Great experiences so far, asked them for a consult on a now useless RO system by another company that decided to move out of state, and were willing to send technicians for $$$$, a seriously outrageous amount. Ran into Costco for some quick groceries and decided to get some info on these guys before leaving the store. Luke came out and checked out the old RO that I had and made some suggestions namely that the RO filtration system was a bit outdated (+7 yrs) and that it was no longer working, mainly leaking H2O from several valves... I didn't believe him, then just running fingers over valves and sure enough, it may have been a few drops, but non-the-less it was no longer watertight, seals were old. He suggested several options, and to be truthful they were more than I wanted to pay, then he offered their lease option, which sounded more reason and it was a plan I could really really afford. They offered the lease program at $184 out the door that covered installation, 1st and last months payment. It's just under $27 a month, which I was already spending on bottled water, (we are a H2O type of family). Installation was arranged 2 days later. Jude showed up on time, (always a plus) and went right to work, even though my 4 yr was asking him 100's of questions, he took it all with stride, even asked him if he wanted to help and hold a flashlight for him, (Jude, thanks for making feel as he was working too). Jude was knowledgeable and walked me with what he was doing and the extra measures he was installing ( extra shut off valve that ran into the refrigerator H2O line). He finished and showed me the complete installation, how to check the system and change filters. The system is guanteed for 4 years AFTER the end of the lease program, maintenance is included on the lease. Over impression A+... And they are local too. RA Temecula, CA read more

We needed an Expert on Industrial R O Machine commissioning. I could not find a number for the manufacturer because I was spelling the name wrong. I needed a Technician to physically come to our plant pronto and commission the R O Machine or at least help us through FT Video call. I called EcoWater Systems in Vista CA. Kelly A took my call and said that she will find out the Tech Support's availability and call me back. She called me back immediately and said they can't help immediately, but if you want immediate help, why don't you call the Mfrr directly. I told her that I can't find their number and within a minute she gave me the number. I called the Mfrr and their Tech Support person Tim helped us more than we could ever thank him for. He was very patient because he was on a long distance call, not even FT video call. He was very knowledgeable in his products. I am so happy I ran into Kelly at EcoWater Systems. She taught me something that there is no limit to help someone if you understand the predicament they are in. It appeared to me that this kind of thinking must be a way of life with EcoWater Staff. Most positively the top management must have set a strong example of consistently advocating the benefits of raising staff's response to stray or regular callers. My predicament was, if I don't get the R O machine commissioned today, we would have suffered a lot of financial loss and would have to endure that bad feeling. We are living in a time where a whole lot of companies don't even publish their number. But, EcoWater and Kelly were doing something more than we can generally expect or appreciate or thank enough. read more

Recently had an Ecowater ERR 3500 system installed along with a 350 RO drinking water system. Did a lot of research and was replacing my Culligan water softner and Culligan RO system which had started to fail. With both filtration and water softening, the ERR 3500 is perfect for the type of water we have in Southern Cal. I worked directly with the owner of the Eco Water Oceanside office, John and he was so professional and helpful. Charlie was my installer and he was awesome. He was prompt, efficient and explained the systems to me. I have a remote that monitors and gets constant data from the water softner and the RO drinking system. Great tool and I have piece of mind that my family is now bathing and drinking pure, clean water. The children commented on how the drinking water from the culligan RO unit smelled and now they love the taste of the drinking water. The chiller I have had with my previous RO unit is working even more efficiently. The ERR 3500 is compact, state of the art system and I don't have to guess when I need to add potassium, I just look on my remote and it tells me when I will need to add more potassium. That is a big benefit as in the past, I would forget with the culligan unit and then go check and be completely empty and notice the house water was not softened. I highly recommend getting an ECO water system and the Oceanside office is staffed with excellent people that really care. read more

