I am having a/c issues on my 2016 Honda Civic. I found out that there was a 10 year unlimited warranty on the condenser. So I called service and after a conversation, the service attendant agree to check just the condenser to see if that was the problem at no charge to me. So, I drive a half hour to the dealership, dropped off the car that night. So, I get a call the next morning, and tells me that they charge me $140 to check it. I told the guy that was not what I agree to with the other guy I talked to the previous guy. He just blew me off, like I was some kind of liar. So, I will get my car, deal with the a/c myself, and go to a place that honors their word. read more

be aware!!! Do not buy a car from this place!! Do not be fooled in by their friendliness when you're looking to purchase a car because trust me that does not last when you have issues with your car they do not call you back they do not answer you they do not want anything to do with you after you've purchased a car from them. They were very friendly when they wanted me to purchase a car now that I have issues with my car they don't call back not even the manager don't be fooled by their fake smiles. I have had my car that I purchased in September has not worked and sitting in my driveway and that dealership is so unhelpful I'm stuck with a lemon!! read more

Bought a great, used 2008 Civic. Internet said $5,500. We had to duke it out for them to give me this price but the General Manager got involved and made it happen. read more

I have been to a lot of mechanics I Love Honda but I will drive out of my way to go somewhere else. This place is so unprofessional and the employees are rude. I was very disappointed in my service and if is funny how their prices change depending on who you talk to. I don't recommend them. If you have work and something goes wrong be expected to be called a liar. They don't care about the customers just the dollars. Still worried they did something to my car but it won't show up till later. I would say more but they will know who I am read more

Shopping for a car can be very difficult. My wife and I just moved into the area from Chicago and were looking to by our first car. We tried 8 different dealerships and finally settled on Napleton Honda because of the General Manager, Norbert T. It was not a difficult process because we had a lot of questions and we were very skeptical of the entire process. Norbert put us as ease immediately. He was the first person to sit us down and explained the entire process to us along with providing us a brief overview of what our purchasing options can be. Most people attempted to sell us a car was outside our price range or a vehicle that we did not really want. Norbert positioned us to think about a car we needed verses the car that we thought we wanted. I am very glad he did that because we ended up finding a car that we never considered and it was in our price range (Civic Hatchback). I will admit that a big purchase can be a tough decision but he took the time to answer all of our questions. To his credit, it took my wife and I two days to make a final decision. During that time, we called him at home and he took time to answer more questions that we had after doing more research. So after two days, 4 test drives, and countess questions..we purchased the Honda Civic and have not looked back. I can not thank Norbert enough for all the help he provided us. I truly believe that we would never have found the this car if it were not for him. Not because it was hard to find but because he helped us realize that it was the car that best suited us. Drive a Honda Fit (wife's first pick) then drive the hatchback and you will see what I mean. Thanks Again Norbert. We love the car. read more

