Very excellent and very good customer service i like the people working they are all niceread more

"great service" fixing my phone screen! the staff was helpful, quick, and did an excellent job…read more Thank you

My mom's old flip phone was getting an error message regarding her sim card. Originally went to…read morethe El Camino location that is apparently closed now. Not wanting to go to the mall during chaotic xmas week, I opted to try the Sunnyvale location. David was working alone and I must say, he handled the situation pretty well considering there was a homeless woman ranting about her personal problems. He had the diplomacy to respond to her questions without engaging too much. After about 15min, he politely interrupted her spiel and informed her he needed to help his next customer (me). Very professional and polite. He struggled with popping the back panel off my mom's phone and even had more of a challenge trying to get the sim card out. I appreciated how careful his efforts were so as not to damage the sim card. Turns out the sim card had been slightly dislodged from the slot and the phone was unable to read the sim. Perhaps my mom had dropped the phone at some point. Once he reinserted the sim card, the phone worked again. He also informed us that the sim card can be replaced if we have any future issues. Lovely and respectful gentleman. Wonderful customer service!

I came multiple times during the week on my break right when they open and they are never open at…read morethe time they state that they are open. It's pretty inconvenient. Why list it as your open time when you're retailers are not here at the open time. And im talking over 15-20 minutes past open time

a week ago NEVER…read moreCOMING HERE AGAIN!!! I usually go the the Stevens Creek near Bowers location but decided to stop here on my way home. This review is for the young, brunette, long haired gal working on Tuesday afternoon 9/17/19 around 5pm. She needs to work on her delivery and how she communicates with customers. It rubbed me the wrong way the tone she was using. What's your name?!! Is this your phone?!! What's your date of birth?!! Why don't you want to buy a new phone?!!! That didn't bother me so much until.....I asked her to show me how to do something on my phone and when she was showing me, she had the nerve to ask, "Why do you have a lock on your apps?" WOW! None of your g'damn business! I wanted to say, STFU but I restrained myself although I wish I didn't. She also said, Why is this on and why is that on? It shouldn't be on! Young lady, if it was a problem, I would've addressed it! It's fine to be confident and assertive when trying to make a sale but you crossed the line. Manager needs to train you better or someone will tell you in your face what I should've said.

I second the other reviewer about how unprofessional the ladies working at this store are. I also…read morego to the one on Stevens Creek because they deliver better customer service and are much more professional. The ladies working here are rude 15 year olds. They had the nerve to ask me if I've been paying my phone bills like would I be here if I haven't been? I almost considered changing carrier because that's how bad this place was. I just had a question about my phone and the issue was resolved within 5 minutes at the Metro store on Stevens Creek.

We needed a new computer able to accommodate the latest version of several apps. We talked to…read moreBosko at Click away, then brought the PC in. He confirmed that it was rather old and could not accommodate recent releases. We purchased a new computer from them, they transferred all the information, delivered it to our home, and spent an hour working with us to access a number of apps. They are crushing the old hard drive and recycling the remainder of the computer. Bosko was competent, professional, friendly. He made this transition seamless

I can't say enough great things about this repair shop. After a power outage damaged my computer, I…read morethought my important files were gone forever. Bosko handled everything with exceptional skill -- he recovered all my data quickly, recommended a new piece of equipment, transferred everything over, and even brought it back and set it up for me. The service was fast, friendly, and far above what I expected. If you need data recovery or computer repair, ask for Bosko. He truly goes above and beyond. Highly recommended.

Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

It was my very first time stopping by at this Sunnyvale location to grab freebies on T-Mobile…read moreTuesdays giveaway day. T-Mobile stores gifts are always 5/5 good/useful too. The SuperBowl football dish/tray turned out to be a favorite. I'm definitely going to make use of it this weekend. It was easy to pick up/no hassles or long lines today. Looks great and fun to use for Superbowl weekend! In general, this Safeway plaza can get very tight and packed with cars throughout the week. 3/5 rating for plaza design. Exit/entrance area in the parking lot is narrow on Maria Lane side. Yes, it's a very busy lot here. This T-Mobile location only had two staffs inside this morning and there were a few customers already in line for service, but nobody was lining up for the free T-Mobile Tuesdays gift. Interesting. Store was actually more spacious inside than expected. Clean and organized though. Staff handed me the free gift right away while assisting customers. Overall, it's good to have a T-Mobile store here. I hope the plaza remodels someday because parking spaces aren't great around here. Getting in and out can be stressful at times since lot is shared with other businesses and Safeway grocery store.

