Econo Air was recommended by friend. I made an appointment, took the day off and waited all morning for guy to arrive. 30 minutes past the window, I called to see if I had the time wrong. I was informed I had cancelled my appointment. I don't know what's going on, but I lost a whole day of paid time off, and I will not be using this business again. How could someone else cancel my appointment. They would need to know I had an appointment. So sounds like an excuse or some other business reason. Does not matter, I will find another company. Tim J. in Long Beach read more

WOW !!!!!!!! You can read the reviews here and form your own opinion.... So one more bad review won't really do much but here it goes... Odd thing to notice if considering this company... it appears that all the good reviews are very recent (late half of 2015) which seems to me that either this company has suddenly changed and is much better :) or they are fake reviews. I'll let you decide..... Simple story; They took my family for about 9K to install a ductless system with 2 fan units. From the beginning they did work correctly and then started leaking. They came out once a month for what seems like years. ****NEVER FIXING THE UNITS!****** Finally one of their own employees said the installation was done incorrectly and noted in in writing. Once he went out to the car and spoke with his manager and returned he grabbed the paper and ripped it up.. They never fixed it...... ..Went elsewhere and paid but got it fixed, the first time they came out... read more

Air Conditioning broke and Econo Air was out and fixed it with no problem. Great service!

I agree with all of the previous reviews that were written especially with John W. "Their customer service is horrendous. Making a simple appointment can become an excruciating exercise in futility and if successful, there is a good chance no sales representative will even show up to your house. Stay away from this company at all costs." The Operations Manager Keith said he doesn't understand why I would want to do business with such a horrible company. I agreed and canceled the difficult to get appointment and will call someone else. It took 5 phone calls and 6 hours just to get a list of their services faxed to me. read more

Econo Air has been the most troubling experience of my life. Thousands of dollars to fix so called "problems". I think they sabotage systems so that you call them back and spend another couple thousand. The latest problem we had we called to get fixed. I paid two service people for diagnosing but not fixing. The latest person said I needed a thousand dollar part and my engineer husband came home and fixed it in 30 minutes. He fixed the problem that wasn't even the part that they wanted $1000 for. Econo Air is a RACKET and have the ability to cheat people out of thousands of dollars. I'm done with this nonsense. Stay away, far, far away. They may be cheap for installation but get ready to bend over for the cost of maintenance. Econo Air has scarred me for life... Financing things I don't need and now my credit is tapped out. And I want to start a family. Econo Air has forced me to put all of my plans on hold. Stay away, do yourself a favor. I don't wish this bullsh*t on my worst enemy. I didn't want to give even one star but you can't post without a rating... I give it ZERO stars. Ok as of today 1/5/15, Matt of Econo Air, sent me a message and wanted to talk to me about this whole ordeal. So good for them for at least acting like they want to make things right. I guess we'll see how that goes! read more

I haven't used them in five years due to the incompetent service people they sent to repair my central heat/air over and over again. Now they REFUSE to take me off their phone call list even though I've asked them to be REMOVED nicely and spoken to the owner about it. They always say they will and then I get MORE phone calls, like I just did five minutes ago. What do I have to do, get a court order? read more

These guys gave me an estimate based on my inquiry from costco. They quoted $7k for redoing the duct and adding insulation for a one-day job. Assuming materials cost $3k, labor for one day is $4k? Seems kind of high. I shall complain to costco. read more

Thieves! Told me I had no choice but buy $13000 unit. Called another company and the unit was up and running after $135.

DO NOT CALL THEM FOR REPAIRS! He was nice, but 1 1/2 hours late and wanted $1300 to replace the circuit board. Or $1900 to replace the board and the ignitor. We sent him away, bought the ignitor for $21 on Amazon, and the board for $75 on Ebay. Watched a 3 minute video on Youtube and replaced both in less than 45 minutes. What was the guy going to do in the attic to justify $1900? Go on Facebook? Read Emails? Go through our Christmas decorations? Pretty sure he was on a good commission because he was visibly disappointed when I sent him away. So glad I did. Call a local handyman if you can't do it yourself. read more