Let me just start by saying this whole experience was just terrible. We inquired about a 2 cars. After test driving both we decided to go with one. They promised the payment to be under where we told them we needed to be under. We waited 3 hours to be told to come back another day and just needed to finish up financing. We come back 2 days later to again wait about 3 hours before deciding to leave after the payment and interest rate they gave us was ridiculous and past where we said we wanted to be. The finance manager called and got a better rate and payment to meet where we should have been.silver lining on this entire thing. First tell me how does the payment go from 360 to 290 and then the interest rate drop 3% just like that? I mean the car we purchased was newer and very nice and so far no problems with that but the experience has been HORRIBLE. Fast forward to car delivery. We didn't receive ANY paperwork for the $20,000 car we just bought. 2 sales people dropped the car off , nice people but they don't do financing so let's just say that. This was on a Wednesday. We only put $1500 down and planned to do the other $1500 once we received paperwork. I then received a text a few days later from the sales girl who worked with us saying they were going to run my card for the other $1500 a few days later. I told her she is not to do any of that until I receive my paperwork. I couldn't even insure my car because I had no idea who my loan was through at first. After 3 phone calls day after day (Thur, fri & Saturday) and a couple emails the GM finally emailed me some of the paperwork. I talked to the general manager Saturday on the phone briefly describing everything I just stated above asking why they had it listed for $16,900 on their website but we're charging right under $20,000 on the paperwork he emailed me. I only got the financing details not the full paperwork with details ect. He said they were getting new flooring and that's why nobody every got back to me? Also the sales girl I worked with said the financing people were waiting for her to come back in to give me my paperwork? Like that should matter. Anyways the GM seemed nice and like he was going to figure everything out... Tom Dempsey the general manager I spoke to who emailed my paperwork said he would give me a call back on Monday to go over everything. Monday rolled around, then Tuesday, then Wednesday's and now here it is Saturday. I have received no response to the 3 emails I have sent, I have received no call back or form of communication except them wanting to review my experience. I have screenshots, emails ect to back up everything that has happened. I have kept a trail of everything because of the lack of professionalism and the feeling that someone or maybe the whole company are "snakes" I even have reached out to my lawyer regarding the situation. I have bought a car before and have NEVER experienced this amount of unprofessionalism. I have always been able to sit down with the financing people and go over every single thing and detail and what we are exactly paying for the car. They didn't tell us how much we were going to be paying for the car until they came to deliver and it was time to sign paperwork. (Their copies they took with them) I would avoid this dealership for the simple fact of them being snakes and the lack of professionalism and lack of communication. Very sad to say the least I thought we chose a good dealership but overall we just got screwed by paying $3,000 more on a car they had listed for less and now nobody wants to explain it... so essentially our $3,000 down payment was useless in a way. read more

My car is only 6 years old and needs a new transmission. I'll never buy another Honda. Additionally, the service department is so inept I'm not sure they could have done anything else to more effectively demonstrate their disorganization, incompetency or dishonesty. First, when I called to check on my auto repair they didn't know who I was or where my car was. I called back the next day and was told the mechanic was looking at it right then and they would call me back. Next I received an email telling me I missed my appointment and would need to reschedule. I called the 3rd day and was told the car hadn't even been looked at yet but they promised to look at it in a few hours. I had to call again in the evening when I still hadn't received a call. They had written down both our phone numbers wrong and been unable to reach us. After telling us it would be $6,500 for a new transmission, I asked to talk to the service manager. Was told he was with someone and would call me after. Never called even though I, again, gave my correct phone number. Having the car towed elsewhere. Aamco on Wentzville has been very helpful. read more

Absolutely horrible experience!!!!!! Went to look at a car that was advertised for $15584 on Cars.com. Called and wanted to talk to a salesman over the phone since we're in the middle of the COVID19 crisis. Was told we had to come in. We make the hour drive to look at the car. They then try to say the car is "actually" $15,700. We disagree and show them the advertised price. After 1.5 hours they finally come back with paperwork to buy the car. Total price jumped to $19,554. I laughed in the salesman face and went to walk out. After another hour of explaining I was paying cash for the car and was not paying for the $995 "Napelton Experience" crab of free courtesy rides and car washes. They asked me to finance it so they could quote "make money somehow" I said NO. I agreed to pay the advertised price plus the Missouri doc fee of $199. We after hours agree, THEN all the sudden they say they can't sell the car because it has an A/C issue that has to be fixed. We leave, totally frustrated. The next day I follow up with the manager. He states he will call me back later that day when the repairs are complete. He does not, we had to follow up 3 days in a row, never receiving a call back. Next the car price on Cars.com drops to $15,100. I call again and ask about the repairs, they are now complete. I asked about the price drop online and was told that was a mistake, the guy posting it didnt know it needed repairs. The car price is now $16,100. Hahah are you following this train wreck still???? I ask on the phone what parts of the A/C unit were replaced. I was told 3 times by the salesman the entire A/C system. I questioned this because Honda has a nationwide recall on the condensers. So I asked,w as just the condenser replaced and the answer again was the whole system, compressor and all. I again drive 1 hours back over there, now for the third time. I even agree to buy the car with the entire A/C system replaced for now $16,100. Only because at this point they have wore me down and wasted so much of my time I am just ready to buy the car for my daughter and get out of there. They agreed to provide copies of the parts replaced and offer a 90 day warranty on JUST the A'C parts because the car is now also sold as is. I agree, head to the office 2 hours later to sign the papers. We get to the point of me writing the check and I ask for the service records and documentation of the 90 day warranty we agreed upon. The service manager is now annoyed and makes it very clear! He says he will email them tomorrow. I say no way, I want to see them before I make the purchase. My gut said it was bull crap. The salesman asked us at least 10 times to please leave him a good review. I joked and said I would leave the truth. I let him know my experience was nothing good. In the meantime the finance guy is trying to now locate the service records for the A/C repairs done at his shop. I keep expressing I have to leave, I have somewhere I have to be and cannot wait any longer. They finally come thru with the records and I immediately realized that the only part replaced was the condenser and a few seals and orings. NOT THE WHOLE A/C SYSTEM and also this is the part covered for free thru Honda and has a 10 year warranty extension because of a known problem. SO of course I question this. They are caught and say "They think there is a paper missing" I express I dont have time for this B.S and I can go down the street and buy the same car for $15,500. The finance manager says "and you still can". Needless to say I walked out and said call me when you can sell the car for the advertised price, minus all the bullcrap fees, with proper documentation of the repairs promised. Of course no call today from the salesman, however I did get a voicemail from someone at the dealership congratulating me on my new car purchase today.. I wasted 3 trips, 6 hours of drive time, over 4 hours inside the dealership and got nothing but lies over and over. I gave this place so many chances and they let me down over and over. Horrible customer service, lack of respect of customers time, lack of respect with the COVID situation. I have never taken the time to EVER write a business review but since the salesman thought it was appropriate to harass me about leaving a review I thought I would waste 10 more minutes of my time on this and share my story. Reading other reviews it sounds like this is their style. read more

