While visiting family our a/c went out. Faced with 9-hour drive home in 90-degree weather, I…read moredesperately called all local shops. 2 of the first 3 recommended Auto Solutions. Maree managed to make room for us that afternoon, and Henry quickly diagnosed, fixed, and recharged our leaky system at a price much lower than I expected.

The new owners of this business are very conscientious and their prices are quite reasonable. They…read morework hard and seem competent and honest. Glad to have them close by! -- Tom O.

I had an excellent experience at Jerry's Leesburg Ford. The team was professional, friendly, and…read moregenuinely focused on customer service from start to finish. The sales department made the entire process smooth and straightforward. Their pricing was fair, and they took the time to walk me through all my options. The communication with my bank usaa was superb! I also appreciated how knowledgeable the staff was about Ford vehicles (thank you Israel for all the bronco outer bank insights) -- it made choosing the right car easy. The dealership is clean, organized, and welcoming. I highly recommend Jerry's Leesburg Ford for my personal vehicle needs as well as for my pet retail business. I'll definitely return as we will be shopping for my son's first vehicle too. Thank you Bill and team!

My husband and I went in today to buy a car we saw online we met Phil Wood who was our advisor and…read morehe made the process very easy no hastle and we were out in no time. What they showed online is what we saw and we are incredibly happy. If you do go there go talk to Phil! Thanks to Jesse too!

No second thoughts on going back to AutoNation Toyota Leesburg! From start to finish, selling our…read morecar was easy, professional, and transparent. Alan Ribner and Matt went above and beyond to make the entire process exceptional. They were patient, meticulous, personable and offered more than KBB proposed! * * * * *

We cannot say enough wonderful things about AutoNation Toyota Leesburg! After dealing with an…read moreongoing issue with our Toyota Prius, we originally took the vehicle to Toyota in Laurel, Maryland, where we spent over $1,400 on what turned out to be a misdiagnosis. Not only was the issue never properly fixed, but we also never received a callback or real solution after expressing our concerns. Frustrated and unsure of what to do next, we brought our Prius to AutoNation Toyota Leesburg and the experience was completely different from the start. Orlando took the time to truly listen to our concerns, treated us with kindness and professionalism, and made us feel heard throughout the entire process. Instead of brushing us off, the team thoroughly inspected the vehicle and worked to actually solve the issue. Most importantly, they correctly identified the problem and repaired our Prius properly. The car now runs like new again, and we finally feel confident driving it. The communication, honesty, and customer care we received from Orlando and the entire team was exceptional. Thank you, Orlando, and everyone at AutoNation Toyota Leesburg for restoring not only our vehicle, but also our trust in quality service. We highly recommend AutoNation Toyota Leesburg to anyone looking for a dealership that truly stands behind their work and values their customers. I'd also like to add that AutoNation has always been our go-to dealership for maintenance and service. However, because of the emergency situation with our vehicle and not being near AutoNation at the time, we made the decision to go to the closest dealership instead. That experience made it clear we should have stayed with the team we trust. From here on out, AutoNation will continue to be our first and only choice.

Brought my car in at agreed to time and work was started right away. They found a replacement oil…read morepan plug where other shops said the pan needed replacement. Efficient and courteous. I highly recommend Debbie and her team

First time customer this morning. Had a tire with a nail in it. Called NTB and they said it would…read moretake several hours. I dove to Auto Advantage based on Yelp reviews. The shop is conveniently 1 mile from my house. They were friendly, accomodating and fixed it in 15 minutes, new happy customer!

Had my 2017 Hyundai Santa Fe sport's engine completely fail, got it towed to Hyundai in Leesburg…read morefor a diagnostic to see if it was under warranty still and thankfully it was. My service advisor James was extremely helpful in walking me through everything and helping me get my car back. Everything was great, up front, and straightforward. Hopefully I won't have to repeat this process anytime soon but if I do I know they'll be just as helpful as they were this go around!

I would put 0 points for this dealership in Leesburg VA location. I purchased new car and only…read moreperson who was with very good customer service was sales person Juan. He was so helpful and nice. But except him financial associate Amir and general manager were not helping us. I did purchase some car before in some different dealership and they always treated us nicer and helped to solve any issues. In this location customer service is really bad plus they don't want to even try to help or find some solution. I wouldn't suggest to anyone to go through this experience. Just be careful before doing any purchases with this dealership.

I highly recommend Kellan Walker in the Service Department! I've worked with him several times when…read moretaking my vehicle in for maintenance, and he has always been a pleasure to deal with. He makes the entire process smooth and stress-free, and he keeps me well informed every step of the way. If you need service at Dulles Chrysler Dodge Jeep Ram, be sure to ask for Kellan -- you won't be disappointed!

The buying process was easy. The car is nice. Getting in touch with F&I to cancel a program they…read moresaid could be used elsewhere - and couldn't - has been impossible. It's set for 7500 miles and not 6000 miles. Also, they won't release the vehicle to me on the Mopar website. They didn't include an operators/owners manual, so I had to find one on the internet just to see what my maintenance interval should be. I am taking my business to Safford in Sterling. They are so much better!