I've been a customer of Eco Water So Cal for over 8 years, and I can truly say they have been such a blessing to work with. From day one, they have always treated me with kindness, respect, and genuine care. That kind of service is rare these days, and it's one of the biggest reasons I've stayed with them for so long. Their staff is always so friendly and helpful, and I really appreciate the reminder emails and texts they send when it's time to change my water filters. They even send coupons, which shows they're always thinking about their customers and trying to help however they can. Any time I've needed them to come out for service or an inspection, they've always been prompt and reliable. And whenever I've had a question or concern, they've never made me feel like I was just another customer. They take the time to listen, explain things, and provide real solutions. They truly make you feel valued and cared for as a person, not just a number. Eco Water So Cal has done an amazing job for me and my family over the years, and I'm genuinely grateful for the level of care and professionalism they've consistently shown. I highly recommend them to all my friends and family. They have absolutely earned my trust and loyalty. Alex Vukovich read more

About 5 years ago, we had done our homework about soft water systems and decided to call EcoWater SoCal (though Costco) to come to our new home. Kevin Rankin was on time to the appointment, clearly explained the systems available, answered all our questions, and helped us select one that would fit our needs. Kevin set up installation that fit our schedules; John installed the system on time and without problems. Our experience with the EcoWater system over the years confirmed that with Kevin's help we had made the right choice. When we moved into our new home this year, we of course thought of getting another EcoWater system. Kevin once again came to our home, impressed us again with his honest approach and helped us through the purchase our second EcoWater soft water system. Like he did before, Kevin made sure we were getting the right system for our needs, and set up the scheduling and installation process which worked best for us. Within a few days, Bryce had installed our new system in our new home, and like before it was on time without any problems. We loved the EcoWater system in our other home, and we love it again in this one. --- 5 Stars from Randy and Susan, repeat customers! read more

Your review helps others learn about great local businesses. We have been member of Costco for over 11 years and the fact that Costco has accepted EcoWater system is the decisive factor that we chose to install EcoWater. We purchased and installed EcoWater water softener for the whole house AND drinking water. At first, we did not see the difference in drinking water. Then we called for sevice - very quick service and response. EcoWater came replacing with new filter for drinking water. We can feel the difference when taking shower and drinking water! Our skin can feel the cleanliness of water and our tongue can taste the smooth, clean drinking water. We don't see white spots anymore when doing laundry, no more chalky, whitish deposits in bath tubs or on faucet knobs. EcoWater makes a big difference in our daily lives with clean water for our bath, laundry and clean water for drinking! Van Cao did a super job, she's a big help, prompt response to our questions and service requests. Thank you Van and your staff. David & Minh N. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Excellent service from Ecowater and Jonah Rivas--prompt, helpful, and understanding. I recently had the pleasure of working with Ecowater Southern California, and my experience was nothing short of exceptional. From the moment I reached out for assistance, I was greeted with professionalism and genuine care, especially from Jonah Rivas. Jonah stood out for his understanding and willingness to listen to my concerns regarding a new faucet. He took the time to fully grasp my needs and provided thoughtful, practical suggestions that helped me make the best decision for my home. His expertise was evident, and I felt confident in his recommendations. What truly impressed me was how quickly Jonah arranged for service at my home location. The reinstall appointment process was smooth and efficient, reflecting Ecowater Southern California's commitment to customer satisfaction. I am grateful for the wonderful experience I had with Ecowater Southern California and especially with Jonah Rivas. If you are looking for reliable water solutions and exemplary service, I highly recommend reaching out to them. Their dedication to customer care and quality workmanship truly sets them apart. read more