When in to inquire about a new vehicle with a manual shift. After telling me about the Honda Civic, they didn't have any on hand except the very high priced $45,000 model which I did not want. They had a white SRI, and I distinctly told the salesman I didn't want white. Before taking just a "test drive", that there was a red one which was a prior year with 15,000 miles and salesman told me it was sold. After going to the manager they were going to let me test drive that model which ticked me off because if I was processing paperwork for the sale of my potential car and saw another salesman with a customer taking it out I would tear up the contract immediately. Not only that they were selling that red car for $700 less then a brand new 2019 with only 50 miles on it! I did not test drive that one but I did test drive the white one. After not being fully satisfied with the performance of the car they were still pushy on trying to get me to buy it. I told him I wanted a different color and they told me it would be a $500-$5000 deposit to order another color because they didn't want to be stuck with it should I not buy it. I told the general manager that my salesman told me these cars fly off the lot so selling it to someone else would not be a problem. One more thing, without official loan approval, the deal may not close. Remember a lender for any reason, even a time of the day can deny or charge such a phenomenal interest rate that I would not buy that loan from that lender. Furthermore, I will not place any deposit on any vehicle that I don't see touch taste a test drive. You never know what mechanically or physically that car has until it arrives on the lot. If they don't have the color and don't want to get one at their cost I won't buy it which, the car would probably sell within a week as stated by the salesman, I'll just go take my business elsewhere. They were using 1980s tactics and lying about certain things on mark up, availability etc. They even went as far as want me to make the deal off the white car and bring another one in. I've never heard of this practice who would sign a contract for something they don't even physically have on their property? You can be sure I won't buy any at Napleton Honda Hyundai or any other make or model that Ed Napleton has in this area. read more

WORST. EXPERIENCE. EVER. Will NEVER buy another vehicle from them ever again! Too many issues to list. Just when I thought I was done with them, I get notice from the Dept. of Revenue that they didn't pay my vehicle tax on time so now I have a penalty to pay. And now conveniently, no one will return my calls. read more

