Please DO NOT Shop at Eduardos. They will rip you off. Expensive and very bad quality of the dresses. Horrible costumer service from the "cashier"/manager/owner. He was very rude. Misleading and hide real price. The store charges for a garment bag even if you do not want it. The store charges for a shipping fee if they have to order the size they do not have in stock. However, they do not inform of this hidden cost. Furthermore you have to leave a deposit that is non-refundable, but they do not inform you of this fact. The cashier/ manager/ owner folds and staples the receipt so you are not able to see the store disclosures and hidden costs of your purchase. This is the first and last time I buy something at Eduardos and I do NOT recommend it to anybody. If I have the choice I will not even give 1 star for this review. read more

Very bad customer service, they were very very rude. Just a waste of time. Even after I purchased what I needed the old man was really ignorant and speaked spanish not knowing I also speak spanish. I will never recommend anyone to come to this horrible place! read more

These people are extremely rude. They have the worst sense of professionalism. I took my friend's daughter there for her Sweet 16 and was told we would be getting a special price for taking the floor model, but when the time came to pay off the balance, we were called liars and were forced to pay even more than a "new dress" was quoted for. Because we were in a time crunch we had no choice but to pay the extra. We had even purchased several dresses for the court there and couldn't believe that they'd treat us so badly after all of the business we had given them. I would never go back and make it a point to tell anyone who asks the same. read more

I never take the time to write these, but I am extremely appalled at the lack of respect given over the phone when I asked if they had red, short gloves. The gentleman was rude and would not even answer my questions about whether they carry them or even had the 7 pair that I needed. I was told to just come (in an annoyed voice) and hung up on. I will never do business with these people- if they can't even answer the phone properly what is to say of my face to face experience. HORRIBLE.... read more

If I can write a 0 star review I would there service is terrible. They are completely rude and disrespectful. The store it self is gross and dirty. They treated us like we were there lessers and not there customers. It was honestly ridiculous and I was over it. Please don't waste ur time and money at this place. The owner himself was rlly nice (the older man) but the younger man in the front was completely rude read more

This place is so unprofessional!! Showed up before 6pm to pick up a tuxedo and the owner is locking up the place and said come back tomorrow. If you're going to run a business run it right. The staff is also rude. You obviously get what you pay for and unfortunately it wasn't by choice,It was the place the quinceañera picked. This doesn't even deserve a star. Never again!!! read more

If I could give this less then one star I would. I went in wanting to look at wedding dresses. The store was empty except the old man and lady that work there. I was greeted with a hello and asked what I was looking for. I told them. They asked the date (10/31/20). I understand I'm looking early but I'm was wanting to get an idea of style, price and color. I was told my date was much too far in advance for them to help me and that I had to have an appointment to try anything on (which is not stated anywhere on the site). I was told I could walk around and look if I wanted. I did. Most of the dresses were the same style and color in different sizes and no tags on most of them so you had no way to tell how much. When I was done looking I went back to the front to be informed that all the dresses would be out of stock for my date. I explained I was looking for something a little untraditional and was looking for an emerald green dress (I would like to point out they had several emerald green gowns on display!) I was informed they did not sell colored gowns and how could I possibly know what color I want with such a far off date! RUDE! Don't waste your time! I will be taking my money elsewhere! read more

Fair warning everyone: all sales are final at this place and they may/may not inform you of that when you order a dress. Oh and they may/may not tell you they don't have your size and then order the size down (not up) and still make you pay before you try your dress on! Happened to my Aunt a week ago! We were going to order a Junior bridesmaid and flower girl dress from here but not after what they did to my Aunt! They offer a dyeing service but we are not risking it! All the other reviews are sounding pretty legit after finding out what they did to my Aunt! $300 for a dress she can't even wear!! Worst. place. ever. Don't waste your time or money! read more

I would have given them no stars if possible. The customer service was horrible. There was an older gentleman the called to the back for someone to come out and assist us, and he had to call several times as we patiently waited. Then when she did come out to measure my son for a tux, she acted as if we were an inconvenience. She quickly measured his chest, said sign here and pickup next week. When I inquired when we could try it on, I was told it won't be ready until next week. This does me no good since my sons schools is 25 mins away. Save your money, AND the headache. Find a store that cares about your needs. read more

This place is the worst I have ever experienced. The bad service began with the phone calls to confirm and item and the owner just guesses your question and hangs up. Had to call again and tell him I was not done with asking questions then when you walk in the customer service is awful but what can one expect when the customer service begins with the owner and if they don't have any manners then you can not expect the employees to have any. The owner even stated that he and his wife from the other store daily get a lot of complaints but it does not stop anyone from coming in to see and purchase from him. WAY TO RUN A BUSINESS!!! THE WORST!!!!!!! read more

