American Heritage installed a new gas fireplace in our home, which included a gas line. John came…read morethrough with a realistic set of logs and they look great. The workers were professional, efficient and tidy. There was no trace of mess left behind. We also had them relign our woodburning fireplace. No complaints there either! Thank you to John & the American Heritage crew.

Got my fireplace installed 2 years ago and it's alway had a heavy gas smell. I called when it was…read moreunder warranty and they came out but a couple months later smell persisted. They came out again for 5 minutes and overcharged me for a cleaning and didn't realize until I called. I gave feedback that their maintenance crew said "the less these owners know the better" and it didn't make me feel safe and all they said was that they'd send a different crew out next time. Customer service is pretty dismissive.

Hudson is the best. Had him out to check my ventless and clean,very knowledgeable and explained…read moreeverything to me. Just recently had an issue with unit shutting off. Called Hudson he came out the next day and diagnosed the issue and corrected it with no charge. Hudson knows his stuff is honest and fair. Definately recommend this Team.

After moving to our home (new to us but built in 1978) we learned from a chimney sweep that our…read morefireplace was not only incorrectly converted to gas but was constructed in such a way that it would have never worked correctly as a wood burning fireplace. Which is probably why the original owners attempted to convert it to gas. We wanted wood, not gas, and we wanted to get the 26% federal income tax credit. So we visited A Fireplace Store and More and spoke to the woman working there. She set up a date for Rony to come out and give us an estimate. Rony showed up on time and we settled on a modern high efficiency biomass fireplace insert that qualifies for the credit. Parts and labor was not cheap, but we wanted a quality appliance and this business has decades of experience, which we also wanted. We put down a deposit and set the installation day, which was today. Rony and his team showed up on time, worked quickly, did good quality work and cleaned up afterwards. Rony explained how to use the new fireplace and was all done in a matter of 3-4 hours. Very happy with our purchase and service and we can't wait until we can use it this winter.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Daniel came to my condo before Christmas. I was really hoping I could have my fireplace up and…read morerunning for the holiday. He was so kind and so helpful. He explained what he was doing and managed to get it working with a quick cleaning and a small replacement part. I am so glad I called them and I will continue to recommend them to anyone who needs this kind of work. Thank you, so much, Daniel. You are the BEST!

Great experience all around - from showroom to installation. Great people, everything was explained…read moreand made easy. Highly recommended!

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

Had a refractory panel in my fireplace replaced by Greenforest. They were reasonably priced, were…read moreable to schedule to come out in a very timely manner and did the job quickly and well. Very nice guys and easy to do business with. Couldn't be happier.

Greenforest came to service my wonky gas fireplace. They performed a deep cleaning on all parts…read moreand cleared corrosion from pilot lights, worked wonderful. After their service, I noticed that the gas now disperses as designed with vent holes under logs I never knew were there until after their cleaning/service..

I learned a lot of things from my Dad-- How to be fair, how to work really hard and do more than is…read moreasked of you, how to be generous: I did not learn that if you have a fireplace and use it regularly, even if you always use hardwood, you will need to have it cleaned regularly. So after twenty years of making modest hardwood fires, I started to have a cough. My sister came to visit and even being in the living room (no fire) made her cough and gave her a runny nose. Thinking, okay, I'll have my chimney cleaned, I called Chicago Chimney. Toni was nice and said that Mario was really good at his work, and it would be $150. When he came, pleasant, personable, and clearly competent, I could see that being near my fireplace was making his nose run. I told him about my sister. Might need more that just a cleaning, he said. He shone his flashlight up a short ways into the fireplace. "I call that black glass", he said. What is it? I said. My English is not so good, he said, underestimating his excellent skills. Google clarified. I found out that bubbles of "black glass" represent the third stage of a serious creosote problem-- first soot, then tar that is runny, then the glass part, beautiful and perfectly ready for a chimney fire. One thing about my dad, he prepared me to know a good person when I saw him. Mario said that he was going to have to come back with material and brushes that could dissolve the creosote. The next day, when forty or fifty pounds of mortar on the chimney lining just fell off piece by piece once the creosote was not holding it all together, he explained that another day and another step would be involved, putting a mixture of protective covering over a now very porous surface, insulation, sealant. (As it happened, he did this himself by crawling up into the tight black space and painting it on. The dilemma of having a helper who was unwilling to do it was a problem he would deal with later. He took the guy off to another job and came back. It was this part, where he was a matter of fact about doing the exceptionally nasty work, and understanding about the kid's inability to do it-- he just said "last winter I was doing this every day." I want to put a sign up in my yard for him and his professional and humane work. He charged me $900 for the cleaning part and $1100 for the resealing part. Interestingly, this is less than $150/ year for 20 years, not even counting inflation; I recommend him wholeheartedly for yearly (or every-other-year sweeping) and for the whole cleaning and sealant job if you are someone who didn't know how bad it could get. He does tuckpointing too. The warmth and charm apparently come free.