BUYER BEWARE. STAY AWAY FROM THIS UNETHICAL BUSINESS! PLEASE GO ANYWHERE ELSE. THEY DO NOT WANT YOUR BUSINESS! On Monday 3/3/2020, I found a vehicle which I had been looking for listed on their website, cars.com, and cargurus.com listed for $28500. I inquired about it and set up a time to come in and look at this vehicle the following day at 12 pm. I also went on their website and used their website to determine the value of my trade in for this possible deal. I received an email saying my trade in was worth between $23355 to $26305. I arrived for my appointment and met with Allison who was supposed to have the vehicle all ready for me to look at since I did have an appointment. She could not find the key to the vehicle and also could not find the vehicle so I waited while she ran around the dealership looking for the vehicle. 15 minutes later she showed up with the vehicle and I took it on a test drive. At the same time I also gave her the key to my own vehicle so they could look at. Drove the vehicle and liked it. Returned to the dealership and told Allison (my salesperson) I liked it and would like to move on to the next steps. She said great and went in and talked with her manager for a very long time completely ignoring me. Since I was on my lunch break from work, I had limited time and by the time my lunch was just about over, I had to go into the area where Allison was still talking to her manager and ignoring me just so I could get my own vehicles key back to return back to work. The manager told me they would be in touch regarding the numbers and I returned to work at 1:00 pm. By 2 pm I still had not heard anything so I called the dealership and asked to speak with Allison. Got her voice mail and left a message. Still did not hear anything by 2:30 so I called again and left yet another message. Still did not hear anything back by 2:45 and called the receptionist and asked to speak with the sales manager since it was obvious to me Allison was completely ignoring me. Receptionist said she would take a hand note to Allison and have her get back in touch with me. Finally at 3:17 Allison sent me a text saying the value of my vehicle is coming back at around $20,000. So somehow in less than 24 hours time i lost at least $3355 dollars from the lowest offer they sent me via email the day before. I could not believe it and told her that would not work and I need to get $21750 out of my vehicle and will offer you the full amount for your vehicle which was at the time listed at $28500. They never got back to me and instead pulled something which i have never seen before. After these negotiations they turned around and raised the price of their own vehicle for sale by $3400 up to $31900. I guess this helped explain how my own vehicle lost about that same $3400 in value in less than 24 hours time. They treated me terribly and never really wanted my business at all. Everything they did was a bait and switch. They were not going to honor anything they sent me less than 24 hours before my appointment and this explains why my salesperson basically ignored me the entire time and talked with her manager the whole time. I feel they had the whole thing planned and took advantage of me. They completely wasted my time because they are not honest people at all. Also it is not like I am a bad customer either, I have a near perfect credit score and have never been treated like this in my life when trying to purchase any vehicle. PLEASE STAY AWAY FROM THIS DEALERSHIP. THEY ARE A VERY UNETHICAL BUSINESS. THERE ARE MANY OTHER DEALERSHIPS TO CHOOSE FROM THAT WANT YOUR BUSINESS MUCH MORE. read more

There is a reason these A--holes have 2.5 Stars. My son and I went to their website to look at car prices. Next thing you know Amber starts emailing us. I didn't respond to the stalking idiot. So she calls me every f-ing day. I blocked their number. Within 5 mins, Amber was texting me that I opted in to receive text messages. Wrong Amber. I had to type a text back with the word STOP to opt out of something I didn't opt into. Amber the rude ass is relentless. Their whole staff is a joke. I have purchased two cars from them and will never go back to them again. Amber the relentless spamming harassment queen sealed that deal. Do NOT buy anything from these people. There are so many great Honda dealerships in St. Louis. This one just isn't up to par in my OPINION. read more

DO NOT BUY FROM THIS DEALERSHIP. I have never been so offended during a sales process in my life. So here's what happened. My husband went through their internet sales department and negotiated a price with them. We told them that we would be using a Capital One auto finance check, and they said that was fine. Once we got there and started signing the paperwork, their finance manager, Rick, came in and asked if we wanted a better rate through their financing department. We declined and said that we were happy with Capital One, and he said ok. Then, a few minutes later he came back in and asked if he could show the Capital One check to his general manager. Mind you, we've now told this dealership twice that we will be using this check from Capital One, and they've been fine with it. So now, Rick comes back in and says they can't take this financed check from Capital One. BTW, my husband and I have perfect credit and have used Capital One auto finance to buy two other vehicles...one of which was a Honda!!! Just from a different dealership. Anyway, they say that can't take it after wasting our time. They could have just told us that on the phone. All of that would have sucked, but would have been just a bullshit waste of time. Here's what is unbelieavable. The sales manager then comes in and starts talking very condescendingly to us, like we aren't the customer that is about to spend $25 grand at there establishment. He keeps telling us how they might have to wait a couple of weeks to get paid. Duh, that's what a check is fool. Anyway, at that point we told them we did not like being disrespected and talked to this way and left without buying the car. What happened to customer service and treating the customer well? This was a horrible experience and is enough to make me not want to even buy a honda period, even from a different dealership. I would strongly recommend avoiding this place. Spend your money somewhere where they know how to treat their customers. read more

