bad decision to go to monroe. said they ordered my tire, but didn't. avoided answering when it…read morewould arrive and just kept telling me, soon. I am driving on a donut tire and need to replace with new one. hate being lied to. no reason not to tell me the truth

Motorists beware, Monro in Saugerties is a predatory business. My car was damaged at this location…read morewhile it was left for minor repair (tensioner pulley and two belts). This work should have been a 1 day job and cost $500, but I was told by one of the acting manager's (Hailey) they had trouble getting the part and that it would be ready 3 days later at $900. When I picked up the car, after 4 more days of having to call them to find out if the work was done, there was a large scratch running down my passenger's side door and my keys were held ransom until I paid the price quoted for the work to be done at the initial estimated time of 3 days. I heard multiple excuses each day why the work was not done on time and heard everything from: ordered wrong part, the old part broke trying to remove it, and they needed two days to get a drill bit to drill out the piece that snapped off. When I arrived at the location to pick up the car I contacted the Saugerties PD, and there was nothing they could do for a civil matter other than make an incident report. The only manager whose name is posted on the wall (Markos Peratikos) is not present at this location and was not available by phone when the police were summoned over the dispute - despite having spoken to him the day before to report the issue. I was standing there, in the shop forced to call the absentee manager because the acting manager (John Smith) refused to call him claiming he was "in a meeting." This was around 7pm in the evening. I specifically requested Markos call me back when I spoke to him earlier in the day to let me know how much I would be charged when I showed up to pick up the car. I never received a call back after leaving multiple voice messages before going to the location which is about an hour from where I live as this was an unexpected pulley failure. This place is a scam and absolute nightmare. I would never go back to a Monro anywhere after this experience. It pains me to write this as I from the Hudson Valley and saddened to witness how badly the commercial incompetence crisis has blighted this area. I am considering filing a claim with the court. These people should be ashamed of themselves and give decent mechanics everywhere a bad reputation. Be warned, if you value your time and capital stay away from this place. Needless to say they are not registered with the better business bureau.

We had a very good vehicle service experience at Take 5 Stratford. We had two vehicles serviced -…read moreone GM full size van, and a Honda sedan - and we were very pleased and impressed with the experience. They are a LOT more reasonable price-wise on oil changes and the associated service items, as compared to car dealerships, by around a factor of 3x, which is remarkable. I'd say they are pretty comparable price-wise to the other places that specialize in basic service items such as oil changes, but they come in at around 1/3 the price of dealerships - which is unbelievable but true. It's a very clean and pleasant facility. They give you several choices of the grade of oil you want to buy, and explain them clearly - although the price signage could be a little more clear. The staff is knowledgeable, very professional, and friendly. Overall, excellent.

After my daughter's oil change, her car started leaking oil. We brought it back and within five…read moreminutes we were told everything had been checked, everything was fine, and the car was safe to drive. Unfortunately, because the car wasn't parked in one place for very long, we had no idea it was still leaking. It wasn't until the car sat in our driveway for three days that we discovered it was continuing to leak oil. By then, she had already driven the vehicle all the way from Connecticut to North Carolina with the leak. Brand-new driveway covered with a big oil stains. We took the car to our local Take 5 in North Carolina, where they found the problem almost immediately: the Connecticut location had failed to install the gasket on the drain plug during the oil change. Mistakes happen, but what is unacceptable is that we recognized there was a problem, brought the car back, and were reassured that everything was fine after only a few minutes. That reassurance led to a 600+ mile drive with an active oil leak. This could have caused catastrophic engine damage, and instead it left us with a damaged brand-new driveway. This wasn't just an honest mistake it was a failure to properly diagnose and correct a problem that they created after we specifically returned because the car was leaking oil. Extremely disappointing service and a preventable situation that never should have happened.

This is the only spot in town where I get oil changes and inspections. I don't trust anyone else…read more Full disclosure: I have a 2006 Volvo wagon. Even some of the best mechanics say to take it to a Volvo dealer or specialist. And I do. But for regular oil changes and the like, these folks have been great. Highly recommended.

Arrived at 9.30 am for an inspection with 4 cars ahead of me. Left there at 12pm. 2.5 hours later…read more While waiting the kid working the front office was rude to an elderly lady that was also waiting. He gave her a hard time for not staying in line in her car, guess sitting in a car for 2.5 hours wasn't acceptable to him. I myself am a double amputee and had a hard time sitting in the same position for that length of time. Yes signs are clearly posted to stay in your car....I get it. But 2.5 hours is unacceptable. Kid needs to spend less time on his phone and pay more attention to the customers. He should be apologizing and not scolding, specifically the elderly.

Easy access. Friendly and prompt greeting. Clean, tidy, comfortable, spacious waiting area…read more My issue: Driver's side rear tire is losing air. Stopped in on Monday morning around 9:30 with no appointment. My car went back for service around 9:45. Out at 10:26 for $31.86. (Had a screw in the tire.) I'll return to Van Kleeck's this summer for two new tires. Nicely done all the way around.

My husband speaks highly of this place so its really upsetting to be writing this…read more... I go in to get my cars alignment done and end up being stranded in their parking lot on an extremely hot day with my two young kids (2 and 7 month) due to their negligence. My car was fine until it was time to pay and i got told "the caliper piston was leaking and thats why the brakes felt weird" i replied they didnt feel weird before coming here (i know my car) So i go out to my car, start it, put it in drive and my foot literally goes to the floor as my car is rolling forward so i quickly put it back in park....my mechanically inclined brother goes to investigate and low and behold my brake hose was broken.....brake fluid all over the ground! THOSE BRAKE LINES WERE DONE 8 MONTHS AGO!!!! PRACTICALLY BRAND NEW!!!! What do i get told by people at vancleecks? That it was my fault, that i brought my car to them like that, they even went as far as telling me where i parked had brake fluid on the ground which it wasnt brake fluid....it was oil cause my car has an oil leak! So, close to $170 for them to do my cars alignment as close as possible with a broken brake hose that they broke but wont take the blame for....they just blamed me

Nice Place. Easy to use, lots of foam in the foamy brush and the spray polish seemed to make my car…read morelook better. Pretty clean, took my credit card, everything worked well. It's the hand wash out past the bagel shop on the right.

Very small car wash in a secluded area of Red Hook. I have used it, can be kind of expensive, but…read moreokay if needed in a pinch. Would go there a lot more if they had an automated wash, not just self wash. Please, Foam and Wash... I beg of you, please bring an automated wash bay to your Red Hook location.

I live around the block from their location on High Ridge Road. Michael was really helpful this…read morepast winter performing some repairs and general service to my Ariens snow blower. Michael communicated clearly and honestly on timing and estimated cost. He picked up and delivered the item consistent with our discussions.

Honest and reasonably priced service. Gene and his crew always go above and beyond. Would recommend…read moreand have recommended them to friends and family.

Oil change was done right. Used a coupon and they didn't try to upsell on oil or other services…read more They checked our lights, showed me the air filter. I would have bought one, but had a new one in my car which they put in for me. Excellent service, great attitudes, fantastic experience.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Tannersville.

Helpful and friendly staff. Comfortable waiting area, complete with free wifi. Conveniently…read morelocated. Knowledgeable mechanics. Honest and fair. A+++