This is an email I sent to the GM after getting an email from him (and repeated emails and phone calls) the day after visiting this dealership. Dear Jim - I would like to tell you about my experience at Napleton Honda on Saturday. We were greeted in the parking lot by Danny and asked if we could test drive an Odyssey. We indicated that we wanted the Rear Entertainment System, which you didn't have any. Regardless, we wanted to test drive to see how the vehicle drove. While Danny was getting a vehicle ready to drive (dead battery), the salespeople in the office were very nice, and even got a balloon for my daughter. Danny did a nice job with the vehicle presentation. The test drive was fine, the vehicle was nice, and we wanted to get some numbers for a similar vehicle with RES. We also asked for a trade in value for our 2011 VW Tiguan. Danny came back with an offer (on the car we drove, not the correct model) that he ran through in about 20 seconds before handing me a pen and asking me to circle the monthly payment I wanted (interest rate and term) and initial. When I told him that we would take the numbers and think about it, he said "Oh I thought you wanted the car!" He was clearly trying to rush through numbers to get a signature. The offer provided was for MSRP! The trade in value they gave was $10k. I told him he was off by about $6-7k on trade in value alone, not to mention they offered me sticker price on the vehicle. I asked if he would just give us your best offer so we could shop with Real Numbers. He said Honda doesn't do business that way so we left. As we were walking out the door, he came running and jumping up and down saying the sales manager would increase the trade in value by $8k if we signed right now! How can you possibly be $8k off on the trade in value? I understand this is a negotiation, but when your first offer is that outrageous, you will lose my respect and my business when I can buy the same exact product elsewhere. In your email above, you mention that you avoid the stereotypical practices in car buying, but apparently you encourage them. You lost my business as soon as your salesman/sales manager presented the first offer. Please ask your sales team to stop calling and emailing me at this point because I will not be buying a vehicle from Napleton Honda. To give you an idea about how far off you were, after visiting your dealership, we went to another Honda dealership. The very first offer we received for the same vehicle configuration and trade in was $10k better than the first offer your sales team presented me and $2k better than the final offer we got from your jumping salesman. In this other dealership, the salesman was honest with us up front. If you were in my shoes, who would you choose to do business with? Sincerely, MATT (you can't even get my name right. Danny just copied it from my drivers license and referred to me as the wrong name, even though I introduced myself immediately as Matt.) read more

DO NOT TRUST THIS DEALERSHIP! Was looking for a new 2015 Honda Odyssey LX, found one on line at this dealership, contacted them and they put me in contact with a salesman Brent Hough. Brent gave me a verbal offer followed by a written offer, I accepted over the phone and made arrangement to travel to St. Louis the next day to pick up the vehicle and pay cash. Brent agreed to pick me up at the St. Louis Airport, After I purchased a non-refundable ticket, Brent called and CANCELED the deal, saying that he had made a mistake on the price and it would be another $1,000. because I was paying cash and not financing the car. Brent said that he would personally send me the money I lost on the ticket, but once again LIED and never did! People, review this dealership before you buy, they have done this same thing before and are burned not only on Yelp but the BBB (Better Business Bureau). I am currently contacting Honda Motors in Michigan, this one BURNS me badly! read more

I went in to trade my 2015 truck for a 2018 vehicle. I was low-balled on the offer for my vehicle (I was offered a 22k, and wound up getting 27k from another dealer). I explained that we were way off, and said it wouldn't work. At this point everything was fine, but then another employee (Chris Gamblin) came out and was immediately very aggressive towards me, wouldn't let me speak, and kept interrupting me. I explained that I only really cared about the trade difference amount. This upset him more, and he seemed confused and unable to comprehend this logic (despite this being very basic logic that everyone buying a car should understand). I didn't get a chance to say much at all before the employee (Chris) called me a "Jack@%$!" and walked away. I stood there with my jaw dropped. The sales man I initially dealt with was next to me (Ben), and he too seemed stunned. He asked me very nicely to hang tight while he went and got the dealership manager (Tom). Tom seemed not too worried about the behavior of Chris (he made a very weak apology) and offered a slight bit more for my trade, at which point I said "Thanks" and went on my way. Stay away from Ed Napleton. By the way, I went to another Honda dealership and was given 27k for my trade, and the process went great... everyone was polite, etc. read more

