I recently started using this Service Center because my wife had always spoken very highly of it,…read moreespecially of her service advisor, Ben Thurston. Before coming here, I used Toyota 355 in Rockville, but after a very disappointing experience there, I decided I would never return and began looking for a dealership that truly values its customers. This was my second visit, and once again Ben Thurston exceeded all expectations. In addition to my scheduled maintenance, I asked him to look into some damage on my wheels that I believed should be covered under my service plan. After reviewing the situation, Toyota initially determined that the repairs would not be covered. While I accepted the decision, I expressed my disappointment that the wheels on a truck I purchased for nearly $90,000 were already showing significant wear after less than two years. Rather than simply delivering the bad news and moving on, Ben took it upon himself to explore every possible option. He contacted multiple wheel contractors, discussed the situation with his management team, and even reached out to Toyota on my behalf. He genuinely cared about finding a solution and never stopped advocating for me throughout the process. In the end, Ben was able to secure approval from Toyota--not just for one wheel, but for the replacement of all four wheels. That outcome was far beyond anything I expected. Customer service like this is rare today. Ben went above and beyond in every sense of the phrase, demonstrating professionalism, persistence, and a true commitment to customer satisfaction. Because of him, I will continue bringing my vehicles here for service and will recommend this dealership to friends and family without hesitation. Thank you, Ben Thurston, for your outstanding service and dedication. You have earned a customer for life.

The power windows stopped operating, so I took my car to Jim Coleman Toyota for new fuses…read more The techs claimed that all of the fuses had been replaced and a diagnostic test was necessary. In total, I paid more than $400 just to have my fuses replaced. What's worse: the next day the headlights were not working. This time I took my Toyota Corolla LE to a trusted mechanic. He showed me that two fuses needed for the headlights relay were missing. He also showed me that simply pressing a button above the window controls would unlock all windows and that I had not needed new fuses at all. This dealership should be cited for poor business practices.

Very disappointed with my experience at the CarMax Gaithersburg location on Shady Grove Road. I…read morecompleted an online appraisal for my vehicle, which had been in an accident, and received an offer of $1,500. Based on that offer, I paid almost $200 to have my car towed to their location. Once I arrived, I was told they needed to perform another appraisal. After reviewing the vehicle, they reduced the offer to only $200. It was very frustrating to spend money towing my car there based on their original offer, only to receive a drastically lower amount. The situation became even more upsetting when they kept my vehicle and promised to have it towed first thing the next morning. Instead, I had to call repeatedly throughout the day before they finally returned it. The manager Justin was sarcastic, and unprofessional. This experience caused me unnecessary stress, wasted my time, and cost me money. I would not recommend this location and encourage others to be cautious before relying on an online appraisal. I felt this was very misleading and unfair. I relied on the online offer in good faith.

Had a car from NC transported to this located, did all of my financing online before going in. Josh…read morecommunicated with me effectively the entire time before picking up the car. It took roughly 1 1/2 hours to complete everything before I was out the door. Unfortunately that car experienced some mechanical issues within their ten day guarantee so swapped it out for another vehicle on the seventh day. Again Josh was very helpful and doubled checked everything to make sure I enjoyed my new car.

I had an absolutely fantastic experience purchasing my Mazda CX 30 at Enterprise Car Sales…read moreRockville! From start to finish, the process was stress-free. A huge shoutout to Salesperson Sarr, who was incredibly knowledgeable, and never made me feel pressured. They went above and beyond to make sure I was comfortable with every step of the purchase. If you're looking for a new car, I highly recommend visiting this team!

First time walking in everyone is very nice and very helpful. They had many selections to choose…read morefrom. The process was not stressful at all instead smooth and easy. My salesperson Carlos was a tremendous help and made the process as simple as he could make it for us and was very nice as well. I would recommend this place to anyone looking to buy a car.

Bernie is da man. We had questions about the various Lexus dashboard features and he not only…read moresuccessfully answered our original queries, but taught us way more efficiently (and more easily understood) than reading the Lexus manuals. And his service team behind the desk were also very helpful, going above and beyond. Now THAT is customer service.

Lexus of Rockville is hands down the best location and excellent professional service in the DMV…read morearea! I have purchased and serviced many Lexus vehicles here and wanted to say that the experience here is absolutely the best. They have a great service department and the environment there, the employees are always happy to help. Purchasing a Lexus should be an excellent experience, they make the process amazingly fast and courteous too. I like the convenient pick up/drop off service and the complimentary loaner cars too. Anyone looking for a Lexus should come to Lexus of Rockville first!

I had a shaking in my car for over a year. I took it to 3 different places to get fixed and…read morenothing. Rosenthal found the problem right away and fixed it! I'm finally enjoying my car again, thank you!!!

Just went all the way out to the dealership after speaking with the staff just hours prior to my…read morearrival, only to be told that the vehicle I was going to look at had been sold the day prior! One would think that when a customer is speaking with you the day after a car is sold you might want to know you no longer have said vehicle!!!

I worked with Nick and he was very kind and knowledgeable. The entire team was respectful of my…read moretime and my family's time, and we never felt pressured to buy anything. We were able to leave with the car we wanted at the price point we were looking for. Overall it was a very pleasant experience.

Walked in looking at purchasing a Mazda CX-5 and the sales person was not helpful at all. He was…read morearrogant and not knowledgeable. We ended up just walking out. Not the place I want to spend $45K on a vehicle...there are other options

I've been searching for a part for my car for the past week trying to avoid going through…read moredealerships for my vehicle. However, I was forced to go to the dealer after an unnamed company sent me the wrong part for my car. I called this place and the gentleman told me that the part that I needed was the last one in stock. He agreed to hold it for me while I traveled there to retrieve the part. The price was steep but it is what it is and necessary so I can get my inspection completed so I can come home. The service was quick and efficient and I left as a satisfied customer. Everyone that I had contact with was very nice.

People of color please stay away from this location. We are not welcome. We are not treated fair…read more guys at parts department very rude management also rude. not getting my business anymore anyway. Terrible customer service.

If you're looking at buying a car they're great. Very detailed in the sales process but the service…read moredepartment was very much a let down. They are inattentive towards their customers and rude. Wouldn't recommend getting your car serviced there.

Car and Driver came out with its 2024 list of best cars. Among the top 10 was the Toyota Camry and…read moreRav 4. So, in the interest of finding a great car, I headed over to take a look. Thank you, Raphael for your top notch service and test drive. I looked at both of the top rated cars and Raphael showed me a Rav 4 hybrid. We took it out for a spin and it had good handling and pick up. The price was a little higher than I expected, but Raphael said that they would work with me. So, I am still thinking about it, but wanted to thank Raphael and Dar Cars for the stellar experience.