Michael Swan was an amazing sales rep. Professional, diligent, patient, responsive, incredibly knowledgeable and considerate. Gave us just info we need to decide without pressure. He is a perfect ambassador for any dealership. He was the major reason we worked with this dealer for a purchase of our first Hyundai and we received a very attractive offer and proposal from him. Between our decision and final delivery, Michael had done everything to exceed our expectations, including having the vehicle delivered to our house on July 4, 2025 with a full one hour review of all of its features and handle all documents digitally (welcome to the 21st century) The vehicle had just the colors and features that we requested and more; all within finance parameters offered by Hyundai Finance that matched our budget targets.. I would highly recommend Eddie Tourelle Hyundai and particularly Michael Swan to anyone who asks about Hyundai dealers near New Orleans. In addition, Josh Ansardi in Finance, who patiently and professionally answered my numerous questions late into the evening, contributed to make the purchase and delivery experience as flawless as can be. In 50 years of my car buying and leasing track record, Michael Swan and Josh Ansardi facilitated a very low stress experience to reach an outstanding car buying outcome , for which we are grateful read more

Big Shout out to the folks at Eddie Tourelle Hyundai in Covington. Wednesday night we went to "look" at the Santa Fe's.. Well we arrived at 5pm and ended up shutting the place down way past 9pm. Ben Vu was friendly, professional, extremely patient, and super thorough. I must mention his teaching skills after purchase were stellar. We must also mention that the lot is well stocked with a vast amount of choices and the showroom and office areas are immaculate. We loved our experience in working with Ben Vu, Josh, Joey, & Marty. You cannot go wrong with this dealership and crew!!! read more

Eddie Tourelle Hyundai - Ben Vu is an excellent salesman at Eddie Tourelle Hyundai - Car Dealers Near Me - Covington, Louisiana

Huge Thanks to Marty for making this all possible. You Always make sure I get the best possible deal. And you went above and beyond to make sure everything was in place an taken care of. read more

Thoughts and prayers to anyone renting, leasing, or car shopping in 2023. If you've been out of the game for a while, we are in the midst of a Carpocalypse. No quote is guaranteed, every new car order is 6-9 months and that's if you're lucky. Buying preowned is like buying brand new price wise, there's MSRP hikes, misleading inventory counts, pushier and colder than normal salesmen, you name it! Which is exactly why you should avoid all of that and swing by Eddie Tourelle's Northpark Hyundai dealership. We contacted Trey Broussard via phone on a Saturday afternoon. We saw the car we wanted but it is never on the lot long. He walked out front and confirmed inventory for the car we wanted and price all over the phone. No catches and no tricks! They were closed Sunday so we held our breathes until Monday. We took it for a test drive. Trey showed us all the features including the amazing industry leading warranties and free maintenance which is included in the stated price. We were sold! The problem, we didn't have the money at a the time. We were hoping they could hold the car. We had been in the market for 10 straight months never really having a chance at a car. They hadn't had one in a while but they decided to grant us grace. After many missteps by our unnamed chosen lender Jeffrey in finance took great care of us. He was very courteous and patient. We found him relatable, knowledgeable, and trustworthy. He gave us that personal touch that is missing in most financial offices these days. Trey made sure the car was ready to go and helped setup our MyHyundai app. Thanks to Archie, Trey, and Jeff, my fiancé drove away with our dream car, at an excellent price, with an even more invaluable experience. If you want honest, high quality, great valued products with a personal feel please visit the team at Eddie Tourelle's North Park Hyundai dealership. read more

Eddie Tourelle Hyundai - Essie Tourelle's Hyundai Dealership - Car Dealers Near Me - Covington, Louisiana

Don't let them waste your time. They will advertise a car as in stock,confirm it on the phone and even text you photos, but when you arrive it's a lesser trim at a higher price. If you've done any research on the cars you will know more than the salesmen. Personable salespeople, but this is the type of dealer that perpetuates the "Used car salesman" stereotype. I can't imagine feeling good about giving Northpark my business. If you really want the car find another dealer, it's worth the drive. read more

