ZERO STARS if I could for this business. BEWARE BEWARE BEWARE!!! SEND FLOWERS-NOT FRUIT!!!!!!!!!!!
I don't even know where to start, so many things went wrong with this business transaction. First - I placed an order for a Sympathy arrangement using the online system and got an error message that the order did not go through and to please try again.
When I placed the order the second time, it was a success - however unbeknownst to me two of the exact same orders were placed. When the delivery driver called a full 24 hours later (never did I expect it to take so long) while dropping the basket he informed me that he had two orders with him. The driver also told me that family receiving the basket was not home and that they could come to the store to pick it up OR I could pay an extra delivery fee (WHAT?) to have it delivered again tomorrow. I was confused by all of this thinking there was no way it could be correct and he suggested that I speak to the owner to clear things up. Well, things did not get cleared up. The owner REFUSED to refund the second order despite the fact that it was an obvious error, he claimed that he COULD NOT process a refund once the fruit has been cut - but in the same sentence he also told me that if I called before it went out for delivery he could have processed a refund. Which is it?
After we went back and forth for at least 15 minutes as to why he refused to execute good customer service he then told me, my friend could come and pick up both fruit arrangements or I could pay for another delivery. If the owner was paying any attention at all, he would have seen that this was a sympathy order. So he is asking me to tell my friend that just buried her beloved father to take a drive to pick up two of the exact same fruit baskets? Are you kidding me? Do you have a heart? When I explained the sensitive nature of her situation he said they would try again tomorrow for an additional fee. Needless to say, I lost my temper at the absolute absurdity of that suggestion. The whole idea of Edible Arrangements I thought, was to brighten someone's day, to offer a gesture of kindness and thoughfulness and to make it as convenient and user friendly as possible. Maybe other Edible Arrangements can make that happen but this owner has chosen to be as greedy, selfish, unkind and the punchline to all of this..... he told me that on my next order he would offer me a discount. He actually thought there would be another order?
ps - THERE WILL NEVER EVER BE ANOTHER ORDER FROM ME AND I HOPE THERE WILL NEVER EVER NE AN ORDER FROM YOU TOO.
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