I had Chicago Chimney Service out to do some work 2 years ago was happy with their service. At that…read moretime as part of the work, they installed a chimney cap. The chimney cap had a lifetime guarantee according to the service agreement I was provided. During a recent storm, said chimney cap blew off. I sent 2 Yelp requests to Chicago Chimney Service about it and got no response. I then called and left a message about it and again, no response. So no, I don't recommend this company as if anything goes wrong down the road, they will not stand by their warranties. I hate leaving any negative review, but other people need to be aware that this company will not stand by their work in the long run, so look for a more reputable company from the get go.

Ken came out within 24-48 hours to a fill a few cracks in and around our foundation and fill a hole…read morethat we thought came from the downspout being broken and torrential rain. through inspection Ken informed us that it was possibly dug out by rodents. He is informative, fair and goes above and beyond for his clients and we were more than satisfied with his honest work, professionalism and reliability. I would recommend his services to others and really appreciate the job he did at our building. - A. & K. Williams

Ken, reattached my front porch to the house. He went the extra mile and put in rebar. Making sure…read moremy porch would never fall off again. He is a hard working individual. I'm sure I will be calling him again soon.

Bought an old house that needed some repairs to the roof. Well the contractor seemed to damage our…read morechimney which in turn damaged our fireplace. That is the start of our money pit story. We thought we hired a quality roofer who would be able to get the job done without any problems, apparently not. So the roofer tried to make good by offering a half completed chimney repair but it looked terrible and the tried to say that the chimney was old an it wasnt their fault. WE demanded they hire a chimney repair company before our fireplace was a complete loss and water damaged our home. Upon this request they said it wasnt their problem anymore and walked off. High and dry, we were off looking for a chimney contractor, and not just any chimney repair company, but one who could get the job done right. We found Chicagoland chimney fireplace restoration company. They sent our Vince the next day who was very nice and through. Within two days they came out to repair the chimney and were done just a day later. We are grateful for their quick response and affordable price since we had to pay out of pocket. UPDATE: We sued the roofer and got all the monies put out for the chimney repair and attorney fees.

From the owner: Serving the Chicagoland area for more than 20 years. We are a full-service fireplace, chimney and…read moremasonry company that prides itself on our expertise and unwavering customer support. While knowledge is important, we appreciate the value of really getting to know our clients so we can fully meet each of their unique needs and ensure the highest possible standards for safety. We encourage all customers to call and schedule cleanings and repairs and the end of burning season or during off season to take advantage of discounted rates and short scheduling waits and get rid of strong summer smells. During the winter months our schedule books up fast and wait times can be up to two months. So please do not hold us accountable for scheduling problems during the busy season with negative reviews! We also encourage that all masonry repairs and or estimates take place starting in March through October 1st. Any estimates given after Labor day are subject to being scheduled the following spring. Chimney Cleaning Chimney Inspections Liner Installations Masonry Repairs Tuckpointing Gas Logs Gas Inserts Glass Doors Chimney Caps Dampers