EconoAir is an appalling company. Their technicians have absolutely no expertise in A/C maintenance. They understand how to install an A/C system, albeit imperfectly, but that's where the pseudo-proficiency ends. Beware; the people that come to your house to do an install or administer repairs are actually sales representatives. They push and suggest useless equipment and products that aren't needed, which can cause damage to an otherwise functioning system. Their customer service is horrendous. Making a simple appointment can become an excruciating exercise in futility and if successful, there is a good chance no sales representative will even show up to your house. Stay away from this company at all costs. read more

We paid 13K for a heating and central air unit 7 years ago, It had NEVER worked. As I the this I am sweating my ass of in my 86 degree house. They refuse to take responsibility and properly fix the issues. However, every year they still have the nerve to call me and threaten me that my warranty will not be valid if i do not pay them $100 a year for maintenance. DO NOT HIRE THIS COMPANY WHATEVER YOU DO. read more

Econo Air is not to be trusted! I bought a service plan with them and on the first service call, I was charged but it should have been covered! I repeatedly called their customer service and got the runaround and lies - including the head of customer service. BEWARE - so long hard earned $$$$$$ read more

On the plus side the initial team was courtesous and knowledgeable and very pleasant - very nice guys and a day after their call we got a lovely thank-you card for our business. Unfortunately, after we got the $100 special for having our AC units serviced and new filters installed they informed us that we needed $1900 in service or we should buy new units. The specialist came to our home and told us our current units had insufficient capacity, the supplies they need are no longer available, and we need not only new units totaling 3 tons, but also fan motors and some kind of relay equipment for a grand total of $35,000. With rebates and off-season discounts they could give us a tremendous deal for $24,000. Meanwhile the units are working fine. read more

Wow. What a scam. I finally said yes to the many calls I get from Econo about doing a 69 dollar inspection of my heater which I purchased from them in 2002. We hardly use this heater as we live in the San Fernando Valley. They come and tell me it needs $2,300 in parts to repair it or 3-6K to replace it. My wife immediately checked Yelp and saw the large amount of 1 star review, I called to ask them directly about it and they kindly referred me to Customer Lobby linked on their website to make it all better, which is a TOTAL scam. Customer Lobby is a pay-for service that they control that lets good reviews get posted and bad reviews to never see the light of day. Just to check I submitted my review there, to see if they would post it or call me to try to resolve this --no posting, not call. Very, very deceitful in my view. If I really do need a new heater exchanger, inducer draft motor, and nox rods --let's just say I did for a second, how about calling the factory and calling the unit a lemon or trying to do something to figure out why a hardly used unit is in such need of repair. No offer of a discount, no understanding of customer service or trying to help AND I bought this system from them. Just a very cold and mechanical response from the supervisor Raul. AND the heater exchanger IS covered under warrantee --and they still wanted to charge me and it was not replaced. I feel yucky inside. read more

Econo Air came recommended to us by my parents and we ended up using them for our first house. We are now in the process of moving in to our second house and immediately called them to schedule an appointment for a new heater and putting in an AC. It was easy to make an appointment, but that's where the easy part ends. Tim, our consultant if you can call him that, arrived an hour late...an hour late from the BACK end of the window. I had to call the office to see where he was because I never received a phone call letting me know that he would be late. I know that things happen, but a phone call would be nice, especially since we are not living at our new house yet and I had to drive over there after finding childcare. The office didn't know where he was but said they would find out. They called back 15 minutes later and said that he would be another 45 minutes. I asked if they had another consultant. No was the answer I was given. When Tim finally arrived, he looked at our old heater and plopped down a price list. There are four options. This is where I was shocked. Like, I said, we had used them in our old house 4 years ago. Four. The lowest package was $5,000 more then we paid 4 years ago and the package we had purchased was $10,000 more. They literally went up 100% in four years. When my dad, who was with me, asked if they had raised their prices, Tim replied, "about 15%". Yea right. When I asked if they had other options (last time when I was presented with the packages, I was still able to customize with different condensers), he said no. Since the prices he quoted me were WAY over our budget, I told him that I would get back to him and he said he would email me the price list (since he had no paperwork to leave me.). He said that since my dad and I were repeat customers, he would talk to his boss to see if they could cut us a deal. This was a Saturday. By Monday at 5PM I still hadn't received an email or a phone call. I called Tim and he hadn't talked to his supervisor yet. He said he would call me the next day. I told him that we had an appointment with another company the next day at 10AM. At that point he changed his tune and said he would call me first thing in the morning. He called at 7AM on Tuesday morning and let me know that since we were repeat customers, they would let us purchase the unit that we had at our old house for the price of the cheapest package they currently offered...which is still $5,000 more then we paid 4 years ago. I told him no thank you. Fed up at this point, my husband called and asked to talk to a manager after our quote with the other company later that day. (Who gave us a quote for under what Econo Air had charged us last time and included a better unit, thermostat, filter, AND pulled all the proper permits.). He was told there was no manager there and to call back later. He did and finally got a hold of someone. After explaining the situation and how we were repeat customers, he was told that "Econo Air is a more mature business now." My husband replied, "You're a mature business that just lost our business." Terrible experience and a waste of our time. read more