Review of EcoWater SoCal The service technician, Jason, was outstanding--professional, knowledgeable, and courteous. However, my experience with the office staff, particularly Jona, was very disappointing. Customer support was disorganized and unresponsive. My calls were not returned, and I was not connected to the appropriate person when I asked. Ordering the correct alkaline water filter online was unnecessarily complicated. Despite following the recommendations of a customer service representative, I was sent two incorrect filters. In the end, I had to schedule a service call to identify and install the correct filter. The service visit cost $149, and the correct filter itself was an additional $250--bringing the total to nearly $400 for what should have been a straightforward replacement. While the in-home technician service was excellent, the lack of clear communication and poor support from the office made the experience stressful and costly. If you're considering this company for water filtration, you may want to proceed with caution or explore other providers. read more

Many years ago, we installed a Water Boy system in our home from Superior Waterk, thinking it would not only filter the water, but soften it as well. As the water in San Diego started to get harder and harder, the Water Boy couldn't keep up. We had very pure, very HARD water, and they said they'd have to install a hot side softener. So much for their lifetime warranty!!!! When we sold our house, we left the WaterBoy behind, and called EcoWater for our new house. I can't say enough good things about their product and their people. Everything from from the initial water testing to installation was smooth, professional, and efficient. For the first time in years, we have soft water (but it's not slimy!) Our faucets and shower doors are clean, our dishes and glassware don't have hard water spots on them anymore, and our skin doesn't feel like it's cracking after taking a shower. I am also not worrying about hard water deposits building up in our pipes. If you care about your home, and tired of hard water, this system is a MUST!!!!! read more

We spent quite a bit of time with the EcoWater people--primarily salesperson Wanda Smith--before making up our mind. Wanda made a lot of promises, and every single one of them was fulfilled. Our water is dramatically better for washing dishes and clothing, and the difference is not subtle. The water's even fun to rub between my hands--slippery! Most importantly, the big Talavera tile fountain in our courtyard has been reborn--no more cloudy tile, no more streaks. We don't even have to treat for algae as often. The installation included some extra small plumbinb jobs that we asked for, and those were also accomplished competently and amiably. I think we could have found a water-softening solution that cost less; I don't think we could have found one that satisfied us so completely. Do we recommend EcoWater? Yes, we do! And extra kudos to Ms Smith, who came out a couple of weeks after our installation to re-analyze our water and make sure everything was running as it should. This was a first-class operation. read more

JD, the sales rep, ran extensuve tests on the tap water in our home, and confirmed our belief that we needed to add a water conditioner/refiner system and a reverse osmosis drinking water system. We were offered a very reasonable price for the syste. We decided to put the hardware under our house, which required that all the "stuff" we had accumulaated and stored under the house needed to be moved out and either thrown away or stored more efficiently. Not only did JD assist with this unpleasant task, but he brought a strong young man over to help us with tthe heavy lifting. I am happy to have clean drinking water from our tap, eliminating lifting and carrying 5 gallon (forty pound) water bottles into the house. The system should pay for itself in 10 - 11 years just on the savings from eliminating bottled water. It will save an unknown amount on our hot water tank, diswasher and fixtures due to the elimination of hard water running through our home. read more

I too had an EcoWater water softener installed by this firm and I have nothing but high praise for the entire company. From my initial contact to the final installation, everything was handled in a professional manner including a follow-up contact a few weeks later to ensure my satisfaction. I had originally planned to install a system from a nationally known competitor, but after seeing the EcoWater unit at my local Costco and learning more about the product, the warranty, and the Costco rebate offer, it was an easy choice. I know that Costco vendors are trustworthy and sell superior products or they would not be endorsed and backed by the Costco brand. Anyone who has been with Costco for any length of time knows that they have a loyal member following because they deliver the best products and have great values. And that includes their vendors like EcoWater systems. EcoWater Systems of San Diego is a reputable and trustworthy company in my book! read more

