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    EchoPark Automotive - Centennial

    2.8 (185 reviews)
    Closed 9:00 am - 9:00 pm

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    The sales staff at Echo Park, Centennial Colorado have earned yet another 1 star review. Looking at the track record, it seems as if this is how they've been trained to operate. I am stationed overseas and shopping for vehicles in the states. I have been doing this in one form or another since 2008. Since 2008 I have closed deals on multiple vehicles at dealerships across Texas as far away as Georgia. I even bought my house while I was overseas. I found this 2014 Nissan Xterra and the price was right and I was ready to bring my part to deal. I knew in advance that I would be the one responsible for moving the vehicle from Denver to San Antonio. On my first e-mail I received the one and only response from the sales staff. "We don't do that." I sent follow up emails, asking for options. It's important to understand that I was prepared to arrange for a trusted associate to travel to their location to do the paperwork on my behalf with a POA from my attorney. If that did not work, I was going to retain legal representation in Centennial to be present at the sale of the car. I sent many emails offering options that would allow the sale to be completed legally and with all manners of due diligence observed. The tone, or complete absence of any tone, from the folks in Colorado was jarring when compared to the super friendly and helpful website. Even an Echo Park Guest Experience representative in New Braunfels Texas contacted me and was very helpful. None of this made sense nor did it compare with past car buying experiences anywhere. None of this made any sense to me so I persevered and started the online application process to buy the car. I figured once they saw the preapproval from one of their in-network lenders that someone would finally call me back. I received approval on the Echo Park web page in less than 90 seconds. No one emailed or attempted to call. NO ONE. Not to say that the car was sold, the car was on contract, or that their policy strictly limited their ability to complete remote sales. The sale ended with an open pre-approval to purchase a car from Echo Park and no sale. This has never happened to me before. Every serious deal I have ever negotiated resulted in a completed sale. Every single car loan I have ever signed, paid on time and in full. In the end I can only conclude that the sales staff at Echo Park is so poorly trained that their management team does not trust them to initiate or complete remote sales correctly. They state that their policy is in place to prevent scams. Since they never contacted me nor attempted any due diligence in this matter, they would not be able to learn any facts about the buyer. Their current policy guarantees that they will continue to lose sales and that they have no interest in working with U.S. personnel employed overseas. If someone from the Echo Park executive management team would like to contact me regarding this experience. I am available.

    Echopark style of window sticker/spec sheet
    Sonja A.

    It's that time where I have to start looking for a more reliable vehicle so my first stop was to Echopark to see what sort of inventory they had. I was impressed that the cars were sorted by manufacturer with the more luxury vehicles upfront, natch. I looked around and while many 2025 vehicles were on hand, they had extremely high mileage on them (some at 28k while others were up to 43k) with pricing still the same as new. I did find a Honda HRV at just over 4,500 miles. Echopark posts a spec list and shoppers scan a QR code to get further details about the vehicle, pricing and to set up a test drive. I tried the latter but never once got a sales rep to help. In fact, I never had the chance to actually speak with anyone. I walked the lot on my own, and no salesperson ever approached me, no simple greeting was made nor offering of any assistance. I left rather disappointed from that experience.

    2018 Toyota 4runner Limited
    Will F.

    They lied straight to my face. They reached out to me wanting to buy my Toyota 4runner I had for sale locally in Fort Collins. We agreed 4-5 times that $29,600 was the price they were going to pay me when I arrived after driving the 3-4 hour round trip to them. Well, if you can imagine, the price we agreed upon suddenly changed to $28,000 once I got the car there. They are predatory and hoping I was going to be desperate enough to drop the price we agreed to $1600 after wasting all my time. I wasn't desperate enough for them to take advantage of me and drove the car all the back to Fort Collins. Now I feel the right thing to do Is to let everyone I can know not to do business with this shady dealership.

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    Page 2 of 5

    Ask the Community - EchoPark Automotive - Centennial

    Review Highlights - EchoPark Automotive - Centennial

    Mike Wellington was assisting us, and he took us to look at each of the cars on our list.

    Mentioned in 3 reviews

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    I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

    Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

    EchoPark Automotive - Centennial - usedcardealers - Updated July 2026

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