This was one of the worst experiences I have ever had. They came out for a special to fill up the freon or whatever it was. They didn't even fill it up. They quoted me $1500. I didn't even call them, they called me. When they left, they had BROKEN my air conditioner. It didnt work. They came back the next day and fixed it. They "forgot" to flip some switch. The man who actually worked on my air was nice. The jerk who was the "sales" guy who came with him was not. He didn't apologize for the mistake, he told me he'd only fill one of my air conditioners. HE was not nice. He was not professional. I do not recommend this place! read more

Just got our brand new Lennox air-conditioning put in. Hats off to Mike, Adam, and Jaime and staff for a job well done. Clean install. Thank you Econo Air read more

I was refer to Econo air by a friend. Service was good, price was good and I'm happy with the job. There was one minor problem and they fixed that this morning. Work took less time than they estimated which was nice so they reduced the final bill down a little bit without me thinking about it which impressed me. read more

Econo Air is a very deceitful company. Do not do service with them! They will try to take advantage of you if they think you do not know what they are talking about. Take my word for it, make sure you get a second opinion if you do have an estimate from them. We have had Econo Air come and service our air conditioner periodically in the last 4 years with a decent result. They were not cheap, but we wanted the job done well. About 5 weeks ago, our heater stopped working. Because we were familiar with them, we called Econo Air to come and take a look. They told us the furnace was old, the wires were frayed and had almost caught fire. They told us it was dangerous for us to use our heater and that we needed a new system. But, they said, the good news was that for just $10,000 they could install a 5 ton unit right away! Imagine our shock! Right before the holidays and the cold weather. When we told them that we wanted a second opinion and that we would call them soon, the salesman (the manager, no less!) just looked at us. The second AND third opinion (we wanted to make sure we kept our family safe!) said there was nothing wrong with the system, it was old, but still working and safe to use. They cleaned some wires and voila, it worked! We saved ourselves $10,000 just like that! We never got a call back from Econo Air to check to see if we still wanted the new heating/air conditioner installed. Probably because they knew we really did not need it and we would find out when we got the second opinion. That my friends, is a very dishonest company and not worthy of anyones time or money! read more

It's true with Econo Air. Out of sight - out of mind. Once they got your money ($18,000.00 worth). I have a few problems with unit and I tried to call several times and the call center gave me the run around. Don't do business with Econo Air. They are full of &(%#! read more

I had such a pleasant experience with my technician DERRICK and after calling the office and spoke to JUSTIN, he explained which repairs were done at my home and was very pleasant the entire experience. I will definitely be calling back . Thank you guys for all your help. I really appreciate it. :) read more

We have an old air-conditioning unit and have not even had it serviced in years. Jim came and serviced our unit and explained stuff about our unit that we didn't even know. We bought it from someone else over 15 years ago and we learned more about the workings of it today and how to make it work less and be more efficient. For as old as it is any poorly we maintained it the price was very reasonable. I would use them again in a heart beat. read more

Econo-air is the only company I have dealt with where customer service has both been rude and used profanity. This is a bad company with pushy sales and poor overpriced service. It was once a good company with good service but after getting large, the quality suffered greatly. Sad how things have changed. read more

i found them at costco. big mistake they failed to show up for their appointment! waisted my whole day! run while you can!!! read more

We received a sales call for filter change and check up. Once he came in he went on and on about what it needed. He had us believe that we needed a part that was about to go out on us. So we had a quote of $666.00. What started out as a $166.00 call for filter and check up we paid them $ 666.00 we then found out through my husband's company air condition unit that the part cost $35.00 on line so we got screwed! I did report them to the better business bureau. This just happen two days ago, so I am in the process of stopping the Visa payment until I get this resolved. SO WHEN THEY CALL HANG UP! DON'T GET SCREWED LIKE WE DID........ read more