We had our water softener system installed on Jan 2016. We live in this house for almost 30 years. We have never thought of spending money on an luxurious item, such as the water softener system, until recently when we noticed our water was getting harsher due to severed drought. so, we bite the bullet and have the system installed. oh, what a difference! I can't explain it; all I know is that my skin is no longer as dry and itchy, hair is smoother. Our clothes, especially the gym clothes, used to suffer the damp stinky smell. They no longer have that smell even after coming out of hot yoga. To us, it was worth every pennies we spent on the system. The only regret we have was that we did not install it sooner so we can benefit it longer. We live in South Orange County. We highly recommend Van Cao. She is knowledgeable of her products and extremely helpful and patience. Loc Nguyen read more

Shopped three companies and decided to buy from this company because Costco endorsed them. Purchased a whole house softening system and a carbon water purifier. The company responded to my request for immediate bid, suggested I buy only what suited my needs and did not try to up-sell me. Ken returned to get papers signed and offered installation within one week. System was installed today by a two-man team headed by Chris. We wanted our yard bypassed from soft water and that involved extensive piping through the garage. Chris did a meticulous job and the pipes are barely noticeable. I left before installation was complete and the garage had parts and tools over 90% of the floor. I returned to an immaculate garage with all my stored items neatly arranged. I highly recommend this company. read more

EcoWater San Diego has provided us with top notch service since we installed our filtration and water softener systems in January 2016 They have been prompt and most helpful to install new filters when needed. Our last visit (today) Jan 11, 2019 done by Tim - he came to help replace one of the filters we had never done before - there was an error made in the filters they sent - Tim was very helpful - inspected our water softener as a bonus for the inconvenience and by chance had the correct filter in his truck to replace the incorrect one sent. EcoWater has always been very helpful to assist with service when we were not sure how to replace filters - We recommend the systems the sell and the service they provide. They are a Costco vender and deserve their Costco reputation. Thank you EcoWater read more

I was seeking a solution for my hard water and discovered EcoWater through Costco. The entire process was incredibly easy and professional. I requested a consultation and Bruce arrived to my house right on time. He was clear and concise and I never felt like he was pushing me to commit immediately. He was able to clear up a lot of confusion and was able to answer all the questions I had. After researching all of our options, EcoWater was the only logical choice. Our Service Technician was David. During our installation day, he came very organized and paid great attention to detail. He was even able to problem-solve a minor issue we had with our pressure regulator. I feel very confident in the quality of his work and would highly recommend EcoWater if you're having hard water issues! read more

Kevin Rankins from EcoWater Systems came to our home this morning to review our water filtration system, and we were very impressed with his professionalism and honesty. He carefully inspected the entire system and took the time to explain how everything works so we could better understand it. What we appreciated most was his integrity. Even though he offers newer systems, he honestly told us that our current system is still working well and that we don't need to replace it at this time. That kind of sincerity is rare. Kevin is knowledgeable, patient, and very conscientious. We truly appreciate the time he spent helping us understand our system. I highly recommend Kevin to anyone who wants an honest and reliable professional to evaluate their home water filtration system. read more

Something smells very "fishy" to me when I read the negative reviews about EcoWater. If true, they are substantially different than my recent experience. I interviewed four (4) companies before I selected EcoWater of San Diego. Without any question, their representative, Wanda Smith, was clearly the most knowledgeable and professional than all the others. The fact that they were endorsed by Costco certainly entered into my final decision. If anyone thinks for a minute that Costco is going to damage their good name by recommending a company that is not first class or stand by their product just doesn't understand how a legitimate business operates. I have recently recommended EcoWater of San Diego to others and will willingly continue to do so. read more

A very independent self starter. Cody thinks and works very smart. He is apro at his craft can adapt to varying conditions on the job and knows the Eco product well. Moves well. Great energy level. Professional natural piping and connection skills with thorough checks for leaks and proper pressure. Methodical orderly and very clean with his work. I don't think people really realize how much thought the mechanic must put into each task to produce a superior system. They have a peek and say looks good. This young knows and loves his craft and should be proud of the systems he installs that we enjoy. He is a bright thinker challenge him with more difficult tasks and he will not let you down. A 1st class "crackerjack and a gentleman!!! read more