DO NOT shop here! This place is a disgrace. My dear friends were getting married in a few weeks & he unexpectedly died just before their wedding. Upon contacting the store to explain what happened, the owner screamed at my grieving friend & REFUSED to give her deposit back to her. This is not only disgusting human behavior, but absolutely shameful to do to someone who has suffered the most devastating loss of her life. Shame on you!!! You are only getting one star because I have to have something selected to post this review. read more

This is the last place you want to go for formal wear in San Antonio. I made the mistake of getting my tuxedo at Edwardos. First the customer service is the worst. These people don't know how to communicate period. The shirt was the wrong color the sleeves on the coat were not adjusted and the attempt to fix it was the same as the customer service.The tuxedo was falling apart with in five minutes of me wearing it. DO NOT go here unless you want to look raggedy on your special day. Not to mention the old man WOW just WOW. If you want some entertainment ask him a question about any service provided at this dump. Don't expect a coherent answer. read more

Horrrrible service! Went one day before the closing time and they walked out and didn't help me when they saw me in the parking lot before 6pm. Messed up on the groomsmen's vest color. I wasn't aware of the date I had to order by or return so they tried charging me $50. Lack of communication and customer service. DO NOT GO THERE. read more

I wish I could give negative 5 stars. This place is HORRIBLE!! They lie, the Tuxedos all need repair and they will charge you more without permission. The man up front is RUDE and they will tell you what you want to hear just to rope you in. Worse company EVER!!! read more

We were shopping for a dress for my niece.... pricing is decent... however, the service is horrible!! We were literally on our own to have my niece try on dresses... no help at all.. and employees did not know we talked Spanish so you can just imagine! read more

The old man (who I assume is Mr. Eduardo) and his seamstress were extremely rude. They told me they were too busy to do an alteration for me, and did not give so much as a "thank you" for stopping in. read more

Horrible service. Several times I've gone (because the bride request that specific shop) and the man up front has been rude. He then charged me an extra fee without my consent. When I went to pay for the full dress and asked to see the receipt so I can understand why the price is so high he had attitude and was disrespectful. Horrible customer service. read more

Horrible service to high prices Manager is rude Says they have a discount area then say all the discounted clothing are sold They try to to force you to buy , rent clothing that is not worth the price they ask for I would never recommend this place to any one read more

Horrible customer service. I've been in personally once before and barely got anyone to help, even with no one else in the store. I ended up buying my wedding dress with someone else, and thought I would give Eduardos a second chance and called to see about getting my dress altered there as well as all my bridesmaids dresses. A man answered the phone and proceeded to answer my question about alterations in a sarcastic manner then HUNG UP on me before I could ask what time they close. The weirdest thing I have ever experienced. I looked up reviews and saw all negative ones and obviously took my business somewhere else. read more

So, I literally just got off the phone with what has to be the rudest person and worst business person I've come into contact with in San Antonio in 20 years. I need something dyed. I called and asked if they did that. The man said, "Yes" I proceeded to tell him what I wanted done and was interrupted and told, "No, we don't want to do that. Thank You anyway." And HUNG UP. "We don't WANT to do that"???? It is absolutely your right to refuse business, however it is also my right to let everyone know that this company ONLY works on what they WANT to. LOL I own a thriving local business and will make sure everyone I know (3 close friends with upcoming weddings) to NEVER use this company, but "thank you anyway". read more

DO NOT GO THERE. These people were rude and unproffessional. Rented tuxedo formy sisters wedding and they messed up the order 3 times and then turned around and blamed me. When I told them I wasn't paying full price because they made me make 3 trips and inconvenienced me she said too bad and told me if I didnt like it to leave the tuxedo. She ended up being soo rude that I ended up leaving the tuxedo and my sister was down one groomsmen. If you have an important event pay the extra 30 dollars and be guaranteed that at least you will deal with normal people. Worst place Ihave ever done business with in my life and the tuxedos are ugly, poor fitting, and cheap and look like waiter uniforms . read more

Why they act the way they act: They take advantage of their cheap prices. Because they know they will stay in business by offering cheap prices they don't care at all about service or about accuracy. Customer service: With every interaction they seemed to take the fact that clothing items were wrong personally. They never admitted when something was wrong and they were rude. When you walk in you will immediately feel like you're an inconvenience to them. Clothing accuracy: We had 9 people standing in a wedding all wearing the same exact clothing articles and colors. Somehow, We got 3 different color shirts, 2 high water pants, two MC hammer pants, One brightly colored wrong vest and one wrong color tie. If you want a cheap price and don't mind everyone looking different/wrong at your event or rudeness this place is for you. read more