Please take the time to find another company to contact and spend your money. I purchased a system for my two story home. My old system was not broken, I felt that I would update and improve cooling and heating. What a Very Very Large mistake I made using Econo Air. The air conditioning lasted three days. Getting a tech to the house to fix and repair it is and has been so bad that i won't tell you. 10 yr warranty what a joke. Please take this word of advise runaway from Econo Air and do not let them in your house and/or on your property. The term 'snakes in the grass' should be the words used on all things related to them. I spent over $5,000 with them, a complete waste and ZERO satisfaction. read more

I had my air conditioner, heater & ducts all replaced and Econo Air did an excellent job. From the initial consultation through the finished install, I was so impressed with their professionalism. The installers showed up On time, immediately put on booties and covered my wood floors. When they were finished my floors were cleaner than when they started. Also, I had my 1 year check up done by Dylan, he came on time, checked everything, answered all my questions and did a great job. I can't begin to say how happy I am with the service I received. read more

Econo Air lost my trust February 1st 2020. I purchased an air an heating unit from them several years ago. I called them the first of February to service my unit and was told by the their service person that the entire unit needed to be replaced. THAT WAS NOT TRUE. I called another company for a second opinion, and was told that the unit DID NOT NEED TO BE REPLACED. A couple parts were replaced, and the total cost was less than $300 including labor. My unit is working perfectly. PLEASE CONSUMERS BE AWARE OF Econo Air. read more

One star is too good for this company . Letting one of their Tech in your home is like going to the Car dealership for a oil and filter change ,and having to get the, you also need a trans flush and the fuel injectors cleaned or you could have problems and it will only be $600. Their techs are yery nice but they are more salesman than techs they just want get you to pay for more than you asked or need . There are many other better choices out there. read more

I had posted and unfavorable review earlier, after getting the attention the CEO, the company sent out a crew and addressed all my concerns, they worked for two days and corrected most of the problems and will return to finish a few details. The repair crew were professional and competent. Thanks Mike for making this right. read more

Less than a year ago, and using the same "scare" tatics sighted by everyone else, I had a new fan motor installed and, on the recommendation of the service/sales guy purchased a device which was supposed to "scrub' the air using an ultra violet light. Well I just called on the scurbbing device I much to my surprise the bulb which does the scrubbing has burned out. The good news is they will replace it for only $495, what!. Now remember the last guy told me all I needed was to replace the motor, today they tell me that the coils are all frayed and that I should replace the unit, it is not expensived between $15 and $20,000. These are skilled theives. read more

WORST Customer service EVER! DO NOT hire them! Econo Air replaced an old gas heater in my apt. Shortly thereafter I smelled gas & called the Gas Company. I was told there was a leak coming from a faulty valve that needed to be replaced from the company that installed it. While the Gas Co technician looked at my heater - it FELL OFF THE WALL because the Econo Air tech did not screw it in. I then called Econo Air to come out and look at it advising them what the Gas Co said. When the Econo Air tech came out he was nice and polite and confirmed that I did need a new valve - but that it has to be ordered and he would phone me in a day or two with an eta. SIX days later I called them - the employee I spoke with said they would research it and call me back. I did not hear from them so I phoned them back AGAIN the next day. I THEN was told someone would be out between 9-12 to repair the leaky valve. Guess what?? No one showed - while I waited all morning. I phoned Econo Air and was told the technician came - knocked & left because of no answer. FICTION! I have been home all morning waiting. WORST service ever. When I called to explain my problem AGAIN I was given to a supervisor named Justin - who ended up HANGING up on me. WORST COMPANY EVER. The only person in this building worth ANYTHING is Monique in Customer Service. read more

I've been a 15 year customer. The first system made it 12 years before it took a crap and the whole system needed replacing. I did the twice yearly maintenance and it was really a good set up. 2010 we replace the compressor and FAU furnace unit. Its been nothing but trouble. Its a mid-price Carrier unit with a scroll compressor. Man. Its blown all kinds of relays. Repeatedly. Every time the temp gets close to 110 here in the SGV it trips out, fries things and costs me a bundle to repair. Today, 6/29813 was such a day. It went out the afternoon prior where it was 113 here. Today they did 1.7K worth of repairs and it ran fine until the repair man left. Now it trips out the circuit breaker every 20 minutes or so and they can't get back out until tomorrow. Another hot night in the SGV without air. Their service techs are always polite and you can work a deal with them. Service contracts are a good way to go to keep your unit in top condition. The lesson learned here, and the caveat is that the service you get is only as good as the tech and his experience on your door step. read more

