I tried deleting my review due to the fact that Roger called and explained he had a family…read moreemergency. He was very apologetic and offered to come back out and fix it and when I explained it was already done he offered me a refund. Because he tried to make it right I would definitely recommend him and use him again.

Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

This is my second time reaching out to Quality DC Appliance Repair - this time for a dishwasher…read morethat died on me. Mohamed offered a same-day inspection, quickly diagnosed the problem, and scheduled a follow-up once he had the parts. With parts in hand, he quickly remedied the issue, explaining the cause and the fix in full. He was very transparent about his pricing and was graciously flexible on the up-front vs. total cost split. A few days later, we actually encountered another issue with the washer (not his fault) and he came out quickly and remedied the new issue as well, and we're all up and running again! He's always prompt, incredibly friendly and professional, and I'll continue to rely on him for our appliance needs.

If there were a 6-Star option, I would give Quality DC Appliance that level of quality and…read moreprofessionalism. It's been hot & my central air just stopped working. Quality DC sent Ben over and he found the problem right away. In 1 day, he got me the part and fixed it. And this was no small job. I have an older central air unit with the AC on the roof and the fan in my crawl space. He got in the crawl space and figured it out. Almost more importantly he explained exactly what was wrong. I had water in the pan... why? The fan died. So my unit was freezing the dead fan & when it thawed, the water would fill the pan, set off the sensor and kill the power. Also, my unit is old. I bought the house 7 years ago and the AC was already there. I know the last owner. He didn't install it either. Ben got the right motor in 1 day. The price was perfect. I googled the motor price and he charged me the bottom dollar. I even had him over to flush the coil 2-days later. I trust this company and I'm going to tell all of my neighbors to exclusively use them. A++

Luis from LCP Appliance is exactly what everyone hopes to find when an appliance breaks down: a…read morerepair person who is knowledgeable, honest, courteous, neat (even uses shoe covers in the house), and charges a fair price. I've used him for a couple of jobs -- most recently installing a new washer/dryer -- and couldn't recommend him more highly.

Definitely as good as it gets! It's hard to find Samsung repair people, but we will now use Luis…read morefor all our brands of appliances. He is pleasant, professional and gives a warranty. When the fix the internet said our freezer needed didn't work after a month, he said he needed to order a part. When I tried to pay him for the part, he said that was covered under his warranty. There are some service people who just give the impression of being top tier expensive but worth it. Luis gives the impression of being that, but he's not expensive, he is more reasonably priced than most! It's such a relief to know of a great and trustworthy repair service! I can't recommend him highly enough.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Good people! Did a great job on my two commercial ovens. The communication was pretty good and the…read moredeal they gave me for two ovens plus parts was unmatched!

Daniel came out and assessed the repair on our ice maker, then went right out and got the needed…read morepart and installed it right away. very professional and punctual.....

The icebreaker on my LG refrigerator was broken. Unfortunately, I didn't do an adequate search for…read morea qualified repair service, only looked for an LG recommended service near me, without looking at the existing reviews. Daniel was polite and responsive, and found the broken part, He gave me a price of $532.46 for the icemaker, and $100 to replace it. He requested a $300 deposit to order the part, which I paid by check. A few days later he came with the new part. But when he installed it, it didn't function properly. He said the part was faulty and he would have to get it replaced. I suspect that he broke the new part when he installed it. He said he would return in a couple of days with a replacement. He never returned. He didn't respond to text messages or voicemail. I suspected that he was ghosting me, so I asked a friend to call his number and he immediately answered. My friend then added me to the call, and Daniel tried to explain that he was in Canada and his phone wasn't working (although I was talking to him on his phone. He said he would get in touch with me when he returned from Canada. He never called. I considered submitting a small claims complaint, but in checking on the legal name of his company in Maryland, I find that his company as "forfeited". All I can do is advise others: Do Not Trust This Guy!

Sent out a Yelp Project , Ahmad reach out timely and worked over text to identify the dryer issue I…read morewas able to pull from diagnostic code. He was able to schedule, get parts and the dryer repaired in one stop before the weekend having family in town and was huge win for us. Definitely recommend for your appliance repair.

They were extremely responsive and helpful in resolving my broken washing machine. Very dedicated…read moreand professional business. Stood behind their work and came out to complete the job after the initial repair didn't resolve my entire problem. Their price was fair and reasonable. Would highly recommend them to anyone I know.

This business screw me over and defaulted on their contract. I purchased as dishwasher with removal…read moreof the old dishwasher and was told to call after I had the dishwasher installed for them to come and remove the old one. Now that I want to execute the dishwasher removal portion of my contract they are giving me the run around and saying they will not come to pick up my old dishwasher. I am in the process of selling a home and now have a dishwasher sitting in the middle of my kitchen. Be careful with this business. I will be filing a formal complaint with the BBB and will also be filing a police report to take them to small claims court.

Bought a stack washer and dryer over a year ago. Had a small problem with dryer and went back to…read morestore for assistance. They connected me with Enos, their repair person who was wonderful. He is so knowledgeable, reliable and a great asset to the Appliance Center. Thank you. Brenda

DON'T TRUST A COMPANY THAT CAN'T KEEP ITS WORD. Was scheduled for an "early morning" (between…read more8-12) for approximately a week. Several days before the appointment they called to say the "service" would have to be rescheduled because "something came up" After some discussion, an appointment was scheduled for one day later in the "early morning". The evening before the appointment, at 6:15pm, they called to "remind" me about the appointment and said the Technician would be at my residence between 1:00pm-5:00pm. When I reminded the lady that THEY cancelled the first appointment and THEY agreed to the next day "early morning" appointment, her response was "well, he can't be there until 1:00pm-5:00pm". There was a medical reason I needed an early morning appointment, but apparently with Mr. Appliance it's all about what THEY want to do (even if you're paying).

I was looking for a good appliance repair company because one of my rentals washer was making a lot…read moreof noise... I emaiked 3 companies from yelp..all responded...but this company was johnny-on-the-spot and came the same day within 2 hours.... at the end of the day we both concluded that a new washer was needed instead of them trying to fix it because the cost savings will be in a new washer. At the same time it was the fact that they didn't give me a lot of hassle and they weren't trying to waste my time or money either.