I can not even give this store 1 star - The owner, Eduardo - the "old man who sits at the front" is one of the most awful men i have ever met. He is rude, unprofessional, clueless, mean, hateful and down right NOT the person who should be in a retail business. I don't care how long they have been in business - HE IS AWFUL. His employees are even scared of him! He has single handedly ruined my daughter Sweet 16 dress experience. He will over charge you, refuse to admit he overcharged you and will blatantly call you a liar. He made racist comments to one of the court girls and called another one fat and told her she needed to exercise....... YES --- RUDE! He made one of my girls cry with mean and hurtful comments and then kicked her out of the store when she questioned being over charged. When I called to ask when my dresses are coming he, he told me I will know when they call me and then he hung up on me -- several times - I had to actually go to the store and scream at him, and he just sat there making bad jokes and rude comments. If we hadn't already made a huge deposit on all the dresses I would have cancelled, but he knew that, he knew he had between a rock and a hard place - and he did not care! I CAN NOT SAY THIS ENOUGH - DO NOT PURCHASE ANYTHING FROM THIS STORE - RUN, DONT WALK - AND GO ANY PLACE ELSE - THERE ARE NO BARGAINS - THERE IS JUST HEARtACHE WAITING FOR YOU. read more

Im visiting from out of town and i was looking for a prom dress for my senior year prom. Im a plus size girl and i was pleased that there were several options for me to try on. After i looked for a few minutes a women who worked there approached me and helped me to get into a fitting room and try some on. She helped me zip and even brought others in my size for me to try on. I ended up leaving with a beautiful prom dress and it was overall a nice experience. read more

Bunch of rip offs! I only got a suit here for my son because that's where the parent from a girl having a quince set everything up. I returned the suit a day late which I was charged for and I have no problem with that because I was aware of that. What really got me was that they charged me for cufflinks that we never got! I even told her I could show her photos of the day of the party so she could see that he never had any cufflinks. One of the other boys didn't get cufflinks either with his suit! She just kept insisting in a rude tone that they add them with the suit. She should have stopped to think that maybe they just made a mistake and forgot to put them in it happens! Well their goes 20 bucks on nothing! read more

Worst business ever!!! Never go back again they have the worst customer service ever they just care about the money and nothing else worst mistake is to go there read more

Hello, I promised a nice review in January due to excellent assistance from the staff of this business. I am a proud father and my daughter who is in her high school teens needed a dress for a military ball. I was honored to shop with my daughter for a dress and we scoped several stores and their dresses comparing prices and variety. There were a total of 5 (4 at the mall and 1 on 410 and San Pedro) stores before ending our search at Eduardo's. I wasn't looking to spend a fortune, and the dresses at Eduardo's are impressive and expensive in style. When the staff member noticed that some of the dresses were a little out of what we were willing to pay, he politely directed us to other dresses on the 2nd floor, a mixture of Disney ball dresses and some discounted dresses to name a few. My daughter and I agreed on a beautiful dress that was perfect for the price but may have needed a little tailoring. They were able to tailor on the spot. The result, a proud moment for a father looking at his daughter in a dress that he approves, neither to revealing but very beautiful. To take this one step further, we were not really sure on the price, rather we had assumed what the price might be. So we didn't know what the real price was. At this point I had already come to the acceptance that I would pay the price regardless, because of the great assistance and the approval of this dress. When we checked out with the owner and his assistant, we were really surprised of what the price was as it was a great bargain. I'm not sure if this were due to the staff helping us out or a blessing from God. I always say blessing from God whenever good things happen. I don't believe what happened that day was a coincidence, I believe it was a blessing. I would like to thank all of Eduardo's staff and also Eduardo himself for his assistance in helping me and my daughter in finding the perfect dress! She had a wonderful time and felt so confident at her ball. I also need to add, that the dresses in this store were so elegant and beautiful with a large variety compared to the other 5 stores we had previously shopped. Thank you Eduardo's. Gilbert read more