Sat for 3 hours the first night, mostly jibberish - nice people - but waste of our time. Should have left and never returned. We wanted the car and returned the next night with our trade in and asked them to have the car ready, and we would pay cash- not needing financing when we got there. The car was ready. But only had 1/8 tank of gas, after spending $28K cash on the car. Really cheap on the trade-in, they went back and forth in classic dealership fashion. Talked to at least 5 people, fake best friend talk, waste of our time. Being stern didn't work. Questions such as "Is there a second key?" and "why did the display reboot?" were answered with silence...They would go away and leave us wondering - where in the hell did they go. Financing guy was shifty and moved numbers around baiting and switching the entire time. After 3 more hours the second night we left with car fed up and ready for bed. 6 weeks later our title is still not in our hands, they have to issue a check to us to offset the penalty we will have to pay for late filing of the title. Instead of letting us know when we will get the title, they keep asking US to call back to check on it. They said come and get it today, but still wasn't ready, good thing we called first before driving all the way over there. Poor customer service and communication. "We will take care of you" and "I'm working for you" kept coming up. This is the last car I buy from a dealership. Carvana next time. Telling all my friends. read more

Sales person was pushy and stereotypical. I spent 6 hours there. I was told I could include sales tax in the financing and that a check would be sent with the title. When the title came ... No check. Now I have less than a week to get my car legal and nowhere in the written agreement did they include the taxes. They are supposed to call me back but I'm pretty sure I just got bent over. And to top it off I have no idea how I am going to lay the sales tax. Pissed off and pregnant here. read more

One of the absolutely worst. They bait and switch. They lie about advertised prices. This is absolutely a dealership to stay away from.

Will never go back to Ed Napleton Honda. Over the last year I have encountered a number of issues with this dealership. Here are the two most recent. They told me they could not honor their 20% of parts and maintenance coupon AFTER the maintenance work had been completed. They also failed to inform me that the cost of a part increased since the estimate I received during my visit about 6 weeks prior. There was no hint of a problem or no mention of a price increase when I presented the coupon during write up. The total bill was about $70 more than I expected. Also I continue to receive very annoying automated phone calls at very inconvenient times from this dealership regarding service needs on my Honda Civic. This is despite my previous request for them to discontinue the calls and their assurance the calls would stop. Even though Ed Napleton Honda is the closest dealership I will now drive out of my way to another Honda Dealership. Probably Bommarito Honda in Hazelwood. Prior to moving to St Peters a year ago, I had very good experiences at Bommarito with both sales and service. (never thought I would be praising a dealership) read more

what a terrible car shopping experience I walked into the dealership and no one greeted me for three minutes maybe a little bit more and the receptionist just stood there looking at me and then sat down to get on her phone I had to walk up to her to ask for help then when I got help Robert Harris wanted to look into the pricing of the car that I want it he immediately spit out a price of what they want to charge for the car and then when I asked if there were any discounts he said that due to the chip shortage that they will not be giving any discounts it seems like in 2021 a lot of these dealerships are trying to make this chip shortage a sales tactic but it's not going to work on everyone I recommend that if you're looking for a Honda in today's market that you should stop by at Mungenast Honda and speak with my guy Hussein or all of the sales people there. I called the sales manager chat to speak with him about the situation and he basically was talking to me like he had no care in the world to correct his staff and wanted to offer me a gift card for the inconvenience which I declined because a gift card does not make the situation right. AGAIN SAVE YOURSELF TIME AND MONEY AND GO TO Mungenast Honda on Lindbergh. read more

Horrible experience. Very pushy sales people. They are high pressure. Did not earn my business.