Sales manager Nick and salesman Randy are not very concerned about customer service. After visiting the dealership once I did receive a call from Nick saying he would do whatever he can to get a car sold. I left a message with Nick on 2 back to back days. 5 days have passed and never one call back. Randy returned a call once after 2 days of notes to the dealer. Then a promise to call be end of the day and no call. A oops I forgot call leads to another promise of a phone call after speaking to Nick. Not a call by Randy or Nick as usual. Very very frustrating and has made me question why buy a car from a company that doesn't value the customer with a phone call. A car was bought and NOT at Napleton and never will be and No referrals will ever be made due to horrible customer service. Not much you can do now that a vehicle was purchased elsewhere but maybe fix your employees customer service priorities. read more

I went to this dealership for an oil change and safety and emissions inspection and left there with a $700 expense in order to pass inspection. Then after I took my thoroughly inspected vehicle home, I was on the freeway with my check engine light and VSA alert flashing uncontrollably. My car was shaking and I was terrified. I had to have my car towed back to the dealership only to be told I need over $3,000 worth of engine work or buy a new car. Before I could drive my vehicle home I ended up having to pay another $300 to get the check engine light off. I'm not sure if it's because I am a woman or a minority that I suffered such fate, either way I feel taken advantage of. So much for trusting the Ed Napleton Honda dealership to stand behind their work. read more

The sales manager, Nick, was extremely rude. My husband and I came in, drove a car and sat to talk about numbers. Not all deals can be made, that's not a big deal. What is a big deal is a manager telling a customer that they are being rude for being informed and not bowing down to his will. I stated very clearly what I would accept for my trade-in and they acted like I was being ridiculous when I didn't back down. Additionally, they failed to disclose the destination fee until the night before the appointment (they had been working over the phone with my brother who is a car salesman). Essentially, they found a way to screw an extra $2,000 into the deal, which made it completely lopsided. I stated it was time to go and that I'd like my keys. The sales manager told the salesman to "give them their keys, get them out of here." Excuse me for not accepting your pretty low offer, but not everyone is going to do business with you. There is never an excuse to speak to a customer in such a way. I'd be fired if I spoke to someone like you spoke to me. Not only will I never attempt to do business with this dealership, but it makes me question the entire Napleton chain of dealerships. read more

I purchased a vehicle on 6/28/19. When I purchased it the ABS light and traction light were both on. I was told the vehicle could not be sold with the lights being on. I signed an agreement to have it serviced at no cost to me. On 7/1/2019 I had an appointment to get the vehicle serviced, when I arrived they could not find my paperwork so they rescheduled my appointment to 7/3/2019. I arrived on 7/3/2019 and I was told I was responsible for 50% of the service charge! I had to ask them to find my contract just to prove that I am not responsible for any charges. They also had me re-schedule my service appointment so my car is still not fixed! I should have never purchased it with issues! Not to mention the car was originally priced at $19,750.00 but when I signed my contract they changed the price to 20,050.00 and told me the extra $300 was the Napleton Experience Package which isn't true. So far it has not been a pleasant experience. read more

Bought a vehicle from Ed Napleton, Kurt our salesman was polite and informative. Decent experience except I couldn't tell if the Sales Mgr Brad was hitting on my wife or just being OVER polite. read more

Terrible is a better word for this dealership. If I could give it negative stars, I would! Napleton employs individuals on their sales team who will intentionally deceive buyers to make an extra buck. Specifically, the salesman we dealt with encouraged my son to buy the gap insurance because if his car was totaled before it was paid off, gap would pay the difference plus write him a check for $5000 toward the purchase of a new car. Life would have been good if he had never had to use the insurance. Unfortunately, his car was recently stolen and totaled. It took him forever to get the paperwork from Napleton he needed to process the claim, only to find out there was no check coming. Napleton's response was, " the salesman lied to you and he no longer works here." No attempt was made to make the situation right - no rebate, no reimbursement, not even a discount offer on a new vehicle! More or less, "it sucks to be you," as they counted their money all the way to the bank. Their follow up customer service stinks and their deceptive sales tactics - no their outright lying is deplorable. DO NOT PURCHASE ANYTHING FROM THEM! read more