My daughter was having a Quinceanera and we chose this place for the dresses for the young ladies and the tuxcedos for the young men. Very BIG MISTAKE! First of all, the customer service at the San Pedro location from The Owner is in the negitaves. This is man is very rude and does not know how to respect any of his customers. I am the father of the young lady having the Quinceanera, and I feel really bad that the parents of my daughters court had to put up with this mans attitude when picking up dresses and tuxcedos. I personally had a confrontation with the owner, when I was trying on my tuxcedo he came into my changing room shouting. I asked him what the HELL was wrong with him, because I was changing and to get the Hell out of my changing room. This is a weird man, and he threaten me to call the Police because I came out to the room yelling. After I insisted on him calling the Police I asked him to call KSAT 12 also, so we can let them know the the owner of Eduardo`s likes waking in on the men while there changing. Fair warning to all, please seek any other places for wedding & formal wear. And be very careful when you are changing, who knows how many other people he had done this to. read more

My husband and I got married back on November 19, 2016 but were having our formal ceremony on May 6, 2017 to celebrate with our family and friends and you have that glorious memory. On April 15, my husband passed away in his sleep. I contacted this company to advise them that the vest that we rented were no longer needed. I was told for three days in a row that the associate who took the initial order would call me back would call me back. To this day I have still not had a return phone call. When I spoke to the owner, on the third day I called, I explained to him the situation, asked him why the associate had not called me & why his other employees or himself were not cross trained to handle the situation, just like most stores do. He then began to SCREAM at me for a good 30 seconds to a minute without allowing me to get a word in. When he finally stopped, I politely asked him to calm down, that I really didn't need this hostility towards me. That not only was I canceling our ceremony, I was planning a funeral. I began to ask him to please have the associate called me but he just hung up on me. Every other venue or company I've used has been very understanding and has refunded my money, even though I told them they could keep the deposit! Eduardo's wouldn't even take the time to listen and could honestly care less about the death of my husband, it was all about the money to them, the whopping $150 deposit. I would never recommend them to anyone, not one bit of compassion was shown towards me during the most difficult time of my life. I am completely disgusted by the owner's behavior, just beware if you shop there, no matter what the situation is, even death, does not affect this man & you will not get any compassion. My goal was not to get a refund, but to ensure the order was canceled so we didn't have to pay the balance. I can't believe this is the world we live in, it honestly makes me sick to my stomach that there are people out there in the world as rude, insensitive, and money hungry like this "man"!!! read more

Very patient and helpful. They know their dresses and styles. Prices are reasonable compared to high end stores. Thank you Eduardo's!

Let me start off with saying Eduardo's is total CRAP!!!! Eduardo the owner(hence the name) is rude ass old man! We ordered my mom's "mother-of -bride" gown here and when it was time to pick it up from alterations we drove in from Austin on a Saturday, and the store clerk said they do not allow pick ups on Saturday. Seriously? On the weekend, when people do errands, you don't allow pick ups? They had no sign what so ever, nor did they tell us that. My mom's gown was just sitting upstairs. He could of walked up there and given it to us. How did we know the dress was just sitting there? He told us. He said "it's here, upstairs. I could get it but I'm not, I don't allow anyone to pick up on Saturdays. You'll just have to drive back." We already paid for the effin' dress and alterations! So after exchanging words with Eduardo(which was pointless) we left....without the dress. We had to take off from work to drive back into S.A. to pick up the dress. I would NEVER recommend anyone to this craphole of a place! The store looks ghetto and outdated, just NASTY! That should of been a red flag huh? NEVER AGAIN!!! read more

I walked in and was greeted by Eduardo the sweet old man. Then it'll all downhill from there! The rude lady "helping" us did nothing but say "it's discontinued, it's discontinued, it's discontinued" when I asked where the rack of dresses that can be ordered to size is she said there wasn't one I would have to pick from the catalog. When I found a dress in the book and asked to try something like it on she said "well you have have to pay for it and we can order it." Why would I buy something without figuring out what size I need? After finding a dress I'm sweating like a pig in the sauna of a store and I go to pay for it. We can't check out because the associate that helped us is nowhere to be found. I ask Eduardo for a discount on the dress because it's ripped and the sales lady argues saying no though I was clearly not speaking to her. Eduardo generously ignores her and offers us $10 off to make up for the rip. It didn't matter because they automatically charge you $10 for the cheapest dress bag ever. The zipper broke and I just bought the dress 3 hours ago! I will not go back til Eduardo comes to his senses and fires the sales personal. How many bad reviews will it take?? read more

Terrible experience. I was quoted 1 price for my wedding dress with a discount if I had chosen my particular dress. No I have me a price then on pick up there were hidden fees in the price. The older man is so rude. After explaining to him my receipt vs his receipt I still ended up paying a different fee which was more. When I asked to be refunded the oler man was quick to tell me there were no refunds forcing me to purchase the dress. I did and now pending attorney instruction. Please don't use this con-like business. Poor rating of a zero if it were allowed. read more

