I was experiencing a stressful 48 hour gap where I had to return my orange iPhone 17 Pro before…read morereceiving the new dark blue replacement. With work at an on-site lab with co-workers coming in from overseas to assist, not having my phone was kind of a nightmare. When I finally got my new iPhone, I started restoring it from the most recent iCloud backup. What I didn't realize was you need your old iPhone to transfer the eSIM card and carrier settings to a new iPhone. That information does not get backed up on iCloud. So I had to find a Verizon store to get my line activated on the new phone. I didn't know there was a store on El Camino just south of Bowers/Kiely in Santa Clara. It's nestled inside a dense strip mall. Once I walked inside, there were two groups of customers being helped to the left and right, seated across from store reps. I waited in front of them until the rep on my left acknowledged me and said they would help me next. It took about five minutes, but no issues there. Seemed pretty standard. A 3rd rep came in to assist me and we began the process of loading up my account info with an email verification link. Even though my iPhone had no cellular service, the store guest WiFi allowed me to receive the verification email. The rep used my iPhone's IMEI number found under "General/About" to send the eSIM to my phone from his carrier side tablet. After about a minute or two, the eSIM came online and cellular service was restored! I thanked the rep and left. When I woke up this morning, I saw an unexpected email notification that had apparently been sent while I was in-store. Something about "Device Protection" being added, which was not something that the rep discussed with me while I was in-store and I had definitely not requested. I logged into the Verizon app to confirm that an $18 per month charge had been added to my line without being mentioned by the rep. That's the type of thing if left unchecked would cost you hundreds of dollars over god knows how long before being discovered. I wouldn't have even known if I hadn't seen that email. Whether that feature was added by default to a new eSIM activation or manually added by the rep, I don't know. After visiting stores like this, I advise logging into your account and make sure no unrequested services have been added to your account because those charges really add up over time. One extra star for helping me activate my phone, however I was really disappointed to see a deceptive $18 per month device protection added without my consent or any discussion while in-store.

I went in to trade in my iPhone and I was assisted by Ellmaer Ranjber. He made the process so…read moreseamless and efficient. He answered all of my questions and was able to provide me all of the information. I would highly recommend being helped by him.

Andrew Kim's customer service skills are absolutely amazing! He genuinely wants to help you, and…read moremake sure you have the absolute best plan for your needs. Also, what's great is he is really honest, and you don't get a bad feeling about him. He's not one of those con-artist guys that's out for himself. Now since Diana doesn't work here anymore, I only go see Andrew. He's my Diana replacement, aka Diana 2.0

Absolutely don't sign a contract with these assholes! Services are absolute trash. They will charge…read moreyou an arm and a leg and give you shit service. The service truly is horrible and they trick you into signing a years contract with all these "perks & benefits" but once you sign on they will absolutely get there's money worth and in return give you terrible service. If you love paying the highest amount for the lowest kind of service then hit up your local Verizon. FYI I moved to Verizon from metro and metro was not only cheaper but better. Do not switch to Verizon!!!

Amazing service from David! I was looking on Yelp for a location with highly rated customer…read moreservice, and I'm so glad I chose this Xfinity store. David was very knowledgeable, attentive, and helpful throughout the entire process. He took the time to answer all my questions and made sure everything was taken care of. I highly recommend this location and especially David for his excellent customer service!

My husband and I came in today to transfer our phone lines, and Anthony was amazing! He was…read moreincredibly patient, helpful, and so pleasant to work with throughout the entire process. He made everything easy and stress free. We really appreciated his help and excellent customer service.

This office is moved to a new location, same mall with new address 1026. I came here to check my…read morecurrent TMobile phone and internet plan (was thinking to switch to a new carrier due to their recent price increase). The manager here, Andrea, was very helpful. She looked at my current plan carefully and help me picked a new family phone and internet plan that will be better than my current one with similar price. I came to this office a couple more times regarding old equipment return and new billing questions. Andrea is always so patient and friendly, explain and resolve my issues. Definitely one of the best.

When you step to the door. You will see the big smile from employee. They are fast. I came here two…read moretime already. Jose the best customer service. thank you for help.

Clearly says their open from 11:00-6:00 everyday but they are closed at 4:50PM! I don't why there…read moreare closed, inaccurate store hours posts.

I came in today because I wanted to switch back to Cricket after having a horrible experience with…read moreanother carrier. I'm really glad that I came to this particular Cricket location. Bowen, the sales rep who helped me, was very nice and extremely patient. Since he was there by himself, training a new hire, he had to deal With a couple of customers at the same time. There was an older lady who came in and not tech savvy, like me. He was so patient and kind to her-even showing her the parts of her phone. On top of that, he also had a good sense of humor. I've been to a couple of Cricket Wireless locations and both times I've had a good experience. Thanks for knowing how to take care of your customers, Cricket Wireless!!!

Staff: friendly and responsive Cost: about what I expect…read morefor a technical service and in a high cost / high wage area Service: I brought my phone in due to expanding battery to get a replacement. It had no operational issues at all, the only issue was that the screen had started to separate from the frame and they diagnosed it as a swollen battery. Phone is just shy of 2 years old, so no warranty but also plenty of life left so I opted for the battery replacement. I was told it was easy, no issues, come back in 1-2 hours. When I first picked up my phone, it worked completely fine for ~15 hours. However the next morning the screen just went dark mid-text and there was nothing I could do to get it on. I did manual power cycles etc, no response. I was pretty sure the phone was still on because it would heat & cool like it was processing. I returned and they made it clear if it was just a loose connection it would be free, but if it was another issue there'd be a charge. Turned out to just be a loose connection, no charge, and I picked it up a couple of hours later. Only this time, within 30 minutes of getting my phone back, it had frozen & rebooted 3 times. Fairly light usage - just Google Maps to navigate home during / to avoid traffic. I immediately turned back around and dropped the phone back off - was told it wasn't anything they did but they would try to diagnose it. The next day (Saturday) they never called me with an update and it was getting towards lunch so I called them, since they are closed Sunday and I didn't want to be without my phone for that long. They said they had run a stress test on it with no issue but shared nothing beyond that even when I tried asking for specifics about what the test is, how they knew it didn't reboot, etc. I picked it up, no charge. The phone worked for 5-6 hours and then had reboot issues. It stabilized and worked again for ~5-6 hours then had reboot issues. Throughout Sunday while they were closed, the phone froze and rebooted about every 30 minutes on average. I was so fed up and needed my phone to work and they were unwilling to deal with the issue. I ended up purchasing a new phone, but can't get a refund or even partial refund even though my phone worked fine before they opened it up and now is all but unusable. If this was a significant risk of the process, they should have stated that. I would have bought a new phone ($600) vs replacing the batter ($240). I am incredibly frustrated with everything about this process and won't use them again unless it's the most minor of repairs like cleaning a charging port. I won't let them open up another phone in the future that's for sure.

I went here to get my screen replaced per my ATT insurance suggestion (that's another whole issue)…read more The technician improperly removed my phone from its rechargeable case damaging the connector at its base. He said opps and told me that my screen wasn't damaged but my screen protector was scratched. I agreed. I told him that he broke my rechargeable case at its connector base. He went to the back room and never came back out. Zero stars.

service was great very welcoming. AWESOME deals. good phones to choose from easy 10/10 wifi is…read moregreat as well.

Andrew was so helpful. I needed a couple of items and I am clueless about auto parts. He took his…read moretime to show me different options and which he would recommend. I want to make sure management knows what a great employee they have. I need to get more items and will definitely be back.

Wonderful experience, excellent service by Andrew. He really helped me with replacing my headlights!read more