This dealership has serviced my Honda Odyssey for 6 years. I've always found the service department to be professional and reliable. Recently, my transmission failed just past warranty. While the initial assessment was pretty grim, the dealership stepped up and replaced the transmission and even extended the warranty. It's nice to see a company stand behind its product. I would buy another Honda at Ed Napleton in St. Peters. read more

This dealership seems much more concerned with selling you a vehicle than service after the sale. After buying our first Honda in June, we have been very disappointed at every turn. From scheduling an appointment to review our new vehicle' features only to wait over an hour and then to eventually decide it would be quicker to read the owners manual, to the first oil change at the dealership, which took more than two hours, lack of service is evident. We have been dealing with a radio issue on our new vehicle, which has not yet been fixed despite being in the service department for four days. read more

Randy was a good salesman and very helpful. Tom, the manager, was very accommodating.

I wish I would have read these reviews before I purchased the car. The dealership markets a maintenance package for $899 to include maintenance and shuttles, loaner car, key, first dent, first upholstery or leather repair, etc. I did not want it since I do not live close the but they said I could not decline the package. There are limitations too with the maintenance, loaner, shuttles that drastically limit any savings for me. Its not a good way to do business; and I would not buy another car with them. read more

These guys are cheats and liers never trust their phone deals, they offered me deal based off other dealership and cheated me.

Typical trash. Called to ask about a car, request an appointment to come see the car, all scheduled to meet with the manager, not that we have to meet with the manager but they offered that you would meet with the sales manager. Came out and got a bunch of runaround. Sit in some chairs for 15 minutes while people sit around and pretend to go look for the car. They knew you had an appointment for a specific car at a specific time they got to go look for it, somebody took the keys out we need to loom for a spare. Just completely unprofessional in every way possible. As always, completely lie to you at every step. read more

What a fricken' joke! These guys are a bunch of clowns hyped up on mountain dew. First off the salesman tried to show us a car that that had not been cleaned upon lease return had scuffs scratches and marks where someone hauled furniture in it. That just shows you what kind of name Ed Napleton has, there is no glory or professionalism in that outfit. So today I went to their huge so called auction that they had advertised that they would have cars for sale a few thousand dollars less than retail price. Not! The cars I looked at were marked up on an average from 6k to 8k above bluebook pricing. Went back not knowing what kind of pricing they would have but now realize what a big waste of time they are. I've heard some pretty bad stories about them not knowing if they were true or not. Now I'm sure I have the correct impression. read more

Upon arriving at Ed Napleton Honda we were treated like family. My sales person was Brooke Schuler. I would recommend her hands down! I had the best experience with buying my 2016 Honda Civic. Brooke worked with me and listened to where I needed my payments. The management and financing guys are excellent as well! Everyone went above and beyond to get what I wanted. I will not go anywhere else to purchase a car. I would highly recommend Ed Napleton Honda to everyone! read more

Went to the service department because I bought a 2200 platinum package from what I was told to get because it wpuld save me money. I was also told I have "oil changes for life". The service department said I used up 3 years of oil chages (have had my car for 1.3 years) and I only have 2 more free oil changes. What does "for life" mean when your limited to four years, but on their terms. When service was done, I got an email stating my service would cost 130.00. Got to the dealership and they told me 180.00. When asked what the price difference was, was told that the email numbers were different. I asked if they honored the one on the email and was told no, because they didn't include certain things. So why would you send me an email with a price that is way lower and not honor that and on top of it tell me I owe $50 dollars more because you can't figure out how to link your emails to your price at the shop. I chose Ed Napleton because it was close to my house. I am now going to take my car back to the great service of Frank Leta Honda one O'Fallon because they didn't make me feel like an idiot when's I tried to figure out what I put money in. Realized I just got scammed when I put too much money into something I will never use. Also I would suggest telling your business to go to a how to speak to customers lecture. I have never felt so stupid in my life by how they spoke to me in the service department. read more

