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    Verizon

    2.5 (69 reviews)
    Closed 10:00 am - 9:00 pm

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    7 months ago

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    1 year ago

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    2 years ago

    Just horrible all around! Avoid! From awful unfriendly staff to the manager that's never there.

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    3 years ago

    Darren is great! He was friendly, professional, and knowledgeable, making sure we left comfortable with our new plan. Very satisfied.

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    7 years ago

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    We worked with Walter Rivas who was excellent!

    Mentioned in 2 reviews

    Read more highlights

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    AT&T Store - Arvind

    AT&T Store

    2.7(72 reviews)
    0.1 mi
    $$$

    My mom's old flip phone was getting an error message regarding her sim card. Originally went to…read morethe El Camino location that is apparently closed now. Not wanting to go to the mall during chaotic xmas week, I opted to try the Sunnyvale location. David was working alone and I must say, he handled the situation pretty well considering there was a homeless woman ranting about her personal problems. He had the diplomacy to respond to her questions without engaging too much. After about 15min, he politely interrupted her spiel and informed her he needed to help his next customer (me). Very professional and polite. He struggled with popping the back panel off my mom's phone and even had more of a challenge trying to get the sim card out. I appreciated how careful his efforts were so as not to damage the sim card. Turns out the sim card had been slightly dislodged from the slot and the phone was unable to read the sim. Perhaps my mom had dropped the phone at some point. Once he reinserted the sim card, the phone worked again. He also informed us that the sim card can be replaced if we have any future issues. Lovely and respectful gentleman. Wonderful customer service!

    I came multiple times during the week on my break right when they open and they are never open at…read morethe time they state that they are open. It's pretty inconvenient. Why list it as your open time when you're retailers are not here at the open time. And im talking over 15-20 minutes past open time

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    AT&T Store - Att

    Att

    AT&T Store
    AT&T Store - Store front

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    Store front

    AT&T Store - Inside

    AT&T Store

    2.3(15 reviews)
    0.7 mi

    I had one of the worst customer service experiences of my life at an AT&T store, and it was…read moreentirely due to an employee named Chris. From the moment I asked for help, his attitude was dismissive, unprofessional, and frankly inappropriate. He acted as if helping me was an inconvenience and made it very clear through his tone and behavior that he did not want to be there or assist me in any meaningful way. I came in with the intention of separating from my step father's account and opening my own AT&T plan. Instead of receiving guidance or basic courtesy, I was met with rudeness, impatience, and a complete lack of professionalism. No customer should ever feel uncomfortable or unwelcome when they are trying to give a company their business. Because of this experience, I will not be opening my own plan with AT&T. In fact, I'll be switching carriers altogether. One employee's behavior was enough to cost AT&T a customer, which speaks volumes about the lack of accountability and customer care at this location. Chris, if you're reading this, I genuinely hope you find a job that you actually enjoy, because taking out your misery on customers is unacceptable. Customers deserve respect, and AT&T should do better.

    We stopped by after lunch, since it was right across the way from Urban Plates…read more They weren't busy which was great for us. We were immediately helped by Alliya. She was very helpful. We are interested in changing our interest provider and she gave a lot of good information and went over all the plans they offered. They have a great promotional value package going on right now. We will go over all the information she gave us and make our decision.

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    AT&T Store - Inside

    Inside

    AT&T Store - Inside

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    AT&T Store - Front entrance

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    Front entrance

    Mobile Plus - Who like this design?

    Mobile Plus

    4.0(82 reviews)
    9.8 miEast San Jose
    $$

    Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

    Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

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    Mobile Plus
    Mobile Plus
    Mobile Plus

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.6(55 reviews)
    0.7 mi

    Stopped by to review my current service plan. Ended up saving over $100 with a new cable…read moretv/internet/phone plan for the family. Always pays to review your existing plan. It keeps creeping up on its own and they won't say anything unless you tell them! Overall, I'm glad I went in. Everyone I dealt with was very professional!

    Taressa the store manager here at the down town Sunnyvale xfinity location refuses to solve my…read moreproblem fast and easily? Why ? I don't understand why ! I'm the care taker of this female Elaine Salazar ! My client and the person I take care of has been having major issues with her internet and having a good signal FaceTiming her family and loved ones ! So xfinity told her just to bring in her Wi-Fi box and they'll swapp it out ! No hassle problems or issues! But when I come into the store in person with her ID photo! To Taresa she won't work with us or just be understanding! ? Taresa tells me this person needs to be here in person! And I tell Taresa that she's handicapped and disabled and she can't be here in person because of this ! And I have her ID on me ! and I can easily FaceTime her rite now on my iPhone! She absolutely doesn't care ????? And tells me sorry I don't care about your problems or that she can't make it in person? Not my problem?????? And I don't care ???? You can call the number again and tell them on the phone to make you manager of the account so you can fix this problem???? I asked her calmly if Elaine Salazar was here would you be able to swap this box out ? If she was here in person with me ? And she said yes ? So I said what's the difference if I FaceTime her rite now on the phone? And have her ID with me rite now ????? She basically told me she doesn't care she needs her here in person or else she can't do the internet box exchange??? It's ok I never got rude ! Or disrespected anyone here at this location but this does really bother me !!!!! I told all the employees here at this location that she's disabled and absolutely cannot make it in to this location in person because she's in a wheelchair and disabled!!!!! This really really bothered me !!!!!!

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    Xfinity Store by Comcast
    Xfinity Store by Comcast
    Xfinity Store by Comcast

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    Verizon - mobilephones - Updated May 2026

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