Update to my previous review. 30 minutes after I left the previous review, I got a phone call from them and thought everything was worked out. Just to find out I wasted another 30 minutes on the phone just another bunch of lies. As stated in other reviews they try to wear you down. They said everything was in motion to make things right. Here we are 10 days later and back where we started from. read more

I'm Just going to say I hope Mr., Eddie Tourelle is aware of what goes on at his business behind his employees... Jeff Finance Manager, which they stated he was the manager over the store... Cliff Sales Manager, Blake service department & Hailey sales. It's heartbreaking to see grown men lie & make a lady stay there for 6 hours while they sat there lying saying they were waiting for the Nissan place to call back. The whole situation that unfolding on Monday the 7th was so uncalled for!!! I highly recommend you go to another place to do your business. Because once a vehicle is sold to you, unfortunately at this place you are just another number. By the way Blake since you said for 6 hours you could not figure out what the problem was why I had no Power to my dim lights??? Another Real Professional place find out within 30 minutes. Have you ever heard of a relay or a switch? Mr., Eddie Tourelle as a Christian my heart goes out to you. You have no idea what some of your employees are doing! I'll be praying for you & I hope these employees realize that God don't sleep. Praying for all here read more

I went in for service on my Hyundai Elantra & Sean took care of me, boy did he ever - told me I needed a transmission & other services that I don't need. I took to another dealer in Baton Rouge two weeks prior for a recall & they said it was just fine, no recommendations. These service advisors must be on Comission!!!! I'll bring it to Baton Rouge for now on. Unbelievable! read more

Do not even bother checking their inventory on-line because most do not exist. Claim they sold all the items that day and cannot keep internet listing updated. One thing is great - you have to meet the sales manager. He comes out dressed like Santa in a red suit. Really interesting attire. Don't waste your time shopping there. read more

October 2023 my daughter brought her 2022 Tucson in for warranty repair work and decided to look at a new vehicle while there. The sales person started negotiating for what she was told was a 2023 Sonata Limited Hybrid. They didnt have her preferred color but could get one from Arkansas. The deal was done and all paperwork was signed (BEWARE what you are signing). Since her vehicle was in service, she was assured she could retrieve all her personal item when she returned to pick up the new car. After leaving the dealership she realized the new vehicle they had her sign for was in fact not a hybrid, but a regular gasoline model (BAIT and Switch?). Later when she returned to pick up the new vehicle, she was told her trade-in had been sold and all her personal property had been put in a dumpster! Dealerships will tell you ANYTHING to make a sale! And this dealer in particular should be viewed with a wary eye! Not quite dishonest, but maybe deceitful? read more

DO NOT BUY FROM EDDIE TOURELLE NORTHPARK! Unless you want to pay for a new paint job in less than 3 year old car. The 100,000 mile warranty does not cover paint only until 36,000 miles which I was just past this. Ronald J Oubre service manager took pics sent me to get estimate and the gave me run around for over 6 months. He said sent case to Hyundai but never returned my calls and is always conveniently in a meeting. Now I'm out $3000 just for front of 2020 Sante fe. read more

so, another week goes by and no one reached out to us from either Northpark Hyundai or genesis, so we're done with Hyundai. We decided to check online and found out that the part Northpark said cost them $500+ was available through Rock Auto Hyundai original part for $360.00. keep in mind that Rock Auto is not a non-Profit company, so it appears that the part is likely marked up 100% so thanks Northpark for being supremely generous. Anyway fortunately I got the other wheel sensor and hub for half of what Northpark "needed" and my mechanically inclined son changed it out in just over an hour. Northpark charged me $169.00 plus another "service fee" for this. Getting the idea yet? If your car is out of warranty stay away from dealership service centers. read more

Go to look at a 2020 Hyundai Tucson and talk with a dealer. Wheel and deal on a price and was told "hey we can't go any lower." I told them I needed to think on it was told that "the car may not be here etc.." everything they could think of to get us to start paperwork. We go home and look on the dealer web site and find the car, the exact same car. MATCHING VIN NUMBERS!!! for a considerable lower price than we negotiated. Talking thousands. The following day we go back with a screen shot of the website and tell the dealer that we want to make a new deal on the car with the price listed on there web site We were told by the "Manager" that the price listed online was a mistake and they will not honor the price that was online. I don't know what you would call it but I call it FALSE ADVERTISING!!! They will not get anymore of my business. read more