I bought a new to me Honda CR-V at the beginning of May. It took over 30 minutes for someone to help my daughter and I. I had to interrupt a sales associate just to get noticed. He did help me and ultimately I purchased the car. However, once the dealership has your money, as stated in other reviews, they are done with you. I was told I HAD to purchase three items. The Anti-theft, Maintenance package (called Napleton for life) and a service contract(named The Mechanic). He told me that Napleton originally sold this car to the first buyer, and the original owner also had to purchase the packages. I was promised a full tank of gas also. I received 1/4 of a tank. When I called to speak with my salesperson several times, somehow I was hung up on or made to wait. I tried email. I sent 4 different emails. Not one response. I spoke with my finance company and I was told that I did not in any way, HAVE to purchase those items to buy a car. Was it because I was a female with my teenage daughter that they decided to lie to me? I guess I was an easy mark. If they make every single person purchase those three things, then my particular car was sold the exact same thing twice. Like I mentioned, I have tried several ways of contacting the dealership. I guess since they have their money, I don't matter any longer. I honestly don't see how it is ethical to sell the exact same thing over and over for the exact same car. I also find it ridiculous that they add that on to every single car sold. You do not have a choice in the matter (at least that is what I was told). UPDATE AS OF 7/16/19. I was able to get the most expensive warranty refunded. They refused to cancel the other 2. The only reason that was done is that Orlando, the sales associate had the finance guy see me. I pointed out the cancellation policy. He read it. He said, it still isn't possible. (yet it is IN the contract) I have contacted the Attorney General. I also went to schedule my "free" oil change. I did it online and my only two days off of work are Saturday and Sunday. They are closed Sunday. I do not live close by. I had to pick a Saturday. I do work out by the dealer 3 or 4 days a week. I called today to see if they could loan me a car while I dropped mine off and then go to work and come back. I was told no. They only give loaners for non-routine things. However, I could rent a car. So my "Napleton 4 Life" that I was forced to purchase, is going to cost me more money if I don't want to waste gas and mileage. I have 3 closer Honda dealers. If I have to pay, of course, I would rather use them. Of course, the response to my google review was to call them and I did. Funny how they do not return calls nor try to solve the problem. I wish I could give 0 stars. They don't even deserve the one. read more

I tried to buy a car from these people and they turned out to be dishonest con artists. They promised me a trade in price and then offered $2000 less when I got there. I would never recommend them read more

Worst experience of my life. Kept me waiting for 6 hours after the deal was made, did not get the paper work needed to get tags and delivered a dirty car. Wont be back. read more

Please read this!**** This is the worst place ever to go to to get a car! If you are on your way PLEASE TURN BACK. THERE IS SO MANY PLACES YOU CAN GO. They scammed us!!! The whole process was so frustrating and horrible. Never have I ever thought buying my first car would be so difficult with them. THEY NEVER KNEW WHAT WAS GOING ON AFTER I CAME BACK TO DICUSS SOME MORE. Nidal, our sales person, was no help. When negotiating, I wanted my car a certain price. I could not go ANY higher. I told them multiple times that I didn't want their "Napleton Experiences/Honda Care" (whatever it's called) but they kept pushing it. Saying that "it was required, every car that leaves the lot are required to have it." which is complete bs. Eventually after hours of them wasting time, we got the price of the 2020 Honda civic ex-t to $21,999, the Manager said he would include this "service" along with the price of the car! Perfect! But then I take a look at my papers and they added the price of the "service" to my Loan instead. They rushed me to sign papers after they wasted MY time. The Financial Advisor, Dan, was passive aggressive through it all. I "bought" my car on a wednesday and day after day they kept pushing the days further. It was supposed to be tinted and I didn't have my "New" car for a whole week after signing papers. They couldn't find my keys, they promised a full tank (didn't get it), scammed us on the "napleton experience", pressured us, rushed us, made us wait an absurd amount of time, and made us not feel welcomed at all. I wish I would have gone somewhere else. DO NOT GO HERE. Also review your papers because they are dishonest. read more

