I had a water pump installed at Chestertown Auto Parts/Marine in January 2026. In April 2026, my…read moretruck broke down in the Annapolis area due to the water pump being defective. Unable to drive to Chestertown, I had the part replaced at another dealer. When I reached out to Chestertown Auto Parts/Marine, I was informed that Chestertown Goodyear would not honor any warranty because I didn't bring the broken down vehicle back to their shop. I was given a general Goodyear number to call for reimbursement, but was told since the Chestertown location was an independent Goodyear service center, I had to contact Chestertown again for assistance. I called and left a message but received no call back.

I stopped here in a jam Major snowstorm and I still had 5…read morehours to drive Guy tried several different wiper blades but couldn't replace my driver side blade. Very frustrating I bought one out of three.....ugh!!!!

Ok ... now let me just say I just met one of the nicest ladies ever! Known as a "coolant whisperer…read more" she was helpful, professional. and very friendly! She took a stressful moment and turned it all around! Thank you !

I'll have you know I am the current Duchess of AutoZone... hilarious considering I have only just…read morestarted going into auto parts stores. Now that Jeremy has started a car repair service, I'm in auto parts stores two, three times a week. I head for the stickers and accoutrement sections because that's all I understand right now. I'm not tall enough to see into the hood of a car so I never learned what any of the pieces look like. I've heard them mentioned, so I know they exist, but don't ask me what they do. I suppose that will change over time. I'm in for years of Jeremy telling me about cars. The same thing happened to me with guitars and Star Trek. I didn't know anything about those thing either, until I met Jeremy. Anyway... we walked to AutoZone because Jeremy had a client on Philip Dr. And it was the closest auto parts store, but they did not have whatever we were after, so we went down the street to O'Reilly's.

In and out! The have the' fix it' service and ran a diagnostic because my check engine light was…read moreon. I was helped quickly and efficiently. Yes!

They rebuilt my forks & installed a Andreani Adjustable fork kit on my 796 abs - so happy I will…read morehave them work the MRP Magic on my 1100 evo next !

I had some work done on my 2024 Yamaha R1 and they did not let me down they have my bike sounding…read moregreat. I am trying to drop my bike off again for them to finish what they started. I will go to no other shop period.

Fairly small store and pricey…read more I stopped by for an online return and decided to purchase a few feet of fuel line. Other stores were offering it for around $3/ft. Imagine my surprise when I asked for 4 feet and it was over $25! My fault for not asking first (cashier wasn't exactly forthcoming with information). Had I known I would have waited and bout the 25 ft of heavy duty hose off amazon for the same price. Probably my first and last stop in this store.

Awesome! I was looking for a part that all the other chains (Autozone, Pep Boys, etc) did not have…read moreor said would take days to get. I called NAPA and Chris and Brian were great helps. They found my part and had it in a few hours. They even called me back and let me know when it was available for pick up. Highly recommended.

Staff was friendly and quick to help me out. They had a huge selection of wipers, which I needed…read moreright away (it was POURING rain, and I had to change the wipers in the parking lot before driving anywhere else). Their prices were outstanding. I really hope they get the amount of business necessary to support those prices, because they surely deserve it.

I bought a battery and the old coot just stared at me blankly and blinked when I asked for it to be…read moreinstalled. Naturally once I offered one a 20 dollar bill, I got things done. I mean, really, who buys a battery that they DON'T need installed? I guess it goes without saying, even if my car was broken down in their shoddy parking lot, I'd keep walking.

It's was raining & my sons wiper blades gave out. We stopped here (Auto Zone in Pasadena) & had no…read moreidea what size to get or how to put them on. A nice worker by the name of Mike went above & beyond to help us! Even in the rain he showed us how to put them on. We were so grateful!

Went into store looking for the rubber slip ones for your shoes so you don't slip on ice. I…read morecouldn't find them. Asked a young lady who was doing something in one of the isles if she knew what I was talking about? Yes ma'am and took me straight to it's location. None available. So she said she would check in the back to see if any were there. Out of stock. After I got home I was going to order them on line but I needed its exact label to search. First call the gentleman (Andy Andrew-?) he said oh I call them "traction aids", thanked him and we ended call. It was not coming up on the website. Called back and the young man had no idea what I was talking about. So I gave him specific directions where the girl showed me they were. He placed me on hold said he spoke to manager and referred to the ones for tires. I informed him I said for shoes not tires. He then stated they were out of them. I said no kidding that's what I told you to begin with, you need to pay attention to what the customers are telling you. I do not curse nor did I. This young man hung up on me and told his boss I was being disrespectful. After a 3rd attempt to get it correctly identified so I can purchase it on line. Apparently he took that as disrespectful and hung up on me. I called back and NO ONE, probably him, would answer my call. I called from another phone and the store manager Patrick answered. I explained what happened and was that acceptable behavior or poor customer service? I asked him, if you asked for the 3rd time, wouldn't you be agitated? He said.....well the employee thought you were being disrespectful. I informed him this employee needs clarification on disrespect. He was not doing his job to its fullest for customer service. Well, ya'll just lost a sale because I will go to Amazon and get one now. The female employee would be a great mentor for this lazy employee. Smh. Btw, I gave Patrick the manager the location to find it, I also asked him what the name of that employee was and he said......I will tell you when I find your product. He knew who that employee was because he had to hear that phone ringing without being answered. Surely that employee (Zach) informed him why he wasn't answering. Hmmm? So Patrick put me on hold for 7 minutes (really guys), came back a told me the product name was Ice Cleats, unfortunately it to was not coming up on my search of the website. I had to ask Patrick again the name of this employee, oh it is Zach. Perhaps customer service is not Zach's strong point?