Eddie Tourelle Hyundai - The website screenshot clearly showing the sale price and the vin. - Car Dealers Near Me - Covington, Louisiana

I've never been treated so poorly from a" professional co.," In my life. I've been lied to, hung up on, and talked to like an idiot. Their service guy Robert, just talks over you, and doesn't hear anything you say. I've had to bring my car back there 5TIMES, for the SAME issue. Worst service and parts department I've ever seen or delt with. 0 stars read more

A 45 minute free multi-point inspection took 3.5 hours, supposedly just refilling fluids. Unreturned phone calls to see if my car was ready. When I get there, my car was ready without letting me know. They recommended half a dozen repairs including a brake light being out, which I knew was not true. Checked it out on site and both brake lights were fine. A number of other things listed had already been completed and I had already told them this on previous visits. They were trying to up my bill. I called to discuss with the service manager and he was very defensive and took an attitude with me. Will not be returning to either service or sales at this location. read more

If I could give a 0 star, I would. Absolutely terrible service and absolutely terrible vehicles. This is by fast the worst experiences ive ever had with dealerships. Beware, these people don't care what you want or need and they will lie all day long no matter how many times you bring your car for the same problems. Dont waste your valuable time, find a repair shop, not dealership. read more

This is the worst place I have ever been to. Wanted to buy a new car did my homework and had financing preapproved. They had me stay there all day to tell me I needed documentation for a loan with them that I did not want. They told me to come back the next day. No way would I put up their ignorance. Went to Ray Brant Hyundai and drove out with a better car in 30 min. I would not send my worst enemy to their place of business. Clowns all around. read more

Paid roughly $15K in cash for a "certified" car. We were shocked when the salesperson made a blatantly racist comment about black people. Learned later the "certified" car had never been inspected by a mechanic, and had bad brakes, tires, wipers and a recall issue. When I called about the tires, Mike Price was rude and implied that I was a liar, but backed off when I said I had a witness. Manager had brakes, wipers, oil change and recall issue fixed, but took almost a year to reimburse me for the tires, and only did so once I threatened to sue. Ironically, I would have settled for half had he been prompt about it. To top this all off, they've clearly sold my info to mailing lists and phone spam companies, as well as sending me their own mailers (as if I'd go back!) I have to pay a private company for garbage pickup, so I'll be returning their garbage to them at my convenience. My husband and I like our Hyundais (both Elantras,) but we'll deal with other, local dealerships going forward. read more

Made an appointment online for recall repair and standard oil change. Confirmation email comes through but when I drive out to the facility and check in, the point person in purple shirt said (with indifference) the online appointment system isn't working. But my confirmation email says otherwise. Employee states they have nothing available today, doesn't try to apologize or help me schedule a new appointment. SMH. This is the opposite of 5 star read more

I went to buy a car and it was the most terrible experience I have ever had. They were so dishonest and rude to me. As a young female they tried to take advantage of that and tried to put things over my head. But boy were they wrong. I was treated as a number and not a human. They were trying to meet a quota and did not care what I wanted at all. They were looking out for their pockets and not for my interest. They were trying to make a quick dollar off of my need for a car. I will NEVER EVER recommend anyone to go to this snake pit. read more