Do not go to this location. One of the worst customer service experiences I have ever had. I came in here on Saturday to buy a car and had to nearly beg for someone to assist me. Only reason why I stayed is because I was buying a used car and it was the only one I could find that was exactly what I wanted in the area. Sales guys were extremely rude and talked down to us, once we came to an agreement it went even more downhill. We waited over 2 hours to even start the buying process - I had a trade in and they took my keys or I would have been long gone - we eventually made it to the finance department after being there for roughly 4 hours. I will say Dan in the finance department was easy to work with - I think he was just as fed up as we were. Anyways .... finally walking out the door to find out they couldn't find the spare key ?????? Yup - sold me a car with one key and told me I would be contacted on Monday "if" they found it. Now, 5 days later I cannot get ahold of anyone to try and get a spare key from them. NIDAL the sales associate we worked with gave me his business card to contact him - surprise, surprise - his # is disconnected, email bounces back as undeliverable and cell # goes to the customer service office in Florida. BUYERS BEWARE. Let's hope the car I bought doesn't break down now. read more

I was leaving STL to head back to KC. My check tire light came on, and I had already gotten an oil change before I came to KC. They checked my tires, and I was in and out in 10 minutes! I had Bianca help me on the phone and the service advisor I had was awesome as well. If I ever have any problems in STL I will be back to this Honda!!!! read more

Our sales experience with Mike was on par with our previous buying experiences at Napleton Honda. Mike went above and beyond in our request to get a second key for our 2018 Honda Fit and was finally able to make it happen. We have never hesitated to share our opinion and offer our recommendation about our Napleton buying experiences, and this purchase will not change our opinion. read more

I went to Ed Napleton Honda to look at a used 2012 Toyota 4Runner for my wife, and spoke with Orlando. I brought my wife back later that evening to take a look at it. She test drove it and fell in love. Over the next few days, I contacted Orlando several times with questions, and he was very helpful. We went back three days later to make the deal. Orlando never pressured us to buy the vehicle and it was a very painless process. This was our first time purchasing a vehicle from Ed Napleton Honda and would definitely go back. If you are in the market for a vehicle, and don't want to be hassled, ask for Orlando! read more

I was tired of the pushy salesman about ready to give up for a bit on looking for a car but then I made one last call. I called Napleton honda and spoke with Johnny B. who put me in touch with my salesman Shane and my sanity was saved. I bought a 2013 Civic got the best price around and couldn't be happier. Thanks everyone at Napleton read more

Service department is very poor. Manager doesn't seem customer engaged and service reps are, at best, under trained. If you go there don't expect them to solve your car's problems. Or care. But if you have problems, general manager, Joel Hawk, has his phone number on signs in the dealership so you can call in the boss. It is a nice PR ploy but It won't help get your problem solved. read more

Probably the biggest mistake from getting married is getting a car from this place. Worst management I've ever seen, continually left us hanging, left minimum 20 f'ing voice mails. Yet, that led to nowhere in solving our problem. They played us to buy warranties that will never be used, they messed up the name on the papers 3 TIMES! With my driver license on it! How the hell are you that blind. Had to come back twice to redo the name so I can register the car. Then found out the check was made to the wrong county! Paid out of pocket, then was deliberately ignored for the past month, until I got to the dealership. Took them 30 minutes to figured out what was going wrong, said to come back an hour from now to get the check. Waited two hours for the finance lady to say nobody that can sign the check! Anybody seeing this, go to another Honda dealership, cause this place will messed things up badly. But if you want to, have fun trying to get a hold of someone in charge to call back or respond. read more

Long story short, bought a vehicle from them. Had to drive on expired temp tags for a week because Michelle (the title clerk) is incompetent. Then after the deal, had to pay an additional $150 because they screwed up on their calculations. Also, had to return 3 different times to fill out paperwork they somehow forgot any of the other times I was there. They held my license plates hostage till I came in with checkbook in hand. If you do have the ill fortune to buy a vehicle from these jerks, make sure to read through all your paperwork and keep your phone handy. After multiple trips back (44 miles away), the only thing they have to say is "I don't know what to tell you." They could try to give me a free car, and I'd tell them where to stick it! read more