Harmett Suri was my salesman for a lease and I had an excellent experience with him. I will use him…read moreagain.

Iris Rodriguez of Fitz Buys Cars asked if my recently deceased mother would be present to sign the…read moretitle over to them. Would not recommend these insensitive people.

I recently started using this Service Center because my wife had always spoken very highly of it,…read moreespecially of her service advisor, Ben Thurston. Before coming here, I used Toyota 355 in Rockville, but after a very disappointing experience there, I decided I would never return and began looking for a dealership that truly values its customers. This was my second visit, and once again Ben Thurston exceeded all expectations. In addition to my scheduled maintenance, I asked him to look into some damage on my wheels that I believed should be covered under my service plan. After reviewing the situation, Toyota initially determined that the repairs would not be covered. While I accepted the decision, I expressed my disappointment that the wheels on a truck I purchased for nearly $90,000 were already showing significant wear after less than two years. Rather than simply delivering the bad news and moving on, Ben took it upon himself to explore every possible option. He contacted multiple wheel contractors, discussed the situation with his management team, and even reached out to Toyota on my behalf. He genuinely cared about finding a solution and never stopped advocating for me throughout the process. In the end, Ben was able to secure approval from Toyota--not just for one wheel, but for the replacement of all four wheels. That outcome was far beyond anything I expected. Customer service like this is rare today. Ben went above and beyond in every sense of the phrase, demonstrating professionalism, persistence, and a true commitment to customer satisfaction. Because of him, I will continue bringing my vehicles here for service and will recommend this dealership to friends and family without hesitation. Thank you, Ben Thurston, for your outstanding service and dedication. You have earned a customer for life.

The power windows stopped operating, so I took my car to Jim Coleman Toyota for new fuses…read more The techs claimed that all of the fuses had been replaced and a diagnostic test was necessary. In total, I paid more than $400 just to have my fuses replaced. What's worse: the next day the headlights were not working. This time I took my Toyota Corolla LE to a trusted mechanic. He showed me that two fuses needed for the headlights relay were missing. He also showed me that simply pressing a button above the window controls would unlock all windows and that I had not needed new fuses at all. This dealership should be cited for poor business practices.

I've had good experiences here overall across two purchases and one sale. Last summer, I bought a…read moreconvertible that was hard to find here in the DC area, so I had it shipped through the Carmax network from a few states away. I knew going in that I would pay more at Carmax than at some other dealerships, but in the end, the extra cost (the shipping fee plus Carmax just being pricier in general) was worth it. My salesman, Marcus, was super nice and chill. I didn't feel rushed or pressured at all. The sales staff let me take a longer test drive than the normally allowed 20 min, and I appreciated their flexibility. After all, if I'm going to drop thousands of dollars on a vehicle, I need sufficient time to test drive it, visually inspect it, etc. I also appreciate the fact that Marcus and the crew did NOT drill license plate holes in my front bumper (the state my car shipped from does not require a front tag). He knew the car was looking sharp, and he guessed correctly that I would want to avoid drilling holes if possible (I found a magnet solution). He handed me my front tag as well as an order for Carmax tag installation if I changed my mind. That is good customer service. Now to the reason why I don't regret having paid a bit more at Carmax. My car ended up having two issues: an engine emissions issue (check engine alert) that required Carmax to update a couple of parts, and a paint bubble on the rear quarter panel. I'm thankful that I noticed both issues within the 90-day warranty period. For the paint issue, I brought the car back in, a service manager looked at it, and he said right away they'd cover the repair (either through a repair shop of their choosing or of my choosing). Again, I appreciated the flexibility. I was a little surprised they didn't write up paperwork promising to cover the repair, but sure enough, at the designated time, my chosen repair shop called the service manager, and the service manager made the payment. How about that? A handshake deal that came through. But seriously, Carmax, the paperwork route is the better one. Some pro tips: Make an appointment online. Unless it's a slow day like a Monday, do not just stroll in and expect quick service. I made two appointments (for two separate test drives), and a salesman greeted me within minutes of my arrival each time. Another tip: take longer than 20 minutes for your test drive if needed. They are flexible (and they do not ride with you during the test drive). I'm giving 4 stars instead of 5 because it's a bit disappointing to have to bring a new (to me) car in twice for repairs, but they did live up to their warranty. I'm also just a tad bitter that they offered me a low price for a trade-in/sale a few years ago, but, hey, I didn't have to take their offer. All in all, I would not hesitate to shop here again. You might pay a bit more, but at least you get a 90-day warranty. Some other local dealerships offer nothing after you drive off the lot. My only other piece of advice (not Carmax-related) is to shop Certified Pre-Owned (CPO) if possible. The particular car I wanted was too old for that kind of certification, so I went the Carmax route. Cheers.

They have a lot of nice Vehicle, but they are mostly very overpriced. The warranty is less…read morethan 30 days. If try to bring back the Vehicle you wanted to trade in, then each time they will lower the price to you then resell it for 4 to 5 times what you can get selling it yourself ! *** Don't be desperate because you think you saw your dream Vehicle. The interest rate will be outrageous. And 3 times the price of what its really worth. See the Vehicle you like and compair it kelly blue book, Auto trader, and a Dealership used Vehicle lot !

I had an absolutely fantastic experience purchasing my Mazda CX 30 at Enterprise Car Sales…read moreRockville! From start to finish, the process was stress-free. A huge shoutout to Salesperson Sarr, who was incredibly knowledgeable, and never made me feel pressured. They went above and beyond to make sure I was comfortable with every step of the purchase. If you're looking for a new car, I highly recommend visiting this team!