This dealership has serviced my fiance's 1999 Honda Accord several times. Although the service gets completed, each time they have went out of their way to rip us off. A couple of years ago, the transmission was going out at 100,000 miles and they recommended we replace it to the tune of $2500+ dollars. After a little research on the internet, we discovered that our Honda Accord had notorious problems with the transmission going out prematurely, and that it was covered under an extended warranty. Hmmm. Seems like Honda mechanics who deal with these cars day in and day out would know about this issue, wouldn't it? Instead, they were relying on our ignorance to pad their pockets a little more. After a couple of angry phone calls, we ended up getting the transmission replaced with only the cost of labor. On a seperate visit, this Accord was also dropped off for a timing belt replacement. They called my fiance up and told him that his car battery would need to be replaced, since it wasn't holding a charge. We had the battery replaced not even a month before! We went to a different establishment and had them check the battery, and they found no problems with it. Not only that, but on this same visit we told them that the car was having problems starting and suddenly losing power. They tried to tell us that it also needed a part in the ignition for an extra $280 in repairs. However, after further investigation, we found that a bad timing belt often displays these very symptoms. We declined the $280 part replacement. We have been driving it for two weeks now after the simple timing belt replacement, and it is now driving smoothly. I'm sorry, but only two scenarios are possible here: 1)They're extremely incompetent, or 2) They're very shady and trying to add on to the repair bill. Either way, this isn't a place I want to do business with. After this past experience, we're DONE. I have not personally experienced anything on the sales end, but I know someone who had a very bad experience with Ed Napleton. Overall, I've concluded it's a really bad idea to do ANY kind of business with this place. read more

DO NOT BUY FROM THIS DEALERSHIP! I have never been treated so poorly from a car dealership in my life. My husband and I have purchased many cars over the years and have never had the issues we had with this dealer. They agreed on trade in, they agreed on pricing, they agreed on a $250 gift card to replace the bad tire on a $26,000 car on Saturday. I get in to sign paperwork Monday after work (and surprisingly my sales person and the sales manager I spoke with on Saturday ARE GONE NOW), they lower the trade in amount, they add $199 for "window etching" that's not optional, and then to lower the final boom.... they said " nope on the gift card". So, I'm to replace the tire myself. NO WAY. I actually was just going to go along with the first two items because I frankly did not want to start the search over but then the final "no, we changed our deal" came and I was out. I walked. My boss actually recommended this location because we bought our last company car there and plan ( now planned) on buying more but that will not happen either. The last guy I talked to was actually nice but of course he had only been there a few months and not jaded yet. DO NOT BUY OR TRUST FROM THIS DEALER. read more

I discussed and agreed on a price with their internet sales representative. They even took a deposit from my credit card ; and when I went to pick up the car the initial representative wasn't there. They had recordings of my phone conversations and copies of most of my emails , but were missing the one where they had agreed to the price. Then they tried to bump up the price from what was agreed on. When I showed a copy of my email where they had taken the deposit from my credit card and played my voicemails that wasn't good enough. They wanted to now bump up the price by $ 1000 anyways , even talked to their General Manager and showed him the emails. I ended up walking away. Do not waste your time. read more

I came here because I wanted to stay away from GM vehicles and was told by a few mechanics that Honda is a reliable brand. I put in an app and worked with Randy on finding a vehicle. I was upfront and honest about why I wanted a new vehicle and explained what was wrong with my trade in and how much I still owed on it. I stated, on more than one occasion, what I could put down and that I'm looking for an SUV. I was excited to find out, after a bit of back and forth, that I could get a brand new CR-V. Randy told me to come on in, sign the paper work, and I'll be good to go. I made it in to sign with the POA for my co-signor and was told by Keith in finance that I must have my co-signor present. I specifically asked twice about having the POA sign to ensure it was ok and Randy said yes. So I was a bit annoyed by that, but I understood the reasoning. I was told just to go ahead and sign the paperwork, bring co-signor in the next day, but I could take possession of my new car that night. Randy was very nice and walked me through the phone setup and car gadgets and I was on my way. I received a call the next day just 30 minutes before I was supposed to go in with my co-signor and was told I now need $2500 down. This is AFTER I signed paperwork stating no money down. I had already told Randy I didn't have more than $500 to put down from the beginning. I had to tell the Finance Manager, Brad, the same and he said he'd see what he could do, but just keep the car for now. He contacted me back the same day (yesterday, Tuesday) and said they need me to bring in my trade in which was sitting at another dealership after being diagnosed. I was surprised because Randy told me someone from Honda would be going to get it so I had already given them the keys. But I complied and went to Honda to get the keys and brought the car to the lot so they could look at it today (Wednesday). After looking at it, I get a call in the afternoon today saying they couldn't work anything out to get me the CR-V they already had me driving unless I come up with the money down. They could offer me an Accord. I was very clear from the beginning about wanting an SUV, how much I could afford to put down, and what was wrong with my trade in. I feel as though the finance team really did their best in trying to get me a good deal and I appreciate Keith and Brad's help and honesty. Randy was very nice and was easy to work with, but I just wish Finance would have been consulted prior to Sales telling me I got the CR-V. Honestly the experience felt like a cruel joke. Here's the car you wanted, we setup your personal settings including syncing your phone to the vehicle, let you drive it a few days, but since we need to make more on this sale by getting $ down, you can't keep it. What made it worse was before I got the call from Brad telling me he couldn't work out the deal I signed for, I got a call from manager, Steve, congratulating me on my 2018 CR-V purchase and asking me to reply to the email survey and also leave a positive online review. So he even thinks I got that new car. Steve, I'm sorry to say that I didn't and I really wish it would have worked out. You have a beautiful dealership with friendly personnel. They just need to communicate more with one another (sales with finance) prior to extending approvals. I fulfilled my end though by leaving the review. read more