It's a T-Mobile store, nothing more and nothing less, lol. Not really much to expect here, the…read morecustomer service was decent, nothing really stood out for me.

Was pretty good with getting me set up with a new phone and plan, especially given my complicated…read moresituation. And each time I came back with a question or some follow up they were always pretty good about it. Sometime the wait can get a little long, and one time they told me I had to go to Cupertino to get my phone unlocked (after I got there, the guy made it clear that I didn't need to go to Cupertino) - but all those things are understandable, esp. given some of the complexities with my situation. I chose Verizon because apparently their data coverage in China is pretty good relative to all other companies. But I won't find out if that's true until probably later this month.

Walked in and was greeted by Lorenz. Friendly service. Initially I was just gonna ask questions…read moreabout upgrading from my iPhone 11 to an iPhone 16e or 16. They had a nice promotion going on at the time and I went ahead and upgraded to the 16. Lorenz was very helpful and answered all my questions. Didn't use pushy tactics. I walked out with a new iPhone 16 in a case with screen and camera protectors. Their trade in deal made it worth it. Normally I am one to hold on to my phones for 5 years or until it no longer works.

I have a mavic 4 that I let my kid look at and play with. Soon after the gimbal had an error. He…read morefixed it in a timely matter. Very knowledgeable and friendly guy. Would recommend to anyone!

Great experience and very personable with great communication. They are close by so I will…read morerecommend it to others

I had one of the worst customer service experiences of my life at an AT&T store, and it was…read moreentirely due to an employee named Chris. From the moment I asked for help, his attitude was dismissive, unprofessional, and frankly inappropriate. He acted as if helping me was an inconvenience and made it very clear through his tone and behavior that he did not want to be there or assist me in any meaningful way. I came in with the intention of separating from my step father's account and opening my own AT&T plan. Instead of receiving guidance or basic courtesy, I was met with rudeness, impatience, and a complete lack of professionalism. No customer should ever feel uncomfortable or unwelcome when they are trying to give a company their business. Because of this experience, I will not be opening my own plan with AT&T. In fact, I'll be switching carriers altogether. One employee's behavior was enough to cost AT&T a customer, which speaks volumes about the lack of accountability and customer care at this location. Chris, if you're reading this, I genuinely hope you find a job that you actually enjoy, because taking out your misery on customers is unacceptable. Customers deserve respect, and AT&T should do better.

We stopped by after lunch, since it was right across the way from Urban Plates…read more They weren't busy which was great for us. We were immediately helped by Alliya. She was very helpful. We are interested in changing our interest provider and she gave a lot of good information and went over all the plans they offered. They have a great promotional value package going on right now. We will go over all the information she gave us and make our decision.

Stopped by to review my current service plan. Ended up saving over $100 with a new cable…read moretv/internet/phone plan for the family. Always pays to review your existing plan. It keeps creeping up on its own and they won't say anything unless you tell them! Overall, I'm glad I went in. Everyone I dealt with was very professional!

Taressa the store manager here at the down town Sunnyvale xfinity location refuses to solve my…read moreproblem fast and easily? Why ? I don't understand why ! I'm the care taker of this female Elaine Salazar ! My client and the person I take care of has been having major issues with her internet and having a good signal FaceTiming her family and loved ones ! So xfinity told her just to bring in her Wi-Fi box and they'll swapp it out ! No hassle problems or issues! But when I come into the store in person with her ID photo! To Taresa she won't work with us or just be understanding! ? Taresa tells me this person needs to be here in person! And I tell Taresa that she's handicapped and disabled and she can't be here in person because of this ! And I have her ID on me ! and I can easily FaceTime her rite now on my iPhone! She absolutely doesn't care ????? And tells me sorry I don't care about your problems or that she can't make it in person? Not my problem?????? And I don't care ???? You can call the number again and tell them on the phone to make you manager of the account so you can fix this problem???? I asked her calmly if Elaine Salazar was here would you be able to swap this box out ? If she was here in person with me ? And she said yes ? So I said what's the difference if I FaceTime her rite now on the phone? And have her ID with me rite now ????? She basically told me she doesn't care she needs her here in person or else she can't do the internet box exchange??? It's ok I never got rude ! Or disrespected anyone here at this location but this does really bother me !!!!! I told all the employees here at this location that she's disabled and absolutely cannot make it in to this location in person because she's in a wheelchair and disabled!!!!! This really really bothered me !!!!!!