I can't love this store more. It's impossible. First of all, the staff are super knowledgable, fun,…read morekind and PATIENT. It takes some time to fit weird feet into Birkenstocks, my friends--I have weird feet and they have never felt more seen and celebrated than they did at Journeys. This is saying something because I have been to a number of specialty shoe shops be they orthopedic or fashion-forward, where staff are not just undereducated about product but focused on hustling product commission. Did you know that in a Birkenstock, a 38 narrow footbed can fit like a 37 regular footbed? It's true. Think about that. (Women understand this math mystery because we wear brassieres and similar magic is at play re sizing and girlfriends, if you did not know this, please Google and welcome to the promised land.) Did you know that a Birkenstock "soft" footbed fit-feels differently than their standard footbed fit-feels? Makes sense right? Something squishy fits differently than something structured, EVEN IN THE SAME SIZE. What I'm getting at here is that the staff at Journeys are basically benevolent scientists when it comes to sharing myriad details of fit and utility. I worked with Lauryn, who is kind and knowledgeable. When I apologized for being a mental nightmare to fit she replied, "You're fine. I love helping people." Folks, omg!!! Maybe just go to journeys to experience next-level understanding and can-do vibes. Both Lauryn and her colleague Brooklyn helped me come home to myself, in color and style, as young, fashionable women of a certain age are super good at doing. They were well aware that my lifestyle includes subways and sidewalks and walking everywhere AND they understood the importance of being cute whilst living life. I tried on eight pairs of shoes in different colors, materials and sizes. During my final moment of hesitation over the shoe I wanted, I shared that everyone in NYC has been wearing the white Arizona for at least three years. They intoned: YOU DO YOU. So I did. I walked out of Journeys with the white Birki-Flor Arizona and I am thrilled. ps: Journeys has a brilliant returns policy which is frankly phenomenal: if your shoes aren't working for your feet and they show reasonable wear, one has 365 days to return the product.

I had an absolutely fantastic experience at Red Wing Shoes thanks to Heather's exceptional service…read more From the moment I walked in, she was attentive, knowledgeable, and genuinely invested in helping me find the perfect pair of boots.

Friendly staff and very helpful. Store had a large inventory. I'd highly recommend this store!read more

Great store with a good variety of women's shoes--athletic, casual and even special occasion shoes:…read moreI always like to shop in the clearance section. The only thing that would make this stir better would be if it were larger--like maybe a two level store like the one in Rockville.

Very nice store in a great location. Easy to get in to from inside the mall or outside. The store…read moreis very open and the shoes are easy to see. They are set up by style which makes shopping easy. The staff here has always been friendly and helpful. The prices are not bad and they often have sales. If you are looking for shoes for any occasion, I highly recommend stopping here.

Oh, what a visit this was. This was honestly the only reason we made the trip to Hagerstown. My dad…read morehas a love for his Skechers and wanted another pair. We walked in and looked around for a bit. Not seeing what he wanted where we were looking we asked where in the store would be the style he was looking for. We were told it was towards the back of the store. We started to head that way. Ten seconds later and they are yelling at us. Why? Because where we were, we were kind of blocked in. A gentleman in a wheelchair was trying on shoes blocking the one aisle. They employees were blocking the other part of the aisle, leaving for the only way to get to the back of the store behind the register. That was exactly why they were yelling at us. Because we walked the only way we could. We were told that we weren't allowed to walk behind the register. Well, one of two things here. Have an employee at the register so that we would know it was the register. Or be understanding that this is the ONLY direction we could walk. When my dad did find what he wanted and went to pay he asked if there was a senior citizen discount. Instead of saying yes and giving it to him they had a very harsh tone asking his age. We all know how a man near 70 year-old doesn't care if he hurts your feelings with what he says. That was my dad at that point. He ended up getting the discount, but only after the employees felt like their attempt at embarrassing my dad failed.

We visited the Skechers store at Hagerstown in the early evening today (Saturday). The salesman at…read morethe checkout desk was kind and provided excellent customer service. Thank you!

IMHO a huge waste of money. The seller promised follow up calls etc i received nothing. The pair…read moreof sneakers hurt and gave me blisters. I tried to return them and nothing. Don't waste your time and money. I was ripped off. My feet felt worse after wearing them. The ads you here on the radio are fake. Thanks for nothing good feet. I will go elsewhere. New balaance sneakers crush yours.

I went into the good feet store to see what it was all about. I needed help with my arches…read more Great customer service from Doug. Very professional and kind! Explained everything I needed. Was a true blessing- thank you Doug

The customer service is good. We came here to buy men's pants and the staff was very helpful. This…read morestore looks new and clean. Penny's had a good selection of clothing. This store is part of the mall and there is a large parking outside. The costs are less than other department stores and the quality is comparable. I do recommend Penny's for shopping clothing.

J C Penney Spa and Salon is a great place to go if you are looking for friendly staff and a "to die…read morefor facial". Amanda has been doing facials for me for approx. 10 years and she is awesome. I have had gift cards given to me for several other spas and they do not compare to the facials that I get by Amanda.

Great department stores as well as a good selection of smaller shops. Easy parking and shopping…read more Usually good service.

Such a great place to go to! The man working that day was so sweet! Extremely attentive when we…read morecame in and he remembered both my sisters and their order!! My sister was able to order the shirt she wanted for her husband and it was such a simple process. Definitely will come back! Thanks for such a pleasant experience, especially with this personally being my first time coming in!

I'll start with, I didn't buy anything here. Why? Because they didn't have anything in my size…read more(in a good way...needed 2XL). But instead of just sending me on my way, the person working (sorry, didn't get his name, but this was on Wednesday, July 12th) suggested I check out Columbia Sportswear Outlet just a short walk away. I was able to find what I needed. Excellent customer service! A BIG reason why I shop at this chain.