I brought my Subaru Outback in today for a routine oil change and state safety inspection. The…read morevehicle failed inspection due to aftermarket LED headlights not meeting the halogen requirement. While I understand that regulations must be followed, what was frustrating is that this same issue had passed inspection at this dealership in previous years, so I never thought that this would be an issue. What truly disappointed me was the lack of customer service. I have been a repeat customer for service visits, yet there was no effort to offer a reasonable or customer-friendly solution--such as lower-cost bulb options (I was quoted $70 per bulb) or even a small goodwill gesture for a loyal customer. Additionally, the complimentary car wash--something that is consistently marked as "completed"--was once again not done. If this service is not reliably provided, it should not be advertised. My interaction with Elmer was also disappointing. The communication felt dismissive and lacked courtesy or understanding. A more professional and empathetic approach would have made a significant difference in how this situation was handled. Based on this experience, I will be taking my business elsewhere for both service and future vehicle purchases.

Had my first service appointment to make sure everything was going smoothly with my new subaru!…read moreService was phenomenal and free of cost! The hospitality at Dulles Motorcars Subaru is simply unmatched. Buy a vehicle or have yours serviced here, you will not be disappointed.

When I first bought my Odyssey in 2004, I brought the car to our nearest dealership for service,…read moreFairfax Honda. After keeping the car for most of the day, I called in the afternoon to find out when I could pick it up, and they told me they didn't have the part since the morning -- and just shrugged when I asked why they didn't call to tell me so I could pick up the car! So for the next service I brought it to Leesburg Honda and have been going there ever since. Their customer service reps are friendly, helpful, and I never feel like they're trying anything shady. The one time I went back to Fairfax Honda service department for an oil change because I had to have it done right before a trip and I couldn't make Leesburg's openings, they tightened the oil drain plug so tightly that it broke, but they refused to pay for something that was their fault and wanted me to pay for the repairs. Took the car back to Leesburg Honda and will never go elsewhere.

This was the first of three dealerships we visited after we decided to check out the Honda Pilot…read more The staff were polite and professional. They quickly evaluated our trade-in car and offered us a very good trade-in value. Why didn't I buy a car here? 1) They're a fairly small dealership and don't have a big inventory, so they didn't have the car I wanted in stock. They really wanted me to buy the one they had on the lot, but I didn't like the color. They wouldn't investigate what other dealerships had nearby. 2) Because they're a small dealership and don't move as many cars as some of the other dealerships (my opinion), they can't offer as good a deal as the other bigger dealerships can. Leesburg Honda offered me $1,200 over invoice, whereas bigger dealerships with more inventory offered considerably less. So overall, I found the staff very nice and professional here, they offered me a good trade-in value on my car. If they had the car I wanted in stock (just about ANY other color than the one they had on the lot) then I might have gone ahead and bought the car there since it's the closest Honda dealership to my house.

I brought my BMW 750i in to get inspected. My reverse lamp was out and I bought in the bulbs to…read morehave it replaced so I could pass inspection. The mechanic a very nice gentleman was explaining to me that I would need to replace the whole housing and while he was explaining to me what was needed the Manager walks by and tells him "You do not have time for talking we have used cars that need to be worked on". So am I not a customer? I really did not appreciate being treated that way by anyone let alone that being said by your management right in my face. Very unprofessional and rude

Have been a customer for a few years here. I took my car here before a long trip for a check up and…read moremore specifically a nail on a specific rear tire. They told me they couldn't find the nail but when I picked up the car the nail was coincidentally facing up and clearly obvious on the tire. When I called the dealership again to ask about the issue, they didn't seem to really care. When I told them I would look to do my business somewhere else, they basically didn't care. No loyalty. Seems like they don't pay attention to details, after all, how do you miss a nail that is clear to the eye. Would not recommend this place.

My cousin bought a car from this place and it caught fire within a few days. Turns out, the car was…read morehaving issues passing inspection and Auto Member was aware of the issue and still sold her the car without disclosure

SCAM ALERT and shady business alarm, entire engine needed replacement!! I originally recommended…read morethis dealership, however am changing my review. After driving the 2018 Mazda CX5 I purchased from Justin and Jay for only just ONE month, the engine started leaking oil. My local mechanic tried to fix it and discovered that the ENTIRE ENGINE needed to be replaced. Apparently, the car was in an undisclosed accident (other than the bumper scratches visible) and whoever repaired the engine had done so with glue and shoddy workmanship. Auto Member does not check their cars before purchasing them to resell. When they took the plate off, bits of metal fell off, and things were leaking and broken everywhere. It could not be fixed. I had to purchase an entire new engine for a 2018 used vehicle that cost me $17,500 at Auto Member. It appears that Justin, Jay, and Auto Member are not helpful, professional, nor trustworthy/ethical as I originally thought. For this horrible situation I unfortunately have no way to fix or get my money back, and am trying to warn any new customers.....RUN FAR AWAY from Auto Member!!! Or at the very least make very sure you have a reputable mechanic do a thorough scrub of any car you are thinking of buying. The sad part is the car ran fine for a whole month before completely breaking down. BEWARE!!! Auto Member does not validate cars they buy before reselling, and just send out trash cars to new customers.