First time walking in everyone is very nice and very helpful. They had many selections to choose…read morefrom. The process was not stressful at all instead smooth and easy. My salesperson Carlos was a tremendous help and made the process as simple as he could make it for us and was very nice as well. I would recommend this place to anyone looking to buy a car.

Bernie is da man. We had questions about the various Lexus dashboard features and he not only…read moresuccessfully answered our original queries, but taught us way more efficiently (and more easily understood) than reading the Lexus manuals. And his service team behind the desk were also very helpful, going above and beyond. Now THAT is customer service.

Lexus of Rockville is hands down the best location and excellent professional service in the DMV…read morearea! I have purchased and serviced many Lexus vehicles here and wanted to say that the experience here is absolutely the best. They have a great service department and the environment there, the employees are always happy to help. Purchasing a Lexus should be an excellent experience, they make the process amazingly fast and courteous too. I like the convenient pick up/drop off service and the complimentary loaner cars too. Anyone looking for a Lexus should come to Lexus of Rockville first!

I had a shaking in my car for over a year. I took it to 3 different places to get fixed and…read morenothing. Rosenthal found the problem right away and fixed it! I'm finally enjoying my car again, thank you!!!

We drove 4 hours to get an awesome Acura MDX! Nakeya made the experience pain free and smooth and I…read morehope to work with her again!

Just ask for MICHAEL BECERRA in Mazda New Car Sales..his client's priorities are his priority…read more Michael is fluent in both Spanish and English, calm and no pressure. I was undecided between 2 Mazda models and Michael's patience, expertise and nuanced knowledge helped me to make a decision that was right for me without compromise. After easily arranging for me to test drive each model "back to back" (in order for me to really get a feel for the vehicle), I had no doubts about my decision. Michael at Gaithersburg Mazda was the right person and place where I felt comfortable purchasing a car... the diversity of this dealership was very welcoming. MICHAEL BECCERA made information gathering and test driving a wonderful experience.

I worked with Nick and he was very kind and knowledgeable. The entire team was respectful of my…read moretime and my family's time, and we never felt pressured to buy anything. We were able to leave with the car we wanted at the price point we were looking for. Overall it was a very pleasant experience.

I've been searching for a part for my car for the past week trying to avoid going through…read moredealerships for my vehicle. However, I was forced to go to the dealer after an unnamed company sent me the wrong part for my car. I called this place and the gentleman told me that the part that I needed was the last one in stock. He agreed to hold it for me while I traveled there to retrieve the part. The price was steep but it is what it is and necessary so I can get my inspection completed so I can come home. The service was quick and efficient and I left as a satisfied customer. Everyone that I had contact with was very nice.

I needed to do a safety recall on my Jeep. The issue is that the transmission can fail at any time…read moreso it's a dangerous and urgent issue. The fix is to reprogram the Drivetrain Control Module, which takes 30 min according to the letter from Chrysler. I go online and the earliest appointment is for 3 weeks from now. The website says I can show up to the Express Service Lane first thing in the morning without an appointment and they'll do it that day. I show up the next morning and when I politely ask if they can do it today, the incredibly obnoxious guy at the counter (a short white guy) says in an extremely aggressive and mocking tone that they can't do it before my appointment date, but I can leave the car and they'll do it on my appointment day three weeks from now! Seriously, leave my car at the dealer for three weeks to do a 30 min safety recall? And of course he didn't even offer a loaner car. So I took it to Cryswell Jeep dealer in Gaithersburg where a very helpful and courteous lady gave me an appointment for next week. You can be sure that I'll never go to DARCARS Rockville Jeep again. To DARCARS Rockville management, if your front desk employees are just going to be brainless jerks only capable of typing some info on a computer, you might as well replace them all with AI Chatbots. It will be much cheaper for you and a much more enjoyable and efficient experience for your customers.

Car and Driver came out with its 2024 list of best cars. Among the top 10 was the Toyota Camry and…read moreRav 4. So, in the interest of finding a great car, I headed over to take a look. Thank you, Raphael for your top notch service and test drive. I looked at both of the top rated cars and Raphael showed me a Rav 4 hybrid. We took it out for a spin and it had good handling and pick up. The price was a little higher than I expected, but Raphael said that they would work with me. So, I am still thinking about it, but wanted to thank Raphael and Dar Cars for the stellar experience.

I visited the service department here on 5 separate occasions for my brand new 2026 toyota. The…read moresame glass mirror has been giving me problems since purchase and it was replaced under warranty 2 times, all of a sudden the 3rd time that these plastic clips break from the glass, its not covered under warranty because they claim the tiny scratch on my mirror was from an impact that caused the glass to fall out. They are dishonest and frustrating. It takes the service manager days and constant calling and leaving message to even get in touch with him. His lack of customer service was distasteful. I will never bring my car here or purchase again. Will always tell everyone my review of the terrible service. I have a brand new car less than 6 months old with less than 5k miles and they want me to pay out of pocket for an obvious quality issue. Every other employee and service advisor we spoke with agreed that there is no way a tiny scratch could have caused impact to make the glass fall out. Believe all of the recent negative reviews. Maybe what they need are new shop foremans and service managers who are honest and helpful.

had a wonderful experience with Noella and Badar! They were both extremely helpful, professional,…read moreand thorough throughout the entire process. Noella was especially helpful with the financial side. She took the time to explain everything clearly, went through all the details with me, and was very pleasant and easy to talk to. Badar was also very, very helpful and knowledgeable. He explained all the details about the car and made sure I understood everything.. Thank you, Noella and Badar, for making the whole experience so easy and enjoyable! I truly appreciate your excellent service.

Great team! Great customer service and focus. Andy…read more Noella Badar If you need a car they are the ones to help!