I can't express any more than the other reviews that are posted here. I have never been involved with a more poorly run business. I honestly do not understand how this bridal store is still in business. Every customer that had questions were literally yelled at. After reading this and all of the other negative reviews posted here, if you do business with this establishment you deserve what lies ahead for you. read more

OMG do not ever use this company!! If I could give them no stars I would the owner is the old man in front he is rude. He hangs up on you he talks to his staff ugly and disrespects them. I had called a couple of times because I needed to make sure that the colors and tux were ordered right. He hung up on me and did not know what to do, he would not transfer the call he just hung up and when I called back he didn't answer. Then when I showed up to the store he was rude the tux's were ordered wrong he sits in a chair and talks smack to other customers about you. He is to old and senile to be working there I don't know how this place stays in business. read more

Never do service with these people! #1 They have the worst customer service #2 the clothing is out dated #3 they confuse orders #4 the front desk lady who deals with the orders is rude as heck! My brother stood in a quincenera and they HAD to get their tuxedos there and from the mintue we went in this lady had a attitude. When we went in to pick up the tuxedo to make sure the measurements and everything was correct, everything was TOO BIG. The pants were almost two inches in length longer then what they were suppose to. When we told the lady they needed to be shorten, she insisted they were fine and pulled them up from my brothers waist firmly saying it was because he didn't have them at the waist. Which he did have them at the proper waist area and if he pulled them any further up they were not going to be comfortable to wear for many reasons. After telling her several times she took them to the tailor. We also noticed the coat was very big for my brothers stature (5'4), but when we were told it was fine. In my opinion they were just lazy because the arms length of the coat came towards his knuckles instead of the wrist. Then the actual torso length of it was all the way to his mid thigh. Turns out they mixed up all the pants and coats of the little boys. The reason why my brothers was to big for his body. The coat my brother's friend was given was way to small (he is around 5'8) and that one fit my brother perfectly. Needless to say if your looking for a place for tuxedos and dresses DO NOT GO HERE. It's over priced and they don't know how to treat their customers. They want the money up front, but their not willing to treat their customers with respect and meet their needs. read more

Two hispanic males who told us are dresses for the wedding March 5th will arrived Two weeks after Feb 4th just received them Feb 27. highly upset because they lied and the dress were 189.99 but when we picked them up they were $243.00 I ask them were the fees came from and they tried to come up with the some numbers. They called us fat girls when i wear a size 14th and the smallest girl wears a 6 and the largest wears a 26 mind you we are curvy woman. Very rude and I have it all on video tape. He knew we couldn't take the dress back cause the wedding is the 5th of March 2017. But this place will be seen some people in court. read more

When we walked in to the store, there was no one around, so we picked out a few dresses (none of which were my size, i knew they werent going to fit, I just wanted to see which cut fit best on me) During our whole visit, we didnt see a sales person so we just did our own thing. However, when the salesman did show up, he was very rude. Telling me "no more tacos for you huh" . Needless to say, we walked out and bought our dresses at David's bridal that same day. read more

The worst customer service I have ever experienced. I called them and told them I was stuck in traffic but on my way for their 6 pm closing. The man told me they were closing in 2 minutes at 5:45! That's not 6pm. I called and told them I was a few minutes away and he told me I could come tomorrow to pick up the dress. When I arrived at the parking lot at 5:50 they were driving away. I will never spend another dime at this place of business. read more

If I could give NEGATIVE stars I would!!! This establishment needs to close already. Extremely poor customer service and they raise the prices at the last minute! I arrived at 5:10 Friday so my 8 yr old could try on/pickup his tux for a debut the nxt day. The lady immediately brings out my tux and takes it straight to the register. I ask well can't he try it on?! Mind you these 2 fat ladies are just standing there doing NOTHING. To which she replies no you're here after 5 you have to come back tomorrow. Unbelievable!! He's a kid for crying out loud and who's the customer me or you?? The establishment closes at 6 such poor poor customer service. After I decide to voice how shitty their service is from dress prices being raised doors closing prior to 6 and now this ridiculous fitting rule the owner comes around thishe counter sticks his finger in my face and calls me an asshole. I will NEVER GO back again!! Then when I get home to fit my son the tux pants have no hem amd are 3 inches too short!! There's no way to do a home repair on the pants it's a straight cut. What a piece of shit place read more

Eduardo’s Bridals - These are the tuxedo pants this pathetic establishment expected my son to wear for a debut. No hem no taper so unprofessional - Bridal Near Me - San Antonio, Texas

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