So I don't usually write reviews because frankly, I'm lazy. However, I felt compelled to write a little something about econo air simply because of how great their customer service is. I talked to a girl named Shayley who was very helpful every step of the way...coordinating with the city and helping with all the things I didn't know were involved with the install of heating/AC. They were also quite timely with everything! I would definitely recommend this place for any heating and AC needs! read more

Poor customer service!!! I have an appointment today 11-1pm. It was confirmed yesterday. 1 pm nobody showed up. I call and ask if someone is coming? Erwin said he will check the dispatcher. The dispatcher said the technician is in my house already. But no one is here. I ask for the manager. Daniel promise me technician will be here from 1:30 to 2pm. Again nobody showed up and no phone call for the delay. I called again this time to cancel the appointment with Patricia. This is not the Econo Air that I used to know. The company now have a bad customer service. The company doesn't comply with the appointment. Didn't even call for delay, doesn't care for customer's time. I hope the owner will pay attention on his people's customers service. read more

A few years ago, I had a split duct system installed by Econoair. It never worked correctly. After repeated attempts to get Econoair to address the problem they never solved the issue. I had another company, with better reviews, that was also recommended by my neighbor come out. They confirmed that the unit was installed incorrectly and I hired them to fix it. This is my first Yelp review. I'm an older person and was so horrified at this experience that it led me to sign up and write this review. Please trust your fellow reviewers and do not hire Econoair. read more

I had them come out to look at my AC, was cold but not really cold enough, just passable. I was told it needed cleaning at a cost of $1700 (to clean?). I told them no but had to pay the $69 diagnostic feel. Now, the ac wasn't blowing hot, just not really that cold either. A day after they came out now it blows hot air only. I suspect that they let all the freon out when they did the diagnostic thinking I would cough up the $1700. Of course I have no proof of it. But if you sit back and think about it, I don't see how cleaning dust and perhaps adding some freon is worth $1700. Anyway, never again. read more

EconoAir came out today... Travis did a great job in explaining all the details about keeping up with our maintenance of our unit.

They installed the system initially and did a great job. After that, every visit ends up costing triple what it should! They charge for things you don't need and the price is outrageous. $500 for coolant-$100.00 for an air filter (They sell at Lowes for $30.00) $500 for a thermostat, it goes on and on. They are nice, polite and clean as they screw you! You have been warned. read more

Have you ever been sittin there, minding your own business and all of the sudden remember something you didn't do, or could have done better. Well, today is one of those days. Quite a while ago I had some A.C. problems and really didn't know who to call. I won't bore you with the entire selection process but the end result was a call to Econo Air. Now, it was a while ago, so as the minutia escapes my memory I can say I remember it was a much nicer experience than I have had with other companies.... that memory being having to wait all day only for them to show up late to a 5 hour windowed appointment, spending hours walking back and fourth, asking questions like 'did I change my filter??' (Your answer to which should be... "No, I didn't. Does that mean you can't fix it?")... and then ultimately charging me 100's of dollars but still having to schedule another appointment because they could not resolve the problem. Now with Econo Air, Chad L. was in contact with me even before he showed up, keeping me informed of his estimated arrival time. Which was very nice as I was able to handle a few errands with no fear of a "knock an dash" like cable companies and the like. Long story short (too late) Chad L. shows up right when he said he would, diagnosed the problem, fixed the problem and all was well. In my dealing with Chad L. and Econo Air, not once did I get the feeling I was being cheated, wronged or defrauded..... you know the move technician steps away makes a call then all of the sudden it's 300 dollars more..... Anyway, I digress. I just now had a recollection of this experience and I thought to myself I really didn't do Econo Air and especially Chad L. any justice by not writing a review. So, I apologize you had to wait a time with patience for this review. I wish my name was Wadsworth, Hemingway, or dare I say Shakespeare so I could have written a review worthy of the service I received... Unfortunately, all I have are 5 stars and these few meager words. Needless to say, I highly recommend! read more