Dropped $30k on a new CRV, had to bring it back to get the Xylon done and they gave me a rental car that was filthy and wreaked of cigarettes. Came back later to get my van serviced and they kept it for 5 days due to a faulty sensor. Two weeks later, we had the same issue. I had to spend another day trying to get them to fix what they missed the first time. The service manager didn't give two shits about what an inconvenience it was and refused to do anything to try to make things right. I will NEVER go to this dealership again. read more

Worst car dealership I have ever had the misfortune to deal with. I was interested in a particular advertised used car which I made an appointment to see. I got there in approximately 15 minutes. After waiting 30 minutes for them to find the car I was told it had been sold moments ago. They tried to sell us something comparable which was far from comparable. Additionally the sales person had no idea what the price or the mileage was. I had to check out the odometer myself. I had also seen a new car that I was interested in. The sales person had no idea what the details of any financing they were offering so I did not pursue the new car. When I told him I was leaving he insisted I speak to the Sales Manager who turned out to be nothing but useless. I then received two phone calls approximately three hours after I made my original appointment asking if I was coming in. The most disorganized dealership I have ever been in. Their customer service leaves much to be desired. I ended up spending an hour there for nothing. read more

DON'T WASTE YOUR TIME ON THEM! Before I went there I did check those comment and found there are a lot of unhappy experience with them, but due to their low quote price, I still want to take a chance to get a good deal from them (which is silly to have that idea...). I went into their store, and confirmed the price with the manager. Everything seems to be okay. Then I got the auto loan and the new car insurance, ready to make the purchase. Just in case, I confirmed the car, the price and the APR with them again, and didn't see any problem. So I starting to signing on those agreements. However, just at the moment when every things were finally going to set down, the manager came and said the Honda changed the price they cannot offered that price anymore and told me I have to pay for an extra 2000$ to get this car!!! WHAT A FxCK!!! They don't want to make any concession and refuse to return me the paperworks I signed. Terrible experience. Fortunately, I photoed all the agreement I signed. Now I've put my complaint to any place I can found (Honda, BBB, Consumer Protection Division and etc.), and also consult the lawyer as well. Though it will take me some time and money to deal with these things, I just hope the other people won't experience the same thing again! read more

I had a very poor experience with Ed Napleton Honda. I purchased a 2019 Honda Ridgeline over Christmas. After agreeing to a price with the salesperson, I was taken to another salesperson to sell me a package for protecting my paint job. This salesperson told me that the EPA forces Honda to provide an inferior paint job so you really need to purchase this paint protection. Wait a minute. During my dealing with the salesperson nothing was mentioned about the Honda poor paint jobs. All I heard from the salesperson was how wonderful the truck was. Then I purchased the 'Ed Napleton experience' which included 2 years of free oil changes and tire rotations. Four months after purchasing the truck, Ed Napleton Honda changed the wording on me to includes 4 free oil changes and tire rotations. I called the Service Department at Ed Napleton Honda and they informed me that I could have all 4 free oil changes in one or two years whichever I wanted. My thoughts are one year is not the 'two years' I purchased. Those are the two biggest problems. There were others but I only have so much time to write. I am still dealing with this issue. I bought a very good truck from a very poor car dealership. read more

I had a 9:30 am appointment to have the oil changed in my wife's van. I arrived a couple of minutes early, but, counting from my appointment time, it took them 1 hour and 42 minutes to change the oil and tell me the van was ready. The service writer was very nice and did apologize but did not offer a reason. I will not be returning here for anything. There are too many other dealerships that have there stuff together. read more

So far this is a Typical Car dealership.....We will see just how good or bad this dealer is. This is the beginning of our relationship. I invite everyone to follow me on my journey with Ed Napleton Honda in St. Peter's. More to follow.....update.....when we bought the car, there was only 1 key.....they said they would locate the other key but were unsuccessful, they did find a way to get me a second key at no cost. read more

i was in and out in a timely manner. suggestions were given to me but not pushy! the snacks and refreshments in waiting room are great. they are always super helpful. read more

Took me over an hour to schedule a simple service call. Was disconnected 11 times. I say, go somewhere else, we will next time!!