Traded in my 2018 Cruze with no mechanical issues for a 2019 Buick Encore. Was told the manufacture warranty was still in place but we still went ahead and bought the extended warranty instead. Drove the vehicle off the lot and no more than 5-10 minutes later the check engine light came on. To which I have proof of by pictures of the light on my dash the night we bought it with the date and time stamped on it. It was after hours so we couldnt bring it back. Spoke to our salesman the next day, Wes, and was told we can bring it in but its best for us to bring it to Buick as it is a Buick. Wes was more worried about making a sale with his current customer than he was trying to help me and get my paperwork on my buick that I did not get the night prior. I work 6 days a week and my only off day is Sundays so you can imagine how hard it is to get paperwork when a dealership is closed. Fast forward to me finally getting the paperwork and I brought my vehicle to buick to be told that it is in fact not still under warranty with buick, which I was told differently, and that my paperwork for the extended warranty still has yet to be sent off so they would have to charge me almost almost $400 to get it fixed. And once the warranty is sent off then it would only be an $100 deductible. We tried calling hyundai to see if they would pay the deductible as this should have been fixed before we drove it off the lot. We were told that it isnt their problem and that once we drove it off the lot it became out problem. Which it very well should be BUT nobody expects to buy a vehicle off a HYUNDAI lot and it have mechanical issues 5 minutes after driving away. Seems to me like Hyundai just shut the cleared the code up until we drove it off the lot. Left a review on their website to only be called by their sales manager. He basically wrote me off. Told me once again its my problem and they arent liable. That they will not be paying the deductible. I told them how shitty their service is and let him know that I was planning on coming back to buy another vehicle from them but now I will never be back. He told me that if I do want to come back and buy another vehicle from them then he will put the money we pay on the deductible towards that vehicle that we purchase to go towards our deductible on our now BROKEN vehicle thats in the shop after only having it for a couple of days. How shitty of them to refused to give us the money on a vehicle they knowingly sold us but will give us the money to go towards a new vehicle we were planning on buying from them. I will be contacting an attorney. I have pictures of the night of purchase of all the issues we have had and I have a voice recording of the sales manager whom I spoke to today telling us he would give us the money only if we purchase a new vehicle. read more

I called this location to have my wheel locks removed and was quoted $55-75 for this simple service... or over $150 for an entire new set. A tire rotation costs less and requires more labor, but somehow this costs more! Bill Hood Hyundai in Hammond has a master key which only costs $20. We ended up getting them off ourselves for about $10, but if you can't do it yourself, Bill Hood is worth the drive. They won't nickel and dime their customers for a simple service. read more

Got a great deal from the guys at Northpark. Very good experience all around. They did everything they could to get the deal done! I was hoping they would match a competitors price they actually beat it! Matt was a great salesperson and Mike the GM helped pull everything together. read more

DO NOT DO BUSINESS WITH THESE PEOPLE!!! In 2007 I bought a brand new Hyundai from this dealership, and had the best experince with Northpark! I truly felt like was getting the bets deal, and I did, but that was in 2007 and in December of 2014 when it was time to buy another car Northpark insulted me by offering me 2,000 dollars off of a 2014 close out with the trade in if a mint condition 2007 Hyundai Santa Fe that was fully loaded. The manager was rude and blunt and told us to downgrade because we did not accept his ridicouls offer. After dealing with these idots I decied to take my buisness to Ralph Sellers in Gonzalles, Louisiana and save 4,000 dollars on a fully loaded 2015 Hyundai Santa Fe. DO NOT BUY HERE YOU ARE OVERPAYING FOR SOMETHING BELOW YOUR EXPECTATIONS. read more

We bought a new car from this dealership recently and were pleased with the deal. Our salesman dealt fairly with us and didn't use the usual gimmicky car salesman lines. He was patient and took time to be sure we were happy with the deal. His name was Mike Price. read more

This has to be the worst service department I have ever dealt with. I called to schedule a appointment to have my car that I bought from this location serviced for its 37,000 mile oil change, they told me cool drop it off anytime and we'll have a rental through Nissan to take. When I get there the service department is closed no one knows what I'm talking about and they have no rentals! Grant I was pretty annoyed since I live 45 mins away from the dealership. The guy there Mike price simply said there was nothing he could do! I will never ever have my car serviced here or buy another car from this location again. Don't waste your time with this incompetent location! read more

We had the worst most deceiving, lying, and unprofessional experience at this dealership. Do NOT do business with the salesman Mike Price. I would be wary of unethical behaviors and coercive tactics in selling cars. After speaking with the GM, I was left feeling better but the experience and deceit experienced with Mike Price will stop me from using any dealerships in the Eddie Tourelle/Northpark family. read more

Love these guys. Im 60, and have dealt with car dealerships before, and no one comes close in customer service.

I have to give these guys an A+. Joey, Sergey and Ricky made purchasing a car simple. Keep up the good work.