to pay thru them until they do so .. So today I go in to pay my car note and I ask them why would I have the lein holder in my contracts and on my insurance if I'm not loaning thru them at this point I'm getting frustrated cause I feel like I'm just getting the run around on this . The people at this location are literally clueless they don't know anything about good customer service after you buy the vehicle and signed the contract once I paid for my car not I paid a little bit over I was expecting my change even if was 4 dollars and some cents it's still my HARD EARNED MONEY !!! They made it seem like they I was tripping cause I wanted my change , if they would've had good customer service & explained to me that I can just have that credited on my acc . HORRIBLE CUSTOMER SERVICE !!!!! Never Buy a car , a truck , a trailer , even a fucking bike from this place all they care about is the SALE , & their money from it ! & All if their office ppl are literally clueless ! They only who knows anything about anything that's going in is the owner it seems like he hired some dumb ppl especially Luz , & Jorge HORRRIBLE CUSTOMER SERVICE !! , HORRIBLE .. Wouldn't recommend to anybody , they adv they would call the police on me if I didn't leave which made me angrier cause I am a customer that just wants to know who owns my car and who I'm paying all this money a month too . They didn't explain shit & when they did it was 3 ppl at once who would barely even let me talk but they got mad when I start yelling at them cause they kept telling me the same shit over & over not pertaining to my question at all !!!!! ... So basically all I'm saying is if ONE PERSON POLITELY explained to me what was going on .. they're would be no need for the arguing! That's the WHOLE problem is their communication and the way they come of too the customer cause I'm not gonna let nobody talk to me crazy EVER ! read more

This business is engaged in unethical business practices. They are selling vehicles to unlicensed drivers: They are working with an insurance agent for Farmers insurance in San Ramon, CA and High Performance Capital finance company in Irvine, CA. They are willing to do anything to make a sale, even engage in unethical practices. My advice to anyone looking to purchase a car, even if you have bad credit, purchase your car from a reputable business (Toyota, Honda, Hyndai, etc), you can never get a good deal from a small time no big name dealer, who is willing to cut corners to make a sale. Please note this, it is better to pay a little more from a dealer who is reputable rather then one that is not. They will get you caught up in an upside down loan, meaning if your note is $350, the off the top $250 goes to the interest first, leaving only $100 against the principle of the car. Meaning if something goes wrong with the car, which it will, and you try to trade it in, there will be a LARGE principle REMAINING ON the CAR due...which will make it almost impossible to trade it in and get a new loan that is financially doable. STAY AWAY!!!! read more

Bought my 2012 car in april let me you something I must have been up there every weekend because I found a new problem wrong with the car yes it is sold as is however when you get a car from someone and you want to sell it on your lot you have to fix that car up on whatever the problem it is my oil change isn't due for another thousand miles however it was due yesterday and I got that done I also was telling him about my brakes and how they just don't seem right I wanted to go to a different mechanic not his mechanics because I feel like they take the cars back there wherever back there is and they do nothing to the car and you're just waiting for like 2 hours while the cars just sitting somewhere my two back brakes and rotors are fine my two front brakes and rotors are damn near there's nothing almost there which is one of the complaints that I had and why I kept coming up there. then let me tell you something I done spent too much money on this car already me and Rigo we not cool at all don't buy a car from there please don't! read more

Purchased a vehicle from Los Primos two weeks ago and have had nothing but problems with it !! Yes, he the owner does provide a 3000 miles or 3 month warranty but what good is it when you're told to contact a 3rd party for the repairs.So the owner offers a loaner. the first one a lexas SUV- It was filthy engine light was on and had no BRAKES, so I brought it back so they show me another car and this one was riddle with BULLIT HOLES, and the third one was on flats! I am so pissed off how dare them (the owner) So much more but I'll leave it for now!!! read more

leased a car from them in 2018 had the car for 5 months they never fixed the trunk went up there several times to get it fixed never got done. car went backwards on the Vallejo brigde the transmission ran hot come to find out the transmission was bad the car was in the shop for several month i dont recommend them to no one i have a 2013 ford focus se my transmission should not have gone out so soon when i just purchased it. read more

Im so upset with this dealer I got a car from them in Oct 2014 it was a great experience I guess I was just lucky my car was nice miles were low I had an issue with it stopping at a gas station and I called Rigo he sent someone right away one of my battery cables were just loose another time my baby spilled ice cream in the steering wheel which caused an electrical issue and Rigo fixed it with no prob but unfortunately it was totaled in March of this year so I got the car paid off and came back and got a 2005 Nissan Murano which was nice also as far as looks after a couple of days the car start havin issues like stalling when trying to take off from a stop break issues loud noises stopping on me I had to have it towed 4 times also Rigo sent someone to start it a couple of times it was some hose that kept coming apart causing it to stop so I took it back to the dealer for them to fix it to leave and find out it had the same issues after going up there a few times they finally replaced the hose and I never had that prob again but my breaks were still squeaky after they said they put new ones on and my car was still stalling I called back and after having 3 months of issues they start saying Im past my 3 month warranty so they cant help me anymore but mind you ever since I got the car I den been back in forth to this dealer and they will claim to have fixed the issue and finally after 4 months of having the car I decided to have it diagnosed for them to tell me I need a cadillac converter so I start calling around and called about 20 auto shops and they told me itll cost me over $1000 to fix this problem and they also said if I had the car for only 5 months it had to been have had this issue because cadillac converters dont just go out like that so I called Rigo and hes been claiming to help me with this problem its been almost a week and they havent came to get my car yet this car has caused me to lose a job and now Im having to past up job offers because its totally broke down now and for so long I thought highly of this dealership smfh read more