I've bought two cars from this dealership, both being a Nissan Versa. The first time the sweetest sales lady helped me find what I was looking for. I even got a phone call the day of the test drive telling me that the car would be out front waiting for me. I wasn't pushed into any extended warranties, extras, etc....and that was very refreshing since I had a certain budget in mind. Unfortunately I was in a accident in the first Nissan so I looked online at the used cars (under $10,000) and found another Versa l liked. Not even 10 minutes passed and I got an e-mail saying the price had been reduced by $1,000. I called and spoke to Amber and again, I was assured the car would be out front waiting for me, and received a courtesy call the day of the test drive. With it being a Saturday, they were quite busy and I had to wait about 10 minutes-no big deal. My sales consultant was Matt Cantrell and I couldn't have asked for better. He made me feel at ease, explained everything in a language that I could understand, and there was no pressure. He rocked!!! I did have to wait a bit for the finance department, but again, they were busy. I read other reviews on here and I'm sorry that others didn't have the great service I received. I would recommend that you give them a shot!! read more

Ed Napleton Honda is the worst dealership I have ever used. I purchased a Honda Pilot on Nov. 30 and they still have not provided me with the title so I can legally drive it (January 20). They say they don't know where the title is and there is nothing they can do to track it down.I paid over 25,000 cash for the car. They have not returned ANY of my calls although I've left several messages. They even gave me an expired dealer plate and an expired 'proof of insurance' and told me to use them to drive the car until my title comes and they would pay any fines if I get caught! I have filed complaints with the Department of revenue and the NADA. read more

My sales person Drake was very nice and helped me out a lot. He did right by me, but acted like I should be grateful they were going to do the right thing. Joe the finance manager was very helpful. However, the whole place is crazy disorganized and prone to problems. The resolution of those problems is slow to happen. Their service department is terrible at customer service. I would hesitate to recommend them to anyone currently. As I am a month out from my car purchase and still spending lots of quality time with them. read more

What happened to the service at this dealership? I have purchased 4 Hondas at this dealership in the last 8 years and have always used them for all maintenance (every 5000 miles). I still owe and operate 3 of the purchased cars. The last three service calls were really expensive, in excess of $500 each. Each time I picked up my cars, I was shocked by the service costs, plus the $35 miscellaneous fees (for shop supplies I was told), then the cars were not washed. The number one item on their advertisement for their service department on the door to the cashier's office is "Free Car Washes." Last month I was told they forgot to wash the car and had a person full time to do just that and if I would wait, they would get the car washed. I declined. Today, I was told they couldn't was the car because it was too cold and the water would freeze on the cars sitting outside (it was 12:30 when I picked the car up and temperature was 42 degrees). I asked to speak to the service manager to share my complaint but a service technician came instead and said the service manager was busy. The technician was the one that said it was too cold to wash cars! As soon as I left, I called the dealership and asked to speak to the manager. I got his assistanct, who was very nice and listened to my concern. She also said that the manager would call me back. I provided my cell phone number so I would be available 24/7. Well four hours later and I have not received a return call. This is not about a car wash. This is about a total lack of service as promised by this dealership. I realize now the problem is not just the car wash, but the lack of caring for customers by not only the service manager but also the manager of the dealership. If you are looking for good service and a caring dealership, I would not recommend Ed Napleton Honda - St. Peters. I doubt that I will use this dealership for any future purchases because of this show of poor customrer relations. Note: The dealership manager called me at 5:37 and agreed with me that the service I received was inferior. I agreed to give them another try before I give up on the dealership (after 8 years of working with them). Will need one of my other cars serviced within the month and will post again regarding the next service dealings. Hopefully the manager can get things back on line with what used to be a great service department. Will keep you posted......... read more

took my honda here for service. They did not correctly diagnose my car (the 2nd shop couldn't believe it--basically a sensor was bad and they totally missed it, and to make matters worse, they did unecessary repairs). the service manager is unwilling to listen to the customer--I talked to him twice about it. read more

I went here to look at a used car they had and scheduled a test drive. The salesman were very pushy and definitely made me feel slightly intimidated. I left and came in the next day to try to test drive. I say tried because it never went that far because they required my phone number and e-mail which I refused to give them due to the fact that when I did that before with this same dealership, they bombarded me with three phone calls and seven e-mails within two days. The sales person basically told me that I was mistaken and how it couldn't have been anyone who worked there, basically making me feel like a liar. I know that you want to stick up for your employees, but that wasn't the time or the place to do so. I ended up leaving and will probably never be back even if they had the car of my dreams. read more

I find the vehicle I want on their site, and email them that I will down the following day. (2 1/2 hour drive) The Jeep I wanted was a 5 speed, manual transmission, which I'm thinking would maybe indicate I have at least some knowledge about driving one..I arrive, and myself and the female sales person (I am also female) take the Jeep out for a drive..It's all good until while shifting from 1st to 2nd gear, it grinds..I'm thinking ok, I havent driven a stick in a couple years, maybe its me...So I pay attention, and no, the clutch is on the floor, and its still grinding. She says this is the first she's heard of this problem with this vehicle. She sits me and my daughter at a table, saying she's going to go consult with a mechanic. A couple minutes later, she's back saying this is the first the mechanic has heard of this..I ask to drive it one more time, just around the lot..She comes with again and keeps asking if I want to go out on the highway..No, I do not, I want to shift in these lower gears. Still grinding, it's definitely not operator error. Once again, she sits us at the table and once again says she's going to talk to the mechanic. Now, she returns and says the mechanic is aware of this issue...Um..I can see the door, and the Jeep, and not one person went to look at it, so going from being unaware to knowing about the problem in 15 minutes time, is crap. My guess is she never laid eyes on a mechanic the whole time I was there. Then she proceeds to tell me how if they find the problem and fix it, it will cost more, and that "as is" means you buy it as is..in other words, broken...Heck of a way to do business, but whatever, do you want to sell it or not? This was on Saturday, she claims she will be calling me on Monday to let me know what's up with it, and naturally, I never heard back. Then 2 days later I miss a call from the female who I had originally communicated with by email, and leaves a voicemail apologizing that things didnt work out. Oh..didnt they? I wouldnt know, I was lied to, poorly I might add, then left hanging. I think it's common to expect a certain behavior from a car salesman, and they gotta do what they gotta do, we all know the game, and as customers, it's up to us to play for our own team, but really...if you're going to look me in the face and B.S. me, at least have the decency to attempt to make it look good. read more

Worked with Jeremy, who listened to our needs and concerns and then set us up with exactly what we needed. We came all the way down from Chicago to work with him, and he was great about a no-pressure approach. read more

These guys are running a bait and switch operation. They had a very nice '10 Pilot listed at a much lower than market value price. The description sounded good. We called and asked about the vehicle and they said it was great and encouraged us to come look even though it was a 40 minute drive for us. When we got there, they started showing us other Pilots. We asked to just look at the one we called about. The salesman drove us around the parking lot in a golf cart for several minutes pretending not to know where the Pilot was. He eventually pulled up to this '10 Pilot that was completely covered in hail damage. We were shocked and immediatley said no thanks. Then they tried shoving some other cars down our throat that we were not interested. When we tried to leave the manager stalked us down in the parking lot and tried to pitch some one day deal on '12 vehicles. Then he said he was sorry about the hail damage and that he put a disclaimer on the online listing. I went back and checked and there was no disclaimer on any of their online listings of this vehicle. These guys give the car sales business a bad name. Stay away, very slick and pushy. read more

Wish I could leave the stars blank! This is the most disreputable business I have ever dealt with. Just after my husband passed away, I found myself in need of negotiating the purchase of a car alone for the first time in years. All seemed to go well with the salesman until I met with their finance man, Rick. Basically, they not only pulled the bait and switch in the price, but tried to tell me my credit score was much lower than it was. I showed them print outs I had just done on my own from all three credit places and was told the sites I used were not accurate! They also told me the 'only' lender was requiring I purchase. $2000 extended warranty or no deal. On top of all of this, they said they were going to require an additional $700 cash. They said they could take post-dated checks over a month! It is my opinion that they knew I was vulnerable and a perfect target to hit. I later talked to another woman who had exactly the same experience right after a divorce when she was also at a low point. Napleton is a bunch of vultures just hunting for a good kill. AVOID ED NAPLETON HONDA AT ALL COSTS!! read more